Thesis (Ed.D.)--Georgia Southern University, 2007. / "A dissertation submitted to the Graduate Faculty of Georgia Southern University in partial fulfillment of the requirements for the degree Doctor of Education." Under the direction of Walter S. Polka. ETD. Electronic version approved: May 2007. Includes bibliographical references (p. 167-180)

Thesis (Au.D.)--James Madison University, 2010. / Includes bibliographical references.

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Die Reihe 'Universitätsreden' dokumentiert bedeutende Reden, die auf Veranstaltungen der Universität Leipzig gehalten werden und leistet damit einen Beitrag zur Identität und Traditionsbildung unserer Hohen Schule. Nach dem politischen Umbruch von 1989/90 wurde die alte Tradition der Universitätsreden, die zu DDR-Zeiten unter dem Begriff 'Neue Folge' weitergeführt worden war, wieder aufgenommen.

Now more than ever, speech clinicians are being required to justify the effectiveness of their work by showing results. There are different ways to measure outcomes. For example, outcomes may be measured by testing to determine if change has occurred regarding clinical goals, or by comparing the cost of the treatment to the benefit of the treatment to determine if the treatment was economically sound. Another type of measure is subjective outcomes, such as client satisfaction. Subjective outcomes are difficult to define and measure and few studies of this type have been reported in the literature. Because clinical outcome is dependent, at least to some extent, on client satisfaction (Williams, 1994), and because few studies have been reported in the literature regarding client satisfaction with speech and language services, this area became the focus of the current study. This study sought to answer the following questions: (a) Did the parents think their child benefrtted from the articulation intervention services received at the clinic? and (b) What were parents' attitudes regarding the clinical atmosphere and staff? The Consumer Satisfaction Measure of the American SpeechLanguage- Hearing Association (ASHA) was used in this study because it is broad in scope and contains statements relating to the research questions of the current study. Answers to the research questions were derived from the responses to the survey that was mailed to the parents of 86 children who had received articulation services from the PSU Speech and Hearing Clinic. Ninety-five percent of the parental responses regarding whether parents felt that their children benefited from services obtained at the PSU Speech and Hearing Clinic were positive, indicating that parents were satisfied with the services received. Ninety-one percent of the parental responses regarding parent's attitudes toward the clinical atmosphere and staff were positive. It appears that parents hold favorable views regarding the clinical atmosphere and staff and that they were satisfied with the services their children received at the PSU Speech and Hearing Clinic.

The purpose of this study was to investigate the survey as a method of assessing client satisfaction with clinical services and to then assess parental satisfaction of clinical services at Portland State University's language clinic using the survey method. The survey asked questions regarding the parents' perceived benefits from the clinic, their perception of the skills of the clinicians who served their children, and the parents' perception of the clinical atmosphere. Eighty-five Consumer Satisfaction Surveys were mailed to 81 parents of children receiving services at Portland State University Speech-Language Clinic between the years 1987 and 1994. Eleven surveys were returned, all containing a signed consent letter, representing a 13% rate. Determining the cause behind the poor response rate for this particular survey was not difficult. No surveys were returned from the years 1987 through 1989. The highest percentage of return was from the year 1994 (38% ), indicating that higher response rates were achieved if the client was polled within 1 year of using clinical services. To further substantiate this conclusion, two of the parents contacted by telephone refused to participate in the survey, and gave length of time as the reason behind their refusal. The overall response to the survey was positive, indicating a high rate of satisfaction among the survey respondents with the services provided at the Portland State University Speech-Language clinic.

