Thesis (M. Sc. (Microbiology)) -- University of limpopo, 2016 / Human activities are known to be the major contributors to contamination of natural water sources. This becomes a serious health risk when the communities rely on the same water sources for their household water needs. The current study investigated the bio-physicochemical quality of surface and ground waters found in a mining area in the Tubatse locality, for their suitability for drinking and other household use. The bacteriological analyses of surface waters showed dominance by genera of the phylum Proteobacteria, followed by Actinobacteria and Firmicutes. The isolates included the genera Aeromonas, Pseudomonas, Cronobacter, Acinetobacter, Enterobacter, Pantoea, Serratia, Bordetella, Kocuria and Streptococcus. This dominance pattern is proportionately similar to the pattern reported on human skin and of gut biota. Enterobacter spp. were the predominant species in the surface waters, followed by Bordetella spp. With regard to ground water, one sample was laden with coliforms whereas the other sample was free of coliforms. Physical quality parameters such as turbidity, colour and (total suspended solids) TSS of the surface and ground water samples were compliant with the set standards for drinking water according to South African water quality guidelines (2005). The concentrations of Zn, [SCN-], Cr, Co, Fe, Ni, Cu, H2O2, Cl2 were determined in the surface and ground waters in dry and wet seasons as well. A non-significant decrease in the levels of Cl2 and [SCN-] and an increase in TDS and Cr were observed in the wet season. All metal and chemical levels in surface and ground water, except Cr, were lower than permitted concentration for drinking water. However the concentrations of Zn, Fe and Co exceeded the normal expected concentrations of < 3.5 μg/L, 0.5 mg/L, < 0.01 mg/L and < 5 μg/L respectively. The sediments and soil samples were digested with aqua regia for Cu, Cr, Fe, Co and Zn analyses. An increase in the levels of Zn, Cr and Co in the wet season was observed. The concentrations of the heavy metals such as Co, Cu and Cr were higher in sediments at the sampling points closer to the mining sites. Cytotoxicity assay was performed with different concentrations, as detected in the water and sediment samples, of Zn, [SCN-], Cr, Co, and Fe on C2C12 (mammalian) cells. An increase in viable cells was observed after treatment with Cr (0.2, 0.45 and 0.9 mg/L), Zn and Fe (1.0 and 2 mg/L), Co (2, 5 and 10 mg/L). Only cells treated with SCN- (3.3, 5.4 and 7.2 mg/L) exhibited a significant decrease in viability. These results demonstrate that the water in the Tubatse municipality is not suitable for drinking and other household purposes without prior treatment which will remove contaminating microorganisms and chemicals and heavy metals.

A Research Report submitted to the Faculty of Science, University of the Witwatersrand, Johannesburg, in partial fulfilment of the requirements for the degree of Master of Science, 2018 / The aim of this research was to assess the status of water quality in a selected area of the Waterberg over a twenty-year period and to gain insight into the perceptions of stakeholders about water management. The objectives were met through the comparison of historical water quality variable records for various water uses, by measuring the level of stakeholder commitment in water quality measurement and verifying a relationship between the two approaches. This study focuses on measuring the extent of different stakeholders’ involvement in the management and decision-making processes of water quality in the Waterberg region of Limpopo province, which is encouraged by the formulation of South African policies. The specific area of interest is in the north-western part of the Waterberg. There are three distinct settlements, Lephalale, Marapong and Steenbokpan, located in the Lephalale Local Municipality. Close by are major industrial and mining activities from Eskom’s Matimba and Medupi power stations, and Exxaro’s Grootegeluk Coal Mine. To address the specific research questions and objectives for this study, two approaches were necessary: A quantitative approach that required surface water and groundwater data from 1995 to 2015, to determine the quality of water, and a qualitative approach that comprised of the distribution of 20 questionnaires in the residential areas, and 15/20 successful pre-selected individual interviews, to assess the different levels of stakeholder participation. Each approach presented its own challenges. For example, the water quality data provided were incomplete, which created limitations in the interpretation and during the questionnaire distribution, time constraints and language preferences, though anticipated amongst different social groups, there was difficulty communicating the concept of the study. Also, during the planning phase of selecting interviewees, there was a lack of interest in the study from environmental consultants, who are vital role players in the environmental status of the area. The water quality data indicated that pH levels in the surface water sites have remained steady and are not significantly different from one another. The results from the one groundwater site, reveals that there is a significant difference between the pH levels of surface water and groundwater which is to be expected. The results also suggest that the high concentration of ammonium, phosphate and nitrate midstream in the Mokolo River are related to the waste water being discharged mid-stream into the river via a pipeline. The high concentrations of sodium