Notre thèse se propose d’analyser les transformations des rapports salariaux à partir d’une lecture croisée de la dynamique des modèles productifs et de l’expansion de la relation de service. Nous formulons l’hypothèse que la relation entretenue avec le client devient, sous différentes facettes, une source de profit obtenue à partir du travail salarié, ce qui conduit à une transformation des modes de production caractérisée par une division du travail et des emploi plus prononcée. L’exploration de cette hypothèse est effectuée pour le cas particulier des centres d’appels téléphoniques, sur la base d’une analyse empirique réalisée à partir d’entretiens sectoriels et de huit études de cas. Au regard de l’abondante littérature portant sur cet objet d’étude, notre recherche propose d’adopter un angle d’analyse original, qui consiste à prendre en compte les centres d’appels du point de vue de leur ancrage au sein des organisations productives. Nous partons de l’idée que l’activité des centres d’appels n’est pas totalement nouvelle et qu’elle résulte d’une transformation de situations antérieures. Il s’agit alors d’étudier cette activité au regard de son insertion au sein d’un processus de division du travail. L’application de la grille d’analyse d’un modèle productif permet dans ce cadre de mettre en exergue une recomposition et un découpage des différentes dimensions de la relation de service à travers l’ensemble de l’entreprise, qui entraîne une segmentation flexible des emplois et une rationalisation commune du travail empruntant à la fois à une logique industrielle et professionnelle, mais qui mobilise fortement l’implication subjective des salariés. / Our thesis offers to analyze the transformation of wage earner relations through a cross reading of the productive models dynamics and the growth of the service relation. We venture the hypothesis that the relationship with the customer becomes a source of profit achieved by paid work at different level, which leads to a transformation of productive models characterized by a stronger division in work and employment. The analysis of this hypothesis is made for the specific case of call centers on the basis of a purely practical analysis carried through sectorial interviews and eight case studies. With regard to abundant sources about this study, our research offers to adopt an original angle of analysis consisting in taking into account call centers regarding their base within productive organization. We start by assuming that call centers activity isn’t entirely new and that it ensues from a transformation of former situation. Thus we have to study the activity with regard to its integration within a work division process. The implementation of the frame of reference of a productive model allows us to underline in this context a reconstruction and a division of the various dimensions of service relation through the whole industry. It leads to a flexible segmentation of jobs and a common rationalization of works borrowing an industrial and professional reasoning but which highly uses employees subjective commitment.

One of the most controversial debates in contemporary Swedish history centred on a proposal to create “wage-earner” funds. The main institutional actors of Swedish society were involved in this debate during the 1970s and 1980s. The aim of this thesis is to analyze how the most important institutional actors in Sweden, namely LO, the Swedish Social Democratic Party (SAP) and the Swedish Employer Confederation (SAF), participated in and defined themselves in the wage-earner funds debate, against the background of the crisis of the Swedish Fordism, i.e. the mass production society. Chapter 2 consists of an analysis of those inherent features of Swedish Fordism that potentially could imply dissolution of the Fordist society in Sweden after the 1960s. Chapter 3 investigates debates about wage solidarity policy and the concentration of power and ownership in the Swedish economy that resulted in the LO wage-earner funds proposal from 1975. Chapter 4 discusses the opinions of active members in LO regarding the wage-earner funds proposals from 1975 and 1978. Chapter 5 investigates the Social Democratic Party's relationship to wage-earner funds. The chapter surmises that SAP leaders took a pragmatic attitude towards funds. This pragmatism differed from the opinion expressed by the radical activists in the party. Chapter 6 deals with the reaction of the Swedish Employer Confederation to the wage-earner funds proposal. The SAF anti-fund campaigns of the 1970s and 1980s are investigated in detail in the context of a neoliberal ideological offensive in Sweden. The chapter argues that the decision to abandon the centralized wage bargaining model influenced SAF's strategy in the debate over wage-earner funds. The dissertation’s main conclusion is that the radical wings of LO and SAP as well as the SAP leaders and the Swedish employers all used the mobilization around wage-earner funds for their own political purposes to solve problems resulting from the crisis of Swedish Fordism.

Occupant une place essentielle dans la société, le sport ne pouvait échapper plus longtemps au droit, en particulier le sportif professionnel. Le statut social du sportif, acteur central du spectacle sportif, fait l'objet d'une construction de plus en plus élaborée, car nécessaire. Le régime du salariat sportif, qui se limite aux contrats conclus entre les sportifs professionnels et les clubs sportifs, sans que l'on puisse les assimiler à des artistes, obéit à la fois aux droits étatique et communautaire, mais également aux pouvoirs sportifs, que ce soit la réglementation ou la justice sportive. La spécificité du salariat sportif repose sur ce pluralisme juridique, de sources et d'organes de justice, avec l'intégration dans le régime social du sportif de la norme sportive. Le droit du travail est particulièrement propice à une telle intégration, notamment la place qu'il fait à la négociation collective et au principe de faveur. Le juge y participe également en reconnaissant cette spécificité. Cette spécificité s'exprime tant au niveau de la formation du contrat, que de son exécution ou de sa rupture. Les pratiques des transferts, des prêts, de l'homologation des contrats ou des réglementations contre le dopage attestent de celle-ci. / Occupying an essential place in the society, the sport could escape no longer the law, in particular the sportsman become professional. The social status of the sportsman, the central actor of the sports show, is the object of a more and more elaborated construction, because necessary. The regime of the sports wage-earner, who limits himself to the contract between the professional sportsmen and the sports clubs, without that we can assimilate them to artists, obeys at once the state and community rights, but also the sports powers, whether it is the regulations and the sports justice. The specificity of the sports wage-earner bases on this legal pluralism, in sources and in organs of justice, with the integration in the social diet of the sportsman of the sports standard. The labor law is particularly convenient to such an integration, in particular the place which it makes for the collective bargaining and for the principle of favour. The judge also participates in it by recognizing this specificity. This specificity expresses himself both at the level of the formation of the contract, and of its execution or of its break. The practices of transfers, loans, ratification of contracts or regulations against the doping give evidence of this one.