In communicative and task-based classrooms learners spend much of their time in interactions with one another, and it is through the practices of small-group and pair work that many learners experience language education. The present study aims to shed light on what learners do when engaged in these small-group interactions in Japanese university EFL classrooms. In particular, the study aims to shed light on the relationship between identities, interaction practices and potentials for learning. One of the motivations for doing this project is that, while much research has investigated teacher-student interactions, less attention has been paid to peer interactions in the classroom, and our understandings of learners' interactions with one another are arguably less developed than our understandings of their interactions with the teacher. The findings of this study should be of interest to practicing teachers who wish to gain insights into how learners in small groups organize their classroom practices, as well as researchers investigating classroom interaction. Analysing two groups of 15 participants over one university semester, the approach that I adopted was informed by the methodological framework of Multimodal Interaction Analysis, which combines moment-by-moment analysis of interactions with an ethnographic approach to data collection. The interaction analysis also made use of concepts and tools from Conversation Analysis. This allowed me to come to understandings not only about the structure of classrooms interactions, including turn-taking and repair practices, but also about the learners as social beings. The study found that participants often followed predictable turn-taking practices in small-group interactions, which gave the interactions a fairly 'monologic' character. However, it also found that, over the course of the semester, certain participants began to perform off-task personal conversations in English, which more resembled the sort of conversational talk found outside of the classroom. These conversations provided students with opportunities to negotiate meaning in more dialogic interactions in which they performed a wider range of actions, which also included some use of the L1. I argue that this personal talk can play an important role in the language classroom, and suggest that teachers may need to rethink attitudes to off-task talk and also to learners' use of the L1 in the classroom. This was a localized study of just two groups of learners, and further research would thus be needed to confirm how far we can generalize these findings. Furthermore, more research is needed to investigate whether or not the learning opportunities provided in off-task classroom conversations actually do lead to long-term learning.

The purpose of this study is to examine instances of naturally occurring conversations between twin siblings. This study uses both conversation analysis and semi-structured interviews to investigate communication patterns and practices in everyday twin-to-twin talk. The following research questions guided this study: (1) What pragmatic features of analytic interest are present in twin-to-twin talk? (2) What pragmatic features of analytic interest are present when twins interact with other members of the family system? There were a total of six sets of twin siblings between the ages of 10 and 15 who engaged in participant self-taping and semi-structured interviews. Although it did not have an observable effect on the findings, there were five sets of dizygotic (fraternal) twins and one set of monozygotic (identical) twins. Eight parents were interviewed and four parents participated in the conversations with the twin siblings. Findings suggest that certain communication practices and Phenomena are present in twin siblings' conversations, though not necessarily uniquely. Simultaneous speech is a conversational practice evident in every set of twin siblings' transcripts, serving as a completion to the other's utterance. In the presence of parents, it functions as a competitive move, other-initiated repair, and entertainment. As the twins conversed alone, extension/completion of the other twin's utterance served as a way to verify reported speech. It functions as support, verification, competition, and a way to gain attention when talking in front of a parent. The joint conversational performance act of code-switching was a practice used for entertainment by the twins when conversing alone. It served as a way to prove a point and to entertain as they interacted with a parent. Conversational phenomena included testing, and speaking for one's twin. Twins engaged in testing while conversing alone to show support for their twin. As they engaged in talk with a parent present, it served as competition/support, role confirmation/enactment, and identification/deidentification between the twin siblings. Speaking for one's twin could only occur while the twins were conversing in front of a parent. It functioned as a competitive move, as support, and as a way to gain attention.

The field of expertise studies offers several models from which to develop training programs that accelerate the development of novice performers in a variety of domains. This research study implemented two methods of expertise-based training in a course to develop undergraduate peer academic coaches through a ten-week program. An existing training curriculum was enhanced by implementing results gleaned from a preliminary expert performance study, in which the superior, reproducible performance of seasoned professionals (counselors and academic advisors working with undergraduate students at a large Midwestern research university) was analyzed. Part-task, observational training activities were created for the expertise-based (XBT) training group while whole-task, simulation-based activities were created for the expert performance based (ExPerT) training group. Trainee performance in four targeted skill sets (asking questions, reflective listening, noticing reactions, and providing feedback) indicated few significant differences between the XBT and ExPerT training groups. The ExPerT group demonstrated a greater number of evocative statements, aimed at helping coaching clients change behaviors. Overall, the utility of the expert performance approach in developing training in various domains is promising, particularly if an appropriate balance of part-task and whole-task training activities can be found.

