Thesis (M.S.)--Ohio State University, 2005. / Includes bibliographical references (leaves [79-81]).

Thesis (MComm)--Stellenbosch University, 2008. / ENGLISH ABSTRACT: The aim of this study was to explore the relationships between burnout, emotional labour (EL) and emotional intelligence (EI) in the call centre industry and to determine whether EI played a moderating role in the relationship between EL and burnout. A nonexperimental research design (i.e. exploratory survey study) was used to explore the relationships between the three constructs. The constructs were defined as follows: burnout, as a syndrome consisting of three negative response patterns which include: emotional exhaustion, depersonalisation and diminished personal accomplishment (Maslach, Jackson & Leiter, 1996); EI, as the capacity to effectively perceive, express, understand and manage emotions in a professional and effective manner at work (Palmer & Stough, 2001); and EL, as the process where employees regulate their emotional display in an attempt to meet organisationally-based expectations specific to their roles (Brotheridge & Lee, 2003). A convenience sample of 250 employees was drawn from two inbound customer care call centres of a leading South African telecommunications company that was approached to participate in the research. The Maslach Burnout Inventory – General Survey (Maslach et al., 1996), the Emotional Labour Scale (Brotheridge & Lee, 2003) and the Swinburne University Emotional Intelligence Test (Palmer & Stough, 2001) were administered. Two hundred and ten (210) respondents completed and returned the questionnaires. The results showed that surface acting (a dimension of EL) was positively related to and predicted emotional exhaustion (i.e. increased burnout). Conversely, deep acting (a dimension of EL) was related to an increase in personal accomplishment scores (i.e. decreased burnout). As hypothesised, EI was found to relate negatively to surface acting and positively to deep acting and emerged as a strong predictor of deep acting, explaining 20% of the variance in deep acing scores. These results revealed that those individuals higher in EI were more likely to engage more often in deep acting techniques, which could likely influence their levels of burnout. Furthermore, EI was related to an increase in personal accomplishment (i.e. decreased burnout) and emotional management (a dimension of EI) emerged as the strongest predictor of increased personal accomplishment. Whilst EI did not emerge as a moderator in the relationship between EL and burnout, support was found for the value of developing EI interventions that foster deep acting techniques in the call centre environment. Tenure (length of service) was found to be positively related to emotional exhaustion and negatively related to deep acting, indicating that the implementation of EI interventions in call centres should not be restricted to the induction phase of an employee’s career but continue throughout their working lives. The limitations of the study and recommendations for future research were discussed. / AFRIKAANSE OPSOMMING: Die doel van hierdie studie was om die verwantskap tussen uitbranding, emosionele arbeid (EA) en emosionele intelligensie (EI) in die inbelsentrum bedryf te ondersoek en om te bepaal of EI ‘n modererende effek op die EA en uitbranding verwantskap het. Daar is gebruik gemaak van ‘n nie-eksperimentele navorsingsontwerp (nl. ‘n verkennende opnamestudie) ten einde die verband tussen die drie konstrukte en hul sub-dimensies te ondersoek. Die konstrukte is soos volg gedefinieer: uitbranding, as ‘n sindroom bestaande uit drie negatiewe respons komponente: emosionele uitputting, depersonalisasie en verminderde gevoel van persoonlike bekwaamheid (Maslach, Jackson & Leiter, 1996); EI, as die individu se kapasiteit om emosies binne die werksomgewing effektief waar te neem, uit te druk, te verstaan en op ‘n professionele en effektiewe wyse te bestuur (Palmer & Stough, 2001); en EA, as die proses waardeur werknemers hulle eksterne, sigbare emosies reguleer in ‘n poging om aan die verwagte vertoon