Work-life balance is a dilemma for both men and women. However, the perspective of men on this issue has not been previous addressed. Work intensification and societal pressures cause men to work longer, harder, and cope with the stressors of multiple role conflicts and work-life imbalance. The purpose of this phenomenological study was to explore men's lived experience in managing multiple roles regarding work-life conflicts, and identify coping strategies they used to achieve a work-life balance. The research questions were related to the lived experiences, perceived causes, and coping strategies of work-life imbalance for men in the aerospace industry. The study was based on the theoretical construct of Maslow's and Herzberg's motivation theory. The modified Van Kaam method was used to analyze data from interviews with 20 men. The findings of the study revealed 6 themes: recreation, regain composure, set priorities and goals, good stewardship, time management, take chances, and utilize resources. These 20 men desired more out of life than just a career and more out of their career than just compensation; they wanted the ability to balance the demands of life and high expectations set for themselves that caused them stress and drained them of their energy. Unless accommodations are made, these men may continue to experience challenges balancing multiple life roles. Organizations should develop or modify policies and programs to ameliorate conditions that exacerbate work-life conflicts for employees, especially men. The implications for positive social change include the potential to educate managers, business leaders, and policy makers on the importance and mutual benefit of supporting the work-life needs of all employees regardless of gender.

Work-life balance is a key indicator of employee satisfaction, retention, and social health as well as organizational creativity and productivity. These dual benefits for employee and employer have generated interest in promoting work-life balance. Supervisors who operate from a transformational leadership framework have been linked to greater work-life balance among employees (Lamm, 2011; (Kutilek, Conklin, & Gunderson, 2002). The role of a supportive organizational culture is also central (Lewis, 2001). In this study, Cooperative Extension Service agents (N = 1390) participated in a nationwide survey exploring the relationship between rated levels of transformational leadership among district directors, work-life balance, and work-life balance organizational culture. The results from confirmatory factor analyses indicate these three separate dimensions. The findings from the structural equation model demonstrate that all paths, except transformational leadership to personal life interference with work, are statistically significant. Work-life balance organizational culture is the largest contributor to the total effect of these associations. This study confirms that the supervisor and organizational culture join together to forge an important alliance of support for work-life balance among subordinates. Findings reveal the need for additional study of specific ways leaders foster positive work-life balance organizational culture.

Organizations spend significant amounts of money to address low job satisfaction. As much as 16.5% of an organization's pretax income is lost due to employee withdrawal behaviors, with 27% of that amount associated with turnover. Building on the quality of working life theory, this single-site case study took place at a for-profit university located in the Midwest United States to understand the role that work-life balance programs play in employee job satisfaction. The population consisted of 6 front-line admissions managers, as that population was appropriate for understanding the work-life balance strategies college officials use to improve the job satisfaction of admissions representatives. The data collection process consisted of semistructured interviews, a review of observational field notes, and a review of employee surveys. Based on methodological triangulation of the data sources and analysis of the data, 3 emergent themes were identified. Participants indicated that both autonomy and flexibility contributed to employee job satisfaction, which the quality of working life theory and existing research on the subject supports. Participants also indicated that the manager-employee relationship was fundamental to improving job satisfaction, which was a finding outside of the scope of the conceptual framework used in the study. Social change implications include improving policy makers and business leaders' understanding of the role that work-life balance plays in job satisfaction. Employees will also find the results of this study informative when attempting to understand how work-life balance programs may contribute to the level of satisfaction they experience with their jobs.

Employee absenteeism costs organizations billions of dollars annually in losses in revenue and productivity, temporary labor costs, and low morale. The purpose of this qualitative single case study was to explore the strategies information technology (IT) managers in the manufacturing industry used to reduce employee absenteeism. The theory of planned behavior provided the conceptual framework for the study. Data collection included semistructured interviews with 5 IT managers in Maryland and a review of organizational documents addressing nutritional education information, employee participation rates in health programs, and physical activity. Data were analyzed using compilation, disassembly, reassembly, interpretation, and development of conclusions. Through thematic analysis, 4 themes emerged: workplace wellness and health programs, employee engagement, work-life balance programs, and organizational culture. Findings of this study may be used by IT managers to bring about positive change by reducing employee absences, encouraging employment opportunities, contributing to organizational sustainability, and improving quality of life for community members.

