Made available in DSpace on 2015-04-16T14:48:57Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 1335587 bytes, checksum: 00e064c7130a2330d113309003b8fab9 (MD5) Previous issue date: 2012-09-03 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / This work is part of digital impairment theme, a concept that extends what has been commonly treated in the literature as digital divide. Consisting digital impairment on three dimensions - access, informational-cognitive and behavioral also as complex relationships and interdependence between them, it was decided to investigate a specific behavior - the cyberslacking - defined by the use the Internet use an employee makes during working hours, using technological infrastructure provided by the organization with particular purposes. The aim of this research was to find out what general conditions of access favor or disfavor cyberslacking in the public sector. The place chosen to achieve the research was the Federal University of Paraiba, with employees who exercise administrative functions as the research subjects. The methodological procedures consisted on application of three questionnaires and an interview to verify mainly the levels of physical symptoms, satisfaction with the general conditions of access and cyberslacking. The results allowed us to realize that physical symptoms are indifferent to behavior, but there is a preponderance of dissatisfaction with the general conditions of access, which may influence the frequency of Internet use for personal purposes of the research participants. Free internet access in the workplace, perceived privacy and volume and pace of work were mentioned among the elements that promote access cyberslacking. It was possible to identify other aspects unrelated to access which influence behavior, especially demotivation at work. / Este trabalho insere-se na temática de limitação digital, conceito este que amplia o que vem sendo comumente tratado na literatura como exclusão ou desigualdade digital. Consistindo a limitação digital de três dimensões de acesso, cognitivo-informacional e comportamental e de relações complexas e de interdependência entre elas, optou-se pela verificação de um comportamento específico o cyberslacking definido como o uso que um empregado faz da Internet, durante o horário de trabalho, utilizando a infraestrutura tecnológica fornecida pela organização, com propósitos particulares. O objetivo geral da pesquisa foi conhecer que condições gerais de acesso favorecem ou desfavorecem o comportamento no setor público. Para a consecução da pesquisa, o local escolhido foi a Universidade Federal da Paraíba, tendo como sujeitos da pesquisa servidores que exercem funções administrativas. Os procedimentos metodológicos consistiram da aplicação de três questionários e uma entrevista, a fim de verificar, essencialmente, os níveis de sintomas físicos, de satisfação com as condições gerais de acesso e de cyberslacking. Os resultados permitiram perceber que os sintomas físicos são indiferentes ao comportamento, mas existe preponderância de insatisfação em relação às condições gerais de acesso, o que pode influenciar a frequência de uso da Internet para fins pessoais entre os participantes da pesquisa. Entre os elementos de acesso que favorecem o cyberslacking, foram citados o acesso livre à Internet no local de trabalho, a privacidade percebida e o volume e ritmo de trabalho. Foi possível verificar outros aspectos não relacionados ao acesso que influenciam o comportamento, com destaque para a desmotivação com o trabalho.

While the introduction of the Internet facilitated the communication channels at the workplace to improve employees’ productivity, it also raised new challenges, such as Internet use for personal activities. Organizations face productivity losses due to employees’ involvement in counterproductive behaviors, such as cyberslacking. The frequency of mobile device cyberslacking is anticipated to increase due to continuous developments in online connectivity, applications, and the significant growth of mobile device usage worldwide. In addition, research has shown that employees’ commitment to their organization can encourage behaviors that positively influence productivity. Employee’s commitment is a crucial factor because it can benefit an organization in different ways, such as enhancing performance, decreasing absenteeism, and reducing turnover, thus, resulting in sustained productivity. Hence, limited studies have been conducted on the impact of employee cyberslacking using mobile devices and employee’s commitment to the organization on productivity. The research problem that this research study addressed is mobile device cyberslacking at the workplace as it relates to productivity. The main goal of this research study was to develop and validate, using Subject Matter Experts (SMEs), a Mobile Cyberslacking- Commitment Taxonomy using the measures of mobile device cyberslacking based on the self-reported frequency of cyberslacking (FCyS) and employee’s commitment to the organization (EC2O) to provide indirect indication for employee productivity. This research study implemented three phases. Phase One of this study, using the Delphi method, collected data via anonymous online surveys from 19 SMEs to evaluate and validate a set of items relevant to the measures of mobile device FCyS and EC2O, the survey scale, instructions to participants, and the Mobile Cyberslacking-Commitment Taxonomy. In Phase two, using a pilot study, a group of 35 participants were recruited to verify the validity of the survey instrument that was revised by SMEs. In Phase three, the validated survey was sent via email to assess six research questions. The final survey was sent to 1,063 employees who work at organizations in Saudi Arabia and use mobile device on a daily basis. The response rate was 24.93% with 265 usable records. The results of the study showed that employees were dispersed across the Mobile Cyberslacking-Commitment Taxonomy with 4.5% of the employees were positioned in the more problematic quadrant indicating that this portion of employees will not use their mobile devices at the workplace to improve their productivity. The overall results showed that the population had a low frequency of mobile cyberslacking and a high commitment to the organization, thus, have a better potential for productivity. Significant differences in the two constructs were also found across several demographics including age, gender, education level, industry type. Recommendations for practice and research are provided. Moreover, several areas for future research are also presented. The results of this research study contributed to information systems’ body of knowledge by providing researchers and practitioners a novel benchmarking tool of Mobile Cyberslacking-Commitment Taxonomy to enable the measure of employees’ FCyS and EC2O to classify employees’ potential for productivity in the context of the workplace.

