In the area of project management, it is well understood that effective communication processes impact positively on project performance. Despite this, project teams still struggle to develop effective communication plans that address their project communication needs. The evidence of this is that many project problems are attributed to poor communication. The literature addresses the needs and shortcomings of group communication and communication planning in general; but there is however, a scarcity of literature describing how to plan for the internal communication needs of high-performance civil engineering teams. With the limited literature available on the topic, this study seeks to validate how effective the current communication planning methods are at Aurecon in meeting the communication needs of its project teams. This qualitative research project is a case study of communication planning within the project teams at Aurecon in Port Elizabeth. A semi-structured interview process was followed, addressing specific questions, without limiting the direction of the interviews. Project team members, working on high performance projects, were asked for their thoughts, feelings and suggestions about existing communication practices and project communication planning. Overall, it was found that the existing communication-planning practices at Aurecon did not have any beneficial effect on how team members communicate. It was concluded that project teams would benefit from improved communication-planning processes that are more inclusive of their specific communication needs. Organisations working on high-performance projects will benefit directly from the research, which challenges these organisations to think more broadly about how they plan for communication at a project level. The research provides practical suggestions for improving the way that teams plan their communication processes; and it does so by focusing on the communication needs of the team members. Recommendations are made to professional bodies, tertiary institutions, project organisations – and most importantly – to project team members themselves. The recommendations to project team members include taking ownership of communication practices, asserting their views, as well as making their needs known.

My dissertation examines the experiences of Teachers College faculty that transitioned to online teaching for the first time during the forced circumstances of COVID-19. More specifically, I explore: 1) the relationship between feeling prepared, supported, and connected with professional development; 2) the experiences of faculty making the transition to online teaching; and 3) how faculty described re-evaluating, as Boud describes it, their teaching experiences. To better understand this, I used the case-selection variant of the explanatory sequential, mixed-methods design (quan → QUAL). I surveyed 85 participants (Phase 1) that engaged in professional development opportunities provided by the institution to better understand their experiences preparing for this transition and then interviewed 10-participants (Phase 2) to better understand their unique experiences. I found that most participants that made this transition grew both in their ability to use technology and comfort with teaching online. Participants described the experience as a challenging transition, especially as there was little time to prepare; however, participants also learned (through consultations, intensive programs, colleagues, and students) from this experience. In Phase 2, 7 of 10 participants indicated that they will take their learnings from teaching online and integrate them into their face-to-face teaching.

This exploratory study examines documentation practices and processes in ten small non-profit organizations. The objectives of this study were to answer the following two research questions: (1) What organizational needs do small non-profit organizations have that are relevant to technical communication? and (2) How are small 501(c)(3) organizations attempting to meet these needs? Which of these attempted solutions are ineffective? Semi-structured interviews were conducted with two people from each organization: the executive director and a volunteer. Interviews were transcribed and analyzed, and grounded theory was used to identify coding categories related to documentation development. Primary findings suggest that interviewees are aware that they need documentation, yet they often postpone developing such documentation until problems develop. The study findings also suggest that interviewees across different nonprofit organizations value documentation for similar reasons. Strategies are provided for technical communicators interested in working with nonprofit organizations, and additional research avenues are identified.

The Rhetoric of the Regional Image: Interpreting the Visual Products of Regional Planning investigates the manner in which visual conventions and visual contexts of regional visioning scenarios affect their interpretation by urban and regional planners, who use visual communication to meet the technical and rhetorical demands of their professional practice. The research assesses Central Florida‘s ―How Shall We Grow?‖ regional land use scenario using focus groups and interviews with planning professionals, a corresponding survey of community values, and rhetorical analysis to explore the ―How Shall We Grow?‖ scenario as persuasive communication. The Rhetoric of the Regional Image proposes specific recommendations for technologybased visual communication and scenario development in urban and regional planning practice, while contributing to literature in technical communication and rhetoric by examining planners‘ professional communication within their discourse community