The aim of this study is to explore the relationship between employees' supportive resource (workplace support and non-work support) and their work-life balance in Taiwan. The roles of work-life balance's four components (work-to-life conflict, life-to-work conflict, work-to-life facilitation, and life-to-work facilitation) in the relationship between support and employee outcomes (psychological wellbeing, turnover intention, affective- and continuance organizational commitment) were examined. Eight-hundred surveys were distributed to for-profit and non-profit sectors. After eliminating the invalid questionnaires, 658 valid questionnaires were used for further analysis. The findings of this study suggested that three kinds of support (organizational support, supervisor support, and non-work support) were positively related to employees' work-life balance. However, no significant relationship was found between the availability and usage of the work-life balance policies and employees' work-life balance. More importantly, it was found that work-life balance and four components mediate the relationship between supervisor support and all employee outcomes. The relationship between employees' awareness of the policies that organization offered and favourable employee outcomes is also mediated by work-life balance. Interestingly, the availability and usage of the policies were not found to be related to either employees' better work-life balance or favourable employee outcomes. It is thus recommended that emphasizing supervisor support might be a better option than introducing various work-life balance policies for employees to achieve a better work-life balance. Otherwise, the work-life balance policies offered have to meet employees' needs.

La conciliabilità lavorativa è un nodo complesso del nostro tempo, che fatica ad essere sciolto. Non si tratta di un problema individuale da risolvere a livello personale, quanto piuttosto di una tematica a rilevanza societaria che richiede pertanto un intreccio virtuoso di progettazione politica, intervento legislativo e misure aziendali a supporto. La questione tuttavia, non si gioca solo a livello istituzionale. Come mostrato dal presente lavoro di ricerca, infatti, lavoratori e le lavoratrici si trovano ad essere, in un quadro di generale incertezza, attori protagonisti di un lento e difficoltoso processo di trasformazione sociale e organizzativa che richiede un consenso unanime ed un accordo trasversale, pena la sua incompiutezza e contraddittorietà. Da qui l'importanza di chiarire e mettere in luce le differenti, e a volte contrapposte, valenze che il tema assume tra i diversi protagonisti del mondo del lavoro e mostrare come le relazioni personali e lavorative, familiari e di coppia, intervengano nella definizione e nell'utilizzo delle misure di conciliazione. / Work-life integration is a complicated knot of our society, difficult to be undone. It is not a personal problem to be solved individually; rather it is a social issue and therefore needs a coherent mix of policy, legislation, organizational measures. Anyway the institutional level is not enough. Actually, as this work shows, men and women are the main characters of a slow and tough process of social and organizational change that requires the agreement of all the parties concerned. Thus it is important to make clear the different, and sometimes contrary, meanings of work-life integration among subjects acting in the labour market and to show how family, gender and labour relationships affect the definition and usage of work-life balance benefits.

Temes que relacionen la família amb el treball estan captant cada vegada més l'atenció tant del sector privat com del públic. La Unió Europea promou assumptes com la baixes motivades pels fills, l'atenció als menors, l'equilibri entre la vida personal i el treball, i la flexibilitat horària. Així mateix promou canvis a l'entorn, l'estructura i l'organització del lloc de treball. En una línea similar, una creixent pressió per part de la població ha despertat l'interès de les principals empreses per millorar l'equilibri entre ocupació i vida privada dels seus empleats. Avui dia moltes empreses destaquen les preocupacions per la qualitat de vida com un tema de prioritat social. Però on es troba l'origen d'aquesta major conscienciació dels governs i les empreses i una major voluntat d'invertir en la millora de l'equilibri feina-vida dels ciutadans i els empleats? Les causes d'aquesta major receptivitat són en general les conseqüències de canvis sociodemogràfics. A les darreres dècades les dones s'han sumat a les files dels treballadors a una escala massiva. Motivades pel moviment a favor de les dones, que va aconseguir difondre la seva reclamació per la igualtat d'oportunitats tant a l'educació com a l'ocupació, les dones ara es dediquen a tot tipus d'activitats fora de la llar. Les dones de tota Europa, per terme mitjà, ocupen el 40% de les ocupacions a temps complet i el 32% dels llocs directius. La pressió econòmica, en forma de reducció de salaris per als homes, va fer que un gran nombre de dones sortissin a treballar a temps parcial, i va obligar a homes i dones per igual a augmentar les seves jornades laborals per a poder