Judgment by acknowledgment on the basis of fiction Abstract This diploma thesis deals with the judgment by acknowledgment. It is an institute of civil procedural law. The judgment by acknowledgment can be issued on the basis of the express content of the defendant or applicatioan of the legal fiction of the acknowledgment. This paper deals with both types of judgment of acknowledgment but the main part is devoted to the fiction of acknowledgment. The thesis is divided into six chapters. Chapter One describes the history of the judgment by acknowledgment on Czech territory. Chapter Two deals with the issuance of a qualified call for expression and the requirements that are put on the expression of the defendant. Chapter Three analyzes legal conditions for issuing a judgment of acknowledgment based on both the express content of the defendant and the fiction of acknowledgement. In this chapter are also described the remedies that can be applied against it. Chapter Four is dedicated to the judgment of the Constitutional Court, which ruled on the constitutionality of the qualified call and the judgment of acknowledgment based on fiction. The majority of judges were in favor of preserving the contested provisions. In the justification and also in the statements of dissenting judges were confronted the...

In 2017, more than 6.9 million employees parted ways with their employer because of voluntary employee turnover, layoffs, or terminations. Emergency call center supervisors who fail to implement adequate job satisfaction strategies experience reduced productivity and increased voluntary turnover. The purpose of this multiple case study was to explore the strategies some southern Ontario 911 call center supervisors used to reduce job dissatisfaction. The conceptual framework supporting the study was the competing values framework. The population included 6 supervisors of 911 call centers in the province of Ontario, Canada, who successfully implemented job satisfaction strategies. Data were collected from interviews with the leaders and documentation. Data were analyzed using Yin's 5-step process. Three themes emerged: provide supportive leadership, create a balanced culture, and provide non-financial rewards. The implications for positive social change include healthy working communities through decreased job dissatisfaction resulting in organizations' greater productivity and provision of services.

Cap, M. Proposal of innovation of the personnel information system in call centre. Thesis. Brno: Mendel University in Brno, 2018. This thesis deals with the selection of a distributor of a personnel information system which will be apt for call centres and will be able to solve problems re-garding obtaining and keeping employees within the company. First part of the thesis consists of the theoretical base to provide better understanding of the sub-ject. The other part deals with a model company onto which a situation analysis of call centre influences is applied. Based on the situation analysis and a detection of employees’ requests, the selection of the personnel information system is made. At the end of the thesis, obtained knowledge is summarised and limiting factors and work limits are discussed.

Hearing Preparation in Contentious Procedure Abstract Hearing preparation is a key phase of civil proceedings, in which the judge, with the assistance of the parties, shall prepare the hearing effectively and consistently and subsequently takes a decision pursuant to Section 114a(1) of Act No. 99/1963 Coll., Code of Civil Procedure, as amended, at a single hearing. The aim of this diploma thesis is to carry out a comprehensive analysis of valid and effective legal regulations concerning the preparation of a hearing in contentious procedure in the Czech Republic. To fulfill this goal, this thesis is divided into six chapters. The first chapter defines the concept of hearing preparation and formulates its objectives. For the sake of clarity, hearing preparation is divided into two levels, namely the hearing preparation in terms of its form and the hearing preparation in terms of its material, the so-called proper hearing preparation. These two levels are also described in the first chapter. The second chapter briefly outlines the development of the Czech legislation on hearing preparation, paying particular attention to two important amendments to the Code of Civil Procedure, which have a common objective to strengthen the stage of hearing preparation. The third chapter introduces the individual basic...