Online collaborations are more prevalent in society due to electronic communication allowing students and professionals to communicate with each other, without needing to spend time or money traveling. The lack of visual cues in electronic communication means writing styles primarily set the tone of a message. A group member‟s gender can affect his or her writing style and what he or she assumes about the message. The differing writing styles and potential gender bias can cause misunderstandings, which delay projects and sometimes lead to ostracizing a group member. The gender composition of an online collaboration, therefore, can have a positive or negative effect on a project. This study helps technical communicators understand how to manage online collaborations effectively to produce a successful project. The study explains how the effects of gender composition on a project are influenced by electronic communication, gender roles, and online collaborations. Society-imposed gender roles include differing writing styles for each gender causing gender bias in both writing and reading electronic messages. Group members, monitors, and project managers must take care in managing online collaborations due to the differences in each gender‟s communication style, and differences in gender roles and expectations for multinational online collaborations. The study shows mixed-gender collaborations have increased chances of misunderstandings because of the differing communication styles of each gender compared to same-gender collaborations. However, the advantages of mixed-gender collaborations outweigh the disadvantages due to the variety of ideas, motivations, and expectations. Technical communicators understanding how all the major topics relate together to influence a iv collaboration are better able to manage an online collaboration and reduce the chances of misunderstandings to create a successful project.

This thesis explores why instructors should use narrative intentionally and effectively with reflection to better understand adult students' perceptions of experiential learning activities in technical communication. The frequent use of narrative in technical discourse reminds us that the tone of technical texts is often appropriately informal, personable, and reflective. A closer analysis of narratives provides instructors with valuable opportunities to learn more about the motivations for and barriers to learning for adult students and to better understand how these students situate themselves in larger social and cultural narratives. Narrative serves many purposes in technical communication. Not only does narrative add a human element to technical discourse, but it also invites interrogation and inquiry into the technical communicator's decision-making process. For these reasons, narrative is commonly paired with reflection exercises in experiential learning programs as a way for students to make sense of their learning experiences. If instructors can capture the essence of how adult students make sense of their learning experiences, they can determine if experiential learning is an effective pedagogical approach to teaching technical communication to adult students. Using examples of ongoing, initial and summative, and alternative reflection exercises, I illustrate how narrative can be used to facilitate the learning process in adult students and gain access to these students' perceptions of experiential learning activities in technical communication.

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Natural resource decisions require consideration at many levels, ranging from how one invertebrate will be affected by a nearby road, to how an entire watershed will be transformed by a massive clearcut. Considerations reach farther than just the local ecological community-human communities, economies, and future impacts on the communities and economies must also be considered. Integral to decision-making is having the correct information, which best comes from effective communication. Because scientific results are frequently used in natural resource decision-making, communicating science effectively is particularly important. In the context of natural resource decision-making, this study examines how Long-Term Ecological Research (LTER) scientists in the Pacific Northwest view communication actions for disseminating scientific research results. Secondary survey data were used with over 150 surveys returned for an 82% response rate. Perspectives on the importance of communication were analyzed with data illustrating socio-demographic information and theoretical scientific attitudes. The results support the proposition that many scientists find more participatory, holistic communication actions involving the extended peer community to be very important. Certain variables, including age, theoretical attitude, and organization of employment, significantly affect the degree of importance reported by the scientists and can be used to predict responses for specific areas of communication. / Graduation date: 2004

Clustering is the process in which data is differentiated, classified according to some criteria. As a result of partitioning process, data is grouped into clusters for specific purpose. In a social network, clustering of people is one of the most popular problems. Therefore, we mainly concentrated on finding an efficient algorithm for this problem. In our study, data is made up of two types of entities (e.g., people, groups vs. political issues, religious beliefs) and distinct from most previous works, signed weighted bipartite graphs are used to model relations among them. For the partitioning criterion, we use the strength of the opinions between the entities. Our main intention is to partition the data into k-clusters so that entities within clusters represent strong relationship. One such example from a political domain is the opinion of people on issues. Using the signed weights on the edges, these bipartite graphs can be partitioned into two or more clusters. In political domain, a cluster represents strong relationship among a group of people and a group of issues. After partitioning, each cluster in the result set contains like-minded people and advocated issues. Our work introduces a general mechanism for k-way partitioning of signed bipartite graphs. One of the great advantages of our thesis is that it does not require any preliminary information about the structure of the input dataset. The idea has been illustrated on real and randomly generated data and promising results have been shown.

The primary purpose of this study is to develop a methodology that can be used to assess IS effectiveness in the Turkish Army. This study starts with the review of the information system effectiveness and assessment paradigms. Afterwards, influences of the characteristics of the Turkish Army on IS effectiveness assessment techniques are investigated. Observations and interviews are determined as the favorable data collection techniques. A user perceived effectiveness assessment instrument for semi-structured interviews is developed. Then a case study is applied to assess IS effectiveness in one of the units of the Turkish Army. At the end of the thesis, a qualitative assessment methodology based on maturity and key determinants of a successful IS are proposed for the Turkish Army.