By applying the Kano Model on mobile payment, the paper aims at giving an overview on thebasic, performance and excitement requirements that affect customer satisfaction. In this paper,mobile payment customer requirements are compared to former research conducted onpayment methods in general. Furthermore, each requirement is divided into two parts focusingon Business-to-Customer and Business-to-Business aspects. The findings of the paper werethat while there is still some overlapping between general payment method and mobile paymentmethod requirements, some requirements such as security, fake-proof nature, reputation andreliability of the method has transformed and became more important. Furthermore, due totechnological advancements new customer requirements occur.

Um dos caminhos mais seguros para que as empresas conquistem clientes é através do aperfeiçoamento constante em seus portfólios de produtos, direcionando-os ao atendimento de requisitos dos clientes. Devido à carência de métodos que incorporem os requisitos dos clientes nas especificações de projeto de máquinas agrícolas, o objetivo deste trabalho é propor atividades de gestão dos mesmos ao longo do PDP. As contribuições deste trabalho para o PDP de uma empresa do setor de máquinas agrícolas resume-se na formalização das atividades de gestão de requisitos, nas discussões das atividades que apresentam deficiências e também no levantamento de sugestões propostas para as deficiências encontradas no método atual. A partir desses objetivos, o trabalho mostra uma revisão teórica sobre o tema, a qual nos proporcionou um amplo conhecimento dos processos de requisitos dentro dos modelos de PDP propostos por autores. Em seguida, foi apresentada uma metodologia para a gestão de requisitos dentro do PDP de máquinas agrícolas levando em consideração as literaturas pesquisadas e as condições atuais de uma empresa, quanto a este assunto. A consolidação desta pesquisa deu-se através de uma aplicação visando a exequibilidade do método durante o desenvolvimento de um subsistema de uma colheitadeira. Os resultados indicaram que as atividades propostas foram adequadas no sentido de assegurar a rastreabilidade dos requisitos de tal forma que o produto desenvolvido, efetivamente, incorporasse as demandas iniciais dos clientes. / Organizations have invested in the continuous improvement of product portfolios viewing to incorporate customers' needs and requirements. Due to the lack of systematic methods to incorporate the requirements of customers in the design specifications of the agricultural equipments, this paper aim is to propose activities for managing requirements throughout the PDP (Product Development Process). The contributions of this paper for the PDP of an agricultural machine company are summarized in the formalization of the requirement management activities, in the discussions of the activities that present deficiencies and also the proposition of solutions for these deficiencies. This research includes a theoretical review on the subject that provided us a wide knowledge of the requirement processes in the PDP models proposed by the authors. Next it puts forward a methodology for requirement management within the PDP agricultural equipments taking into account the literature and the company current PDP conditions. The proposed activities consolidation was achieved throughout the development of a combine subsystem. The results indicated that the proposed activities were adequate to ensure the traceability of requirements, so that the product developed effectively incorporated the initial demands of customers.

Um dos caminhos mais seguros para que as empresas conquistem clientes é através do aperfeiçoamento constante em seus portfólios de produtos, direcionando-os ao atendimento de requisitos dos clientes. Devido à carência de métodos que incorporem os requisitos dos clientes nas especificações de projeto de máquinas agrícolas, o objetivo deste trabalho é propor atividades de gestão dos mesmos ao longo do PDP. As contribuições deste trabalho para o PDP de uma empresa do setor de máquinas agrícolas resume-se na formalização das atividades de gestão de requisitos, nas discussões das atividades que apresentam deficiências e também no levantamento de sugestões propostas para as deficiências encontradas no método atual. A partir desses objetivos, o trabalho mostra uma revisão teórica sobre o tema, a qual nos proporcionou um amplo conhecimento dos processos de requisitos dentro dos modelos de PDP propostos por autores. Em seguida, foi apresentada uma metodologia para a gestão de requisitos dentro do PDP de máquinas agrícolas levando em consideração as literaturas pesquisadas e as condições atuais de uma empresa, quanto a este assunto. A consolidação desta pesquisa deu-se através de uma aplicação visando a exequibilidade do método durante o desenvolvimento de um subsistema de uma colheitadeira. Os resultados indicaram que as atividades propostas foram adequadas no sentido de assegurar a rastreabilidade dos requisitos de tal forma que o produto desenvolvido, efetivamente, incorporasse as demandas iniciais dos clientes. / Organizations have invested in the continuous improvement of product portfolios viewing to incorporate customers' needs and requirements. Due to the lack of systematic methods to incorporate the requirements of customers in the design specifications of the agricultural equipments, this paper aim is to propose activities for managing requirements throughout the PDP (Product Development Process). The contributions of this paper for the PDP of an agricultural machine company are summarized in the formalization of the requirement management activities, in the discussions of the activities that present deficiencies and also the proposition of solutions for these deficiencies. This research includes a theoretical review on the subject that provided us a wide knowledge of the requirement processes in the PDP models proposed by the authors. Next it puts forward a methodology for requirement management within the PDP agricultural equipments taking into account the literature and the company current PDP conditions. The proposed activities consolidation was achieved throughout the development of a combine subsystem. The results indicated that the proposed activities were adequate to ensure the traceability of requirements, so that the product developed effectively incorporated the initial demands of customers.

