Purpose and problem discussion: Nowadays, it is crucial to implement social responsibility to business operations to succeed as a business. Companies face increased demands from customers and stakeholders to show their actions regarding social responsibility. At the same time, digital development is shaping the communication industry, creating new communication platforms in the world. The purpose of this study is to explore digital communication agencies role in the production and implementation of digital products within digital channels to best understand digital social responsibility. The study aims to answer the research questions: What social responsibilities does a digital communication agency have in regard to the products and messages they produce for digital channels? and How do digital communication agencies become socially responsible when using digital channels? Method: An abductive analysis method was applied to semi-structured interviews with digital communication agencies in Jönköping, Sweden. The analysis of the empirical findings has resulted in deeper understanding of social responsibility in digital environments; a study area that has not been explored before. Four digital communication agencies represent the average digital social responsibility mindset and business culture in Jönköping, Sweden. This gave us the possibility to research social responsibility on digital channels. Results, discussion and conclusions: The results show that the digital communication agencies clients are entirely responsible for the digital material published on their own digital channels. Although, the agencies do need to make sure they produce the best possible material for their clients to avoid bad relationships with stakeholders and a bad reputation. The results also show that social responsibility is not first priority for any company; profitability always comes first. The key to digital social responsibility is to work with the right clients and thoroughly analyse the client’s business operations to bring out the best in each case and to be prepared for backlashes. The digital communication agencies could also benefit from a crisis plan, to minimise stress and optimize the problem solving if a crisis would occur. If doing this correctly,the agencies enable genuine and honest digital communication, which minimises the risk of being perceived unfairly on digital platforms. This is especially of importance on digital platforms, where the speed, great reach and two-way communication makes it even easier to receive negativity and face backlashes. A digital communication agency can become socially responsible by working with the right clients, as well as producing and publishing genuine and honest digital communication.

Art directing i en digital kommunikationsbyrå och att arbeta heltid eller deltid som konstnär är två yrken som har en sak gemensamt. I egenskap av professionella roller har de en nyckeluppgift de måste uppfylla – att vara kreativa. I denna uppsats fokuserar vi på den kreativa processen vid generering av idéer i områden av digital media och konst för att se om det finns tydliga skillnader eller likheter i hur kreativt arbete för sig inom båda områden. För att jämföra den kreativa processen mellan de två parterna har vi gjort flertalet intervjuer och observationer med yrkesverksamma konstnärer och art directors. Genom att undersöka områdena kreativitet, design och konst har vi distingerat ett antal olika steg som är teoretiskt möjliga att applicera på både design och konst. Genom att ställa samma frågor till samtliga informanter och genom att kategorisera de händelser som dokumenteras vid observationerna hoppas vi på att kunna dra slutsatser om likheter och olikheter inom de kreativa processerna i konst och designarbete. Vi hoppas även att våra resultat kan tillämpas på senare studier samt av designers och konstnärer som vill lära sig av varandras arbete. / Art directing in a digital communication agency and working as a full or part-time artist is two occupations that have one thing in common. Both professional roles has one key assignment that they need to fulfill – to be creative. In this paper we will focus on the creative process when generating ideas in the areas of digital media and arts to see if there are any significant differences or similarities between how the creative work is done in both areas. To compare the creative process between the two parts we have done several interviews and observations with working creators within the areas. By exploring the concepts of creativity, design and art we have distinguished several steps which theoretically could be applied to both design work and arts. By asking the same questions to all informants and by categorizing the events documented in the observations we hopeto be able to come up with conclusions about what differences there are between the processes in artand design work. We also hope that our results can be adapted in later studies and by designers andartists who want to learn something from each other's work.