and potassium in the groundwater site are linked to the interaction time with the surrounding geology and the overall EC levels correspond with the fluxes in sodium in the groundwater site resulting in the significant difference in EC between the surface water and the groundwater sites. No data were available for the midstream site. The questionnaire results indicate that there’s limited stakeholder involvement in water quality management from participants in Steenbokpan and Marapong, which are socio-economically disadvantaged areas, when compared with Lephalale, a more affluent area. In contrast to Lephalale, Marapong and Steenbokpan residents are less educated, have higher unemployment numbers, and have restricted access to water related information, and electricity, water and sanitation services. In the overall area, there is also a 30% unawareness amongst general water users about the topic of water pollution, but again it is mostly from participants in Steenbokpan and Marapong. The interview results signified a higher level of stakeholder involvement in water quality management from individuals in influential positions. This, however, does not mean that water related issues in the area are adequately addressed. Interviewees revealed that there is a lack of funding, skills, infrastructure, manpower and competence. There is also an apparent inequality with regards to water access to informal settlements, farmers and rural villages. Additionally, there is a high level of dependency on Eskom and Exxaro, rather than the local municipality, to provide its water users with proper water services. The dependency on Eskom and Exxaro is largely due to their high level of influential development. Improvements and maintenance on basic service from these structures to the surrounding communities form part of their offset programmes to continue major development in the area. Due to the large difference of the qualitative and quantitative approaches, it was difficult to prove how one supports the other, even though, on its own, both are crucial components in water quality management practices. Even though the water quality data provide more reliable support on the condition of surface- and groundwater in the Waterberg, the social aspect (partially revealed through the subjective view of the general users who completed the questionnaire) is required to determine the community’s relationship with water use and to identify management practices through stakeholders responsible for them. / XL2018

Thesis (M.Sc. (Aquaculture)) -- University of Limpopo, 2022 / The aim of this study was to provide baseline limnology data that can be used in the management of small dams, Molepo Dam and Hout River Dam. Physico-chemical parameters were assessed to determine the water quality and the effect of water level fluctuations on water quality. Water temperature, pH, dissolved oxygen, turbidity, electrical conductivity, nitrate, total phosphorus, total nitrogen and chlorophyll-a were assessed during the dry season (May-Oct) and wet season (Nov-Apr). Physico chemical parameters showed seasonal variations with the exception of pH. The mean total phosphorus (1.06 and 0.98 mg/L), total nitrogen (1.27 and 1.56 mg/L) and chlorophyll-a (2.97 and 3.32 µg/L) were higher in the dry season than wet season in Molepo Dam and Hout River Dam respectively. Water level fluctuations had a significant effect on total nitrogen, total phosphorus and turbidity in Molepo Dam and total nitrogen in Hout River Dam. Plankton were used as indicators of water quality. Phytoplankton and zooplankton were sampled using nets of 71 µm and 132 µm mesh respectively and identified to genus and species at both Molepo Dam and Hout River Dam. Individual species, number per litre for phytoplankton groups that contributed significantly in terms of abundance were Microcystis aeruginosa and Oscillatoria sp. in both Molepo Dam and Hout River Dam during the dry season months. The Shannon-Wiener diversity index was high during the wet season in these small dams. The abundance of Cyanophyta was greatest during the dry season followed by Desmids in Molepo Dam and Hout River Dam. During the wet season, Bacillariophyta were not recorded for Hout River Dam. The highest composition for Chlorophyta (15.4%) in Molepo Dam was recorded during the wet season months. Phytoplankton abundance was highest in Molepo Dam as compared to Hout River Dam throughout the sampling period. Zooplankton was dominated by Cladocerans (Bosmina longirostris) in both small dams. This study showed that plankton can be used as indicators of water quality. Zooplankton communities were dominated by Bosmina longirostris which was present throughout the sampling period possibly indicating clear water in Molepo Dam and Hout River Dam. Copepoda were sub-dominant phyla mainly represented by Cycloid sp. which are also indicators of clean water. The study determined the abundance and composition of fish species and growth parameters of the most abundant fish species (Oreochromis mossambicus) in the two small dams. Scales were successfully used for the age determination of O. mossambicus. The rings on the scales were validated as being true annuli by marginal increment analysis which indicated that the distance between the last annuli and the scale edge was shortest in the wet season months in Molepo Dam and Hout River Dam. This is the time in which annulus formed. Annulus formation of O. mossambicus at these small dams coincided with the onset of increased water temperature and rainfall (increased water levels and increased water inflow into the dams) in this region. Furthermore, the growth performance index (ϕ) of male O. mossambicus was higher than that of female O. mossambicus in both Molepo Dam and Hout River Dam. The study provides the first record of limnology baseline data of Molepo Dam and Hout River Dam / National Research Foundation (NRF) and Department of Agriculture, Forestry and Fisheries (DAFF)

