Problemställning: Konsumentbeteendet showrooming är ett hot mot den fysiska butikens kundlojalitet. För att företag med fysiska butiker ska kunna bemöta detta beteende i deras lojalitetsarbete behöver de veta vad som får konsumenter att engagera sig i detta beteende och varför. Syfte: Syftet med studien är att bidra till förståelsen för showrooming genom att undersöka hur olika kanalattribut och produkttyper driver ett urval svenska konsumenter till att engagera sig i showrooming. Forskningsfråga: Vilka olika kanalattribut och produkttyper leder till att urvalet av konsumenterengagerar sig i showrooming? Vilka kanalattribut respektive produkttyper har störst påverkan på deras engagemang i showrooming? Resultat: Urvalet engagerade sig i showrooming och deras beteende påverkades av kanalattribut och produktkategorier men på olika sätt. Vidare visade det sig att vissa av attributen och produktkategorierna inte alls ledde till att urvalet engagerade sig i showrooming. Kunskapsbidrag: Denna studie har bidragit med kunskap om friåkningsbeteendet showrooming genom att bidra med kunskap om vilka kanalattribut och produktkategorier som får konsumenter att engagera sig i detta shoppingbeteende och varför / Problems: The consumer behaviour called showrooming is a threat towards the customer loyalty of the physical store. In order for these companies to great this behaviour in their loyalty work they need to know what leads to consumers engaging in this behaviour and why Purpose: The purpose of this study is to contribute to the understanding of showrooming through an investigation about how different channel attributes and product types leads a selection of Swedish consumers to engage in showrooming. Research question: Which different channel attributes and product types leads to the selection of Swedish consumers engaging in showrooming? Which channel attributes and product types have the biggest impact on the consumers engagement in showrooming? Result: The selection engaged in showrooming and their behaviour was affected by channel attributes and product categories, however, differently. Furthermore, it became visible that some channel attributes and product categories did not lead towards consumers engaging in showrooming. Knowledge contribution: This study has contributed with knowledge about the phenomena showrooming through contribution of what channel attributes and product categories leads towards consumers engaging in this consumer behaviour.

The modern retail landscape is experiencing a continuous change due to digitalization. With the growing number of available channels, consumers' consequent behavior within the fashion retail environment are becoming ever more complex. Which thus poses a challenge for fashion retailers in trying to not only understand them, but how to serve them best. Along this evolution of retail due to digitalization, physical retail stores have closed down due to the increasing competition from e-commerce, although it remains the biggest distribution channel. The role of the physical store is thus experiencing elements of an existential crisis. In this, Generation Z remains an ambiguous consumer segment whose importance will only increase as the generation comes into its purchasing prime. But, Generation Z is not yet well understood as limited research exists on the subject. And as they’re the digital native generation, where retail omnichannel strategies are commonplace, seeking to understand their attitudes, preferences and perceptions of omnichannel retailing, but also the physical store, is thus essential moving into the future. Therefore, the purpose of this study is to distinguish and explore the value of the physical store in the eyes of Generation Z in an omnichannel strategy, within the context of fashion retailing. RQ: What is the role of physical fashion stores within omnichannel strategy, in regard to Generation Z? In order to answer the research question, the method of choice was a qualitative one. The consequent empirical findings were gathered from seven semi-structured interviews, six from Generation Z respondents and one from the CCO of Gina Tricot, yielding a managerial perspective. Thus, allowing for triangulation opportunities. Moreover, besides the empirical findings, we present a proposed framework which illustrates how and why Generation Z’s behavior, preferences and perceptions have ultimately altered the role of physical stores to be one of increasing complementarity within the context of an omnichannel strategy. In describing this evolution, multiple characteristics of Generation Z are distinguished. Finally, this thesis provides a deepened knowledge on how retailers may use their physical store within an omnichannel strategy to better serve Generation Z consumers in order to enhance customer experience and satisfaction. The empirical findings exhibit the physical store as an essential part for consumers within the context of other available channels online. Where multiple aspects otherwise not satisfied through online channels, serve an important purpose for Generation Z consumers. This thesis may thus offer value for retailers in how to balance various appreciated aspects of the physical store, whilst incorporating some of the desired elements of online, to increase the customer experience of physical stores.