mantenir el seu nivell de vida. L'aportació de dos sous s'ha convertit en una necessitat econòmica per a un nombre creixent de famílies. A més, cada vegada hi ha més progenitors solters, parelles a les quals ambdós tenen una carrera professional, i homes plenament dedicats a cuidar dels seus fills. Per a aquestes persones, i d'altres interessades a compaginar el treball amb la família, trobar un equilibri entre les dues esferes s'ha convertit en una qüestió primordial de la seva vida. Les empreses adopten estratègies per a superar aquests problemes tot aplicant polítiques i programes dirigits a aportar als treballadors recursos que els ajuden a compaginar la dedicació a la família amb la seva carrera professional. Les típiques pràctiques inclouen horaris flexibles, jornades laborals més breus, un lloc de treball compartit per més d'un treballador, el tele-treball, serveis d'atenció per als fills, i arranjaments especials de permisos de maternitat per poder ajudar als treballadors a satisfer les necessitats familiars i personals. Se sap que aquest tipus de pràctiques eleven el nivell de satisfacció laboral, milloren l'ètica i la motivació en el lloc de treball, redueixen l'absentisme i els índexs d'abandó; augmenten la satisfacció de la compaginació entre treball i família, i disminueixen l'estrès i els conflictes que comporta. No obstant això, diversos estudis també han revelat poca o cap relació entre els beneficis que s'ofereixen als empleats o els que usen i el conflicto família-feina. La disponibilitat formal de pràctiques família-feina per si soles tenien una modesta incidència en els resultats de valor tant en el cas dels individus com per a les organitzacions. Els experts proposen que més aviat són altres factors els quals incideixen més a l'hora de reduir el conflicte o estrès família-feina, com és el cas de rebre suport per part dels companys i dels supervisors; a més que els empleats entenguin que poden utilitzar aquestes polítiques sense témer conseqüències negatives a la seva feina ni a la seva carrera professional. Així que des de la investigació i des de la pràctica s'assenyala la importància d'anar més enllà de la formulació de practiques feina-vida cap a un canvi a la cultura de l'organització. El desenvolupament d'una cultura feina-vida que dóna suport i valora la integració del treball i la vida familiar dels empleats es converteix en una necessitat per a poder reduir la falta de sintonia entre la feina i la família. Les investigacions futures haurien de començar a fixar-se en allò que contribueix a una cultura del suport i allò que restringeix la capacitat d'una organització per a crear una cultura laboralfamiliar per als seus empleats. / Los temas que relacionan la familia con el trabajo están captando cada vez más la atención tanto del sector privado como del público. La Unión Europea promueve asuntos como la bajas motivadas por los hijos, la atención a los menores, el equilibrio entre la vida personal y el trabajo, y flexibilidad horaria. Asimismo promueve cambios en el entorno, la estructura y la organización del lugar de trabajo. En una línea similar, una creciente presión por parte de la población ha despertado el interés de las principales empresas por mejorar el equilibrio entre empleo y vida privada de sus empleados. Hoy en día muchas empresas destacan las preocupaciones por la calidad de vida como un tema de prioridad social.¿Pero dónde se halla el origen de esta mayor concienciación de los gobiernos y las empresas y una mayor voluntad de invertir en la mejora del equilibrio trabajo-vida de los ciudadanos y los empleados? Las causas de esta mayor receptividad son por lo general las consecuencias de cambios sociodemográficos. En las últimas décadas las mujeres han engrosado las filas de los trabajadores a una escala masiva. Motivadas por el movimiento a favor de las mujeres, que consiguió difundir su reclamación por la igualdad de oportunidades tanto en la educación como en el empleo, las mujeres ahora se dedican a todo tipo de actividades fuera del hogar. Las mujeres de toda Europa, por promedio, ocupan el 40% de los empleos a tiempo completo y el 32% de los puestos directivos. La presión económica, en forma de reducción de salarios para los hombres, hizo que un gran número de mujeres salieran a trabajar a tiempo parcial, y obligó a hombres y mujeres por igual a aumentar sus jornadas laborales para poder mantener su nivel de vida. La aportación de dos sueldos se ha convertido en una necesidad económica para un número creciente de familias. Además, cada vez hay más progenitores solteros, parejas en las que ambos tienen una carrera profesional y hombres plenamente dedicados a cuidar de sus hijos. Para estas personas y otras interesadas encompaginar el trabajo con la familia, encontrar un equilibrio entre las dos esferas se ha convertido en una cuestión primordial de su vida. Estrategias adoptadas por las empresas para superar estos problemas aplican políticas y programas dirigidos a aportar a los trabajadores recursos que les ayudan a compaginar la dedicación a la familia con su carrera profesional. Las típicas prácticas incluyen tiempo flexible, jornadas laborales más breves, un puesto de trabajo compartido por más de un