Um dos caminhos mais seguros para que as empresas conquistem clientes é através do aperfeiçoamento constante em seus portfólios de produtos, direcionando-os ao atendimento de requisitos dos clientes. Devido à carência de métodos que incorporem os requisitos dos clientes nas especificações de projeto de máquinas agrícolas, o objetivo deste trabalho é propor atividades de gestão dos mesmos ao longo do PDP. As contribuições deste trabalho para o PDP de uma empresa do setor de máquinas agrícolas resume-se na formalização das atividades de gestão de requisitos, nas discussões das atividades que apresentam deficiências e também no levantamento de sugestões propostas para as deficiências encontradas no método atual. A partir desses objetivos, o trabalho mostra uma revisão teórica sobre o tema, a qual nos proporcionou um amplo conhecimento dos processos de requisitos dentro dos modelos de PDP propostos por autores. Em seguida, foi apresentada uma metodologia para a gestão de requisitos dentro do PDP de máquinas agrícolas levando em consideração as literaturas pesquisadas e as condições atuais de uma empresa, quanto a este assunto. A consolidação desta pesquisa deu-se através de uma aplicação visando a exequibilidade do método durante o desenvolvimento de um subsistema de uma colheitadeira. Os resultados indicaram que as atividades propostas foram adequadas no sentido de assegurar a rastreabilidade dos requisitos de tal forma que o produto desenvolvido, efetivamente, incorporasse as demandas iniciais dos clientes. / Organizations have invested in the continuous improvement of product portfolios viewing to incorporate customers' needs and requirements. Due to the lack of systematic methods to incorporate the requirements of customers in the design specifications of the agricultural equipments, this paper aim is to propose activities for managing requirements throughout the PDP (Product Development Process). The contributions of this paper for the PDP of an agricultural machine company are summarized in the formalization of the requirement management activities, in the discussions of the activities that present deficiencies and also the proposition of solutions for these deficiencies. This research includes a theoretical review on the subject that provided us a wide knowledge of the requirement processes in the PDP models proposed by the authors. Next it puts forward a methodology for requirement management within the PDP agricultural equipments taking into account the literature and the company current PDP conditions. The proposed activities consolidation was achieved throughout the development of a combine subsystem. The results indicated that the proposed activities were adequate to ensure the traceability of requirements, so that the product developed effectively incorporated the initial demands of customers.

The aim of this Master's Thesis is to propose improvement of the process of providing selected service, specifically serving food in the AV Gastro canteen located in the University of Economics, Prague Žižkov, for customers using the method Quality Function Deployment (QFD abbreviated), converts customer requirements into measurable indicators and set improved values. The interviewing technique based on use of questionnaires in written and electronic form was used to disclose customer requirements. One step of this method is the technical competitive assessment of functional requirements, the mystery shopping method was used for this. The graphical output of this method is the set of matrices called the house of quality. Various measures including the outline of associated costs were proposed based on outputs of QFD.

The aim of this thesis is to research customers' requirements for products for children and their perception of quality marks awarded to those products. Research focuses detection of possible changes in the shopping behavior of parents, customer preferences when buying baby products, willingness to inquire about dangerous products and knowledge of quality marks for products intended for children. Results showed that the primary requirement of customers for products is quality. Revealed further customer demand for quality marks, but also their low awareness of these marks.

