The purpose of this master thesis is to identify factors influencing consumer’s intention to use Internet when buying food online. The focal aspects of the study will be service and product quality in order to assess their influence on the consumer’s intention to buy food online.

Besitęsianti rinkų globalizacija ir auganti konkurencija globaliu mastu verčia tarptautines įmones keisti savo strategijas – rinktis globalius prekių ženklus. Skirtingose šalyse vartotojai gali skirtingai suvokti globalius prekių ženklus. O nuo to, kaip prekės ženklą vartotojas suvokia, priklauso jo sprendimas – pirkti ar nepirkti. Taigi svarbu išsiaiškinti, kokia yra prekės ženklo globalumo suvokimo įtaka vartotojų sprendimui pirkti globalų prekės ženklą. Darbo tikslas – išanalizavus prekės ženklo globalumo suvokimo įtakos vartotojų sprendimui pirkti teorinius aspektus, pasiūlyti ir empiriškai patikrinti prekės ženklo globalumo suvokimo ir vartotojų elgsenos sąsajų modelį. Darbo uždaviniai: aptarti rinkų globalizaciją ir jos poveikį globaliems prekių ženklams; apibūdinus suvokimo sąvoką vartotojų elgsenoje, pristatyti prekės ženklo globalumo suvokimo ir globalaus prekės ženklo suvokimo konceptus bei pateikti prekės ženklo globalumo suvokimą formuojančius veiksnius; atskleisti prekės ženklo globalumo suvokimo ir vartotojų sprendimo pirkti sąsajas; parengti teorinį prekės ženklo globalumo suvokimo ir vartotojų sprendimo pirkti sąsajų modelį; atlikti prekės ženklo globalumo suvokimo įtakos vartotojų sprendimui pirkti tyrimą ir empiriškai patikrinti teorinį modelį. Tyrimo metodai: mokslinės literatūros analizė, fokusuota (focus) grupė ir anketinė apklausa. Empirinis tyrimas parodė, kad prekės ženklo globalumo suvokimo įtaka vartotojų sprendimui pirkti netiesiogiai pasireiškia... [toliau žr. visą tekstą] / The continuing globalization of markets and growth of competition on a global scale has driven many multinational firms to alter their strategies and choose strategies of global brands. Consumers can differently perceive global brands in different countries. The perceived brand globalness influence consumer buying decision (buy or not to buy). It is important to understand what influence perceived brand globalness has on consumers buying decision. The aim of this work is to analyse theoretical aspects of perceived brand globalness influence on consumer buying decision; introduce and empirically test model of links of perceived brand globalness and consumer buying decision. The main tasks of this work is to review literature about the globalization and global brands, concepts of perceived brand globalness and perceived global brands, links between perceived brand globalness and consumer buying decision, and investigate the influence of perceived brand globalness on Kaunas high schools student’s to buy global brands. Methodology: literature review, focus group and questionnaire. The findings showed significant influence of perceived global brand quality, modernity and price on consumer buying decision. Also there is significant influence of two moderators (product category and consumer characteristics) on consumer buying decision.

The customer journey is a re-submerged subject which has become increasingly relevant. The focus derives from the increased focus on customer experience as touch points are increasing as well as becoming more accessible. This is creating problems for companies to allocate their resources in marketing. Previous literature on customer journeys are also limited, mostly originating from research on customer experience. This motivates research within the field with the purpose of exploring the customer journey and connected phenomena.    The basis of this thesis was the customer journey which derives from customer experience. Further, the theoretical framework presents theories about customer experience, consumer buying decisions, customer journey and its touch points. The theoretical framework also presents two conceptual models concerning customer journey and customer experience. Focus was here on exploring the formulation of the customer journey, its steps and components. But also, on investigating how customer experiences affects customer journeys. This thesis had a qualitative research strategy and empirical material was collected through interviews. The empirical findings and the analysis resulted in several conclusions as this was an exploratory study. Reason for use of route, use of different touch points, customer experience impact and were found. Furthermore, the customer journey itself was identified as a reason for conducting a purchase. The result of this thesis might help companies allocate their resources more efficiently between touch points. As well as understanding how to create positive customer experience and the importance of it.