trabajador, tele-trabajo, servicios de cuidados para los hijos y arreglos especiales de permisos de maternidad para ayudar a los trabajadores satisfacer necesidades familiares y personales. Se sabe que este tipo de prácticas elevan el nivel de satisfacción laboral, mejoran la ética y la motivación en el lugar de trabajo, reducen el absentismo y los índices de abandono; aumentan la satisfacción de la compaginación entre trabajo y familia, y disminuyen el estrés y los conflictos que conlleva. Sin embargo, varios estudios también han revelado poca o ninguna relación entre los beneficios que se ofrecen a los empleados o los que usan y el conflicto familia-trabajo. La disponibilidad formal de prácticas familia-laborales por sí solas tenían una modesta incidencia en los resultados de valor tanto enel caso de los individuos como para las organizaciones. Los expertos proponen que más bien son otros factores los que inciden más a la hora de reducir el conflicto o estrés familia-laboral, como es el caso de recibir apoyo por parte de compañeros y supervisores, además de la percepción por parte de los empleados de que puedan utilizar estas políticas sin temer consecuencias negativas en su trabajo ni en su carrera profesional. Así que desde la investigación y la práctica se señala la importancia de ir más allá de la formulación de prácticas trabajo-vida hacia un cambio en la cultura de la organización. El desarrollo de una cultura trabajo-familia que apoya y valora la integración del trabajo y la vida familiar de los empleados se convierte en una necesidad para poder reducir la falta de sintonía entre trabajo y familia. Las investigaciones futuras deberían empezar a centrarse en lo que contribuye a una cultura del apoyo y lo que restringe la capacidad de una organización para crear una cultura trabajo-familiar para sus empleados. / Work-family issues are attracting increasing attention at both the public and the private level. The European Union promotes matters such as parental leave, childcare, work-life balance, flexible working hours, and encourages changes in the environment, structure and organisation of work. Along similar lines, growing public pressure has led to interest from leading companies to improve the work-life balance of their employees. Nowadays, many companies highlight life concerns as a priority social issue. But what initiated this increased awareness of governments and companies to invest in improving the work-life balance of their citizens and employees? The origins of this augmented responsiveness are mainly consequences of socio-demographic changes. In the last decades females have entered the labour force on a massive scale. Motivated by the women's movement, which successfully expanded females' claim to equality in educational and employment opportunities, females are now engaged in all kinds of activities outside the home. On average, females across Europe hold 40% of full-time jobs and 32% of management positions. Economic pressure, in the form of wage reductions for males, required a large number of females to enter the workplace on a part-time basis, and forced both males and females to increase their overall working hours in order to maintain their living standards. Dual-earning has become an economic necessity for an increasing number of families. In addition, there are a growing number of single parents, dualcareer couples, and fathers heavily involved in parenting. For these individuals and for others interested in both work and family, balancing the two arenas has become a major life issue. Strategies adopted by companies to overcome these problems enact policies and programs aimed at providing employees with resources to help them manage their work-family lives. Typical practices include flexitime, shorter working hours, jobsharing, tele-working, childcare services and special maternity leave arrangements to help workers meet family and personal needs. Practices have been found to raise employee satisfaction; work ethics and motivation; reduce absenteeism and staff turnover rates; elevate satisfaction with the balance between work and family; and diminish related stress and work-family conflict. However, several studies also found either nonexistent or weak relationships between benefits offered or used by employees and work-family conflict. The formal availability of work-family practices alone had modest relationships with outcomes of value to both individuals and organisations. Scholars rather propose that other factors are more important for reducing work-family conflict or stress, such as having supportive colleagues and supervisors, as well as the perception that employees can use these policies without fearing negative job or career consequences. Therefore researchers and practitioners point out the importance of moving beyond the formulation of work-life practices to a change in organisational culture. The development of a work-family culture which supports and values the integration of employees' work and family lives becomes a necessity for reducing work-family mismatch. Future research should begin focussing on what contributes to a supportive culture and what constrains an organisation's ability to create a workfamily culture for its employees.