M.Sc. (Environmental Management) / Geothermal springs exist on all continents of the Earth and are used for a myriad of different applications and uses. The last few years have witnessed a resurgence of interest in these springs due to a proliferation of utilisation of geothermal resources. Despite numerous benefits associated with their use, studies have shown that the water of geothermal springs could contain toxic elements, pathogenic organisms, toxic gases and even elements that are radio-active in nature that may have health impacts on users. The presence of some of these chemicals in the water and air can be traced back to the geological formations through which the thermal waters flow. More than 90 geothermal springs have been identified in South Africa. However, relatively little is known about how South African geothermal springs have been used in the past and how their geochemical composition and land-use around them has changed over time. There is also a scarcity of scientific literature dealing with environmental risk assessment associated with the different uses of geothermal spring water in South Africa. Given this research contextualization, the present study examined the overall water quality and assessed the potential health risks of the geothermal spring and associated waters (hydro spa and overflow pond) of the holiday resort of “Eiland” in the Limpopo Province. The research undertaken for this research project formed part of a bigger Water Research Commission (WRC) research project on geothermal springs in South Africa. Water samples were taken and observations were made of the resort waters during a field trip undertaken during August 2012. Chemical analyses of the samples were performed by the Agricultural Research Council (ARC): Institute for Soil, Climate and Water of South Africa (ISCW). Parameters under investigation included temperature, pH, electrical conductivity, total dissolved solids and various chemical constituents. A comparison of the laboratory results to previous years data and to four domestic water use standards/guidelines was made. These included the EU (1998), SABS (2006), SABS (2011) and the WHO (2011) domestic use water quality standards/guidelines. A risk assessment, based on Aucamp’s (2009) method, was performed for potentially harmful parameters. Overall, the waters of the resort were deemed to be of low risk and therefore not of a health and environmental risk to the users. Although the waters do not satisfy the domestic use water standards, they are suitable for the current recreational purposes of the resort. It is recommended however, that the soil sensitivity be determined for irrigational purposes and toxicology tests be conducted for the fish species inhabiting the overflow pond and small dam in order to determine the possible extent of bioaccumulation. It is recommended that geothermal waters are not used for bottling or for consumption for domestic or therapeutic purposes. In the event of expansion to include such uses a stringent new risk assessment is recommended.

Thesis (MBA.) -- University of Limpopo, 2007 / The residents of Lebowakgomo in Lepelle-Nkumpi Municipality experience numerous inequalities in relation to water services provision. Some of the residents protest towards the inequalities through refusal to pay for the water services. The confrontational non paying residents field questions which the municipality can hardly answer. The problem of refusal to pay is of the magnitude that recently the municipality had to go house-to-house pleading with the inhabitants to pay if the municipality was to continue to provide water services. The specific objectives of this study were three-fold: (1) to determine water service quality using residents’ perceptions on water services in Lebowakgomo, (2) to determine residents’ expectations and perceptions on water services in Lebowakgomo, and (3) to determine the residents’ perceptions on water service quality and customer satisfaction in Lebowakgomo using age, gender, qualification and suburb. A questionnaire comprising five dimensions, namely, tangibles, reliability, assurance, empathy and responsiveness, was compiled to collect data from three suburbs of Lebowakgomo in Lepelle-Nkumpi Municipality. The original sample size was 120, with 9 becoming spoiled due to missing data. The independent variables comprised age, qualification, suburb and gender. Most of the data were analysed for kurtosis and skewness and with the exception of one variable, the rest of the data did not conform to parametric analysis criteria. The major findings of this study indicated overall negative perceptions of residents’ on four dimensions of empathy, reliability, responsiveness and assurance on water service quality which implied that the residents were dissatisfied with the service and called on management to use SERVQUAL as a valid model of assessment to identify areas requiring immediate attention for service improvement. On the other contra positive it was revealed that the municipality was doing well on the tangibles dimension. ix The study recommended use of SERVQUAL in measuring quality of other services within the constitutional competencies of the municipality and further research to investigate age contribution to service quality.

