The rise of email newsletters as a popular means of engaging audiences has transformed the landscape of journalism and news dissemination. Marketers and news organisations alike have recognised the potential of newsletters as an effective way to reach and engage with their audiences. This thesis aims to contribute to the understanding of this growing phenomenon by exploring the motivations behind news consumers accessing news via newsletters and then identifying patterns of user behaviour.   Legacy media outlets, such as The New York Times and Axios, have also adopted newsletters to enhance audience engagement and generate revenues. Email newsletters, unlike traditional newspapers, often focus on specific topics or niches, demanding regular, high-quality content for success. Despite the significant growth of newsletter journalism, academic research on the phenomenon and users' behaviour remains limited. The study seeks to address this gap by applying the uses and gratification theory, which suggests that people consume media for various purposes, including entertainment, education, and information. By conducting a survey and interviews among European newsletter readers, the research aims to begin to understand the motivations driving news consumers to subscribe to newsletters and identify typical consumption patterns. The exploratory study found that personal and cognitive needs play significant roles in motivating newsletter readers, while social and affective needs may have less influence.   In conclusion, this thesis contributes to the understanding of changes in online news consumption by shedding light on the motivations behind news consumers' preference for newsletters and their behaviour in this evolving digital landscape. Understanding users' needs and expectations is essential for journalists and news organisations to adapt and thrive in today’s dynamic media environment.

Two topics currently lead the debates in the museum sector: audience development and the use of digital media. This study addresses these debates by investigating how gamified mobile applications can support engagement with museums’ topics. It examines the online audience and their motivations for the use of media. It uses “MuseumStars” - which can be characterized as a museums quiz app for remote use - as a case study. Based on the uses and gratifications theory the study uses a mixed-methods approach. An online survey and two focus groups were conducted. The data were analyzed using descriptive statistics, factor analysis, and qualitative content analysis. The findings show that the main user motivation is to learn new things and to prepare or substitute a museum visit. In contrast to other research on mobile gaming, the connection to the physical space played a crucial role in using the application, while competition was less prominent. The findings also demonstrate that to better accommodate the audience's needs content is key. Hence, it can be concluded that digital media per se will not enhance engagement without the right presentation of the content: It must be translated to the media in an appropriate way to support the uses and gratifications of the audience and thus enhance engagement with museums’ topics.

The Disney Princess Brand includes 11 Disney Princess films from Snow White and the Seven Dwarfs (1937) to Brave (2012). The goal of this campaign is for audiences to be entertained by the narratives while encouraging identification with the princesses in the films (Do Rozario, 2004; Orenstein, 2006). Scholars have suggested possible media effects of representations and messages depicted related to gender roles (England, Descartes, and Collier-Meek, 2011) and romantic relationships (Segrin and Nabi, 2002). No studies to date have examined the potential correlation between media effects of all 11 Disney Princess films and viewers' expectations regarding romantic relationships with a theoretical background in cultivation theory, social cognitive theory, wishful identification, and uses and gratification theory. The purpose of this thesis was to explore the relationship between potential media effects due to watching Disney Princess films and expectations of romantic relationships. An online cross-sectional survey was administered to female undergraduate students enrolled at Virginia Tech (N = 110). Bivariate correlation analyses were computed to measure the data. Results did not support hypotheses related to motivations for watching Disney Princess films, cultivated ideologies due to exposure of all films, and perceived similarity to princesses in relation to idealistic beliefs of romantic relationships. Wishful identification with the princesses was significantly correlated with participants' idealistic beliefs of romantic relationships. Possible implications are that participants in late adolescence (18 - 23 years of age) wish to be like the Disney princesses and to have similar romantic relationships that are represented in the films. / Master of Arts

The COVID-19 pandemic led to widespread unemployment, significantly impacting Floridians who faced delays and systemic issues with the state's unemployment system. This study examines crisis communication within a Reddit community, focusing on how individuals used informal communications to navigate the unemployment benefits crisis. Guided by Rhetorical Arena Theory (RAT) and Uses and Gratification Theory (U&G), the research addresses: (1) How did individuals in the active audience discuss challenges faced when trying to access Florida’s unemployment system? (2) What lessons can be drawn from the analysis of informal communications on social media for improving crisis communication strategies during future crises? A qualitative content analysis of 215 posts from a subreddit created by Floridians seeking unemployment compensation, dated April 30, 2020, to December 31, 2020, was conducted using NVivo. Key themes identified included payment delays, systemic failures, financial and emotional distress, community support, and mistrust of government actions. The findings revealed that the subreddit was proactively used for information sharing and social cohesion. Despite frustration and anxiety from payment delays and administrative inefficiencies, users actively engaged in problem-solving and advocacy. The study extends RAT by highlighting the role of informal online networks in crisis communication and supports U&G by showing how individuals seek information and support during crises. This research underscores public administrators' need for robust crisis communication strategies that incorporate digital platforms and community participation. It emphasizes the importance of transparency, consistency, and responsiveness in government communications to maintain public legitimacy and improve unemployment system management during future crises. It also speaks to the importance of capacity building for public organizations and future research with administrative burden.

