Researchers have suggested that the college student population in the United States is evolving and the number of nontraditional students is rising. New student retention and academic success were ongoing concerns at a college in the southern United States and the association of those outcomes with instructional delivery model and student type was not known. In an effort to improve new student outcomes, this study examined differences in first-quarter student retention and academic success, as measured by GPA, for courses taught strictly online or on campus, and for traditional versus nontraditional students. Guided by Bean and Metzner's conceptual model of nontraditional student attrition, this quasi-experimental study used data from 1,304 first-quarter students divided into 4 equal groups (n = 326). Groups were compared for GPA using 2x2 factorial ANOVA and for retention using chi-square tests of association. Findings showed no significant differences in retention or in the interaction between instructional delivery model and student type for GPA. A significant difference in GPA between traditional and nontraditional students, with the latter earning higher grades, was found. In addition, a bimodal grade distribution was identified in all 4 sample groups indicating the highest frequencies of students earning As and Fs, suggesting that new students either do very well or very poorly academically. Based on these findings, a white paper and presentation for campus officials was developed. The implementation of rubrics in all campus-based courses along with continuous evaluation of student performance was recommended. Positive social change may result from the use of rubrics with the new student population by increasing consistency of grading and improving understanding of expectations which may lead to better student outcomes over time.

The following study was undertaken because there was a need to establish whether training information at a local guarantor was relevant to employees and clients. Utilizing transformative learning theory, the purpose of this case study was to explore what the guarantor's employees and management require for new account advisors by conducting open-ended interviews with the guarantor's employees. The guarantor's director secured collections contracts and a long-term enrollment advising contract with a new online university. For the guarantor to have trained account advisors, managers must know what kind of training is necessary. Secondly, the university enrollment is growing, and that could necessitate more advisors to address the increase in student population. During the data collection phase, 9 guarantor employees participated in interviews. The guarantor's managers and employees were asked what training the guarantor requires of new account advisors, what training new hires need, and what training methods should be employed. Thematic coding, content analysis, and triangulation were used to analyze the data. Themes from the results included participatory training, experience required, and customer service. Based on the data analysis, a position paper was created to recommend role-playing, shadowing, and other training methods. The recommendations were made to ensure training and learning are ongoing, relevant to the assigned tasks, and that the guarantor's managers ask clients to play an active role in account advisor training. Social change can be achieved with a more engaged management, a staff armed with relevant knowledge and support, improved skillsets, and a guarantor that can better respond to client needs.

Low retention rates for first-year students plague many higher education institutions, and are even lower among online institutions of higher education. At Athena Colleges (a pseudonym), the attrition rate can be as high as 50% in students' first academic year. To address this concern, Athena Colleges has implemented an online bridge program that addresses students' academic needs and persistence. The purpose of the study was to evaluate the effectiveness of the bridge program in reducing the first-time student attrition rate and academic performance in their first term. Most of Athena Colleges students are nontraditional students and due to this, the theoretical framework that guided this study was Malcolm Knowles's theory of andragogy. The design of the study was a formative program evaluation using a quasi-experimental design to analyze the data, which measured the primary goal of the bridge program, the reduction of attrition of first-time students. The data used for this study was archival data provided by the institution. The data provided included academic program start date, enrollment status, secondary education credential earned, secondary credential award date, first-term GPA, bridge program status, and date of termination (if applicable) and consisted of 4,916 total records. The data were analyzed using descriptive statistics and an ANOVA by comparing the academic performance of students who participated in the bridge program to those who did not, using a 300 student sample size for each group. The results showed there was no statistical difference between the two groups for retention, but there was a statistical difference on first term GPA. The social change implication of this study indicates that faculty and administrators must ensure that remedial academic services are in place for students who enter online programs with knowledge and skill deficits.