MENVSC / Department of Hydrology and Water Resources / See the attached abstract below

Thesis (M.Sc. (Zoology) -- University of Limpopo, 2019 / The Olifants River is one of the major river systems in South Africa, providing water for industries, mines, agricultural and domestic activities. Consequently, the river has turned out to be one of the most polluted rivers in South Africa. The Blyde River is an important tributary of the Olifants River, known for its continuous flow and good water quality. However, the recent increase in human activities such as, commercial agricultural and large-scale forestry practices in the catchment may have a negative impact on the quality of the water, which may consequently affect the aquatic biota community structure. The aim of the study was to assess the water and sediment quality of the Blyde River using aquatic macroinvertebrates as bioindicators and the South African Scoring System version 5 (SASS5) protocol was followed. Seven sampling sites were selected at Blyde River and five samples were collected per site. Collected macroinvertebrates were identified to family level and classified according to their tolerance levels to pollution at the University of Limpopo Biodiversity Laboratory. In addition, seasonal readings of the physico-chemical parameters such as, pH, dissolved oxygen (DO), temperature, salinity, total dissolved solutes (TDS) and electrical conductivity (EC) were recorded in situ using YSI Model 554 Datalogger with a 4 m multiprobe and a Mettler Toledo SevenGo™. Most of the physico-chemical parameters recorded at Blyde River were within the South African water quality guidelines for aquatic ecosystems. Metals such as, As, Al, Ba, B, Cd, Cr, Co, Cu, Fe, Pb, Mn, Ni, Se, Ag, Sr, Sn, Ti, V, and Zn were tested from the water column, sediments and macroinvertebrate tissue. Almost all the metals analysed from the water column and sediments were within the quality guidelines. Out of the twenty tested metals, As, Ag, Cu, and Zn exceeded the recommended quality guidelines in the water column at some sites. Only As, Cr and Cu exceeded the recommended quality guidelines in the sediments. The most abundant macroinvertebrates were from the orders Ephemeroptera, Diptera, and Trichoptera at all sites. There was a similar macroinvertebrate community structure across the sites, supported by the positive correlation analysis among the sites (r > 0.4). Wildlife Estate and Wildrivers Estate had the highest and lowest numbers of sensitive macroinvertebrates respectively. The highest percentage of iv sensitive macroinvertebrate taxa was recorded in winter and the highest percentage of tolerant species was recorded in summer. This was also supported by the SASS indices, the SASS score, number of taxa and average score per taxon (ASPT) were highest in winter, followed by autumn, spring and lowest in summer. The overall SASS indices showed that the water quality condition at most of the sites at Blyde River could be considered as good. All the seven sites on average fell under ecological band A and B, except for the Wildrivers Estate, thus, the water quality status of the river could be described as unmodified and largely natural with few modifications. / VLIR

Thesis (M.Sc. (Zoology)) -- University of Limpopo, 2017 / In this study data was collected to establish if the water and sediment quality of the Steelpoort River has any effects on macro-invertebrate species. The Steelpoort River is a tributary of the Olifants River system but not much data about the water quality is available. The Steelpoort River is a perennial river (Ashton et al. 2001) situated west of Burgersfort and from there it flows in a north- easterly direction and converges with the Olifants River in the Drakensberg near Kromellenboog. High silt levels in the river, increases the risk of flooding and leads to the smothering of in-stream habitats resulting in loss of some invertebrate and fish species. Sampling of the water, sediment and macroinvertebrates was conducted quarterly at the Steelpoort River at five sites. One site was above the impoundment (De Hoop Dam) and the rest were below the impoundment. A handheld YSI 556™ Multi Probe System (MPS instrument and a Mettler Toledo SevenGo™ conductivity meter were used to measure the physico-chemical characteristics at the sites. The macroinvertebrates were sampled using the SASS 5 bio-assessment protocol (Goodyear & McNeill 1999, Dickens & Graham 2002). Macro-invertebrate samples were collected using a 400 mm x 400 mm SASS net with a 250 μm mesh size. The substrate was disturbed for a period of two minutes to free macro-invertebrates from the substrate. The SASS score