I den här studien undersöks hur användningen av sociala medier ser ut, när socialt kommunikativa gymnasieungdomar med stor social tillhörighet, umgås. Studien ämnar ta reda på hur användningen ser ut, av vilka anledningar socialt kommunikativa ungdomar med social tillhörighet använder sociala medier och hur umgängesklimatet påverkas när sociala medier används under fysiskt pågående umgänge.  Idén till studien grundar sig i en observation av ungdomar med ovan presenterade egenskaper, som under tiden de umgås med sina vänner frekvent använder sociala medier. En kvalitativ intervjustudie genomförs med utgångspunkt i den medie- och kommunikationsvetenskapliga teorin Uses and gratification theory samt Social identity theory, som är en välanvänd teori bland tidigare genomförd forskning inom sociala medier. Fem djupintervjuer genomförs således och vid avkodning av intervjumaterialet utkristalliseras tre huvudspår, utifrån frågeställningarna och fem underkategorier: ”Hur använder socialt kommunikativa ungdomar, med social tillhörighet, sociala medier när de umgås med sina vänner?”, ”Av vilka anledningar använder kommunikativa ungdomar med social trygghet sociala medier?” med tillhörande underkategorier, identitetsskapande, Fear of missing out, brist på underhållning, sociala medier som tillflykt samt vanebeteende och slutligen ”Hur påverkas umgängesklimatet när sociala medier används?” Resultatet visar, bland annat, att ungdomarna ofta väljer att använda sociala medier för att ta paus och hämta ny energi för att sedan orka vara sociala, i det pågående umgänget, igen.

The aim of this study is to seek fundamental uses and gratifications of a social networking website, Facebook as a case, and the possible advantages and the challenges of utilization of Facebook for instructional activities. The research study encompassed four main steps / the analysis of uses &amp / gratifications of Facebook, the analysis of Facebook utilization possibilities for instruction, the interviewing for two preceding steps, and the realization and analysis of a course on Facebook. In the study both qualitative and quantitative data were gathered through questionnaires, interviews and open-ended questions. The qualitative data was analyzed according to qualitative data analysis techniques and quantitative data was analyzed using SPSS software. The results showed that Facebook which is perceived as a usable tool has a potential utilization for instructional activities. As quite new context, the participants seemed concerned about participating any learning activity on Facebook. Most of the participants in all steps of the study emphasized that Facebook should be a supplementary material for instructional activities. It is concluded that individual differences and alternative methods must be studied for better integration of Facebook into education.

Background: LANs are popular due to the unique social features where gamers share the samepassion, meet, and compete with like-minded gamers. Further, a LAN forms new and unexploredfeelings and impressions for gamers; therefore, it should be further explored. Therefore,understanding the gamers' motivations will allow for a better understanding of the unexploredbenefits gained. Purpose: By studying the phenomenon of LANs, this research aims to explore the motivationsfor attending a LAN by discovering and understanding the connection between benefits andmotivations. Method: To fulfil the purpose of this thesis, being of exploratory nature, qualitative research wasused. The empirical data was accumulated through fifteen semi-structured interviews. The datahas been analysed and interpreted using an abductive approach incorporating a thematic analysis. Conclusion: This study explored the motivations and benefits of LAN attendance from a U&Gperspective. The findings showed three motivations for attending a LAN competition, diversionand social interaction. Furthermore, the gained benefits are rewards, information, skills, escape,entertainment, relationships, socialisation and finding new teammates. The analysis resulted indeveloping a conceptual model illustrating the motivations and benefits.