A Residência Integrada em Saúde (RIS) é um dispositivo pedagógico-clínico-políticoburocrático que movimenta o debate acerca da atenção à saúde no país e, por conseguinte, o pensamento em torno dos impasses e enigmas da formação em serviço no contexto do SUS. Esta tese procurou lançar a escuta e o olhar crítico, bem como o pensamento reflexivo, sobre os espaços, tempos e dispositivos de formação em uma das ênfases do programa da RIS do Grupo Hospitalar Conceição, na cidade de Porto Alegre-RS. Para tanto, contou com elementos conceituais, dentre eles a teoria dos quatro discursos de Lacan, em especial o discurso da Universidade, aspectos do pensamento de Benjamin, elementos da formação do psicanalista, bem como as propostas dos principais autores nacionais que se dedicam ao tema da formação de profissionais em saúde e o SUS. A escolha pela forma ensaística como é apresentada a tese é sustentada pela teoria de Adorno e privilegiada como o modo mais adequado de dar tratamento expressivo e conceitual ao corpus, composto por cenas do cotidiano da Residência colecionadas pelo pesquisador. Partindo da diferenciação entre saber e conhecimento, associada às exigências quanto à formação do novo profissional em saúde, para cumprir as promessas do SUS à população, que parecem recair mais na construção de saberes do que de conhecimentos, a tese afirma e formaliza a possibilidade de transmissão de um saber a partir do que estipulou como cena de formação. Finalmente, analisa os papéis dos formadores - equipes e preceptores - para problematizar sua posição na cena de formação, constituindo, desse modo uma teoria sobre a ensinaprendizagem em residências integradas em saúde. Destaca-se, além da cena de formação, a supervisão como dispositivo com potencial de torção no discurso da universidade, ato essencial para que as propostas de formação do profissional em saúde em situação de Residência contemplem as expectativas contidas nos objetivos de seus projetos pedagógicos. / The Integrated Health Residency (RIS) is a pedagogical, clinical, political and bureaucratic device that moves the debate on health care in the country and hence the thinking on the dilemmas and enigmas of in-service formation in the context of the SUS. This thesis purported to launch listening and critical look as well as reflective thinking about space, time and formation devices in one of the emphasis of the RIS program of the Hospital Group Conceição, in Porto Alegre-RS. This involved with conceptual elements, including the theory of Lacan's four discourses, in particular the discourse of the University, aspects of Benjamin's thought, elements of the formation of psychoanalysts, as well as the proposals of the major national authors who focus on this issue of training of health professionals and the public health system. The choice for the essay form as the thesis is presented is supported by Adorno’s theory, and privileged as the most appropriate way of giving expressive and conceptual treatment to the corpus, composed by scenes of Residence’s everyday life, which were collected by the researcher. Starting from the distinction between knowledge and learning, associated with the demands on the formation of the new health professional to carry out the SUS’ promises to the people, which appear to fall more on building of knowledge than learning, the thesis states and formalizes the possibility of transmission of knowledge from what it stipulated as formation scene. Finally, it analyzes the roles of educators - staff and tutors - to discuss their position on the scene of formation, constituting thus a theory on teachinlearnig in integrated residences in health. It stands out, besides the scene of formation, the supervision as a device with potential torsion in the university discourse, an essential act to that the proposals of formation of health professionals in situations of Residence contemplate the expectations contained in the objectives of their pedagogical projects.

A Residência Integrada em Saúde (RIS) é um dispositivo pedagógico-clínico-políticoburocrático que movimenta o debate acerca da atenção à saúde no país e, por conseguinte, o pensamento em torno dos impasses e enigmas da formação em serviço no contexto do SUS. Esta tese procurou lançar a escuta e o olhar crítico, bem como o pensamento reflexivo, sobre os espaços, tempos e dispositivos de formação em uma das ênfases do programa da RIS do Grupo Hospitalar Conceição, na cidade de Porto Alegre-RS. Para tanto, contou com elementos conceituais, dentre eles a teoria dos quatro discursos de Lacan, em especial o discurso da Universidade, aspectos do pensamento de Benjamin, elementos da formação do psicanalista, bem como as propostas dos principais autores nacionais que se dedicam ao tema da formação de profissionais em saúde e o SUS. A escolha pela forma ensaística como é apresentada a tese é sustentada pela teoria de Adorno e privilegiada como o modo mais adequado de dar tratamento expressivo e conceitual ao corpus, composto por cenas do cotidiano da Residência colecionadas pelo pesquisador. Partindo da diferenciação entre saber e conhecimento, associada às exigências quanto à formação do novo profissional em saúde, para cumprir as promessas do SUS à população, que parecem recair mais na construção de saberes do que de conhecimentos, a tese afirma e formaliza a possibilidade de transmissão de um saber a partir do que estipulou como cena de formação. Finalmente, analisa os papéis dos formadores - equipes e preceptores - para problematizar sua posição na cena de formação, constituindo, desse modo uma teoria sobre a ensinaprendizagem em residências integradas em saúde. Destaca-se, além da cena de formação, a supervisão como dispositivo com potencial de torção no discurso da universidade, ato essencial para que as propostas de formação do profissional em saúde em situação de Residência contemplem as expectativas contidas nos objetivos de seus projetos pedagógicos. / The Integrated Health Residency (RIS) is a pedagogical, clinical, political and bureaucratic device that moves the debate on health care in the country and hence the thinking on the dilemmas and enigmas of in-service formation in the context of the SUS. This thesis purported to launch listening and critical look as well as reflective thinking about space, time and formation devices in one of the emphasis of the RIS program of the Hospital Group Conceição, in Porto Alegre-RS. This involved with conceptual elements, including the theory of Lacan's four discourses, in particular the discourse of the University, aspects of Benjamin's thought, elements of the formation of psychoanalysts, as well as the proposals of the major national authors who focus on this issue of training of health professionals and the public health system. The choice for the essay form as the thesis is presented is supported by Adorno’s theory, and privileged as the most appropriate way of giving expressive and conceptual treatment to the corpus, composed by scenes of Residence’s everyday life, which were collected by the researcher. Starting from the distinction between knowledge and learning, associated with the demands on the formation of the new health professional to carry out the SUS’ promises to the people, which appear to fall more on building of knowledge than learning, the thesis states and formalizes the possibility of transmission of knowledge from what it stipulated as formation scene. Finally, it analyzes the roles of educators - staff and tutors - to discuss their position on the scene of formation, constituting thus a theory on teachinlearnig in integrated residences in health. It stands out, besides the scene of formation, the supervision as a device with potential torsion in the university discourse, an essential act to that the proposals of formation of health professionals in situations of Residence contemplate the expectations contained in the objectives of their pedagogical projects.