161 |
Non-preemptive shunting in M/M/1 and dynamic service queuing systemsLacek, Steven. January 2008 (has links)
Thesis (M.A.)--Marshall University, 2008. / Title from document title page. Includes abstract. Document formatted into pages: contains v, 46 p. Includes bibliographical references (p. 45-46).
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162 |
Examining and evaluating front-line employees' service recovery competency at the ABC Restaurant and LoungeLan, Chih-Lung. January 2008 (has links) (PDF)
Thesis PlanB (M.S.)--University of Wisconsin--Stout, 2008. / Includes bibliographical references.
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163 |
Measuring and achieving quality customer service : a study on public sector in Malaysia /Rashid, Muhammad Hafiz Abd. January 2008 (has links)
Thesis (M.S.)--Rochester Institute of Technology, 2008. / Typescript. Includes bibliographical references (leaves
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164 |
A systemic perspective of a customer relationship management solution for businesses /Bosse, Sebastian. January 2006 (has links)
Dissertation (PhD)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.
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165 |
Ontario Superhost ... : what is its value to service providers? /Hamer, Susan E. January 1996 (has links)
Thesis (M.S.)--Rochester Institute of Technology, 1996. / Typescript. Includes bibliographical references.
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166 |
Kundendienstpolitik als Marketing-Instrument von Konsumgüterherstellern /Konrad, Eugen, January 1974 (has links)
Thesis (doctoral)--Universität Zürich, 1974. / Includes bibliographical references (p. viii-xiv).
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167 |
Customer-related consequences of downsizing /Winkelmann, Sabine, January 2008 (has links)
Thesis (doctoral)--Universität Mannheim, 2008. / Includes bibliographical references (p. 145).
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168 |
An assessment of the applicability of SERVQUAL dimensions as customer-based criteria for evaluating quality of services in an academic libraryNitecki, Danuta A. January 1995 (has links)
Thesis (Ph. D.)--University of Maryland, 1995. / "95-39711." eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 245-263).
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169 |
Methodology for improving marketing productivity through efficient utilization of customer service resources /Levy, Michael. January 1978 (has links)
Thesis (Ph. D.)--Ohio State University, 1978. / Includes vita. Includes bibliographical references (leaves 331-338). Available online via OhioLINK's ETD Center.
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170 |
How to make a small company's services successfulZheng, John. January 1999 (has links) (PDF)
Thesis--PlanB (M.S.)--University of Wisconsin--Stout, 1999. / Includes bibliographical references.
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