reëls van hul organisasie (spesifiek tot hulle werksrol) te voldoen (Brotheridge & Lee, 2003). ‘n Gerieflikheidsteekproef van 250 werknemers verbonde aan twee inbelkliëntedienssentrums van ‘n toonaangewende Suid Afrikaanse telekommunikasie maatskappy was genader om aan die navorsing deel te neem. Die respondente het drie vraelyste voltooi: die Maslach Uitbrandingsvraelys – Algemene Opname (Maslach Burnout Inventory – General Survey) (Maslach et al., 1996); die Emosionele Arbeid Skaal (Emotional Labour Scale) (Brotheridge & Lee, 2003); en die Swinburne Universiteit Emosionele Intelligensie Toets (Swinburne University Emotional Intelligence Test) (Palmer & Stough, 2001). Twee honderd en tien (210) respondente het die vraelyste voltooi en terugbesorg aan die navorser. Die bevindinge toon dat oppervlakkige toneelspel (“surface acting”) (‘n dimensie van EA) ‘n positiewe verwantskap het met emosionele uitputting, asook om dit te voorspel (nl. vermeerderde uitbranding). Omgekeerd, was diep toneelspel (“deep acting”) (‘n dimensie van EA) verwant aan ‘n vermeerdering in persoonlike bekwaamheid (nl. verminderde uitbranding). EI het ‘n negatiewe verwantskap met oppervlakkige toneelspel maar ‘n positiewe verwantskap met diep toneelspel getoon, en het 20% van die variansie in diep toneelspel voorspel. Die resultate wys daarop dat mense met hoër EI meer waarskynlik diep toneelspel tegnieke sal gebruik, wat uitbranding vlakke sal beinvloed. Verder was EI verwant aan ‘n vermeerdering in persoonlike bekwaamheid (nl. verminderde uitbranding). Emosionele bestuur (‘n dimensie van EI) het die grootste variansie in persoonlike bekwaamheid voorspel. Die resultate toon dat EI nie ‘n moderator in die verwantskap tusseen EA en uitbranding is nie. Ondanks hierdie bevinding, was daar genoeg bewyse gevind vir die waarde van die ontwikkeling van EI intervensies (wat diep toneelspel tegnieke bevorder) in die inbelsentrum bedryf. Dienstyd was positief verwant aan emosionele uitputting en negatief verwant aan diep toneelspel. Die resultate bewys dat EI intervensies in inbelsentrums nie net in die begin van ‘n werknemer se loopbaan geïmplementeer moet word nie, maar deur die hele loopbaan moet voortduur. Die beperkinge van die studie en voorstelle vir toekomstige navorsing is bespreek.

Thesis (MA (Industrial Psychology))--University of Stellenbosch, 2007. / The aim of this study was to explore the relationship between burnout, occupational stress and emotional intelligence (EI) in the nursing industry and to determine whether emotional intelligence is a moderator in the occupational stress and burnout relationship. The existence of these relationships was explored through a non-experimental controlled inquiry. The constructs were defined as follows: burnout, as a syndrome consisting of three components: Emotional Exhaustion, Depersonalisation and a Reduced sense of Personal Accomplishment (Maslach & Jackson, 1986); EI, as the capacity to effectively perceive, express, understand and manage emotions in a professional and effective manner at work (Palmer & Stough, 2001); and Occupational Stress, as an interaction of variables, which involve the relationship between a person and the environment, which is appraised by the individual as taxing or exceeding coping resources and threatening well-being (Schlebusch, 1998). A sample of 220 individuals was randomly selected from a specialist employment agency (in the medical industry) and consisted of two groups, overtime and contract staff, which included those that are contracted to a private hospital group through the employment agency or alternatively, individuals who are permanently employed by the hospital group, but work additional overtime through the agency (contract workers and overtime workers). Three levels were included (1) Registered Nurses, (2) Enrolled Nurses and (3) Auxiliary Nurses. The Maslach Burnout Inventory – Human Services Survey, the Sources of Work Stress Inventory and Swinburne University Emotional Intelligence Test were administered. A hundred and twenty two (122) respondents completed and returned the questionnaires...

