The study investigated the role of records surveys in the management of public records in Zimbabwe. The goal was to determine how far records surveys were going in enhancing sound records management practices, thereby improving public service delivery, accountability and good governance. Through interviews, questionnaires and document review it was revealed that records surveys were struggling to attain their intended goal of nurturing sound records management practices in public registries. The lack of ideal mission statements, registry manuals, written disaster management plans, vital records protection programmes, adequate records management training, records retention and disposal schedules, top management support, financial constraints and unclear archival legislation were cited as some of the challenges affecting records and information management surveys from nurturing acceptable records management practices. A closer working relationship between the National Archives and public records management units was recommended. / Information Science / M. Inf. (Archival Science)

Information and communication technologies (ICTs) have been embraced by a number of public institutions in Masvingo province of Zimbabwe as part of the government’s drive towards e-governance and improved service delivery. This has resulted in the generation of large volumes of digital records that are invaluable for strengthening accountability, transparency, decision making and service delivery. Preservation of these digital records has been cited as a daunting task for most institutions especially in sub-Saharan Africa. The dynamic nature of information technologies, obsolescence issues, as well as media degradation require digital preservation strategies in place to ensure that digital records remain accessible and usable over time. However, the National Archives of Zimbabwe (NAZ) mandated to preserve all types of records is at the moment unable to ingest digital records from public departments for preservation due to lack of adequate digital storage facilities and skilled manpower. The records creating agencies in Masvingo have been left on their own to deal with the digital preservation conundrum yet they are also faced with similar challenges. This qualitative study utilised the Open Archival Information System (OAIS) reference model as the conceptual framework to explore the strategies for preservation of digital records in Masvingo province in Zimbabwe. Data was gathered through interviews with officials from 13 out of 15 public departments that preserved digital records in Masvingo province, augmented by observation and document analysis. Research data was manually processed and thematically analysed in line with the objectives of the study. The study established that the strategies for preservation of digital records in Masvingo province were failing to guarantee their long-term preservation and security due to lack of supportive legislation, standards, policy guidelines, budgets, adequate and conducive infrastructure and skills. This has resulted in swathes of digital memory being lost. The study recommended the adoption of trusted digital repositories (TDRs) that are compliant to the OAIS standard, close co-operation between records creating agencies, NAZ, information technology (IT) experts and the academia in tackling digital preservation challenges, and the development of preservation policies and guidelines, as well as continuous training and provision of budgets to cater for preservation of digital records. In the absence of infrastructure, the NAZ should consider cloud computing for preservation of digital records as an interim solution while observing legal obligations. / Information Science / M. Inf. (Archival Science)

The study investigated the role of records surveys in the management of public records in Zimbabwe. The goal was to determine how far records surveys were going in enhancing sound records management practices, thereby improving public service delivery, accountability and good governance. Through interviews, questionnaires and document review it was revealed that records surveys were struggling to attain their intended goal of nurturing sound records management practices in public registries. The lack of ideal mission statements, registry manuals, written disaster management plans, vital records protection programmes, adequate records management training, records retention and disposal schedules, top management support, financial constraints and unclear archival legislation were cited as some of the challenges affecting records and information management surveys from nurturing acceptable records management practices. A closer working relationship between the National Archives and public records management units was recommended. / Information Science / M. Inf. (Archival Science)