When it comes to their Radio Access Network (RAN) infrastructure, no two Mobile Operators, serving remote service areas, are alike. Despite situations and technologies being diverse, a well designed optimized RAN solution must adapt itself to the existing networking technologies, both with regard to legacy core networks and modern telecommunication networks in order to produce the best network which is possible subject to many constraints. There is a misconception in technical circles that an optimized internet protocol (IP) enabled RAN architecture is more theoretical than practical. On the contrary, the aforesaid is highly dependent on the technology used. Packet optimized IP- GSM Radio Access Network (GRAN) architecture is proposed in this thesis, it uses Internet Protocol (IP) rather than proprietary protocols for communication between Base Transceiver Stations (BTS), Base Station Controllers (BSC), and the Network Switching Subsystem (NSS). This architecture must deliver carrier-grade mobility, scalability, and reliability; while being optimized for efficient roaming, routing and backhauling from remote service areas. In a geographic arena that spans across the globe, classical circuit-switched networks are not cost efficient due to their integrated call control (signaling) and switching architecture. A solution to this may be soft-switching which separates the call control (Media Gateway Controller (MGC)) and switching (Media Gateway (MG)) into separate nodes. This methodology would fundamentally change the way circuit-switched services, such as traditional voice telephony, are handled. For a service provider this enables a much more efficient network, because it allows optimized equipment location for voice termination into other carrier networks. Co-location of media gateways with satellite ground stations enables local termination to the public switched telephone network (PSTN), thus offloading a great deal of the traffic from the backhaul transmission network of the mobile operator. This thesis adopts soft-switching as part of the call routing processes. The thesis considers the problem of transporting voice and signaling from-to the remote service areas, efficient routing and backhaul to the location of most suitable operator’s point of presence. The thesis explores an alternative which uses a packet switched backbone (e.g. IP based) to transport the media as close (geographically) to the dialed party as possible before terminating it at the PSTN network, thus achieving optimal routing of voice and signaling. Considering the aforesaid, the thesis describes a detailed network architecture and an operational system prototype for maritime GSM network deployment, as a befitting and challenging example of remote service area. / När det gäller deras Radio access nät, finns det inte två Mobiloperatörer, som betjänar avlägsna områden, som är lika. Trots olika omständigheter och teknologier, ett väl designat optimerat RAN måste anpassa sig till den existerande nätverks teknologin, både med avseende på äldre befintlig teknologi och på moderna telekomnät, för att kunna skapa bästa möjliga nätverk givet många begränsningar. Det är en missuppfattning i tekniska kretsar att en optimerad IP anpassad RAN arkitektur är mer teoretisk än praktisk. Å andra sidan så är det ovan sagda väldigt beroende på vilken teknologi som har använts. En paket optimerad IP-GSM Radio Access Nätverks (IPGRAN) arkitektur är föreslagen i denna masters uppsats, den baseras på Internet Protokollet (IP) snarare än något egenutvecklat proprietärt protokol för komunikation mellan Basstation (BTS), Basstationscontroller (BSC), och nätets switchade subsystem (NSS). Denna arkitektur måste leverera carrier-grade (operatörs klassad) mobilitet, skalbarhet och tillgänglighet och samtidigt vara optimerat för effektiv roaming, routing och anslutning från avlägsna områden. På ett geografiskt område som sträcker sig runt hela jordklotet är inte klassiska kretskopplade nätverk kostnadseffektiva beroende på deras integrerade signallerings och samtals arkitektur. En bättre arkitektur kan vara en sk “softswitch” lösning som separerar samtalet i en (Media Gateway Controller (MGC)) och signaleringen (Media Gateway (MG)) i separata noder. Denna metod skulle på ett fundamentalt vis ändra det sätt på vilket traditionella kretskopplade tjänster som traditionell telefoni hanteras. För en tjänsteleverantör möjliggör detta ett mycket effektivare nätverk då det möjliggör optimerad utplacering av utrustning för terminering av rösttrafik in i andra operatörers nät. Samlokalisering av media gateways (MG:s) med jordstationer för satellitkommunikation möjliggör lokal anslutning till det allmänna telenätet (PSTN), vilket kraftigt minskar den trafik som behöver transporteras genom operatörens stomnät. Denna mastersuppsats behandlar “softswitching” som en del av metoden att växla och transportera samtalstrafik. Uppsatsen behandlar problemet med att skicka samtalstrafik och signalering från avlägsna områden, effektiv routing och transport av trafiken till den operatör som har den närmaste(alt. mest optimala) anslutningspunkten. Uppsatsen undersöker ett alternativ som använder ett paketförmedlat (IP baserat) transportsätt för att transportera trafiken geografiskt sett så nära den uppringda parten som möjligt innan den termineras i det allmänna telenätet (PSTN) varvid man uppnår optimal växling (alt. routing) av rösttrafik och signalering. I beaktande av ovanstående beskriver uppsatsen en detaljerad nätverksarkitektur och en funktionsduglig systemprototyp för ett maritimt GSM nät som ett utmanande exempel på ett avlägset beläget nät.