This master‘s thesis deals with the analysis of the management system according to the international standard ISO 9001. It gives an explanation of the meaning of the particular standards in the area of quality management and defines the key areas in the management system of the industrial company. The practical part of the thesis is a review of the management system at Meva, identification of the deficiencies and proposal for their elimination using the QFD and FMEA methods.

Customs services are increasing and becoming more important as global and cross-border trade increases. New trade agreements are developing which changes the prerequisites for actors concerned by the customs market. The customs industry is in many cases old-fashioned where customs service providers are making declarations by hand. The purpose of this study is to gain a deeper understanding about development of customs services based on the parameters: technology, trade blocs, climate issues and customer requirements. This study is based on a deductive approach where a qualitative method has been used for data collection. The data collection has been done by interviewing people from various companies and organizations with significant knowledge within the customs area. With support of the interviews and theoretical learnings a presumptive future of the customs industry has been developed. The results were constructed by assembling learnings from the interviews and are visualized based on the four parameters. Quality and price are important factors that reflect all the respondents’ answers regarding the customer requirements of the industry. Reputation and the opportunity to cover a larger geographical area are also parameters that the respondents mentioned. In the upcoming years there are demands regarding more data integration and digitalization between customs service providers and companies within the industry. This digitalization might help companies to evaluate and use trade agreements. Environment is a topic that is constantly being noticed in all industries, the customs industry as well. Common to the respondents was that climate issues will generate a future of more national and local nature. We see an increased degree of protectionism according to respondent seven. Block chain is a technology that has received increased attention lately, which leading to the question of whether this is something that customs companies should consider. In the future, blockchain may be worth investing in, but at the moment there are several limitations with the technology.

This report focuses on the design of a university knowledge management system (KMS), and how such a system can provide the framework for students and faculty to partake in, share, and collaborate on research activities. The collaborative environment of a university KMS, or research network, must be established in order for a university to maintain its reputation as a competitive research institution and to develop its faculty and students outside the classroom. A research network may contain a variety of features, some of which include faculty profiles, forums, communication portals, publication links, biographies, faculty keywords, interest areas and contact information. Several web-based systems provide the capabilities required for a well-functioning research network, including creating a customized system in-house. Thus, the existence of various alternatives often leads to great difficulty selecting, designing, and/or customizing a feasible system. The systems engineering process allows a university to evaluate and select the most desirable research network to suit its needs while maintaining decision objectivity. Once a system is selected, the university must integrate the research network into its existing research organization through a structured implementation plan, which includes system implementation schedule, functionality, required resources, and cost analysis. In addition, this report includes a case study performed at California Polytechnic State University, San Luis Obispo (Cal Poly). In this case study, the KMS design and systems engineering process are applied to Cal Poly, in an attempt to satisfy Cal Poly’s need for a robust research network. An implementation plan developed for Cal Poly is presented, as well.

The application of new technologies into products allows manufacturers to differentiate their products and fulfil customer requirements. A method to assess the impact of technologies on the fulfilment of customer requirements has been investigated in this research. The main focus is the application of advanced technologies, which may be still in the concept phase, to complex systems using automotive engines as case studies. In these systems the customer will not directly interact with the technologies but the technologies are applied to deliver the range of customer requirements individually or collectively. A standard tool, Quality Functional Deployment (QFD) has been adopted to capture the customer requirements. As all the technology combinations cannot be assessed experimentally due to resource limitations, expert opinion has been employed. A questionnaire has been developed to capture the experts’ opinions of the performance of the technologies in a non-linear Likert-type scale. The combination of expert opinion, where the experts are specialists in a range of engineering disciplines, has been considered and analysis methods incorporating opinion weighting have been developed that parallel established expert opinion analysis methods used for subjective probability risk analysis. The analysis methods enabled different technology combinations to be assessed and customer requirements for different target products to be incorporated to provide a route for optimum technology selection to fulfil customer requirements. A pilot study and two case studies were used to investigate the methodology with Customer feedback used to validate the output in one of the case studies. The research has shown that the Customer Focussed Technology Selection framework and methodology developed in this thesis is a new approach to selecting technologies. The case studies have demonstrated it is an effective framework for evaluating the impact of low technology-readiness-level technologies in complex systems on the Customer. The methodology is suitable for application in technology development processes such as the Jaguar Land Rover TCDS process to support the initial technology selection. / Jaguar Land Rover