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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.

Search results

Showing 161 to 170 of 5449 (0.028 seconds)
161

Non-preemptive shunting in M/M/1 and dynamic service queuing systems

Lacek, Steven. January 2008 (has links)
Thesis (M.A.)--Marshall University, 2008. / Title from document title page. Includes abstract. Document formatted into pages: contains v, 46 p. Includes bibliographical references (p. 45-46).
Queuing theory. Customer services
162

Examining and evaluating front-line employees' service recovery competency at the ABC Restaurant and Lounge

Lan, Chih-Lung. January 2008 (has links) (PDF)
Thesis PlanB (M.S.)--University of Wisconsin--Stout, 2008. / Includes bibliographical references.
Customer services Restaurants
163

Measuring and achieving quality customer service : a study on public sector in Malaysia /

Rashid, Muhammad Hafiz Abd. January 2008 (has links)
Thesis (M.S.)--Rochester Institute of Technology, 2008. / Typescript. Includes bibliographical references (leaves
164

A systemic perspective of a customer relationship management solution for businesses /

Bosse, Sebastian. January 2006 (has links)
Dissertation (PhD)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.
Customer relations Consumer satisfaction
165

Ontario Superhost ... : what is its value to service providers? /

Hamer, Susan E. January 1996 (has links)
Thesis (M.S.)--Rochester Institute of Technology, 1996. / Typescript. Includes bibliographical references.
Customer services Service industries
166

Kundendienstpolitik als Marketing-Instrument von Konsumgüterherstellern /

Konrad, Eugen, January 1974 (has links)
Thesis (doctoral)--Universität Zürich, 1974. / Includes bibliographical references (p. viii-xiv).
Customer services. Consumer goods.
167

Customer-related consequences of downsizing /

Winkelmann, Sabine, January 2008 (has links)
Thesis (doctoral)--Universität Mannheim, 2008. / Includes bibliographical references (p. 145).
168

An assessment of the applicability of SERVQUAL dimensions as customer-based criteria for evaluating quality of services in an academic library

Nitecki, Danuta A. January 1995 (has links)
Thesis (Ph. D.)--University of Maryland, 1995. / "95-39711." eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 245-263).
Academic libraries Customer services
169

Methodology for improving marketing productivity through efficient utilization of customer service resources /

Levy, Michael. January 1978 (has links)
Thesis (Ph. D.)--Ohio State University, 1978. / Includes vita. Includes bibliographical references (leaves 331-338). Available online via OhioLINK's ETD Center.
Marketing. Customer services.
170

How to make a small company's services successful

Zheng, John. January 1999 (has links) (PDF)
Thesis--PlanB (M.S.)--University of Wisconsin--Stout, 1999. / Includes bibliographical references.
Customer services Small business

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