Orientador: Ilda de Godoy / Coorientador: Maria José Trevisani Nitsche / Banca: Maria Andréia Garcia de Ávila / Banca: Deborah Maciel Cavalcanti Rosa / Resumo: Introdução: A Síndrome de burnout (SB) é a principal consequência do estresse profissional caracterizada pela exaustão emocional, redução da realização pessoal e despersonalização. Atinge com maior incidência os profissionais da saúde. Objetivos: Verificar a presença da Síndrome de burnout entre profissionais da área de Enfermagem nas Unidades de Terapia Intensiva de um Hospital Universitário e a existência de associação com o consumo de álcool e tabaco. Metodologia: Participaram 160 profissionais de Enfermagem de 04 Unidades de Terapia Intensiva de um Hospital Universitário, no período de Março de 2013 a Fevereiro de 2014. Utilizou-se um questionário estruturado, acrescido da história tabágica, Maslach Burnout Inventory, Alcohol Use Disorders Identification Test (AUDIT), Questionário de Dependência de Fagerström (QDF) e a mensuração do monóxido de carbono. Para as associações entre as variáveis categorizadas utilizou-se o teste qui-quadrado ou exato de Fisher. Resultados: A SB foi diagnosticada em 34 profissionais (04 Auxiliares, 22 Técnicos e 08 Enfermeiros) sendo a maioria do sexo feminino, casados e adultos jovens. 18 profissionais se declararam fumantes (01 auxiliar de Enfermagem, 12 Técnicos de Enfermagem e 05 Enfermeiros). 6,4% dos Auxiliares de Enfermagem, 50% Técnico de Enfermagem e 71,4% Enfermeiros bebiam moderado; 5,4% Auxiliar de Enfermagem e 14,3% Enfermeiros apresentaram padrão de beber de risco e somente 01 Técnico de Enfermagem possuía possível dependência de álcool. A SB se associou positivamente com tabagismo na UTI Adulto (p=0,0406). Considerações finais: A prevalência da SB, a ocorrência das dimensões da síndrome isoladamente, o consumo de álcool e tabaco mostrado pelos resultados deste trabalho sugerem que os serviços de Terapia Intensiva do Hospital das Clínicas de Botucatu necessitam de intervenções dos gestores dos serviços com a finalidade de cuidar da saúde dos... / Abstract: Introduction: Introduction: The burnout syndrome (BS) is the main result of professional stress characterized by emotional exhaustion, reduced personal accomplishment and depersonalization. It reaches with higher incidence healthcare professionals. Objectives: To determine the presence of burnout syndrome among professionals in the field of Nursing in the Intensive Care Unit in a university hospital and a possible association with consumption of alcohol and tobacco. Methodology: Participants were 160 nursing professionals from 04 intensive care unit of a university hospital in the period from March 2013 to February 2014. We used a structured questionnaire, plus the smoking history, Maslach Burnout Inventory, Alcohol Use Disorders Identification Test (AUDIT), Fagerström Dependence Questionnaire (QDF) and the measurement of carbon monoxide. For associations between categorical variables, we used Fisher's chi-square or Fisher exact test. Results: The SB was diagnosed in 34 workers (04 Auxiliary, 22 technicians and 08 nurses) most of them female, married and young adults. 18 professionals reported being smokers (01 Auxiliary Nursing, 12 nursing technicians and 05 nurses). 6.4% of Nursing Assistants, 50% Practical Nurses and Nurses 71.4% drank moderate; 5.4% Nursing Assistant and 14.3% Nurses scored default risk drinking and only 01 Practical Nurses had possible alcohol dependence. The SB was positively associated with smoking in adult ICU (p = 0.0406). Final considerations: The prevalence of SB, the occurrence of the dimensions of isolation syndrome, alcohol consumption and tobacco shown by the results of this study suggest that therapy services Botucatu Clinical Hospital intensive need interventions of managers of services for the purpose of caring for the health of their caregivers / Mestre

