IT inom vården blir allt vanligare och med det möjligheterna till kommunikation mellan patient och vårdgivare. Denna uppsats syfte är att undersöka vilken nytta och möjligheter ljud- och videokommunikation kombinerat med samtidig visning av webbplatsen Onkonnect kan erbjuda patienter och vårdgivare under cancerrådgivning. Som möjliggörande teknik för denna kommunikation används WebRTC. Uppsatsen innefattar intervjuer, utveckling och test av en konceptuell prototyp samt utveckling och användartest av slutgiltig prototyp. Resultaten av testerna och intervjuerna sammanställs sedan för att visa på nyttan och möjligheterna med ljud- och videokommunikation kombinerat med samtidig visning av webbsidor i rådgivningssituationer. / IT in health care is becoming more common, and with it the possibilities of communication between patient and caregiver. This document aims to examine what benefits and opportunities audio-visual communications, combined with simultaneous viewing of the website Onkonnect, can offer patients and caregivers during cancer consultation. As the enabling technology for this communication WebRTC was used. This document includes interviews, development and testing of a conceptual prototype, development and user testing of the final prototype. The results of the tests and the interviews are then compiled to demonstrate benefits and possibilities of audio-visual communications, combined with simultaneous viewing of web pages in counseling situations.

<p>In the use of medication and pharmaceutical products, non‐compliance is a major problem. One thing we can do something about is making sure consumers have the information they need. This thesis investigates how remote communication technology can be used to improve the availability for expressive advice‐giving services. Special attention is given to the balancing of expressiveness and availability. A solution is presented that uses 3D visualisation in combination with audio and video communication to convey advice on complex pharmaceutical products. The solution is tested and evaluated in two user studies. The first study is broad and explorative, the second more focused and evaluative. The solution was well received by participating subjects. They welcomed the sense of personal contact that seeing the communicating party over video link produced and appreciated the expressive power and pedagogical value of the 3D materials. Herbert Clark’s theory of use of language is suggested as a framework for the analysis of the dynamics of the relationship between</p><p>consumer and advisor.</p> / Report code: LiU-Tek-Lic-2008:31.

In the use of medication and pharmaceutical products, non‐compliance is a major problem. One thing we can do something about is making sure consumers have the information they need. This thesis investigates how remote communication technology can be used to improve the availability for expressive advice‐giving services. Special attention is given to the balancing of expressiveness and availability. A solution is presented that uses 3D visualisation in combination with audio and video communication to convey advice on complex pharmaceutical products. The solution is tested and evaluated in two user studies. The first study is broad and explorative, the second more focused and evaluative. The solution was well received by participating subjects. They welcomed the sense of personal contact that seeing the communicating party over video link produced and appreciated the expressive power and pedagogical value of the 3D materials. Herbert Clark’s theory of use of language is suggested as a framework for the analysis of the dynamics of the relationship between consumer and advisor. / <p>Report code: LiU-Tek-Lic-2008:31.</p>