Purpose: The purpose of this research was to develop quality and efficiency improvements in the health care administration system of Mauritius. The aim of the study is to describe how the health care services of Mauritius could be improved based on the results obtained during this investigation. Methodology: The health care executives, board members, search firm executives, and health administration managers, as well as several patients, were selected by stratified sampling 1802 participants (quantitative) and by purposive sampling method nine focus groups of nine participants each (qualitative). The population for the qualitative research was comprised of patients and health care professionals selected by the purposive sampling technique. The population was comprised of patients and health care professionals for quantitative phase selected by stratified and the health care professionals for qualitative part selected through purposive sampling technique. Findings: The participants showed a preference for Patients’ Satisfactions, ISO Quality Standards Compliance, workforce efficiency, infrastructure fitness, and adaptability principally experience a better quality of care. Moreover, there was no statistical difference between financial cost and quality of health care was depicted. The outcome of the study: A common aspect, recognised empirically, is the approach regarding enhanced external pressure on the healthcare administrators in their work. Higher administration decisions, patient pressure and judgments made by policymakers have impacted and established the choices prepared by health care managers regarding where to concentrate attempts of growth. In the context of practical implications, health care administrators must properly make new management control systems so that they help healthcare systems in their work. Implications for the healthcare leader’s perceptions are that knowledge from the environment is normally complicated and not easy to define and also transmitted from particular stakeholders. / Health Studies / D. Litt. et Phil. (Health Studies)

Made available in DSpace on 2016-06-02T20:45:41Z (GMT). No. of bitstreams: 1 5314.pdf: 848507 bytes, checksum: 208b20984a132f3ff7f8a57a6b20bd6a (MD5) Previous issue date: 2013-04-08 / This study aims to investigate the organization of the management process in the Family Health Units (FHU) in São Carlos, São Paulo, in the perspective of physicians, nurses and dentists of five Family Health Group (FHG). The study type was exploratory with a qualitative character. It was based on the interview form designated as subject-centered, which is based on the possibility of exploration of issues defined in advance by the researcher of the project. The study is based on reports about the management process experienced by these professionals taking as analytical categories: the Labour Process, the Care Process and the Continuous Education Process. In order to analyse the data, the Content Analysis based on the thematic modality proposed by Bardin (1977) was considered. It was verified that the management was recognized by professionals as an important tool for the consummation of the practices of FHU in the municipality studied, however, it was little developed and its effective implementation has shown itself as a great challenge to the responsible managers. It was identified, in the studied FHU, a management style highly centered on the nursing professionals, what makes necessary a change on the way through the professionaIs of the FHG see their managerial practices and that professionals responsible by the management be stimulated to think in methodologies, knowledge and practices capable of make the management currently employed closer to that proposed by the FHT. / O estudo tem como objetivo investigar a organização do processo gerencial em Unidades de Saúde da Família (USF) no município de São Carlos, São Paulo, na perspectiva dos profissionais médicos, enfermeiros e dentistas de cinco equipes de saúde da família. O estudo realizado foi do tipo exploratório de caráter qualitativo. Baseou-se na modalidade designada como entrevista centrada no sujeito, que se fundamenta na possibilidade de exploração de questões definidas previamente pelo pesquisador deste trabalho. O estudo está sustentado nos relatos sobre o processo de gerência vivenciado por esses profissionais tomando como categorias analíticas: o Processo de Trabalho; o Processo de Cuidado e o Processo de Educação Permanente. Para a análise de dados utilizou-se a Análise de Conteúdo na modalidade temática proposta por Bardin (1977). Verificou-se que a gerência foi reconhecida pelos profissionais como uma ferramenta importante para a efetivação das práticas da USF no município estudado, no entanto, é pouco desenvolvida e sua efetiva implementação mostrou-se um grande desafio aos gestores responsáveis. Identificou-se, nas USF estudadas, uma gerência fortemente centrada nos profissionais enfermeiros, por isso faz-se necessário uma mudança na maneira por meio das quais os profissionais da ESF vêem suas práticas gerenciais e que os profissionais responsáveis pela gerência sejam estimulados a pensar em metodologias, conhecimentos e práticas capazes de tornar a gerência atualmente empregada mais próxima àquela proposta pela ESF.

The purpose of this study was to determine the contribution of nursing auxiliaries towards health care services against their scope of practice. Nursing auxiliaries practising within the Elim, Letaba, Malamulele, Nkhensani, Shiluvana and Tintswalo hospitals in the Gazankulu Health Administration, in the Northern Transvaal Province, constituted the target population. The findings revealed that nursing auxiliaries are not functioning strictly according to their scope of practice. They are an essential component of nursing services in Gazankulu by rendering a major contribution towards health care services in fulfilling their scope of practice-role. Apart from their prescribed practice-role, they are also engaged in activities that should be performed by enrolled and professional nurses as well as doctors and general assistants. There appears to be a need for education for all categories of nursing staff regarding the scope of practice of nursing auxiliaries for improving the effective utilisation of this category of nursing personnel / M.A. (Nursing Science) / Health Studies

The purpose of this study was to determine the contribution of nursing auxiliaries towards health care services against their scope of practice. Nursing auxiliaries practising within the Elim, Letaba, Malamulele, Nkhensani, Shiluvana and Tintswalo hospitals in the Gazankulu Health Administration, in the Northern Transvaal Province, constituted the target population. The findings revealed that nursing auxiliaries are not functioning strictly according to their scope of practice. They are an essential component of nursing services in Gazankulu by rendering a major contribution towards health care services in fulfilling their scope of practice-role. Apart from their prescribed practice-role, they are also engaged in activities that should be performed by enrolled and professional nurses as well as doctors and general assistants. There appears to be a need for education for all categories of nursing staff regarding the scope of practice of nursing auxiliaries for improving the effective utilisation of this category of nursing personnel / M.A. (Nursing Science) / Health Studies

The thesis proposes and defends a maxim which can serve as a foundation and guideline for professional ethics in nursing, the maxim that nurses should act so far as possible to promote patient's self-determination. The thesis is informed by philosophical ethics and by knowledge of professional nursing practice.