Transformations in the economy have led to changes in employment practices that can create a mismatch between parents’ work schedules and family routines. At the same time, approaches to child-rearing have become more time-intensive, with expectations of increased parental involvement in all aspects of children’s lives compared to previous generations. Mothers are subject to a more intensified maternal role and for fathers, the provider role is no longer sufficient. There are strong social pressures for more active participation in children’s lives and to nurture greater emotional connectivity in the parent-child relationship. These transformations in parenting and employment practices have contributed to a situation where parents now report increased levels of time pressure and greater dissatisfaction with the balance between work and the rest of their lives. The purpose of this study was to develop a broader understanding of how mothers and fathers with school-age children allocate their time, how it varies by household composition, season of the year, and work schedule, and how time use is related to subjective well-being. Given the role that leisure may play in creating a more satisfactory work-life balance, special attention was given to the amount of time available for leisure, with whom this time was spent and the relationship to quality of life. The gender relations perspective provided a theoretical framework since role expectations and experiences of parenthood differ for mothers and fathers. By considering individual, interpersonal, institutional and socio-historical levels of influence, patterns of behaviour may be better understood within the Canadian social context. This study is a secondary analysis of the 2005 Canadian General Social Survey, Cycle 19. Using a sub-sample of 2,062 parents of school-age children (ages 5-17 years), patterns of time use and perceptions of quality of life were assessed and compared by gender according to household composition, season of the school year, work schedule and flexible work option. Work schedules were categorized as traditional (daytime, no weekends), non-standard (evening, weekend and rotating shifts) and irregular (unpredictable, with “on call”, casual, or other irregular patterns). Gender inequality in the allocation of time to important life spheres remained substantial even when faced with very complex challenges in coordinating employment arrangements, family routines, and the school year schedule. With the exception of single fathers, men spent more time on employment-related activities than women regardless of work schedule, while women continued to perform greater amounts of domestic and child care activities. Combined workloads of paid and unpaid labour were significantly different only among single mothers and fathers. For married or cohabitating parents, the distribution of paid and unpaid labour was asymmetrical but the combined workload was not significantly different. Fathers continued to be privileged with greater amounts of leisure time. This was especially noticeable for men with non-standard work schedules and fathers of teenage children. Seasonal differences in time use indicated that women’s routines were more linked to the school year than men’s because of their greater child care responsibilities. When irregular or non-standard schedules were in place that could create more optimal conditions for reconsidering time allocation, parents still followed activity patterns that reproduced traditional gender roles. For women, non-standard schedules were the most detrimental to quality of life, whereas for men irregular schedules decreased well-being. Flexible schedules also perpetuated inequality in the distribution of paid work, unpaid work and leisure although quality of life actually improved for women. This improved quality of life may be attributable to more time spent on activities with physical health benefits or increased options for daily schedules, but it also leads to questions about how much control mothers actually have over their time and whether they recognize or care to challenge the inequalities that persist in the distribution of labour and leisure. Quality of life was diminished by conditions that contributed to a deviation from traditional role expectations. Some of these included not having a partner, women’s work schedules that conflicted with other family members, and for men, having an irregular and unpredictable work schedule. Since these conditions are characteristic of a sizable minority of Canadians parents, their experiences should not be dismissed but rather given greater attention. Additionally, future discussions of work-life integration should consider access to leisure since time for leisure was shown to contribute to parents’ quality of life. The gender relations perspective proved to be helpful in interpreting and understanding the dynamics of time use and behaviour. The four levels of interaction were highly interconnected, but changing institutional conditions such as employment schedules did not lead to greater equality. Instead, non-traditional work schedules widened the gender gap, particularly for child care and domestic activities. Dominant parenting practices were shown to be so deeply imbedded that stereotypical patterns remained a prevailing force guiding men’s and women’s daily activities. The GSS data, despite some limitations, provided considerable insight into the effect of parents’ employment and gender on time use and well-being. The findings of this study underscore the relevance of considering multiple levels of influence when assessing parenting practices, gendered behaviour, and quality of life for employed parents.

