Today's economic environment requires for a greater emphasis to be placed on the development of cost-effective solutions to meet military capability based requirements. The Joint Capabilities Integration and Development System (JCIDS) process is designed to identify materiel and non-materiel solutions to fill defense department capability requirements and gaps. Non-materiel solutions include: Doctrine, Organization, Training, Materiel, Leadership and Education, Personnel, Facilities, and Policy (DOTMLPF-P) changes. JCIDS specifies that all non-materiel solutions be analyzed and recommendations be made accordingly following a capability-based assessment (CBA). Guidance for performing CBA analysis provides minimal information on how to predict training effectiveness and as a result training investments are not properly assessed and considered as a viable alternative. Investigations into the ability to predict versus evaluate training performance and to quantify uncertainty in training system design are two identified gaps in the capability of existing training evaluation methods. To address these issues, a Methodology to Predict and Evaluate the Effectiveness of Training (MPEET) has been developed. To address the gap in predictive capability MPEET uses primary elements of learning theory and instructional design to predict the cost-effectiveness of a training program, and recommends training alternatives based on decision-maker preferences for each of the cost and effectiveness criteria. The use of educational and instructional theory involves developing and ensuring human performance requirements will be met after training. Utility theory is used to derive an overall criterion consisting of both cost and effectiveness attributes. MPEET uses this criterion as a key variable in determining how to properly allocate resources to gain maximum training effectiveness. To address the gap in quantifying uncertainty in training performance, probability theory is used within a modeling and simulation environment to create and evaluate previously deterministic variables. Effectiveness and cost variables are assigned probability distributions that reflect the applicable range of uncertainty. MPEET is a systems engineering based decision-making tool. It enhances the instructional design process, which is rooted in the fields of education and psychology, by adding an objective verification step to determine how well instructional strategies are used in the design of a training program to meet the required learning objectives. A C-130J pilot case study is used to demonstrate the application of MPEET and to show the plausibility of the approach. For the case study, metrics are derived to quantify the requirement for knowledge, skills, and attitudes in the C-130J pilot training system design. Instructional strategies were defined specifically for the C-130J training program. Feasible training alternatives were generated and evaluated for cost and effectiveness. Using information collected from decision-maker preferences for cost and effectiveness variables, a new training program is created and comparisons are made to the original. The case study allows tradeoffs to be performed quantitatively between the variable importance weightings and mean value of the probabilistic variables. Overall, it is demonstrated that MPEET provides the capability to assess the cost and effectiveness of training system design and is an enabler to the inclusion of training as an independent non-materiel alternative solution during the CBA process. Although capability gaps in the defense acquisition process motivated the development of MPEET its applicability extends to any training program following the instructional design process where the assumed constraints are not prohibitive.

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Customer satisfaction surveys are found everywhere, ranging from a simple on-line reservation service up to highly sophisticated procurement projects, which demonstrates the business entities nowadays position customer service in a decisive role to the operation. On the other hand, training is a popular approach to achieve consistent service quality and advanced customer satisfaction. This case study examines from practical aspects the training effectiveness of a four-year customer service program by analyzing the development of the case company¡¦s annual customer satisfaction rating.

Due to a variety of reasons, one of the most common types of training found at companies is safety and health training. As part of a comprehensive health and safety training program there is usually an ergonomics training course. These courses are used to empower the employees to identify hazards and set up their workstations with the goal of injury prevention and increasing employee efficiency. Even with their usage, little data exist on the effectiveness of ergonomics training. In addition, no published research is available on the effectiveness of office ergonomics delivered via the web. This research project investigated the effectiveness of office ergonomics training delivered by both an instructor and a web-based program. Using a methodology popularized by Kirkpatrick, this investigation focused on the effects of both training delivery methods for knowledge, behavior, and reaction to training. As a method for comparing results, data was collected for both the knowledge and the behavior prior to and post-training delivery. Data for reaction to training was collected post training. This investigation used multiple methods of comparisons between base pre and post-training data and between the two training delivery methods. These methods include intra-group, inter-group, gain-score, and normalized-scores comparisons. The result form these comparisons showed that for both delivery methods there was a significant increase for knowledge and behavioral changes. Additionally, the group that received web-based training had a significantly greater increase for both behaviors and knowledge. However, there was no difference between the two training methods for reaction to training. For the study population assessed, this investigation shows evidence that both instructor and web-based office ergonomics training is effective at generating behavior change and knowledge gain. However, this study shows that web-based training was more effective at generating a greater change than the instructor delivered course. Additionally, this study provides evidence that the common method of assessing participate reaction to training is not effective at determining the true effectiveness of the training.