This thesis examines a previously unstudied site of interaction: the constituency office. At the constituency office, Members of Parliament (MPs) hold MP surgeries , during which they help constituents to solve their personal difficulties. This thesis provides the first analysis of interactions at the constituency office. It is the only place where ordinary citizens can meet their MP; as such, it also provides the first analysis of face-to-face, unmediated interactions between politicians and their constituents. For this study, 12.5 hours of interactional data were recorded at the office of an MP in the United Kingdom, comprising over 80 encounters between office staff, the MP, and their constituents. The MP was of the majority ( government ) party at the time of recording. The data were analyzed using conversation analysis (CA), in order to investigate how the social activities of the constituency office were accomplished through interaction. The first analytic chapter reveals the overall structure of constituency office encounters, as well as examining what constituents say when they call or visit the office, and how they express that they are in need of assistance. This chapter finds that constituents avoid making direct requests of their MP, and instead use narrative descriptions. These descriptions manage interactional challenges including the unknown nature of the institution (Stokoe, 2013b), contingency and entitlement (Drew & Curl, 2008), reasonableness and legitimacy (Edwards & Stokoe, 2007; Heritage & Robinson, 2006), and recruitment (Kendrick & Drew, 2016). The second analytic chapter examines the action of offering, and finds it to be the central mechanism for transacting service. The staff use different offer designs to index different nuances in the offering action, such as asking permission or confirming an activity. Both the first and second analytic chapters show that systematic deployment of offers help control the direction of the encounters and tacitly instruct constituents as to what services are available. Furthermore, both of these chapters show the flexibility participants employed in turn design and action ascription, which extends previous descriptions of how requests and offers are constructed (Couper-Kuhlen, 2014; Curl, 2006) and supports recent calls for a more nuanced approach to action description from conversation analysts (Kendrick & Drew, 2014; Sidnell & Enfield, 2014). The third analytic chapter investigates the ostensibly political context of the constituency office, and how the MP and constituents raise political topics in conversation. The chapter finds that the term political is challenging to define in live interactions, and relies on the concept of politicizing (Hay, 2007) statements that upgrade (or downgrade) a topic into greater (or lesser) public and governmental concern. Both the MP and constituents were found to initiate political topics, but in different ways. The MP initiated political topics in explicit references to government, in order to provide evidence that the government was aligned with constituents interests. The constituents initiated political topics in vague and indirect references to recent policy changes, and avoided implicating the MP in any criticisms. The findings suggest that constituents privilege interactional norms (such as not criticizing a co-present interlocutor) over any potential interest in making political critiques. The chapter also discusses what impact these findings may have on concepts such as power and evasion . The final analytic chapter assesses the concept of rapport , finding that it is difficult for both participants and analysts to determine long-term outcomes from local, interactional occurrences in interaction. Rapport is important for MPs who may be attempting to build a personal vote relationship with constituents, but this chapter also finds that constituents have a stake in building rapport in order to receive the best (or any) service. The chapter finds that while traditional practices for building rapport , such as doing small talk or finding common ground, are problematic to employ and assess from an interactional perspective, other local outcomes such as progressivity (Fogarty, Augoustinos & Kettler, 2013) and affiliation (Clark, Drew & Pinch, 2003) may be more useful indicators of positive interactions. This chapter concludes that we need a more nuanced, and interactionally-based, framework to train practitioners (and clients) in effective communication practices. This thesis challenges the conversation analytic literature by finding that the constituency office setting revolves around a more flexible ascription of requests than many studies have previously accepted, and that we can analyze actions as if on a spectrum, rather than in bounded categories. The thesis also contributes to the political discourse literature by finding that constituents activities at the constituency office are strongly influenced by interactional norms, rather than political attitudes. Finally, this thesis provides a basis from which to study the constituency office, as a site of service interaction.