Organizational leaders know that training improves worker performance, but training is often initiated without considering employees' work task requirements. This instrumental case study was conducted to understand the perceptions of employees who completed a skills training program and those of supervisors. The conceptual framework was andragogy, emphasizing self-efficacy and self-direction, motivation, and goal setting for adult learners. The guiding questions addressed the perceptions of employees about their self-directed participation in the skills training program and its relationship to work tasks and supervisors' perceptions of employees' participation in that program. Semi-structured interviews with 8 individual employees and a focus group with 5 supervisors were conducted to discover those perceptions. All study participants found the training program to be generally beneficial, but some findings were unexpected. Employees expressed disappointment that anticipated promotion opportunities did not result from completing the program. Supervisors stressed that the high organizational operations tempo prevented employees from performing what they learned in the program. The findings led to the proposal of an instructor development program for the study site with the intent of improving instructor abilities to create more effective training. Through the program, instructors would increase knowledge and skills in instructional and design skills. Through a performance-based mindset that focuses on whether the training participant has improved in trained work tasks, instructors would be enabled to better prepare employees to succeed in work tasks and career goals and provide leaders with the information and products that they require.

Transitioning from a clinical practitioner to an educator in the health sciences is a difficult task for many professionals. Although, clinically, these individuals have achieved a level of expertise, they are not necessarily trained to teach in a classroom setting and may find it difficult to transition into their role as novice. The purpose of this qualitative case study was to examine faculty members' preparedness during their transition to academia and their perceptions of the need for more support during the first 5 years of teaching. Vygotsky's and Dewey's theories of social constructivism and Knowles's assumptions of adult learning provided the framework for this research. The main research question focused on exploring perceptions about instructional preparedness and support for university educators, at a university in Detroit, Michigan, in health science fields. The data sources were interviews and observations from 9 health science faculty members. Interviews were coded based on perceptive categories such as experiences, knowledge, and opinions, whereas observations were coded using recurrent patterns of identified standards of university teaching based on teaching preparedness. Results showed 5 areas where the participants felt they needed more support: peer mentoring, administration support, institutional support, interaction with students, and instructional methodology technology training. Findings may provide insight to university administrators on strategies to provide more effective professional development to health science educators. Potential implications for positive social change include increased job satisfaction and retention for professionals who become health science educators.

With the wide adoption of mobile technologies, new opportunities exist with regard to how these technologies can be used to support teaching and learning. However, there is limited empirical evidence on the use of mobile learning (m-learning) frameworks that support adult students in online and blended learning environments and consider ways to support administrators, faculty, and students in the adoption of mobile technologies for teaching and learning. The goal was to develop and validate an m-learning framework capturing the administrative, communication, and instructional elements that must be considered when integrating m-learning technologies to support adult community college students. Using design and development research methods, an m-learning framework was constructed and validated. Based on the literature review and the results of the data analysis, the framework was developed and included three sections: major categories; needs within categories; and attributes of the needs. Each section is composed of at least one of those major categories: section 1 composed of Access and Security; section 2 composed of Applications and Instructional Materials; and section 3 composed of Control and Monitoring Systems. Combined, all three sections account for five major categories. The final m-learning framework was design to include specific guidelines to help administrators and faculty make decisions about the adoption of m-learning technologies to support teaching and learning in online and blended learning environments.

A new hospital in United Arab Emirates (UAE) plans to adopt health information technology (HIT) and become fully digitalized once operational. The hospital has identified a need to assess basic computer literacy of new employees prior to offering them training on various HIT applications. Lack of research in identifying an accurate assessment method for basic computer literacy among health care professionals led to this explanatory correlational research study, which compared self-assessment scores and a simulated actual computer skills test to find an appropriate tool for assessing computer literacy. The theoretical framework of the study was based on constructivist learning theory and self-efficacy theory. Two sets of data from 182 hospital employees were collected and analyzed. A t test revealed that scores of self-assessment were significantly higher than they were on the actual test, which indicated that hospital employees tend to score higher on self-assessment when compared to actual skills test. A Pearson product moment correlation revealed a statistically weak correlation between the scores, which implied that self-assessment scores were not a reliable indicator of how an individual would perform on the actual test. An actual skill test was found to be the more reliable tool to assess basic computer skills when compared to self-assessment test. The findings of the study also identified areas where employees at the local hospital lacked basic computer skills, which led to the development of the project to fill these gaps by providing training on basic computer skills prior to them getting trained on various HIT applications. The findings of the study will be useful for hospitals in UAE who are in the process of adopting HIT and for health information educators to design appropriate training curricula based on assessment of basic computer literacy.