Submitted by NATÁLIA GROSSI VISONÁ null (natty_visona@hotmail.com) on 2018-04-04T01:15:21Z No. of bitstreams: 1 Dissetação Natália Grossi Visona Baruffi - repositorio.pdf: 882820 bytes, checksum: f8d4a34d565ca478f7d76d96ea3b1826 (MD5) / Approved for entry into archive by ROSANGELA APARECIDA LOBO null (rosangelalobo@btu.unesp.br) on 2018-04-06T12:01:58Z (GMT) No. of bitstreams: 1 baruffi_ngv_me_bot.pdf: 882820 bytes, checksum: f8d4a34d565ca478f7d76d96ea3b1826 (MD5) / Made available in DSpace on 2018-04-06T12:01:59Z (GMT). No. of bitstreams: 1 baruffi_ngv_me_bot.pdf: 882820 bytes, checksum: f8d4a34d565ca478f7d76d96ea3b1826 (MD5) Previous issue date: 2018-02-19 / Estudo retrospectivo e documental cujo objetivo foi analisar a efetividade do protocolo bundles como ferramenta para prevenção de Infecções Relacionadas à Assistência a Saúde (IRAS) de indivíduos internados em Unidade de Terapia Intensiva de Queimaduras (UTIQ) de um hospital terciário do interior paulista. Inicialmente, efetuou-se o levantamento de dados dos prontuários de todos os indivíduos que apresentaram IRAS internados na UTIQ de janeiro de 2008 a dezembro de 2016 e coletadas informações referentes aos que apresentaram infecções abordadas no protocolo bundles, compreendidos como as pneumonias associadas à ventilação mecânica (PAV), Infecção de corrente sanguínea (ICS) por uso de cateter venoso central e infecção do trato urinário (ITU) por uso de sonda vesical de demora, dividida em dois momentos: M1 (2008 a 2010) e M2 (2011 a 2016) pré e pós implantação do protocolo respectivamente. Dos 612 indivíduos admitidos na UTIQ nos dois momentos, 58,4% são do sexo masculino, a média de idade da população do estudo foi de 44,1 ± 15,3 anos. Em relação à área queimada, a média calculada em porcentagem foi de 33 +/- 18,5%, e o grau de queimadura predominante foram os de 2º e 3º graus (61,1%), tendo o fogo como agente causal com maior ocorrência (76,5%). O microrganismo com maior percentual de notificações 91 (36,7%) foi o Acinetobacter baumanii, também relacionados com os casos de PAV e ICS, enquanto que a Candida albicans (8,5%) aparece como o microrganismo mais frequente nos casos de ITU, 267 indivíduos (43,6%) apresentaram IRAS, sendo 49 (55,8%) resultantes de infecções por dispositivos invasivos de longa permanência, 179 (29,2%) evoluíram a óbito, sendo 74 dos óbitos (41,3%) relacionados/causados por infecções. Comparando os dois momentos, não foi observada associação significativa entre os indivíduos que apresentaram infecção hospitalar, o número total de infecções por dispositivos invasivos e os óbitos relacionados/causados por infecções. A incidência de IRAS, não diminuiu após o uso do protocolo, entretanto ao analisar separadamente os tipos de infecção, evidenciou-se que o uso dos bundles mostrou-se efetivo para prevenção de PAV e ICS em queimados. / A retrospective and documentary study aimed at analyzing the effectiveness of the Bundles protocol as a tool for the prevention of Health Care Related Infections (IRAS) of individuals hospitalized in an Intensive Care Unit of Burns (UTIQ) of a tertiary hospital in the countryside of São Paulo State. Initially, data were collected from the medical records of all individuals who presented IRAS hospitalized at the ICUQ from January 2008 to December 2016 and it has been collected the information referring to those who presented Bundle-related infections, known as pneumonias associated with mechanical ventilation (PAV), bloodstream infection (ICS) by the use of the central venous catheter and urinary tract infection (UTI) by use of the bladder catheter, divided into two moments: M1 (2008 to 2010) and M2 (2011 to 2016), before and after the implantation of the protocol, respectively. From the 612 individuals admitted in the ICUQ at both moments, 58.4% were males, the mean age of the study population was 44.1 ± 15.3 years old. In relation to the burned area, the mean calculated in percentage was 33 +/- 18.5% and the predominant degree of burn was those of 2º and 3º degrees (61.1%), with fire being the causal agent with the highest occurrence (76.5%). The microorganism with the highest percentage of reports 91 (36,7%) was Acinetobacter baumanii, it also related to cases of PAV and ICS, while Candida albicans (8.5%) appears as the most frequent microorganism in cases of UTI. 267 individuals (43.6%) presented IRAS, of which 49 (55.8%) resulted from invasive device infections. Regarding deaths during the same period, 179 individuals (29.2%) of the total hospitalizations died, of which 74 death (41.3%), was related/caused by infections. Comparing the two moments, no significant association was observed among the individuals who presented hospital infection, the total number of infections by invasive devices and deaths related/caused by infections, that is, the incidence of IRAS, did not decrease after the use of the protocol, but when analyzing the types of infection separately, it was evidenced that the use of Bundles was effective for the prevention of PAV and ICS in burns.