Background: Social media has become a crucial aspect of individuals lives and it has provided businesses with a unique opportunity to connect with their customers. Instagram has grown to become one of the most widely used social networking sites in the world and there is a diversity of motivations of why consumers choose to engage with brand-related content on social media. The diversity in motivations should be studied to gain comprehensive understanding of consumer engagement and with the growing diversity of the Swedish population a challenge is presented for marketers looking to connect with consumers from various cultural backgrounds. Purpose: The purpose is to explore how people with diverse cultural backgrounds in Sweden experience their motivations for engagement with brand-related content on social media.  Method: This thesis is of qualitative nature where nine semi-structured interviews were conducted with women in the age of 20-30 who engaged with brand-related content on Instagram. The research adopted phenomenology as its strategy and used thematic analysis to find the themes connected to the participants experiences. Conclusion: The combined set of motivational factors for engaging with brand-related content, at various levels on Instagram, were the same for both cultural groups. However, the motivations which was experienced had both differences and similarities. It was concluded that some differences could be explained by the collectivistic and individualistic background of the participants, however, the differences were mainly based on the personality of the individual since differences were also indicated among participants within the same cultural group.

Med det ökade användandet av visuellt baserade sociala medier har Instagram blivit en viktig plattform för företag att skapa och stärka relationer med sina kunder. Genom att skapa innehåll baserat på kundens behov kan öka kundengagemanget vilket i sin tur har stor påverkan på kundrelationen och företagets försäljning. Denna studie avser att undersöka vilket innehåll som skapar högt respektive lågt engagemang på företaget Estrids Instagram-konto @Heyestrid och vilka behov som innehållet vill tillfredsställa för användaren. Tidigare forskning analyserar vilka faktorer som visar på ökad popularitet vid varumärkes inlägg och värdet i att engagera kunder. Metoden som tillämpas i denna studie är en kvantitativ innehållsanalys och sedan användes de teoretiska utgångspunkterna för att analysera insamlad data. Teorin utgick från bland annat användarmodellen och dubbel processteori. Empirin bestod av två månaders inlägg på Estrids Instagram-konto och sammanlagt 104 inlägg analyserades. Engagemanget mäts genom medelvärdet av antalet gillningar och kommentarer på inläggen och innehållet kategoriserades utifrån kategorierna underhållning, information, tävling, produkter, influencer och övrigt innehåll. Resultatet visade att inlägg som innehåller tävlingar hade högst engagemang via både gillningar och kommentarer. Därefter kom produkter, övrigt innehåll och information. Lägst engagemang hade kategorin influencer. Användarmodellen visar att de genomgående behoven som Estrid vill försöka fylla för kunden är det emotionella, kognitiva och socialt integrerande behovet. / With the increasing use of visually based social media, Instagram has become an important platform for companies to create and strengthen customer relationships. By focusing on producing content that the customer wants, customer engagement will rise which has a major impact on both the customer relationship and the company’s sale. This stydy aims to investigate which content creates high and low engagement on the company Estrid’s Instagram account @Heyestrid and to see which needs the content tries to satisfy for the user. Previous research analyzes the factors that show increased popularity of brand contributions and the value of engaging customers. The method used in this study is a content analysis and the collected data was analysed using collected theory such as uses and gratification theory and dual process theory. Two months worth of posts were analysed with a total of 104 posts from Estrid’s Instagram account. The engagement were measured by likes and comments and content were divided in the categories; entertainment, information, competition, products, influencers and other. The results showed that posts containing competitions had the highest engagement followed by products, information and other content. The entertainment category was the most published but had the second lowest engagement. The category influencers had the lowest engagement. According to the uses and gratifications theory the needs that Estrid wants to fulfill are the emotional, cognitive and socially integrated needs.

Problemformulering och syfte: Fenomenet cancel culture är något som har växt fram under de senaste åren, och utspelar sig främst på sociala medier. Detta betyder att individer eller grupper av människor tar ett kollektivt beslut att bojkotta den person, företag eller organisation som anses ha gjort något stötande eller oacceptabelt. Cancel culture har blivit enallt mer normal form av social bestraffning. Syftet med studien är att utforska hur Margaux hanterade sin kriskommunikation genom video-skandalen och hur hon bemöter CancelCulture klimatet. Genom att undersöka olika kommunikationsstrategier, respons på kritik, användning av sociala medier och långsiktiga effekter på varumärke och karriär, syftar studien till att ge insikter i hur Cancel Culture påverkar samhället och influencern Margauxliv. Metod och Material: Undersökningen är en kvalitativ innehållsanalys med ett kodschemasom består av fem stycken inlägg från Margaux Dietz Instagram. Där har kommentarerna kodats. Det har även gjorts en transkribering av den dokumentär som släpptes i samband med den kris som uppstod. Huvudresultat: I denna kvalitativa forskning framgår det att kommentarerna på Margauxs Instagram-inlägg visar hur användarnas beteende och reaktioner förändrades under och efter skandalen. Samt hur Margaux använde sig av olika strategier för att hantera sin image.