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The Global ETD Search service is a free service for researchers
to find electronic theses and dissertations. This service is
provided by the
Networked Digital Library of Theses and Dissertations.
Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
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Showing 1 to 3 of 3 (0.151 seconds)Spelling suggestions: "subject:"irtual banking"" "subject:"birtual banking""
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Influencia de la calidad del servicio bancario por internet en el e-customer satisfaction y el e-customer loyalty. / The influence of online banking service quality on e-customer satisfaction and e-customer loyalty.Pinto Cajahuamán, Alina María Cristina, Rosales Chamaya, Fiorella Victoria 08 July 2021 (has links)
En el ámbito digital, la calidad del servicio bancario por internet posee diferentes dimensiones que impactan directamente en la satisfacción electrónica del consumidor (e-customer satisfaction) y que este, posteriormente desarrolla una lealtad en el mismo (e-customer loyalty). El propósito de esta propuesta inicial de investigación busca conocer a profundidad sobre los conceptos anteriormente mencionados, así como rescatar aquellas teorías y aprendizajes manifestados en estudios anteriores y similares a la presente investigación. Además, el presente estudio es de tipo cuantitativo, por lo que se aplicarán encuestas a personas entre 25 y 45 años que residan en Lima Metropolitana y que hayan realizado algún trámite o transacción a través de la página web de alguna entidad bancaria. Asimismo, para el análisis de los datos obtenidos se utilizará el software SPSS AMOS. / In the digital field, online banking service quality has many dimensions that impact directly on the e-satisfaction for the customers which later on develops loyalty on the customers themselves. The objective of this first approach aims to know the concepts explained before, as well as identify theories and learnings found on previous and similar studies to this research. Additionally, this is a quantitative research, therefore surveys to 25 to 45-year-old people living in Metropolitan Lima and who had carried out any procedure or transaction through any bank web page will be applied. Finally, the results will be analyzed through the software SPSS AMOS. / Trabajo de investigación
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Usability and Internet-based bankingVan Dyk, Tobias Jan 06 1900 (has links)
Usability refers to the study and measurement of the quality of human-computer interaction.
Internet-based banking is a task-oriented, goal-directed, Web-based, E-commerce application where
users access and manipulate bank accounts remotely through a Web browser interface. The
examination of the usability of this interaction through the distributed medium of the Internet formed
the research basis.
The aims of the research are to review the application of general usability principles and properties
to Internet-based banking, examine existing usability guidelines for hypermedia and Web design,
and apply these during a structured evaluation of local and international online banking facilities.
The research instrument is a combination of a checklist-based and heuristic evaluation, and is
preceded by a task analysis.
Three research questions are addressed and solutions suggested. These are related to improving
Internet banking usability, finding the best approach for measuring this, and creating an awareness
that Web usability is important. / Science / M.Sc. (Informatyion Systems)
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| 3 |
Usability and Internet-based bankingVan Dyk, Tobias Jan 06 1900 (has links)
Usability refers to the study and measurement of the quality of human-computer interaction.
Internet-based banking is a task-oriented, goal-directed, Web-based, E-commerce application where
users access and manipulate bank accounts remotely through a Web browser interface. The
examination of the usability of this interaction through the distributed medium of the Internet formed
the research basis.
The aims of the research are to review the application of general usability principles and properties
to Internet-based banking, examine existing usability guidelines for hypermedia and Web design,
and apply these during a structured evaluation of local and international online banking facilities.
The research instrument is a combination of a checklist-based and heuristic evaluation, and is
preceded by a task analysis.
Three research questions are addressed and solutions suggested. These are related to improving
Internet banking usability, finding the best approach for measuring this, and creating an awareness
that Web usability is important. / Science / M.Sc. (Informatyion Systems)
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