Orientador: Silvia Maria Caldeira / Resumo: Estudo retrospectivo e documental cujo objetivo foi analisar a efetividade do protocolo bundles como ferramenta para prevenção de Infecções Relacionadas à Assistência a Saúde (IRAS) de indivíduos internados em Unidade de Terapia Intensiva de Queimaduras (UTIQ) de um hospital terciário do interior paulista. Inicialmente, efetuou-se o levantamento de dados dos prontuários de todos os indivíduos que apresentaram IRAS internados na UTIQ de janeiro de 2008 a dezembro de 2016 e coletadas informações referentes aos que apresentaram infecções abordadas no protocolo bundles, compreendidos como as pneumonias associadas à ventilação mecânica (PAV), Infecção de corrente sanguínea (ICS) por uso de cateter venoso central e infecção do trato urinário (ITU) por uso de sonda vesical de demora, dividida em dois momentos: M1 (2008 a 2010) e M2 (2011 a 2016) pré e pós implantação do protocolo respectivamente. Dos 612 indivíduos admitidos na UTIQ nos dois momentos, 58,4% são do sexo masculino, a média de idade da população do estudo foi de 44,1 ± 15,3 anos. Em relação à área queimada, a média calculada em porcentagem foi de 33 +/- 18,5%, e o grau de queimadura predominante foram os de 2º e 3º graus (61,1%), tendo o fogo como agente causal com maior ocorrência (76,5%). O microrganismo com maior percentual de notificações 91 (36,7%) foi o Acinetobacter baumanii, também relacionados com os casos de PAV e ICS, enquanto que a Candida albicans (8,5%) aparece como o microrganismo mais frequente nos caso... (Resumo completo, clicar acesso eletrônico abaixo) / Abstract: A retrospective and documentary study aimed at analyzing the effectiveness of the Bundles protocol as a tool for the prevention of Health Care Related Infections (IRAS) of individuals hospitalized in an Intensive Care Unit of Burns (UTIQ) of a tertiary hospital in the countryside of São Paulo State. Initially, data were collected from the medical records of all individuals who presented IRAS hospitalized at the ICUQ from January 2008 to December 2016 and it has been collected the information referring to those who presented Bundle-related infections, known as pneumonias associated with mechanical ventilation (PAV), bloodstream infection (ICS) by the use of the central venous catheter and urinary tract infection (UTI) by use of the bladder catheter, divided into two moments: M1 (2008 to 2010) and M2 (2011 to 2016), before and after the implantation of the protocol, respectively. From the 612 individuals admitted in the ICUQ at both moments, 58.4% were males, the mean age of the study population was 44.1 ± 15.3 years old. In relation to the burned area, the mean calculated in percentage was 33 +/- 18.5% and the predominant degree of burn was those of 2º and 3º degrees (61.1%), with fire being the causal agent with the highest occurrence (76.5%). The microorganism with the highest percentage of reports 91 (36,7%) was Acinetobacter baumanii, it also related to cases of PAV and ICS, while Candida albicans (8.5%) appears as the most frequent microorganism in cases of UTI. 267 indiv... (Complete abstract click electronic access below) / Mestre

New technologies are constantly developing towards the goal of increasing the performance of gas turbine engines while reducing pollutant emissions. The design of the combustion system is vital in the drive to reduce pollutants in order to meet legislative targets. As part of this, the fuel injector is crucial in preparing the fuel for combustion through atomization and correct mixing with the air flow. Thus, it is desirable to develop techniques to allow the analysis of performance in these key criteria and improve the understanding of both fuel injector aerodynamics and fuel atomisation. Particle Image Velocimetry (PIV) allows for spatially resolved velocity data of flow fields to be recorded and therefore enables the inspection of flow behaviour.