for each site was evaluated in the field for three of the five samples. The macro-invertebrate samples were preserved in 70% ethanol and sorted to family level in the University of Limpopo’s Biodiversity laboratory. For the majority of the physico-chemical parameters the most elevated were detected downstream and lowest concentrations were detected upstream. Analysis of variance (ANOVA) indicated that there were no significant differences for electrical conductivity, salinity, and TDS, between the sites (p>0.05). There were however significant differences in the temperature, dissolved oxygen, turbidity, and pH concentrations (p<0.05). The majority of the metals and metalloids in the water (Fe, Mn, V, Co, Zn, Ba, and Cu) were highest at Tiershoek (Site1) and lowest at Steelpoort (Site 4) and Burgersfort Bridge (Site 5).The mean metal concentrations collected showed elevated levels for chromium, copper and zinc, which were above the CCME sediment guidelines. The most abundant macroinvertebrates were from the family Ephemeroptera which are pollution sensitive and good indicators of pollution in aquatic ecosystems. When using the interpretation of the SASS 5 results from Chutter 1995, the mean Average Score Per Taxa (ASPT) scores show that the water quality for Tiershoek (Site 1) and Polopark (Site 3) is natural but the habitat diversity has been reduced. For De Hoop (Site 2) and Steelpoort (Site 4), the mean ASPT score shows that there is some deterioration in the water quality. Finally, for Burgersfort Bridge (Site 5), the mean ASPT score indicates that there is major deterioration in the water quality. Primer statistical analysis indicated that the average dissimilarity between sites showed that the highest dissimilarity was between Tiershoek (Site 1) and Burgersfort Bridge (Site 5) which was conclusive with the results from the macro-invertebrate count and SASS, indicating that there is diverse difference from upstream to downstream. CCA indicated positive correlations between nutrients detected at Steelpoort with Athericidae, Tabanidae, Gomphidae, Baetidae, Elmidae, Planaria, Psephenidae, and Libellulidae which was indicated that water chemistry characteristics exert influence on macroinvertebrates. The results showed that there is degradation of the water quality in river from upstream to downstream with more pollution tolerant species being abundant at Steelpoort (Site 4) and Burgersfort Bridge (Site 5). The most favourable season was autumn and the least summer/spring and this may be attributed to the life cycle of the macro-invertebrate communities / NRF VLIR

Thesis (MSc. (Zoology)) -- University of Limpopo, 2014 / The Olifants River is presently one of the most threatened river systems in South Africa. The Upper and Middle catchments are heavily impacted by anthropogenic activities, however little is known of the status of the river in the Lower catchment in the Limpopo Province. Thus the aim of this study was to evaluate the impact of water quality on the health of Oreochromis mossambicus and Schilbe intermedius at the Phalaborwa Barrage. This was achieved through assessing the water (seasonally) and sediment quality (bi-annually) at three sites in the Phalaborwa Barrage (inflow, middle and the wall). Ten specimens of each of the two selected fish species were seasonally collected using gill nets of different mesh sizes from May 2010 to January 2011. The water, sediment and the dorsal muscle tissues from both fish species were analysed for selected metals at an accredited laboratory by means of ICP-OES spectrometry and the human health risk factor upon consumption of fish contaminated with metals was assessed. Fish health was determined at the field laboratory by applying the HAI, PI and IPI. In addition, the condition factor (CF) was determined for the selected fish species during all seasons. All water constituents with the exception of turbidity during spring (wall), anions (Cl, F and SO4) and cations (Ca, K, Mg and Na) fell within the target water quality range (TWQR) for aquatic ecosystems throughout the study. Inorganic nitrogen concentrations showed eutrophic (spring) and oligotrophic conditions (autumn, winter and summer), while phosphorus indicated eutrophic (autumn, winter and spring) and hypertrophic (summer) conditions throughout the study. There was no significant difference in anions (F=0.07; df=3; p=0.97), cations (F=0.57; df=3; p=0.64) and nutrients (F=0.79; df=3; p=0.56) detected in water. The metals that were detectable in the water samples were: Al, Fe, Sn, B, Sr, Se, Ba, Mn, Sb and As, while in sediment all metals (Fe, Al, Ti, Mn, Ba, B, Zn, Ag, V, Cr, Ni, Sr, Sn, Co, Cu, Cd, Pb, As