Yes / Internet-enabled technologies can facilitate students' learning, engagement, and productivity but they also present challenges by way of distraction. Cyberslacking is the use of internet-enabled technologies by students in class for non-class related activities. This research attempts to understand the factors that influence students' cyberslacking intentions in class, through extending the Theory of Planned Behavior with lack of attention, apathy towards course material, distraction by others, perceived threat, and escapism. Quantitative data were collected (n = 188) using a survey method with undergraduate and postgraduate students from a management school in a British university. All eight proposed hypotheses were found to be supported. The findings indicated that constructs such as lack of attention, apathy towards course material, and distraction by others are significant predictors of attitude. Further, attitude, subjective norm, perceived behavioral control, perceived threat, and escapism were found to significantly influence students’ cyberslacking intentions.

Cyberloafing is the nonsanctioned recreational use of the computers/internet during work hours. Although research is increasing, the processes related to cyberloafing are not well understood. In the current studies, I developed, tested, and evaluated a series of causal minor-cyberloafing models. In Study 1, I empirically compared four minor-cyberloafing taxonomies and selected two of these models as my working taxonomies for minor cyberloafing. In Study 2, I tested and evaluated eight causal minor-cyberloafing models using structural equation modeling techniques and various model-data fit indices. Results of Study 2 indicated that the models were not plausible, bringing into question the value of the proposed models. Despite the poor primary results, I did find a number of potentially important results in the subsequent exploratory analyses. First, I observed high correlations between minor cyberloafing and four of my exploratory variables. Second, I found that one’s perception of the descriptive cyberloafing norms predicted minor cyberloafing above and beyond one’s perception of the injunctive cyberloafing norms. Finally, I found that the predictors cyberloafing attitudes and perceived descriptive norms accounted for a substantial amount of variance in minor cyberloafing. I discuss the theoretical implications of the exploratory results and future directions for research in the discussion section.

Counterproductive work behaviors have been studied extensively, but much less work has been done on cyberloafing - the personal use of the internet at work. The purpose of this investigation was threefold: a) replicate a previous finding and test the Theory of Planned Behavior as a model of the antecedents of cyberloafing, b) investigate the influence of cyberloafing on task performance in actual organizations, and c) examine the relationship between cyberloafing and job satisfaction in actual organizations. Four hundred forty seven subordinates and 147 supervisors from various organizations participated in the current investigation. Results suggest that a) the Theory of Planned Behavior is an appropriate model of the antecedents of cyberloafing, b) cyberloafing might not have a strong influence on task performance, except when done frequently and in long durations, and c) job satisfaction is unrelated to cyberloafing on a desktop but is related to cyberloafing on a cellphone. Implications and future directions are discussed.

With the increasing use of the Internet, new challenges are presented to employees in the workplace. Employees spend time during work hours on non-work related activities including visiting e-commerce Websites, managing personal email accounts, and engaging in e-banking. These types of actions in the workplace are known as cyberslacking. Cyberslacking affects the employees’ productivity, presents legal concerns, and undermines the security of the organization’s network. This research study addressed the problem of cyberslacking in the public sector, by assessing the ethical severity of cyberslacking activities, as well as how employees perceived that the frequency of such activities occurred by their co-workers. Participants from public sector agencies were asked to report about their amount of time spent and frequency of cyberslacking, what they report about their co-workers’ amount of time spent and frequency of cyberslacking, as well as their perceived ethical severity of cyberslacking in the workplace. First, an expert panel, of 10 cybersecurity subject matter experts, was used to initially validate the instrument, followed by quantitative data collection. This study assessed the measures via a Web-based anonymous survey. Following pre-analysis data screening, this study used a combination of descriptive statistics, analysis of covariance (ANCOVA), as well as Ordinal Logistics Regression (OLR) and Multiple Linear Regression (MLR) analyses to address the research questions (RQs). Comparisons of the measures were also conducted. Results from 183 participants indicate that employees report their co-workers to engage in cyberslacking significantly higher than what they reported about themselves, and ethical severity of cyberslacking was not reported to be high. The problem of personal misuse of the Internet in the workplace was the focal point of this research study. The Internet facilitates productive communication in the workplace. However, it also poses a significant challenge to employees given its availability to enable non-work related activities. As such, it was necessary to examine both the perceptions about the ethical severity of IS misuse in the workplace and the actual self reported amount of cyberslacking by employees, compared to what they claim their co- workers are engaged in, especially in the public sector. Finally, this research study attempted to contribute to the Information Systems body of knowledge by empirically identifying the aforementioned relationships. Discussions and implications for future research are provided.