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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

Upplevelsen av e-postrelaterad stress vid tillämpning av särskild rutin för hantering.

Härdelin, Anita January 2011 (has links)
Att ständigt vara tillgänglig och hantera inkommande e-post under en arbetsdag kan skapa upplevelse av stress. Syftet med studien var att se om skattningen av stressen minskade om en procedur som liknar traditionell postmottagning tillämpades. Studien genomfördes som ett experiment på en IT-avdelning. Deltagarna delades upp i en kontrollgrupp som arbetade som vanligt med sin e-post och en försöksgrupp som arbetade enligt instruktion. Studien pågick under 8 veckor och stressmätning genomfördes vid tre tillfällen, innan start av experimentet, efter 4 veckor och efter ytterligare 4 veckor. Resultatet visade att stresskattningen var högre för kvinnor medan männens stressupplevelse inte påverkades alls. Den ökade stresskattningen tog sig uttryck i en ökad takt i det egna beteendet, negativ känslomässig upplevelse i relation till andras beteende samt känslan av brist på inre kontroll. Utifrån resultatet är det angeläget att forska vidare på området så länge e-post förblir ett centralt arbetsverktyg. / To be readily accessible and constantly manage incoming e-mail in a working day can create perception of stress. The purpose of this study was to see if the perceived stress was reduced if a procedure similar to traditional mail handling was used. The study was conducted as an experiment in an IT department. Participants were divided into a control group who were working as usual with their e-mail and a test group that worked according to given instructions. The study lasted for 8 weeks and the stress was evaluated on three occasions, before the start of the experiment, after 4 weeks and at the end. The results showed that perceived stress level increased with women, while men's stress levels were not affected at all. The increased stress showed itself in an increased work pace, negative emotional experience in relation to the behavior of others and the feeling of a lack of internal control. Based on these results, it is certainty that further research in this area is needed as long as e-mail remains a key work tool.

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