yes / Although the success adoption of e-government contingent upon citizens' trust and their willingness to use it, little consideration has been paid to explore the adoption of e-government from citizens' trust perspective. This paper provides a critical and systematic review of the current literature on citizens’ trust in e-government, with a particular focus on the most critical factors influencing citizens’ trust in respect of the adoption of e-government. The extant literature was identified through six electronic databases, from 2000 to 2014. Academic articles were reviewed if they contained a relevant discussion of the antecedents or factors influencing citizens’ trust in e-government adoption. The findings of this review reveal that several studies have been conducted in the area of trust in e-government (particularly trust in government and trust in the internet) with limited consideration to citizen’s aspects of trust (such as personality, culture, gender, experience, education level, beliefs and value systems). Based on the findings of the review, a conceptual framework is proposed by developing the updated DeLone and McLean IS Success Model to establish a framework which presents the antecedents of trust in e-government adoption.

This thesis comprises three main sections: a literature review, research report, and a critical appraisal of the research process. The literature reviewed is the existing research relating to trust as a construct. An attempt is made to clarify the conceptual confusion that exists in the area, by suggesting a comprehensive definition of what is meant by the term trust for the purposes of both the current study and future research. The importance of trust in relation to mental health and therapeutic relationships is discussed. Current measures of the construct are critically examined, and the ‘scientist’ versus ‘humanist’ divide is explored. It is concluded that a new multidimensional trust measure is required to further research efforts in the area. The aim of the research project was to develop a trust measure to form a part of a larger endeavour to operationalise the concept of mental health via key set of basic human emotions and responses. The research reported in Section 2 consists of a Pilot Test, Main Study, and follow up validation study of a new multidimensional measure of trust. Three bases of trust were hypothesised and tested. These were: self trust, interpersonal trust, and environmental trust (that is, trust in wider social, cultural, or political context). A new measure was constructed and validity tested using an inductive approach, and the relationship between trust and trait anxiety was also examined. The results supported the hypothesis that trust is a multidimensional construct, and demonstrated a strong relationship between trust and trait anxiety. It is hoped that this work will rekindle research interest in this important area. The final section is the researcher’s critical appraisal of the research process based on her personal research diary. It is a reflective piece that examines the impact of the research on the researcher (and vice versa) and the critical events in the research process.

published_or_final_version / Psychology / Doctoral / Doctor of Philosophy

No description available.

Drawing on the labelling process in reactions to deviance, a model of the interplay of a coworker’s extra-organizational deviance and an individual’s reactions to that coworker has been developed. Three studies were conducted to further explore the model in order to more fully understand the phenomenon of extra-organizational deviance. The first study (n=12) was exploratory in nature. It established the relevance of extra-organizational deviance in individuals’ work lives and highlighted the detrimental effect that behaviours outside of work could have at work. It also highlighted the potential for beneficial outcomes in situations of positive extra-organizational deviance. The second study (n=120) was a vignette study that demonstrated significant differences when looking at positive and negative extra-organizational deviance for both attitudinal and behavioural reactions. In this study, when individuals learned of their coworker’s negative extra-organizational deviance, perceptions of trust, trustworthiness, and liking all decreased, as did helping. There were no corresponding significant results when individuals learned of their coworker’s positive extra-organizational deviance. The second study also demonstrated the moderating effects of high initial levels of liking and competence under different circumstances. The third study (n=21) provided a more detailed look at the variables in the second study by concentrating on actual situations of extra-organizational deviance that participants had experienced. This study highlighted the complexities in reactions to extra-organizational deviance, particularly as it relates to competence and liking.

