When a project work was performed at DHL Express in Borås in spring 2007 the time of theprocesses at the terminal was measured. DHL Express in Borås is working with tworecruitment companies and the employees could therefore be divided into two groups; thepermanent employees and the hired employees. There were a slight difference in performancebetween these two groups of employees and it was then questioned if DHL Express in Boråsreally was working in the best way with the recruitment companies.The theories that were used in this thesis work was; complexity theories by Murray Gell-Mann, Game theory by John Forbes Nash and Lean. These three theories were used at thesame time to get the best outcome.The methods that were used was investigating the contracts between DHL Express and therecruitment companies, interviews with the employees at the tactical level that are in contactwith the recruitment companies in their daily work with base from the contracts,conversations and discussions with employees, pictures was also taken to document parts ofthe terminal at DHL Express in Borås.The result of the thesis work was that a “best-way-package” how DHL Express in Boråsshould work with the recruitment companies was set up. This “best-way-package” could beapplied on any terminal at DHL Express if wanted. / Uppsatsnivå: D