The U.S. Army Training and Doctrine Command*s Army Learning Concept 2015 and Army Training Concept 2025 are documents that discuss the need for an adaptive soldier learning model with a flexible training delivery methodology. The U.S. Army has been investing in serious gaming technology for the past two decades as a cost effective means to teach tactics and strategy. Today, the U.S. Army is seeking to expand its application of virtual environment training to areas such as cultural awareness and human network analysis for the infantry soldier. These new expanded applications will require a higher level of non-determinant behavior inside the virtual environment. To meet more of the training needs of the war fighter, the U.S. Army is looking beyond first person perspective games to the cooperative and social gaming experience offered by the MMOG (Massively Multiplayer Online Game) and the VWT (Virtual World Technology). Altogether, these classes of games have the potential to teach leadership skills, social acclimation skills, cultural awareness and practice skills, and critical thinking skills for problem solving in a cost effective manner. Unfortunately, even today there is a paucity of scientific research to support whether this potential may be realized or not. A literature review was performed which covers current concepts in the usage of virtual environments for military individual and team training in the U.S. Army infantry soldier domains. There are many variables involved with the lifecycle of the virtual training activity including the acquisition, information assurance and cyber security, deployment, proper employment, content development and maintenance, and retirement. This discussion goes beyond the traditional topics of graphics and game engine technology and delves deeper into concepts of the importance of proper usage of the environments by the trainees. This dissertation is composed of three studies with two subject pools: experienced soldiers and novice soldiers. The participants in the studies were randomly assigned to one of two training conditions. The training conditions were either a traditional slide-show in a classroom or a virtual environment based training system. The participants were then provided with training for a room clearing tasks in each of the conditions. The independent variables are training condition and soldier condition. The dependent variables are individual performance, team performance, stress questionnaire scores, and workload questionnaire scores. A number of relationships are explored in this dissertation. The first objective of these studies is to attempt to identify any effect the training conditions have on either individual performance or team performance. Lastly, these studies attempt to identify if there is any difference the training conditions have on novice versus experienced subjects* performance during a live assessment.

¡§How to empower the community¡¨ is the most important element to advance the performance of the community development affairs in Taiwan. To encourage the community people to care about their community public affairs and to solve their problems by themselves is the major aims of community renaissance. During 2002-2005, the Council for Cultural Affairs of the Executive Yuan had a program to empower community people. Four regional empowerment centers were appointed to execute this program. The main purpose of this study are: (1) to assess the training effectiveness of the empowerment project; (2) to explore what the factors may affect the training effectiveness of community empowerment; and (3) to evaluate the trainees¡¦ satisfaction during the training periods. In order to achieve the above three purposes, this study developed a questionnaire of community empowerment evaluation by reviewing literatures and interviewing the executives of the program. All of the four regional trainees targeted as a sample that attended this program. It adopted self- evaluation by trainees, and applied SPSS10.0 statistics software to analyze it. The results of this study revealed five indications: 1.The program was successful in strengthening community empowerment after the training courses. 2.What status people serve in their community is the only individual factor which will affect the effectiveness. 3.Personality and encouragement are also the factors will affect the effectiveness. 4.By the factor analysis, this study distinguished personality into two factors, including enthusiastic amicability and motivation. 5.There is a positive relationship between the residents¡¦ satisfaction and effectiveness.

This research focuses on training bundles, nonstandard work arrangement and their relationship in high-tech industry, and the conclusions are listed as follows, 1. Training bundles and training effectiveness Training practicability has a positive impact on employee productivity, company profitability, innovation and reduction of employee turnover rates. Training institutionalization has a positive impact on employee productivity and company profitability. Rather than reducing employee turnover rates, training has the greater positive impact on employee productivity. Furthermore, larger organizations have higher level of training practicability. 2. Nonstandard work arrangement in high-tech industry As the data showed, over 80% companies ever had nonstandard work arrangement in 2002, and in the companies that had such arrangement, fixed-term hires and subcontractors were mostly used. To adjust for business fluctuations and reduce administrative workload are first two reasons why companies use nonstandard work arrangement. Limited head count and personnel cost saving are also important factors to hire nonstandard workers. In particular, cost saving is the most important factor for companies to use subcontractors. About the occupational structure, most nonstandard workers are either present in the position of administration or production. Only subcontractors are most present in the service occupations such as janitors, cleaners or caterers. With regard to personnel cost saving, compare to using dispatched workers, part-time workers and fixed-term hires are more helpful to reduce the personnel cost. 3. Training bundles and nonstandard work arrangement The result indicates that the level of training bundles can not be the determinant of using nonstandard work arrangement. Besides, we found that organization size has a positive effect on using nonstandard work arrangement, fixed-term hires, dispatched workers and subcontractors.

Since global economy is getting worse for two years, the banking industry is much worse than any other industry especially. Human capital becomes the strength of companies for surviving. In addition, it is a challenge for companies to train and retain the talents depending upon limited resources and fund. However, it is a critical issue to evaluate whether training programs work and raise the organization performance. Therefore, we are going to discuss if the performance of supervisor is improved after the supervisors took the training programs of management competency. This research method is based on questionnaires. According to the result, trainees satisfied with the settlement of courses. Moreover, direct managers are satisfied with the improvement of performance of those supervisors who took the training courses. Within the dimensions, we found that the performance of communication improved the most. Supervisors play an intermediate role to facilitate the performance of corporations. The improvement of communication can help the performance of supervisors. Additionally, the ability of communication is an important trait for supervisors to get promoted. The research result follows the research hypothesis. The results show that the satisfaction of training course settlement has obvious positive influence on effectiveness of management competency. The Gamma is .33(P<.05). The results show that it is effective for companies raise management abilities of employees by spending time and money in training programs.