Educators have a moral imperative and job-embedded expectation to effectively teach all students, which requires a commitment to continued personal growth. The purpose of this instrumental project study was to explore the lived experiences of first-year teachers and their mentors who teach in a culturally-diverse school district. The conceptual framework was based on supporting adult learning methods through the theories of critical thinking, constructivist perspective, the theory of mentoring, and culturally-instructional teaching. The guiding research questions addressed the perceptions of 5 first-year teachers and 5 mentors regarding individual and shared learning as a result of mentor-mentee relationship. A constant comparison method provided a process for analyzing the semi-structured interviews, observations, and field notes to determine a unit of data. Triangulation of the units of data then informed possible categories that were noted in words and statements. This process continued until saturation of categories was reached. Spreadsheets provided a structure to organize the data along the way and chart tables and taxonomic representation were used to display results. The mentees' results encompassed 19 themes such as feeling valued, safe, supported, trusted, and believed. The recommendations include the development of long-term solutions for supporting beginning teachers during the first 3 years of their profession with mentoring as an essential component. These findings illustrate that formal and informal beginning teacher professional learning is critical to produce high quality instruction, and to ensure that students graduate with globally competitive skills.

Abstract Many young adult Haitian immigrant students (YAHIS) move to the United States hoping to achieve better lives. This growing population faces many challenges when acculturating to a new country and educational system. Some obstacles include inadequate family and social support, language barriers, limited education, distinct cultural values, a lack of academic materials, a shortage of Haitian teachers, and inadequate educational programs. These psychosocial factors often prevent Haitian immigrants from succeeding in U.S. schools. This study explored YAHIS' experiences of acculturation and education as they relate to these psychosocial factors. Qualitative phenomenological techniques, guided by Adlerian theory, revealed the assumptions, meanings, and feelings of the study participants via in-depth, semi-structured interviews with 10 YAHIS. Key findings included the identification of common themes regarding critical factors for academic success: (a) family support; (b) role of culture; (c) educational opportunities; (d) challenges of acculturation; (e) questioning of self-identify; and (f) personal attitude. These findings may inform schools, universities, and professionals who seek to assist YAHIS acculturate and succeed in the U.S. educational system. The study findings may facilitate positive social change by enabling scholars, school psychologists, educators, and family members to help YAHIS integrate into U.S. society, succeed in education, and contribute to their communities. Specifically, results suggest that administrators must provide increased transparency regarding access to education in the United States and additional information about the registration process to ensure YAHIS acculturate and have all necessary support to succeed in higher education.

At a dental hygiene program within a community college in New York State, clinical instructors are hired based on their expertise as practitioners. Most clinical instructors lack a background in adult learning theory and practice, which is an issue because their students are adult learners whose average age is 26. The instructors' lack of knowledge in this area challenges their effectiveness. The purpose of this qualitative case study was to explore dental hygiene instructors' views about what kind of professional development offerings related to adult learning might help improve their teaching effectiveness. The conceptual framework for this project study was Lave and Wenger's situated learning theory. Semi-structured interviews were conducted with 8 part-time clinical instructors from the same academic department. Data were analyzed using thematic analysis. Five themes emerged from data analysis: participants' commitment to teaching, experience with students' attitudes, desire for communication, satisfaction with students' successes, and need for professional development. These findings led to the design of a professional development program that includes content on behaviorism, humanism, social cognitive theory, cognitivism, constructivism, and experiential learning theory. The goals of the program include providing clinical instructors with a background in adult learning theory and identifying ways to implement adult learning theory into clinical instruction. In potentially improving the teaching effectiveness of clinical instructors, this study may result in the better preparation of dental hygiene students and, ultimately, lead to improved patient care.