In organizational life, trust breach is a common but destructive phenomenon. This dissertation explores how a prosocial, virtuous response to trust breach -- interpersonal forgiveness -- might influence the behaviour and attitudes of teams and their members in the wake of such a breach. In a series of three manuscripts, the dissertation looks at the consequences of forgiveness for the person perceived to have broken a victim’s trust (the transgressor), and for the teammates who observe the breach and the response that follows it. Forgiveness is described as playing two important roles. For transgressors, we describe forgiveness as a favour, drawing on social exchange theory to argue that forgiveness triggers reciprocal helping directed at both the victim and the team at large. And for teammates, we argue that forgiveness serves as a powerful signal, communicating the cohesion and efficacy of the group. These predictions are tested experimentally with a laboratory study of transgressor-victim dyads (Chapter 2) and of transgressor-victim-teammate triads (Chapter 3), and a series of two vignette studies from the perspective of teammate observers (Chapter 4). Focusing on the linkages between forgiveness and justice, each study considers the interaction between forgiveness various transgressor-initiated and victim-initiated attempts at restoring justice, including apologies, punishment, and restorative justice practices. Chapter 5 discusses the mixed support found for our predictions, considers how the limitations of our studies might be addressed, and introduces a series of directions for future research. / Thesis (Ph.D, Management) -- Queen's University, 2012-09-27 19:40:29.248

No description available.

Many taxing authorities, including those in the United States (U.S.), rely on voluntary tax compliance and continually search for ways to increase tax revenues. Most of these methods are costly and labor intensive, such as audits and penalties for noncompliance. Prior tax compliance research has heavily investigated the influence that economic factors, such as tax rates and penalties, have on individual compliance intentions. However, economic models fail to fully predict individual tax compliance. Psychology literature suggests that social factors may also play an important role in individual tax compliance decisions. The purpose of this study is to examine the influence that social and psychological factors have on individuals' tax compliance intentions. Specifically, a model of taxpayer compliance is hypothesized that suggests that norms, perceived fairness of the tax system, and trust in government have a significant influence on compliance intentions. Results of a survey of 217 U.S. taxpayers found support for the influence of social factors on tax compliance. This research concludes that social norms have an indirect influence on compliance intentions through internalization as personal norms. Specifically, as the strength of social norms in favor of tax compliance increase, personal norms of tax compliance also increase, and this leads to a subsequent increase in compliance intentions. This dissertation also finds that trust in government and the perceived fairness of the tax system have a significant influence on compliance intentions. Supplemental analyses indicate that trust in government fully mediates the relationship between perceived fairness of the tax system and compliance intentions. This research offers several contributions to accounting literature and provides valuable insight for taxing authorities. First, this study examines taxpayer compliance from a psychological, rather than an economics driven, perspective. The suggested model of taxpayer compliance posits that social norms have a significant influence on compliance intentions. This information may help taxing authorities develop less costly and more effective strategies for increasing taxpayer compliance. This study also examines the influence that perceived fairness of the tax system has on compliance intentions. This is a widely debated topic in the media and social settings and may have a particularly strong influence on compliance intentions during these times of political and social arguments regarding tax equity. Finally, trust in government around the world has seen a continual decline. The results indicate that decreased trust in government and decreased perceived fairness of the tax system lead to decreased intention to comply with tax laws. Such information may help governments understand actions they can take to improve tax compliance.

Political trust is an important concept in a representative democracy because it defines citizens’ expectations of their elected officials, their willingness to allow government to act on their behalf, and the quality of democratic accountability. Distrust, or when government outcomes fail to meet citizens' expectations, has been linked to discontent and disaffection, and to a broad decline in the legitimacy of government institutions. Research consistently shows that Latinos are more trusting than non-Latinos--a finding which seems discordant in light of the socio-economic and cultural differences between these groups. The concept of expectations is especially interesting and useful in examining differences in levels of political trust among Latinos and non-Latinos. The literature on Latino trust lacks any comprehensive analysis of the determinants and consequences of political trust among Latinos. This dissertation attempts to answer the following questions: What are the determinants of political trust among Latinos? Why are Latinos more trusting of government than non-Latinos? What impact does political trust have on Latino policy preferences and vote choice? Utilizing survey data of Californians, evidence I find that acculturation and country-of-origin variables account for differences between Latinos and non-Latinos, and that socio-economic variables do not. Latinos of Mexican origin are less trusting that other Latinos. Political trust has a negative impact of Latino support for health care reform, but no impact on non-Latino policy preferences in this area. Once again, trust impacts Mexican and non-Mexican Latinos differently. Finally, I confirm the positive relationship between political trust and voting for an incumbent (the negative relationship between trust and support for a major or minor party challenger); this relationship is constant across Latino and non-Latino groups.

University of Macau / Faculty of Social Sciences. / Department of Sociology