¡§Recovery Paradox¡¨ (RP) means that customer who experienced a service failure and a superior service recovery were more satisfied than the customer who didn¡¦t experience a service failure. Furthermore, ¡§Double Deviation¡¨ (DD) means that customer who experienced a service failure and a inferior service recovery were more dissatisfied than the customer who didn¡¦t experience a service failure or just experience a service failure. These two phenomena imply that customers pay more attention on the recovery than on the failure and that the evaluation of recovery is boosted by the initial failure. This study aims to discuss the boundary conditions in which the RP and DD are more likely to occur. This study uses experimental design to examine the boundary conditions of RP and DD. Experiment scenarios were composed of a series of service event in a restaurant. And the experiment wants to examine whether the customer who experienced the service failure would magnify the evaluation of recovery. Moreover, the experiment also wants to examine whether there are other factors affect the occurrence of these two phenomena. The previous failure experience, the strength of service and the measurement of satisfaction were included in this study as potential boundary conditions. The result supports RP, but doesn¡¦t support DD. And the result shows that there is no significant effect between the satisfaction and the previous failure experience. Beside, the strength of service and the measurement of satisfaction have effect on recovery satisfaction.

The cumulative risk model is used to explain the coexistence of small gender differences and large health disparities between husbands and wives. Specifically, the current model incorporates conflict (a risk factor), support (a protective factor), and coping (a moderator of the conflict-stress link) to predict cortisol slopes for newlywed husbands and wives. One hundred and seventy-two couples completed both global and daily measures of protective factors (empathy, responsiveness, and perceived support), risk factors (withdrawal, loyalty, self-silencing, and negativity), and coping (self-distraction, substance use, emotional support, and rumination). For the six days that participants provided daily reports of these constructs, participants also provided waking and evening saliva samples for later determination of salivary cortisol levels. I hypothesized that men would incur more protective factors than would women, and that these protective factors would be associated with steeper cortisol slopes (i.e., healthy cortisol slopes.) Further, I hypothesized that women would incur more cumulative risks than would men, and that these risks would be associated flatter cortisol slopes (i.e., unhealthy cortisol slopes). Finally, I hypothesized that the association between cumulative risk and cortisol slopes would be moderated by coping, such that theoretically-effective coping strategies would blunt the impact of cumulative risks whereas ineffective coping strategies would exacerbate the impact of cumulative risks. Support for these hypotheses was mixed. Women did incur fewer cumulative protective factors than did men; however, there were no gender differences in cumulative risks for this highly satisfied newlywed sample. The impact of both cumulative protection and cumulative risk on cortisol slopes differed for men and women. Coping moderated the impact of cumulative risk on daily cortisol slopes, but again these patterns were different for men and women. Future work must continue to isolate gender differences in relationship processes to understand resulting health implications. With further refinement, the proposed model can provide a more holistic explanation of gendered health disparities, and perhaps identify ways that women and men can experience more equivalent health benefits from romantic relationships. / text

The main aim of this study was to analyse the long-term effects on epiphytic lichen dry mass development, diversity and community structure after exposure to a simulated nitrogen deposition gradient. A whole tree experiment was set up in a boreal forest in the County of Västerbotten in Sweden, whereby 15 trees were artificially irrigated and nitrogen fertilized during seven consecutive years (2006-2012). The treatments were equal to an additional deposition of 0.6, 6, 12.5, 25 and 50 kg N ha-1 yr-1. Branches from the trees were collected in October 2012 and the lichen material was harvested and further analysed during the spring 2013. The results from this study showed that the lichens were directly affected by the long-term increased nitrogen deposition. Generally, lichen dry mass and species richness declined at high nitrogen loads and the initial positive effects of low nitrogen loads reported in a preceding study had thus depressed with time. The results from this study also showed that the composition of the lichen community changed benefitting nitrogen-tolerant species, probably not because of competition but more likely because of nitrogen-sensitive species disappearance. This study strongly indicates that it takes more than a few years to detect changes in lichen communities exposed to enhanced nitrogen loads. In addition low concentrations seem to have a cumulative impact. Consequently, this study stresses the importance of also considering the cumulative effect of low nitrogen loads when determining critical values. The critical load for lichen communities in boreal forests might be below 6 kg N ha-1 yr-1.