and Sb) were detected with the exception of Se. The average metal concentrations detected above the TWQR are; Al, Fe, Se, Sn, Sb and As, in the sediment only Cr and Cd were above suggested quality guidelines. There was no significant difference in metals detected in water (F=0.05; i df=3; p=0.98) and sediment (F=1.62; df=1; p=0.21). Higher HAI values were recorded for S. intermedius than O. mossambicus, indicating that O. mossambicus was in better health than S. intermedius. For S. intermedius, parasites contributed the most to the total HAI followed by abnormal liver conditions, haematocrit levels (internal variables) and abnormal gills (external variable). While for O. mossambicus, parasites, liver, haematocrit (internal variables), gills, eyes, fins and skin (external variables) contributed to the HAI values. There was no significant difference in HAI values for O. mossambicus (F=1.9; df=3; p=0.15) and S. intermedius (F=2.58; df=3; p=0.66) throughout the study. The PI and IPI for ectoparasites for both fish species, were higher than the PI for endoparasites. There was a significant difference for PI values of O. mossambicus (F=0.07; df=3; p=0.041) and S. intermedius (F=3.65; df=3; p=0.019) during the study. Oreochromis mossambicus had higher CF values than S. intermedius and both fish species had values that indicated good fish. Metals that were detectable in O. mossambicus muscle tissue included: Ba, B, Zn, Fe, Sr, Al, Mn, Cr, Ag, Pb, Ni, Cu, Se, V, Sb, Ti, Sn and Co, while for S. intermedius Ba, B, Zn, Fe, Al, Cr, Sr, Mn, Cu, As, Pb, Se, Sn, Ag, Ti, Ni, Sb and Co were recorded. There was no significant difference in bioaccumulation levels between the two fish species (F=1.412; df=3; p=0.250). The human health risk assessment indicated that fish muscle tissues are unsuitable for continuous (weekly/daily) consumption. As some carcinogenic metals i.e. Pb, Cr and Sb for O. mossambicus and Pb, As and Cr for S. intermedius were detected at HQ levels of more than 50 times the recommended value of one. In conclusion, the Phalaborwa Barrage is impacted by metals (Al, Fe, Se, Sn, Sb and As) and occasionally with nutrients. The water and sediment quality and metal bioaccumulation have confirmed the latter statement and to a lesser extent the HAI, PI and IPI. The human risk assessment done indicated that continuous consumption of fish by humans, especially O. mossambicus may have adverse effects on the health of humans.

Thesis (MBA.) -- University of Limpopo, 2007 / The residents of Lebowakgomo in Lepelle-Nkumpi Municipality experience numerous inequalities in relation to water services provision. Some of the residents protest towards the inequalities through refusal to pay for the water services. The confrontational non paying residents field questions which the municipality can hardly answer. The problem of refusal to pay is of the magnitude that recently the municipality had to go house-to-house pleading with the inhabitants to pay if the municipality was to continue to provide water services. The specific objectives of this study were three-fold: (1) to determine water service quality using residents’ perceptions on water services in Lebowakgomo, (2) to determine residents’ expectations and perceptions on water services in Lebowakgomo, and (3) to determine the residents’ perceptions on water service quality and customer satisfaction in Lebowakgomo using age, gender, qualification and suburb. A questionnaire comprising five dimensions, namely, tangibles, reliability, assurance, empathy and responsiveness, was compiled to collect data from three suburbs of Lebowakgomo in Lepelle-Nkumpi Municipality. The original sample size was 120, with 9 becoming spoiled due to missing data. The independent variables comprised age, qualification, suburb and gender. Most of the data were analysed for kurtosis and skewness and with the exception of one variable, the rest of the data did not conform to parametric analysis criteria. The major findings of this study indicated overall negative perceptions of residents’ on four dimensions of empathy, reliability, responsiveness and assurance on water service quality which implied that the residents were dissatisfied with the service and called on management to use SERVQUAL as a valid model of assessment to identify areas requiring immediate attention for service improvement. On the other contra positive it was revealed that the municipality was doing well on the tangibles dimension. ix The study recommended use of SERVQUAL in measuring quality of other services within the constitutional competencies of the municipality and further research to investigate age contribution to service quality.