This report presents several different techniques for diverting RTP streams when using a handheld mobile device. This device is running a version of Minisip as the SIP user agent. An introduction to the SIP protocol is given to provide some background to the reader prior to focusing upon the main goal: redirecting RTP streams. A set of requirements are defined and an RTP media transfer mode is chosen based upon these requirements. The requirements are derived from a study of a Linux cellular phone’s mobile device features and capabilities. Minisip was ported to this platform and a series of tests conducted to evaluate the design decisions made. These tests show that the best method of redirecting RTP media streams is third party call control (3PCC). / Den här rapporten presenterar flera olika teknikerna för att dra RTP strömar när man använder en mobil anordning. Den här anordningen löper en version av Minisip som den SIP användare agent. En introduktion till SIP protokoll är gjord för att ge läsaren någon bakgrund på focusen ovanför det huvudsakliga målet : omdirigerande de RTP strömarna. En set av bestämd behov är definierad och en RTP media transfer sätt är vald på grund av de här behoven. Behoven är härrörda från en studie över en Linux mobiltelefon. Minisip var installerad till den här plattformen och en serie av test dirigerad för att utvärdera de gjorda designsbesluten. De här testen visar den bästa metoden för att omdirigera RTP media strömar är den tredje part kalla kontrollen (3PCC).

The very nature of mobile phones makes them ideal vehicles to study both individuals and organizations: people habitually carry a mobile phone with them and use it as a medium for much of their communication. The information available from today's phones includes the user's location, people nearby, and communication (call and SMS logs), as well as application usage and phone status (idle, charging, and so on). The main goal of this project is to combine some of the new technologies of voice over IP (VoIP) with context awareness services for mobile users and create a demonstrator for a typical routine of a student in Kista. We used context awareness together with the SIP Express Router to make a system more intelligent for the user. In this thesis the definition of CPL scripts and how they could exploit context information to provide SIP service that would be useful to a student were examined. A simple test was conducted to measure the overhead of using context awareness by the SIP proxy when processing CPL scripts. / Mobila telefoner gör dem ideala medel för att studera både individer och organisationar: personer bär ofta en mobil telefon med dem och använder den som ett medel för mycket av deras kommunikation. Informationen som är tillgänglig från dagens telefoner inkluderar användares läge, personer som är närliggande och kommunikation, såväl som applikationanvändning och telefon status. Målet av detta projekt är att kombinera som några av de nya teknologierna av röst över IP (VoIP) med kontextuppmärksamma servar för mobila användare och skapar en demonstrant för en typisk rutin av en studerande i Kista. Vi använde kontextuppmärksamma med SIP Express Router för att göra ett system mer intelligent för användare. I detta examensarbetet undersöker vi CPL skrifter och hur de skulle kunna exploatera kontext information för att ge den SIP tjänsten som är användbar till en studerande. Ett enkelt test förades för att mäta det över huvudet av att använda kontextuppmärksamma av den SIP proxyen när det arbetar med CPL skrifter.

