More and more organizations are starting to use workflow management systems (WfMS) to monitor, control and manage business processes. However, currently available commercial workflow systems are rather rigid and cannot meet the requirements of a dynamic and fast-changing business. Exception handling capabilities of the systems are very limited. Some research work has been done to address the issue by extending database technologies in workflow domain. In this thesis, we begin with a brief review of some main workflow concepts and do a survey of current research work on exception handling. We propose a leveled workflow model based on Micro-Organization Activity Processor (MOAP) and Object-Oriented Workflow Model (OOWM), which is an extension of Object-Oriented Enterprise Modeling (OOEM). The MOAP construct is extended with a goal concept and the OOEM service concept. We then propose a mechanism for exception handling which utilizes artificial intelligence technologies such as means-end analysis. We further demonstrate the functionalities and exception handling processes with a web-based simulator by applying some workflow exception cases.

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This study presents an overview of a national case study exploring the IS/IT outsourcing phenomenon in the different sectors of a developing country. The study is empirically based and provides a logical extension to earlier research studies/endeavours in the field of IS/IT outsourcing. Kuwait has been used as an example of a developing country where the data collection for this study was carried out. The primary data on IS/IT outsourcing practices, obtained for the first time in Kuwait, were collected by means of survey questionnaires and semi-structured interviews supported by organisational documentation. To the best of our knowledge, this research represents the first effort in IS/IT research to address and discuss outsourcing issues in the context of developing nations using a holistic approach. The research seeks to identify the factors that give rise to this phenomenon, and the degree to which they influence the practices, procedures, and outcomes of IS/IT outsourcing arrangements in Kuwait. The overall research aimed to provide a comprehensive pragmatic picture of IS/IT outsourcing practices, including motivations, risk analysis, contract drafting and legal issues, vendor selection criteria, evaluation practices, decision-making process, and post-evaluation experience. There is growing evidence within the Kuwaiti environment to suggest that organisations are not achieving the desired benefits from their IS/IT outsourcing operations. IS/IT outsourcing projects in Kuwait are still undertaken in ways that are not clearly related to strategic change. IS/IT outsourcing decisions are rarely taken from a thorough and detailed strategic perspective, and efficiency improvements remain an overriding consideration. A central argument of this thesis concerns the need to understand the complex cultural and environmental implications of IS/IT outsourcing within developing countries' context, as this practice is becoming increasingly important in developing nations. It is, therefore, the aim of the this study to contribute to the growing body of knowledge in this area by exploring the theoretical foundations underlying the process of outsourcing and developing a better understanding of this process based on a holistic view in terms of the critical success factors that lead to success and failure of IS/IT outsourcing projects in Kuwait. The findings of this study have emphasised the importance of proposing best practice guidelines for IS/IT outsourcing practices in Kuwait specifically and other `similar' developing countries and such a set of best practice guidelines is set out in this thesis. A better understanding of the IS/IT outsourcing process as embodied in the-best practice guidelines is important, as it can be said with certainty that the drive towards outsourcing of IS/IT services/applications in the different sectors of Kuwait is on an increasing trend and gathering momentum.

Two Landsat TM scenes of SW England and a sub-scene of North Cornwall have been analysed visually in order to examine the effect of resolution on lineament interpretation. Images were viewed at several different scales as a result of varying image resolution whilst maintaining a fixed screen pixel size. Lineament analysis at each scale utilised GIS techniques and involved several stages: initial lineament identification and digitisation; removal of lineaments related to anthropogenic features to produce cleansed lineament maps; compilation of lineament attributes using ARC/INFO; cluster analysis for identification of lineament directional families; and line sampling of lineament maps in order to determine spacing. SW England lies within the temperate zone of Europe and the extensive agricultural cover and infrastructure conceal the underlying geology. The consequences of this for lineament analysis were examined using sub-images of North Cornwall. Here anthropogenic features are visible at all resolutions between 30m and 120m pixel sizes but lie outside the observation threshold at 150m. Having confidence that lineaments at this resolution are of non-anthropogenic origin optimises lineament identification since the image may be viewed in greater detail. On this basis, lineament analysis of SW England was performed using image resolutions of 150m. Valuable geological information below the observation threshold in 150m resolution images is likely, however, to be contained in the lineament maps produced from higher resolution images. For images analysed at higher resolutions, therefore, knowledge-based rules were established in order to cleanse the lineament populations. Compiled lineament maps were 'ground truthed' (primarily involving comparison with published geological maps but included phases of field mapping) in order to characterise their geological affinities. The major lineament trends were correlated to lithotectonic boundaries, and cross-cutting fractures sets. Major lineament trends produced distinct frequency/orientation maxima. Multiple minor geological structures, however, produced semi-overlapping groups. A clustering technique was devised to resolve overlapping groups into lineament directional families. The newly defined lineament directional families were further analysed in two ways: (i) Analysis of the spatial density of the length and frequency of lineaments indicates that individual and multiple lineament directional families vary spatially and are compartmentalised into local tectonic domains, often bounded by major lineaments. Hence, such density maps provide useful additional information about the structural framework of SW England. (ii) Lineament spacing and length of the lineament directional families were analysed for the effect of scale and geological causes on their frequency/size distributions. Spacing of fracture lineaments were found to be power-law, whereas lengths showed power-law and non-power-law distributions. Furthermore the type of frequency/size distribution for a lineament directional family can change with increasing resolution.