By 18 months children demonstrate a range of social-cognitive skills that reflect their emerging capacity to understand and engage in intentional relations with others. Intention understanding is a critical component of children’s social cognition at this age. Although individual differences in social cognition have been linked to neurocognitive maturation, socio-cultural models of development suggest that environmental influences operate in the development of intention understanding, with distal factors operating through proximal processes. In the current study of 501 children and their mothers, we tested and found support for a model in which an accumulation of distal environmental risks was associated with lower maternal responsivity, which was in turn associated with lower social-cognitive competency at 18 months. In addition, part of this effect operated through children’s concurrent language ability. Findings are discussed with respect to the Vygotskian themes of internalization and semiotic mediation.

By 18 months children demonstrate a range of social-cognitive skills that reflect their emerging capacity to understand and engage in intentional relations with others. Intention understanding is a critical component of children’s social cognition at this age. Although individual differences in social cognition have been linked to neurocognitive maturation, socio-cultural models of development suggest that environmental influences operate in the development of intention understanding, with distal factors operating through proximal processes. In the current study of 501 children and their mothers, we tested and found support for a model in which an accumulation of distal environmental risks was associated with lower maternal responsivity, which was in turn associated with lower social-cognitive competency at 18 months. In addition, part of this effect operated through children’s concurrent language ability. Findings are discussed with respect to the Vygotskian themes of internalization and semiotic mediation.

Thesis (doctoral)--Lund University, 1995. / Added t.p. with thesis statement inserted.

Thesis (doctoral)--Lund University, 1995. / Added t.p. with thesis statement inserted.

Thesis (M.S.)--School of Dentistry. University of Missouri--Kansas City, 2004. / "A thesis in dental hygiene education." Typescript. Advisor: Kimberly Krust Bray. Vita. Title from "catalog record" of the print edition Description based on contents viewed Feb. 22, 2006. Includes bibliographical references (leaves 68-70). Online version of the print edition.

Two contour weep berms systems were designed and implemented to evaluate their performance at mitigating water quantity problems from a horse muck composting operation. The field-scale study focused on the hydrologic response of a standard contour weep berm and a modified contour weep berm. The modified contour weep berm incorporated a woodchip trench upgradient of a typical standard contour weep design. Monitoring occurred from July 2011 through spring 2012. Eight storm events produced measureable runoff for the standard contour weep berm; however, only five storm events produced measurable runoff for the modified contour weep berm. The largest storm event occurred on November 27, 2012 with rainfall depth of 49.0 mm. This storm event generated a total runoff volume of 183.1 m3 and 188.5 m3 for the standard and modified contour weep berms, respectively. All runoff produced from the storm events during the monitoring period was completely detained and infiltrated. No runoff was released from the horse muck composting facility through the passive dewatering system to down-gradient vegetative filter strips during the monitoring period.

abstract: Prior sentencing research, especially research on cumulative disadvantage, has mainly focused on the treatment of male defendants, and little attention has been paid to female defendants, especially minority female defendants. Drawing on the intersectional vulnerability and focal concerns perspectives, the current study emphasizes the need to examine disparity in sentencing through an intersectional lens and across multiple decision-making points. Using the State Court Processing Statistics dataset (SCPS) from 1990-2009, this paper investigates the impact that race/ethnicity has for female defendants across individual and successive stages in the sentencing process. The results suggest that race operates through direct and indirect pathways to cause lengthier sentences for Black female defendants compared to White female defendants, thus providing evidence of cumulative disadvantage against Black female defendants. Theoretical, research, and policy implications will be discussed. / Dissertation/Thesis / Masters Thesis Criminology and Criminal Justice 2018