Past research suggests that members of devalued groups recognize their group is discriminated against. Do the implicit responses of members of these groups demonstrate the same pattern? I argue that they do not and that this is due to a motivated protection of members of devalued groups’ social identity. Study 1 demonstrates that, at an explicit level African-Canadians recognize that their group is discriminated against, but at an implicit level African-Canadians think that most people like their group to a greater extent than do European-Canadians. Study 2 replicates this implicit finding but demonstrates that devalued and majority groups do not have different implicit normative regard about a non-devalued group. Study 3 again replicates the implicit finding with Muslim participants while demonstrating that, when affirmed, this group difference disappears. Study 4 demonstrates that implicit normative regard can predict collective action over and above implicit attitudes and explicit normative regard. The implications for social identity theory and collective action are discussed.

Past research suggests that members of devalued groups recognize their group is discriminated against. Do the implicit responses of members of these groups demonstrate the same pattern? I argue that they do not and that this is due to a motivated protection of members of devalued groups’ social identity. Study 1 demonstrates that, at an explicit level African-Canadians recognize that their group is discriminated against, but at an implicit level African-Canadians think that most people like their group to a greater extent than do European-Canadians. Study 2 replicates this implicit finding but demonstrates that devalued and majority groups do not have different implicit normative regard about a non-devalued group. Study 3 again replicates the implicit finding with Muslim participants while demonstrating that, when affirmed, this group difference disappears. Study 4 demonstrates that implicit normative regard can predict collective action over and above implicit attitudes and explicit normative regard. The implications for social identity theory and collective action are discussed.

Esta pesquisa tem como objetivo principal analisar a apropriação do desenvolvimento geográfico desigual brasileiro pelas empresas de Contact Center. A constituição e expansão das operações brasileiras de teleatendimento estão atreladas às privatizações do setor de telecomunicações, com a aquisição das empresas estatais por grandes transnacionais, e a consequente terceirização dos serviços a partir do final da década de 1990. A análise da divisão territorial do trabalho das operações de teleatendimento revela a presença de forças centrípetas, com a manutenção do controle nas principais metrópoles brasileiras, e centrífugas, com a dispersão das unidades de produção para os centros urbanos não metropolitanos e para a região Nordeste. O uso seletivo da densidade técnica e informacional do território permite às empresas a incorporação lucrativa de áreas onde os recursos, principalmente, capital e trabalho, são desvalorizados. / The present work intends to analyze the exploitation of Brazilian uneven geographical development by Contact Center companies. Since the end of the 1990s, the establishment and expansion of Brazilian operations telemarketing has been linked to the privatization of the telecommunications sector, with the subsequent acquisition of state enterprises by large transnational corporations, with has resulted in the outsourcing of services. The corporations territorial division of labor shows the presence of both centripetal forces, with maintenance control in major Brazilian cities, and centrifugal forces, with the dispersion of production facilities in non-­ metropolitan and urban centers in the Northeast. The selective use of technical and informational density allows companies to lucratively incorporate areas where resources, especially labor and capital, are devalued.

Esta pesquisa tem como objetivo principal analisar a apropriação do desenvolvimento geográfico desigual brasileiro pelas empresas de Contact Center. A constituição e expansão das operações brasileiras de teleatendimento estão atreladas às privatizações do setor de telecomunicações, com a aquisição das empresas estatais por grandes transnacionais, e a consequente terceirização dos serviços a partir do final da década de 1990. A análise da divisão territorial do trabalho das operações de teleatendimento revela a presença de forças centrípetas, com a manutenção do controle nas principais metrópoles brasileiras, e centrífugas, com a dispersão das unidades de produção para os centros urbanos não metropolitanos e para a região Nordeste. O uso seletivo da densidade técnica e informacional do território permite às empresas a incorporação lucrativa de áreas onde os recursos, principalmente, capital e trabalho, são desvalorizados. / The present work intends to analyze the exploitation of Brazilian uneven geographical development by Contact Center companies. Since the end of the 1990s, the establishment and expansion of Brazilian operations telemarketing has been linked to the privatization of the telecommunications sector, with the subsequent acquisition of state enterprises by large transnational corporations, with has resulted in the outsourcing of services. The corporations territorial division of labor shows the presence of both centripetal forces, with maintenance control in major Brazilian cities, and centrifugal forces, with the dispersion of production facilities in non-­ metropolitan and urban centers in the Northeast. The selective use of technical and informational density allows companies to lucratively incorporate areas where resources, especially labor and capital, are devalued.