Stellenbosch University. Faculty of Economic and Management Sciences. Department of Industrial Psychology / Thesis (MA)--Stellenbosch University, 2004. / ENGLISH ABSTRACT: In the current South African context the Government places a great deal of emphasis on the importance of adult training and development as a solution for addressing many social and economic problems. It is therefore important to investigate all aspects regarding the training context in order to optimise learning. The trainer plays an integral part within this system. Although literature regards the trainer as very important for training success, very little substantial research has been documented with regards to the influential factors on the training style orientation that trainers use when training adults. In order to investigate this problem, a study of the relevant literature is done. The following topics are examined for this purpose: The training system and the components thereof, andragogy and pedagogy as training style orientations, several trait theories of personality as the basis of the study, locus of control as a personality trait, and the influence of personality and more specifically locus of control within work-related settings. Three questionnaires were administered on a sample of 100 respondents, i.e. a Demographic questionnaire, the Training Style Inventory and the Locus of Control Inventory in order to generate data to investigate the research problem and hypotheses. The Demographic Questionnaire collected data regarding gender, age, qualifications, training experience, ethnicity, subject area of the training content, and type of organisation. The Training Style Inventory measured the training style orientation of the trainer respondents, and the Locus of Control Inventory was used to measure the locus of control of respondents. The results indicate support for the hypothesis that there is a statistical significant correlation between locus of control and training style orientation. More specifically, there is a statistically significant correlation between internal locus of control and the andragogical training style orientation, and also between external locus of control and the pedagogical training style orientation. The main objectives of this study were successfully achieved and documented. Conclusions and recommendations for further research are made. It is recommended that future research replicate the study with a greater and random sample of respondents, within the South African context. Also, investigating the effectiveness of the trainers as a result of their locus of control and training style orientation is an interesting possibility for future research. / AFRIKAANSE OPSOMMING: Die Suid-Afrikaanse regering plaas groot klem op die belangrikheid van volwasse opleiding en ontwikkeling in die huidige Suid-Afrikaanse konteks as 'n moontlike oplossing vir etlike sosiale en ekonomiese probleme. In 'n poging om leer te optimeer, is dit dus noodsaaklik om alle aspekte binne die opleidingskonteks deeglik in oënskou te neem. Die opleier speel 'n baie belangrike rol in die sukses van die opleidingsintervensie. Alhoewel die opleier binne die literatuur wel as In belangrike rolspeler in die sukses van opleidingsintervensies geag word, is daar baie min navorsing gedokumenteer oor die faktore wat die opleidingstyl wat opleiers tydens intervensies gebruik, beïnvloed. 'n Studie van die beskikbare literatuur ondersoek hierdie probleem. Die volgende onderwerpe is vir die doelondersoek: Die opleidingstelsel en die komponente daarvan, andragogie en pedagogie as opleidingstyloriëntasies, verskeie persoonlikheidstrekteorieë as die grondslag van die studie, lokus van beheer as 'n persoonlikheidstrek, en die invloed van persoonlikheid en meer spesifiek lokus van beheer binne die werksplek. Die data wat nodig is om die navorsingsprobleem te ondersoek en die hipoteses te toets, is ingesamel deur 100 respondente elk drie vraelyste te laat voltooi, naamlik 'n Demografiese vraelys, 'n Opleidingstylvraelys en 'n Lokus van Beheer-vraelys. Die demografiese vraelys het inligting ingesamel ten opsigte van geslag, ouderdom, kwalifikasies, opleidingservaring, etnisiteit, onderwerp van die opleidingsinhoud en die tipe organisasie betrokke. Die Opleidingstylvraelys het die opleidingstyloriëntasie van die opleiers wat deelgeneem het aan die studie gemeet, en die Lokus van Beheer vraelys is gebruik om die lokus van beheer van respondente te bepaal. Die resultate bevestig die hipotese dat daar 'n statisties beduidende verband bestaan tussen lokus van beheer en opleidingstyloriëntasie. Daar bestaan verder 'n statisties beduidende verband tussen interne lokus van beheer en 'n andragogiese opleidingstyloriëntasie, en ook tussen eksterne lokus van beheer en 'n pedagogiese opleidingstyloriëntasie. Die hoofdoelwitte van hierdie studie is suksesvol bereik en gedokumenteer. Gevolgtrekkings en aanbevelings vir toekomstige navorsing word ook gemaak. Die aanbeveling is dat toekomstige navorsing hierdie studie herhaal binne die Suid- Afrikaanse konteks. Die studie behoort ook 'n groter en ewekansige steekproef in te sluit. Die effektiwiteit van die opleiers as 'n resultaat van hul lokus van beheer en opleidingstyloriëntasie is ook 'n interessante moontlikheid vir verdere navorsing.

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