In just a few years, cancel culture has become the topic on everyone's lips. It's an exciting, but also to a certain extent a treacherous phenomenon that has etched into our society, both online and offline. It moves quickly and is constantly changing, but where does it come from, and what drives it?  In this study, I map out how cancel and call-out culture are constructed by conducting a research overview. The theoretical framework consists of theories about the scapegoat mechanism, the public sphere, and digital activism. The material consists of 33 peer-reviewed articles.  The results show that research has been conducted across several research areas, with the majority of the articles falling under the field of media and communication studies. There are divided opinions about the impact of cancel culture on the public debate. Some scholars define cancel and call-out culture on one hand as political tools that promote public debate and that can help access fundamental problems such as racism and sexism. On the other hand, the phenomena are defined as threats to democracy as the resurrection that arises when these phenomena are exercised can draw attention away from more important and more acute societal issues. Furthermore, the results show that cancel culture depends on a cross-platform engagement. Since the majority of the articles examine Twitter, this indicates that more studies need to be conducted to fully understand how cancel culture works.

La empresa MOK Perú es subsidiaria de MOK Chile y brinda servicios que cubren distintas actividades relacionadas con la asistencia médica y servicios de extensión de garantías de productos, tanto a personas como a empresas. El objetivo principal de este trabajo de investigación, es desarrollar una propuesta de mejora en el proceso de atención de servicios médicos para los subprocesos de servicios de llamadas para consultas médicas, atención médica a domicilio y servicio de ambulancias para la empresa MOK Perú, utilizando soluciones de inteligencia artificial para mejorar el servicio a través de la eficiencia del proceso. Como resultado del estudio realizado para el presente trabajo, hemos identificado que los servicios médicos representan, el 43 % de ingresos del total MOK Perú. Los problemas críticos en la atención a clientes en el call center de los servicios médicos de la empresa se encuentran principalmente en atender las llamadas para el uso de los servicios médicos, las cuales tienen un nivel de 34% de llamadas no atendidas. Se analizó el escenario actual y el escenario con la incorporación de la tecnología del chatbot, el cual nos muestra que si se realiza una inversión de S/. 255,000.00 se estima un crecimiento de rentabilidad del 5% para el quinto año, así como cumplir con los indicadores de gestión de la empresa: disminuir el tiempo promedio de espera de 22 a 2 segundos, tiempo promedio de operación de 11.8 minutos a 7.5 minutos y la tasa de llamadas no atendidas del 34% al 16%. / The company MOK Peru is a subsidiary of MOK Chile and provides services that cover different activities related to medical assistance and product warranty extension services, both to individuals and companies. The main objective of this research work is to develop a proposal for improvement in the process of medical services for the subprocesses of call services for medical consultations, home health care and ambulance service for the company MOK Peru, using solutions of artificial intelligence to improve the service through the efficiency of the process. As a result of the study conducted for the present work, we have identified that medical services represent 43% of total MOK Peru income. The critical problems in customer service in the call center of medical services of the company are mainly in answering calls for the use of medical services, which have a level of 34% of unanswered calls. The current scenario and the scenario were analyzed with the incorporation of the chatbot technology, which shows us that if an investment of S /. 255,000.00 a 5% profitability growth is estimated for the fifth year, as well as comply with the company's management indicators: decrease the average waiting time from 22 to 2 seconds, average operating time from 11.8 minutes to 7.5 minutes and the rate of unattended calls from 34% to 16%. / Trabajo de investigación

To improve our understanding of offshoring and how it is evolving, salient ideas from both institutional and prospect theories are utilized to build a more descriptive model of how decisions are made to (re)direct foreign investment into offshored activities. Careful examinations of the offshoring programs in India and Mexico reveal that they took different investment trajectories during the past decade that can be aptly explained by this integrative model. The primary information used to measure the population trends of offshoring firms in India and Mexico comes from proprietary data sources for each country that issue annual reports on the number of operators in their respective offshoring sectors, that is, services and manufacturing.