Transformations in the economy have led to changes in employment practices that can create a mismatch between parents’ work schedules and family routines. At the same time, approaches to child-rearing have become more time-intensive, with expectations of increased parental involvement in all aspects of children’s lives compared to previous generations. Mothers are subject to a more intensified maternal role and for fathers, the provider role is no longer sufficient. There are strong social pressures for more active participation in children’s lives and to nurture greater emotional connectivity in the parent-child relationship. These transformations in parenting and employment practices have contributed to a situation where parents now report increased levels of time pressure and greater dissatisfaction with the balance between work and the rest of their lives. The purpose of this study was to develop a broader understanding of how mothers and fathers with school-age children allocate their time, how it varies by household composition, season of the year, and work schedule, and how time use is related to subjective well-being. Given the role that leisure may play in creating a more satisfactory work-life balance, special attention was given to the amount of time available for leisure, with whom this time was spent and the relationship to quality of life. The gender relations perspective provided a theoretical framework since role expectations and experiences of parenthood differ for mothers and fathers. By considering individual, interpersonal, institutional and socio-historical levels of influence, patterns of behaviour may be better understood within the Canadian social context. This study is a secondary analysis of the 2005 Canadian General Social Survey, Cycle 19. Using a sub-sample of 2,062 parents of school-age children (ages 5-17 years), patterns of time use and perceptions of quality of life were assessed and compared by gender according to household composition, season of the school year, work schedule and flexible work option. Work schedules were categorized as traditional (daytime, no weekends), non-standard (evening, weekend and rotating shifts) and irregular (unpredictable, with “on call”, casual, or other irregular patterns). Gender inequality in the allocation of time to important life spheres remained substantial even when faced with very complex challenges in coordinating employment arrangements, family routines, and the school year schedule. With the exception of single fathers, men spent more time on employment-related activities than women regardless of work schedule, while women continued to perform greater amounts of domestic and child care activities. Combined workloads of paid and unpaid labour were significantly different only among single mothers and fathers. For married or cohabitating parents, the distribution of paid and unpaid labour was asymmetrical but the combined workload was not significantly different. Fathers continued to be privileged with greater amounts of leisure time. This was especially noticeable for men with non-standard work schedules and fathers of teenage children. Seasonal differences in time use indicated that women’s routines were more linked to the school year than men’s because of their greater child care responsibilities. When irregular or non-standard schedules were in place that could create more optimal conditions for reconsidering time allocation, parents still followed activity patterns that reproduced traditional gender roles. For women, non-standard schedules were the most detrimental to quality of life, whereas for men irregular schedules decreased well-being. Flexible schedules also perpetuated inequality in the distribution of paid work, unpaid work and leisure although quality of life actually improved for women. This improved quality of life may be attributable to more time spent on activities with physical health benefits or increased options for daily schedules, but it also leads to questions about how much control mothers actually have over their time and whether they recognize or care to challenge the inequalities that persist in the distribution of labour and leisure. Quality of life was diminished by conditions that contributed to a deviation from traditional role expectations. Some of these included not having a partner, women’s work schedules that conflicted with other family members, and for men, having an irregular and unpredictable work schedule. Since these conditions are characteristic of a sizable minority of Canadians parents, their experiences should not be dismissed but rather given greater attention. Additionally, future discussions of work-life integration should consider access to leisure since time for leisure was shown to contribute to parents’ quality of life. The gender relations perspective proved to be helpful in interpreting and understanding the dynamics of time use and behaviour. The four levels of interaction were highly interconnected, but changing institutional conditions such as employment schedules did not lead to greater equality. Instead, non-traditional work schedules widened the gender gap, particularly for child care and domestic activities. Dominant parenting practices were shown to be so deeply imbedded that stereotypical patterns remained a prevailing force guiding men’s and women’s daily activities. The GSS data, despite some limitations, provided considerable insight into the effect of parents’ employment and gender on time use and well-being. The findings of this study underscore the relevance of considering multiple levels of influence when assessing parenting practices, gendered behaviour, and quality of life for employed parents.

This study was interested in female bank employees’ perceptions of work life balance at a banking institution in the Durban region. The Job Demands-Resources (JD-R) Model was used as a theoretical framework to consider the demands that these women encounter as well as the support systems that they utilise to help facilitate work-life balance (WLB). Importantly, as a theoretical framework, the JD-R was used to bring to light employee experiences of their WLB in relation to their work demands and the resources that are available to them. A qualitative research design was used. Semi-structured interviews on a purposive sample of eight research participants were conducted within the sales and credit division at a large banking institution in the Durban region. Theory-led thematic analysis was used to analyse the interview transcripts. The findings of the study indicated that these women relied heavily upon domestic helpers in terms of household duties, extended family and their spouses in terms of childcare duties and needs. These employees felt that work dominates their lives more due to the core demands of meeting targets within the sales and credit divisions. These employees perceived that the bank as a whole was not supportive of WLB as they claimed to be and wanted to be involved with the HR Department in the formation of work-life balance policies. This research study offers insight into the needs of female bank employees and suggests the way forward for organisations to appropriately prioritise WLB as a quality strategy in an attempt to retain talented women in their sales and credit divisions. / Thesis (M.Soc.Sc.)-University of KwaZulu-Natal, Durban, 2013.