Essa pesquisa foi desenvolvida no município de Biguaçu, litoral de Santa Catarina, especificamente na localidade de Três Riachos, e visou compreender o quão sustentáveis são as maneiras com que famílias de agricultores aí residentes conduzem suas vidas em meios rurais, que estão associados a duas práticas particularmente associadas: a agricultura de corte e queima e a produção de carvão. Esses agricultores familiares movimentaram historicamente um sistema social e ecológico do qual estiveram fortemente subsidiados por recursos florestais, um ativo particularmente importante para essas pessoas. De um ponto de vista multidimensional, ancorado pelo conceito de desenvolvimento como liberdade e da capacitação de pessoas em acessarem múltiplos recursos, ou ativos, nos propomos discutir possíveis respostas para as perguntas que seguem: possuem qualidade de vida essas pessoas? São sustentáveis seus meios de vida? Procuramos descrever as particularidades sociais e ecológicas do contexto de estudo através de dados coletados com etnografia e observação participante, confrontá-los com dados secundários e discutindo-os com bibliografias pertinentes. Para tal, levamos em consideração o acesso a cinco tipos de ativos relacionados, capital natural, capital humano, capital financeiro, capital social e capital físico e mais um associado, o capital cultural. Concluiu-se que as características particulares de cada ativo/capital que aumentam ou diminuam a sustentabilidade dessas pessoas são: para o capital natural: a possibilidade de utilização de recursos naturais advindos da própria propriedade da família e a capacidade de regeneração, ou renovação desses recursos naturais; para o capital humano, físico e financeiro: o trabalho excessivo e insalubridades relacionadas às suas atividades, a precariedade da infraestrutura e dos processos produtivos, a falta de conhecimentos para acessarem tecnologias e políticas públicas para melhorar essa infraestrutura; para o capital social: as relações de confiança e reciprocidade entre as pessoas das comunidades, a possibilidade de melhorias das relações de confiança com o público externo; no capital cultural: as características de cuidado dos agricultores que fazem com que eles estabeleçam relações de reciprocidade para com pessoas externas, seus clientes, sendo que para isso, depositam um esforço para que seus produtos sejam de boa qualidade. A busca de meios de vida sustentáveis é a maneira de se criar sistemas sócioecológicos resilientes. A sustentabilidade social e ambiental dessas famílias possuem potenciais positivos e negativos, e que certamente possuem desafios para que sejam reproduzíveis em sistemas sócioecológicos resilientes. A pesquisa contribuiu com o esforço de gerar dados para a compreensão dessa realidade complexa. A gestão de sistemas sociais e ecológicos deve levar em consideração um portfólio de ativos sociais, econômicos, ecológicos, humanos e culturais para que seja possível constituir sistemas sócio ecológicos resilientes. / This research was conducted in the city of Biguacu, Santa Catarina coast, specifically in the town of Três Riachos, and aimed to understand how sustainable are the ways in which families residing farmers lead their lives in rural areas, that are associated with two practices particularly associated with: a cut and burn agriculture and charcoal production. These farmers historically handled a social and ecological system of which were heavily subsidized by forest resources, a particularly important asset for these people. A multidimensional perspective, anchored by the concept of development as freedom and empowerment of people to access multiple resources, or assets, we propose to discuss possible answers to the following questions: have quality of life these people? Are sustainable livelihoods? We try to describe the social and ecological characteristics of the study context through data collected with ethnography and participant observation, confront them with secondary data and discussing them with relevant bibliographies. To this end, we consider access to five types of related assets, natural capital, human capital, financial capital, social capital and physical capital and another associate, the cultural capital. It was concluded that the particular characteristics of each asset / capital that increase or decrease the sustainability of these people are for natural capital: the possible use of natural resources from their own family property and regeneration capacity, or renewal of these resources natural; to the human, physical and financial capital: overwork and? insalubrity related to its activities, poor infrastructure and production processes, the lack of knowledge to access technologies and policies to improve the infrastructure; to social capital: trust relationships and reciprocity between people of the communities, the possibility of improvements in trust with the general public; the cultural capital: the care of characteristics of farmers who make them establish reciprocal relations to external people, your customers, and for that, deposit an effort to make its products are of good quality. The search for sustainable livelihoods is the way to create resilient ecological systems partner. The social and environmental sustainability of these families have positive and negative potentials, and they certainly have challenges that are playable on resilient ecological systems partner. The research contributed to the effort to generate data for the understanding of this complex reality. The management of social and ecological systems must take into account a portfolio of corporate assets, economic, ecological, human and cultural so that you can be resilient ecological systems partner.

