Increased DHS mission requirements in a post 911 operating environment and federal mandates requiring measurable results dictate commanders of USCG Cutters and the chain of command employ the most efficient management mechanisms to best utilize scarce resources. United States Coast Guard Cutters have been challenged in a multi-mission environment to meet requirements including search and rescue, law enforcement, fisheries management, recreational boating safety, hurricane avoidance and response, and homeland security missions. The Commanding officers of U.S. Coast Guard Cutters are consummate process owners that require the most efficient and dynamic management model to best meet internal and external customers in an ever-changing operating environment.

Thesis (M.S. in Resource Planning and Management for International Defense) Naval Postgraduate School, June 1997. / Thesis advisor(s): Jansen, Erik ; Evered, Roger D. "June 1997." DTIC Descriptors: Colombia, Coast Guard, Matrix Theory, Stability, United States Government, Environments, Organizations, Strategy, Management, Models, Dynamics, Parameters, Navy, Theory, Theses, Surveys, Naval Operations, Culture. DTIC Identifiers: Maritime Operations, Strategic Management. Includes bibliographical references (p. 95-96).

The customer service within the United States Coast Guard Naval Engineering department has increased significantly in the past decade. Many areas of the naval engineering departments have adopted a customer service policy in part or in whole. However, the naval engineering community is persistently working to reduce costs and operational liabilities generated through their support practices. Financial and operational liabilities have also grown in the past decade, and the United States Coast Guard Naval Engineering department has failed to aggressively address this issue until recently. This leaves naval engineering communities who use their own version of customer service policies to adopt a standard that is compliant toward the Coast Guard’s Naval Engineering force management goals. This paper looks at the history of Coast Guard Naval Engineering customer service issues, how the engineering community has managed the issues in the past and how improvements can be made. / text

The government serves must keep pace with the times, can draw close to populace's idea, meets populace's need. This study, which aims to investigate the satisfaction level of fishermen towards the public service of the Southern Coastal Patrol Office of the Coast Guard Administration on the five dimensions of PZB Gaps Model of service quality. Six suggestions based on the aforementioned results are proposed in the study as references for Coast Guard authorities to carry out an overall review,enabling the advantage coastal patrol services to create a bigger public interest, and the fisherman feel the coastal patrol institution's innovation and the progress.

Thesis (M.A.) -- Central Connecticut State University, 2009. / Thesis advisor: Matthew Warshauer. "... in partial fulfillment of the requirements for the degree of Master of Arts in History." Includes bibliographical references (leaves 59-62). Also available via the World Wide Web.

This dissertation examines the influence of paramilitary professional cultural attributes on the speed at which disaster response organizations (DROs) recognize, respond, organize, and take action in the immediate aftermath of a disaster. Three agencies are examined: the U.S. Coast Guard, the Federal Emergency Management Agency, and the U.S. military's Southern Command/Joint Task Force-Haiti. The 2010 Haiti earthquake is used as a case study to explore the influence of three independent variables: (1) paramilitarism; (2) career ladders (i.e., recruitment and professional development of staff); and (3) workforce autonomy. The purpose is to determine if paramilitary cultures help or hinder an agency's speed into action, thereby helping improve the disaster response organizations of the future. In the case of Haiti, it finds that the combination of thick paramilitary culture, insider career ladders, and high workforce autonomy best enabled responders' speed into action. / Ph. D.

With the popularity of computer networks, e-systems have enhanced the information flow within the Coast Guard Institute. Due to constant information security incidents, formulating policies and managing mechanisms become an important task of the internal security authorities. In this study, we construct an Architecture-Oriented Coast Guard Information Security Management Model (AOCGISMM) which is based on the six fundamental diagrams of Structure-Behavior Coalescence (SBC) Architecture. AOCGISMM, not only provides an integrated description of structure and behavior on the Coast Guard Institute Information Security operations, but also makes the employees within the organization easily to promote compliance.. AOCGISMM covers all structure and behavior of the whole Coast Guard Institute Information Security operations. Therefore, AOCGISMM describes the complete picture of Coast Guard Institute Information Security so that every employee shall understand and communicate well to meet the organization needs.

This thesis assesses the potential success of the United States’ newly assumed role as chairman of the Arctic Council in light of its own record of development in Alaska, its only Arctic territory. Using primary and secondary qualitative research, perspectives from multiple stakeholders are analyzed to assess the United States’ current capabilities in the Arctic versus its rhetoric and responsibilities. To gauge this more effectively, the theory of problem-solving capacity is used to analyze the United States’ potential capacity in the Arctic Council, while the theory of environmental security is used to analyze the United States’ level of investment and commitment to Alaska. With development in Alaska minimal at best and local communities at risk from environmental impacts, the ideal tool for addressing these deficiencies is identified to be icebreakers operated by the United States Coast Guard. Impediments to acquiring sufficient icebreaking capacity are explored, with the conclusion that if the United States is to take effective action on the Arctic stage, investment in icebreakers and therefore the environment and inhabitants of the Arctic is necessary. Not doing so reveals the USA’s agenda to be empty rhetoric and consequently this lost opportunity for leadership may lead to catastrophic results for the region.

Sea Stories is a collection of creative nonfiction essays centered around the growth of a young woman through her experiences with water and ships. The pieces trace the origins of the narrator's tie to water from a childhood involving boating with her dad to sailing a brigantine across the Pacific Ocean and then a six-year career as an officer in the U.S. Coast Guard. The narrator's relationship with her father, predominantly viewed through their shared intimacy with water, is a base theme for the whole collection. Other themes explored in individual essays include reckoning expectations with reality, explorations of the self in and against a group, gender dynamics in military service, and the influence of fiction on life. Sea Stories shows that what we think we know, what we may have only imagined, and on the water, that self-constructed reality can be a dangerous thing.

The Coast Guard has developed several systems to measure the performance of its engineering and logistics organizations. The development of these measures is based upon the need to show where and how the organization meets the American taxpayer’s needs. The use of multivariable regressions and determining the statistical distributions of the variables will show the adequacy of the measures and processes currently used. They will also determine a better way to measure the performance of the Coast Guard Small Boat Fleet. This research will analyze the 47 Motor Life Boat and 25 Response Boat-Small data from fiscal year 2011 to 2013. The focus will be on improving the measure used by the engineering and systems managers of the Coast Guard to manage assets and resources, as well as making recommendations on how to improve the processes involved in managing a robust engineering and logistics system.