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There are different kinds of requirements on an information system. Of particular concern to this study are non-functional requirements (NFRs). These are aspects of a system. independent of any technical capabilities that it may have, which form a series of constraints on how a system will actually perform, and of which an organisation must take account in order to achieve success. This thesis studies non-functional requirements with particular reference to those that support an organisation in the process of structural change. Particular attention is paid to those non-functional requirements that will be constraints that hinder the performance and efficiency of any organisation if they are not fully understood and incorporated into the new information system. The way in which such non-functional requirements should be handled is illustrated by an extensive case study of the main provider of telecommunications services in Saudi Arabia. The researcher first took an interest in the Saudi telecommunications industry as a result of the recent moves to transform the country's telecommunications service from the traditional structure to a new system by the introduction of privatisation. The new modified system is called the Saudi Telecom Company (STC), though it is at present still under the effective control of the Saudi Ministry of Post, Telephone and Telegraph (MoPTT), the previous telecommunications service provider. The Saudi telecommunications service has been a monopoly managed through traditional public management systems, typically influenced by a dominant bureaucracy. The researcher's concern has been to study and describe the current management, structure, and operations (in particular the information systems) of the MoPTT in order to identifY key issues and potential areas for development which will help the MoPTT, as the STC, to offer a quality telecommunications service in the new competitive market. The researcher sets the telecommunications industry in Saudi Arabia in its national context by providing the political, cultural and economic background to the Kingdom of Saudi Arabia. This is of particular importance in view of the significance discovered by his study of non-technical environmental factors in the performance of the telecommunications service in the country. Using a combination of the qualitative and quantitative research approaches, the researcher examined the literature relevant to his topic and undertook a fieldtrip to Saudi Arabia, when he conferred extensively with MoPTI management and staff, observed MoPTI structures and operations, and consulted other experts in telecommunications. Reflection on the literature along with extensive fieldtrip consultation and observation reveal that a full account of the operations and potential of the Saudi telecommunications system cannot be provided by a consideration of its technical functions and processes alone. Due recognition must be given to the peculiarly Saudi setting of the service, and in particular attention must be paid to non-functional aspects, such requirements and constraints related to the environment in which the system has to operate. Culturally related non-functional requirements are of particular interest, and the case of Internet access in Saudi Arabia is examined, since it provides an especially good example of a non-functional requirement which is undergoing change, while still acting as a constraint on telecommunications usage. The case is related to a new conception of Saudisation, whereby Saudi personnel are no longer simply taking over and imitating western skills, but where they are providing Saudi solutions to Saudi questions. Using information gathered largely during his fieldtrip, the researcher provides a comprehensive description and discussion of the current MoPTT business areas, organisational structures, and information systems. Not only the commercial and technical features of these operations are examined, but also the extent to which they succeed in fulfilling or operating within the non-functional requirements and constraints, especially those of particularly Saudi origin, imposed upon them. Where appropriate, potential new approaches and directions for the MoPTI in relation to handling issues are indicated. Employing techniques developed by Dr. Michael Porter of Harvard University, an analysis has been provided of the of the MoPTI's enterprise strategy, since it is this which ultimately drives all the operations of the MoPTI, and upon which the MoPTI's telecommunications service will depend for commercial success in the new postprivatisation market. Based upon this analysis, the researcher has put forward explicit operational, managerial, and business proposals which should allow the MoPTT to seize the opportunities offered by privatisation, and to achieve success in both the domestic and the international telecommunications market. The researcher has felt able to identifY a number of specific factors within the MoPTr which might receive particular attention for revision and improvement, as they impact on all MoPTT operations and are of critical importance for its commercial success. These areas are strategic planning, marketing, training, customer relations, an integrated information system, and workforce management. As a result of his investigation into the operations of the MoPTT the researcher has been able to identify a new approach to the future of telecommunications in Saudi Arabia. He has designed an information architecture within which the MoPTT information systems might operate, and which takes full account of the role of non-functional aspects in the degree of success of such a complex operation. He offers a comprehensive description of the basis, operational details, and advantages of the implementation of this architecture for the MoPTT's information system operations. The particular benefits of Saudisation are stressed. It became clear during the research that the concept of Saudisation simply as the taking over and imitation of tasks previously carried out by non-Saudis (because they had the training and experience) was now inadequate. Saudisation has now to be understood as a cultural as well as a technical or business transformation, a dynamic concept relating both to enduring Saudi cultural values and to changing social attitudes and practices. Indeed this concept of Saudisation would repay further investigation as a suitable topic for future academic research, and the researcher makes this recommendation. He does so principally because the traditional understanding of the concept now seems inadequate and therefore a factor likely to inlnbit the truly indigenous development industry and services within Saudi Arabia.

This study investigates the factors affecting the implementation of e-BIS with a focus on the factors facilitating implementation success and obstacles leading to failure. An in-depth review of literature in information systems and e-business implementation was conducted to identify various implementation approaches and possible factors affecting eBIS implementation. / Thesis (PhDBusinessandManagement)--University of South Australia, 2007.