This work is engaged in signs of burnout synrome by teachers at secondary school in the region of South Bohemia. 48 schools were asked to cooperate on this reaserch. For this research was used standardized questionnaire Maslach Burnout Inventory. In this research took part in 111 respondents.

Made available in DSpace on 2015-12-10T14:22:27Z (GMT). No. of bitstreams: 0 Previous issue date: 2015-01-27. Added 1 bitstream(s) on 2015-12-10T14:28:34Z : No. of bitstreams: 1 000851146.pdf: 371877 bytes, checksum: 962ddc2b1679eba33738b2a43e69a898 (MD5) / Introdução: A Síndrome de burnout (SB) é a principal consequência do estresse profissional caracterizada pela exaustão emocional, redução da realização pessoal e despersonalização. Atinge com maior incidência os profissionais da saúde. Objetivos: Verificar a presença da Síndrome de burnout entre profissionais da área de Enfermagem nas Unidades de Terapia Intensiva de um Hospital Universitário e a existência de associação com o consumo de álcool e tabaco. Metodologia: Participaram 160 profissionais de Enfermagem de 04 Unidades de Terapia Intensiva de um Hospital Universitário, no período de Março de 2013 a Fevereiro de 2014. Utilizou-se um questionário estruturado, acrescido da história tabágica, Maslach Burnout Inventory, Alcohol Use Disorders Identification Test (AUDIT), Questionário de Dependência de Fagerström (QDF) e a mensuração do monóxido de carbono. Para as associações entre as variáveis categorizadas utilizou-se o teste qui-quadrado ou exato de Fisher. Resultados: A SB foi diagnosticada em 34 profissionais (04 Auxiliares, 22 Técnicos e 08 Enfermeiros) sendo a maioria do sexo feminino, casados e adultos jovens. 18 profissionais se declararam fumantes (01 auxiliar de Enfermagem, 12 Técnicos de Enfermagem e 05 Enfermeiros). 6,4% dos Auxiliares de Enfermagem, 50% Técnico de Enfermagem e 71,4% Enfermeiros bebiam moderado; 5,4% Auxiliar de Enfermagem e 14,3% Enfermeiros apresentaram padrão de beber de risco e somente 01 Técnico de Enfermagem possuía possível dependência de álcool. A SB se associou positivamente com tabagismo na UTI Adulto (p=0,0406). Considerações finais: A prevalência da SB, a ocorrência das dimensões da síndrome isoladamente, o consumo de álcool e tabaco mostrado pelos resultados deste trabalho sugerem que os serviços de Terapia Intensiva do Hospital das Clínicas de Botucatu necessitam de intervenções dos gestores dos serviços com a finalidade de cuidar da saúde dos... / Introduction: Introduction: The burnout syndrome (BS) is the main result of professional stress characterized by emotional exhaustion, reduced personal accomplishment and depersonalization. It reaches with higher incidence healthcare professionals. Objectives: To determine the presence of burnout syndrome among professionals in the field of Nursing in the Intensive Care Unit in a university hospital and a possible association with consumption of alcohol and tobacco. Methodology: Participants were 160 nursing professionals from 04 intensive care unit of a university hospital in the period from March 2013 to February 2014. We used a structured questionnaire, plus the smoking history, Maslach Burnout Inventory, Alcohol Use Disorders Identification Test (AUDIT), Fagerström Dependence Questionnaire (QDF) and the measurement of carbon monoxide. For associations between categorical variables, we used Fisher's chi-square or Fisher exact test. Results: The SB was diagnosed in 34 workers (04 Auxiliary, 22 technicians and 08 nurses) most of them female, married and young adults. 18 professionals reported being smokers (01 Auxiliary Nursing, 12 nursing technicians and 05 nurses). 6.4% of Nursing Assistants, 50% Practical Nurses and Nurses 71.4% drank moderate; 5.4% Nursing Assistant and 14.3% Nurses scored default risk drinking and only 01 Practical Nurses had possible alcohol dependence. The SB was positively associated with smoking in adult ICU (p = 0.0406). Final considerations: The prevalence of SB, the occurrence of the dimensions of isolation syndrome, alcohol consumption and tobacco shown by the results of this study suggest that therapy services Botucatu Clinical Hospital intensive need interventions of managers of services for the purpose of caring for the health of their caregivers