This thesis focuses on the social organisation of advice, as it unfolds in interactions between mothers and their young adult daughters on the telephone. The analysis is based on a corpus of 51 telephone calls from 5 different families. Advice giving is studied here using the methods of conversation analysis and discursive psychology. The main interest has been to consider the dimensions that are relevant to the potentially tricky action of advice giving, building on the dimensions of normativity and knowledge asymmetry that have already been identified in the literature. The less strictly institutionalised context studied here provides a relatively new arena for considering the array of issues that are relevant to advice giving. Indeed, this has provided a broad scope for specifying how recipiency is brought off in advice giving sequences and how the position of advice recipient is managed. The analysis begins by considering the different forms of advice that were found in the data and their affordances in terms of the recipient s next turn. Contingency is identified as an important dimension in advice giving and a range of resources are identified which build contingency into the advice in various ways and which provide the recipient with different degrees of optionality when responding to advice. The thesis then goes on to consider how recipients respond to advice and the sorts of issues that make relevant one response type over another. The analysis identifies the importance of affiliation and alignment when considering different types of advice response. Furthermore, it is shown that morality, activity type, and alignment to the recipient s position, are important features of why a particular response type is chosen over another. The final analytic chapter then considers how the potentially tricky action of advice giving is made relevant in the first place. It is shown that the choice between different forms of advice is related to local issues of entitlement and contingency. In considering these different components to advice giving, the analysis explicates an array of important issues in advice giving sequences including: knowledge asymmetry, normativity, entitlement, contingency, affiliation, alignment and morality as well as considering evidence to suggest that advice is a dispreferred action. The findings are discussed in terms of their implications for studying advice and promoting advice acceptance, as well as considering how we can begin to see relationality being constituted.

This study contributed to study how Chinese and Pakistani interactants in 10 telephone conversations, despite their different cultural backgrounds and different speech habits, managed miscommunications and misunderstandings in their communications. It focused on various aspects that hurdle the inter-subjectivity and progressivity of talk between the interlocutors during the telephone interactions. The purpose behind the data collection for this research on miscommunication and (mis)understanding was to obtain audio recordings of real life telephonic conversation in which misunderstanding or reduced understanding as well as not understanding occurred. Out of 10 audio-recordings, the researcher chose the ones in which the participants were Chinese and Pakistani interactants in such a way that the telephone communication always took place cross culturally i.e. between a Pakistani person on one side and a Chinese person on the other. They used English as medium of communication. The participants of the study were introduced with their initials for the purpose of anonymity. Although the conversational corpus had a small size, yet suitably designed analyses aiming at finding the misunderstandings with the help of clear-cut proofs and solid evidences in the transcripts; could yield the required results. The recordings were then transcribed using the Ian Hutchby and Robin Wooffitt’s transcription glossary.The following research questions were designed for the study:1. What is the background of the miscommunication in the recording?2. What proof do the transcripts provide for the miscommunication?3. How does miscommunication emerge?4. How is miscommunication negotiated by the speaker and the recipient?5. What makes an interactional unit a trouble source?Different softwares like Audacity, CLAN, ELAN and Sound Forge will be used for repeated listening and then transcribing purpose. Finally, the data will be analyzed using procedures used specifically in the field of CA.

How do non-vocal practices function within sequences? This thesis addresses silence and gesture in the context of social interaction involving human participants through the framework of conversation analysis (CA) to answer this question. Although it is certainly possible, and indeed common, for gestures and other non-vocal practices to occur during talk, this thesis focuses on those that occur without accompanying talk. In order to understand the role of non-vocal practices in this environment, we must first understand the role of silence (or the absence of talk) in participants’ interactions. How does silence function within the sequential environment? How does context affect how silence and nonvocal practices are treated by participants? If one organisation (or aspect of an organisation) is affected, are all organisations (or aspects of that organisation) affected? I draw on psychological, sociological, and linguistic literature to show why silence and gesture are related in interactional research and how this affects conversation analytic methodology. The work that forms this thesis brings together cross-cultural perspectives and technical advances with respect to silence and non-vocal practices both individually and when they occur together (i.e. non-vocal practices without accompanying talk). I begin with a broad overview of research and theories of gesture and silence before discussing CA as a method and its relationship to silence and non-vocal practices. The empirical studies begin with silence in relation to culture and context and issues in analysing and transcribing silence. I then examine how one sequential environment, in which psychotherapy clients are obligated to respond by orienting to the therapeutic agenda, has a preference structure that is very different from ordinary conversation. In this sequential environment, silence and elaboration are marks of preferred responses rather than dispreferred. The preference structure is made particularly visible through accountability that becomes relevant when a client’s response is produced promptly following the therapist’s overtly therapeutic action. Silence in this environment contributes Inaction and Silent Action in Interaction 3 to clients’ performance of sincerity and participation in the psychotherapeutic process, and non-vocal practices during longer silences can show that the client remains engaged with the sequence. Many authors have accounted for silences that are not treated by participants as problematic by applying constructs such as ‘continuing states of incipient talk’. This construct, however, is variably used and has not been developed through empirical examination. It does not adequately explain interactions that involve silence or gesture, as I show through a content analysis and systematic review. After recommending that researchers engage with participant orientations in environments that differ from canonical conversations, I describe an environment that is commonly thought of as constituting a ‘continuing state of incipient talk’ – television-watching. I show that contrary to some claims about ‘incipient talk’ environments, although response relevance is relaxed, both sequence organisation and turn-taking are strongly oriented to by participants. Compared to ordinary conversation, television-watching also involves more gestures and other nonvocal practices without accompanying talk. I examine how non-vocal practices without accompanying talk are used in interaction. As responsive actions, gestures can be used without accompanying talk as a resource for doing sensitive interactional work, particularly in places where giving offence might be a concern. Non-vocal practices can also be used in other situations to accomplish sequential actions that could otherwise be spoken. These uses of non-vocal practices create methodological questions for conversation analysis, which has traditionally focused on the talk of participants. By clearly distinguishing between actions and turns (two classic CA concepts) and examining the timing of non-vocal practices, I show that non-vocal practices can have a clearly defined role in sequence organisation. CA can thus be a useful method for examining the entire situation of social interaction, including non-vocal practices.

Who is the journalist, a conversation analysis of interviews with party leaders during the 2006 election period, focus on the ideology of journalismÖrebro University, Department of Humanities, Media- and Communication studies, C-studySupervisor: Mats EkströmAuthor: Erica HellstrandIn contemporary society the media is part of the politics, or maybe, politics is part of the media. Whatever the case, they are important to each other, the media play a conclusive role in the connect between politics and citizens, and thus, results of election. The relation between the media and politics should continuously be studied and discussed in the continuously changing modern society.This paper examines the practice of news journalism in interviews with swedish party leaders during the 2006 election period. Focusing on how the ideology of journalism and the professional identity of journalists affect the practice the researcher hopes to contribute to the further understanding of the area. Steven E. Clayman has studied broadcast political interviews and the use of tribune of the people-footing, which means that journalist's align with the public in different ways. Thus, delimitations of the study has been set to the analysis of how journalists use the TV-audience, the studio audience, the people, the citizens, the voters and the common in a set of techniques during the interview.The method used is conversation analysis which concentrates on utterances as actions within sequences of talk. The method is based on a model, developed by Sacks and Schegloff, of turn taking which describes the basic rules of conversation. It is a qualitative study of eight party leader-interviews recorded during the 2006 election. The aim is to examine the professional identity of journalists as a tribune of the people, in the practice of their profession. The researcher aimed to answer two questions:Does the interview structure contribute to enhance the role of the journalist as a tribune of the people?Can patterns be found in the journalist's question-formulations which imply that the journalist is acting in the role as a tribune of the people?Everything in the interview happen because someone has decided i should happen. The scene itself is perfectly planned to fit the aim of the interview, namely to mediate the interrogation of politicians to the people. Questions formulated by persons in the audience or persons at home watching the program constitute a resource to the interviewer, when the question is asked the interviewer can further interrogate the interviewee on the subject without having to explain why the question is worth asking. Further, the structure of the speech-exchange also creates resources for the journalist to stance him/herself as a tribune of the people. Four categories of aligning with the public was found in the material. The journalist can; (1) construct a hypothetical person and ask one or several questions on behalf of this person, (2) formulate a question on behalf of the people, (3) formulate a question on the basis of a indefinite crowd of people and (4) formulate a question on the basis of a definite crowd of people.The results implies that the journalists act as a tribunes of the people, more or less, throughout the interview situation. The question yet to be asked is if this only constitute resources in a struggle between different agendas or if it actually is imbedded in the identity of the journalist. The ideoloy is said to control, motivate and inspire. Thus, a tribune of the people stance creates resources and legitimizes the practice of journalism, but it also creates a place in society where journalism is needed.

This study explores how the positioning of dialogue interpreters is shaped in mediated interaction through the combined investigation of two main units of analysis, i.e. assessments and gaze. The data used consists of a small corpus of authentic, video-recorded, mediated interactions in English and Italian. These encounters take place in pedagogical settings; in particular, the specific type of institutional talk analysed is that of mediated parent-teacher meetings, which represents uncharted territory for interpreting studies. An interdisciplinary approach encompassing conversation analysis and studies on non-verbal communication is adopted to explore how interactants orient to both verbal and non-verbal activities (mainly gaze) in the production and monitoring of each other's actions, in the initiation and maintenance of social encounters, and in the co-construction of meaning and participatory framework. As for the verbal dimension, this thesis focuses on assessments, given that evaluative talk characterises the interactions under scrutiny. In particular, some tendencies (namely upgrading and downgrading renditions) in the way interpreters handle utterances embedding evaluative assessments have been identified, explored and linked to issues of identity and epistemic authority. One of the most innovative aspects of this work lies in the exploration of how positioning is realised not only verbally, but also nonverbally, by accounting for non-verbal features in the analysis of verbal interaction. Although non-verbal features have been recognised as part and parcel of human social interaction as well as important vectors of meaning and co-ordination (e.g. Goodwin 1981; Kendon 1990), their sequential positioning in relation to the production of the ongoing flow of talk and their use by interpreters to complement/replace specific verbal features is uncharted territory for interpreting studies. Since the groundbreaking work by Lang (1976, 1978), little research has integrated gaze in the analysis of the interpreter’s (and participants) verbal output (e.g. Wadensjö 2001; Bot 2005). To enable its investigation, gaze is systematically encoded alongside specific conversational cues via the ELAN software, which interfaces audio-video input in a user-friendlyhypertextual transcription. A specific gaze-encoding system has been developed for triadic interaction, building on Rossano’s (2012) one for dyadic interaction. These symbols have been mapped onto the verbal transcript of specific sequences, with a view to investigating how gaze is used as an interactional resource in conjunction with verbal behaviour when producing such sequences. Through analysis of the actions performed via talk and gaze, the thesis investigates how displays of knowledge and epistemic authority are achieved and the impact of the interpreter’s shifting positioning on the unfolding interaction. The micro-analysis of transcripts is placed within a macro-analytical framework to explore whether interpreters work as intercultural mediators when they display an engaged behaviour and act as ratified participants. Findings show that the specific moves isolated, although trying to establish a common ground with the mothers, do not seem to contribute to participants’ empowerment and participation, thus suggesting the need for a more nuanced conceptualisation of intercultural mediation.

Denna uppsats undersöker förekomsten av kodväxling i svenska ungdomars vardagskonversationer. Uppsatsen använder sig av tre inspelade samtal mellan grupper avvänner i åldern 20–25. Syftet med studien är att undersöka vilka pragmatiska funktioner kodväxling har i ungdomars samtal. Samtalet spelades in och materialet transkriberades, för att sedan analyseras med hjälp av conversation analysis. Resultatet som uppsatsen kom fram till är att kodväxlingar är mer vanligt förekommande i mindre allvarliga samtalsämnen. De förekommer även som en lösning för att inte uppehålla konversationen när en talare glömt bort ett svenskt ord. Vidare förekommer kodväxlingar ofta i kluster. I uppsatsen analyserades även adverben low-key och basically, där slutsatsen är att de används då svenskan saknar liknande ord, och att de kan vara på väg att gå från kodväxling till låneord.