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The relationship between organisational culture and financial performance in a South African investment bankDavidson, Gina Monique 30 November 2003 (has links)
This research explores the relationship between the organisational culture and financial performance of a South African investment bank by means of quantitative research. The Denison Organizational Culture Survey was used to measure the organisational culture of the investment bank and was administered to a sample of 327 employees. Income statement ratio analysis was selected as a means to assess the financial performance. The results indicate that very few of the financial measures selected could be shown to be correlated with the organisational cultural traits or subscales. Correlations between the cultural dimensions of team orientation, agreement, customer focus and vision were found with certain financial measures. Although these correlations were above the 0.50 level, the levels of significance were not sufficient in all cases to draw conclusions with confidence. The only cultural trait that was found to be correlated with financial measures was the consistency trait. / Industrial and Organisational Psychology / M.Com. (Industrial and Organisational Psychology)
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Performance management system and improved productivity : a case of department local government and housing in Limpopo ProvinceMunzhedzi, Pandelani Harry 10 1900 (has links)
The Performance Management System (PMS) has been introduced in the South African public service with the intentions of monitoring, reviewing, assessing performance,
developing underperformers, and recognising and rewarding good performance. This study was undertaken as an attempt to investigate whether the PMS of the Department of Local Government and Housing (DLGH) in the Limpopo Province contributes to the
improvement in departmental productivity. The literature review undertaken in this study
shows that there is a general poor understanding of PMS in the public service and in the DLGH in particular. It (the literature review) further establishes that there are several challenges that hinder the effective implementation of a PMS in the public service. Other
findings of the study include that there is a challenge of biased ratings (subjective
assessment), and a setting of unrealistic performance targets which are unrealisable by
employees. The foregoing justifies the reasons why productivity levels are not always
realised and targets not achieved by the DLGH.
The main finding of the study is that, although it plays a significant role in the
improvement of productivity, the PMS has not contributed to the improvement of
productivity of the DLGH in the Limpopo Province. The main recommendation on the
basis of this finding is that there should be a regular and thorough training of officials
within the DLGH about the PMS and how it influences productivity. Other additional
recommendations include, inter alia, that the Departmental Moderating Committee
should demand verifiable evidence to justify a higher rating during quarterly assessments,
and that punitive/disciplinary measures be taken against those who do not comply with
the provision of the PMS policy, particularly failure to submit performance instruments. / Public Administration / M Admin. (Public Administration)
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The balanced scorecard as a performance measurement tool for the South Africa government's upgrading of informal settlements programmeJulyan, Leoni 06 1900 (has links)
The perceived lack of progress by the Department of Human Settlements (“Department”) in meeting the increased demand for subsidised housing post-1994 is a ticking time bomb, given the repeated promises without any prospect of meeting the commitment to eradicate or upgrade all informal settlements by 2014. Despite ongoing delivery of subsidised housing, the backlog remained at 2,4 million households from 2005 to 2009, the indicator being the number of informal settlement households. The “Department” has acknowledged the existence of bureaucratic blockages throughout the housing delivery chain. Despite the urgency of the situation, there appears to be no research on the departmental factors hampering delivery under the Upgrading of Informal Settlements Programme (“programme”) and finding a solution that would maximise delivery within budgetary constraints. This research assesses the suitability of the Balanced Scorecard (BSC), a Strategic Management Accounting performance measurement and management tool, for addressing the departmental factors hampering delivery (“factors”) under the “programme” and develops a conceptual framework to guide any future application of the BSC to the “programme”.The complexity of housing delivery and the proposed integration of the BSC call for a detailed literature study of the post-1994 national housing and “programme” documentation and that of the public sector BSC. The theoretical study will establish how and by whom housing delivery should be done, the “factors” and the BSC framework and translation process. This will serve as the basis for the assessment of the suitability of the BSC for addressing the “factors” and the development of the conceptual framework.This study revealed that the BSC is suitable for addressing seven of the eight departmental factors hampering delivery under the “programme” and partially suitable for addressing the remaining factor. The recommendation is that the BSC be applied to the “programme” according to the conceptual framework provided. This study has contributed to knowledge by: producing an overall picture of the national framework for the delivery of subsidised housing, presenting the BSC as a suitable performance measurement tool for addressing the departmental factors hampering delivery under the “programme”, and developing a conceptual framework for any future BSC application to the “programme”. / Accounting Sciences / D. Com. (Accounting)
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Validering van 'n gerekenariseerde simulasietegniek vir die meting van kliëntediensvaardighede / The validation of a computerized simulation technique for the measurement of customer services skillsBotha, Mathilda Martha Maria 12 1900 (has links)
Gehaltediens lei tot effektiwiteit in enige organisasie. Die meting hiervan behoort 'n prioriteit te
wees, maar geskikte, gevalideerde, wetenskaplike meetinstrumente hiervoor bestaan nie.
Die algemene doel van die navorsing was die validering van 'n gerekenariseerde simulasietegniek
("Business Principles Orientation") vir die meting van klientediensvaardighede.
In die literatuuroorsig is klientediens gedefinieer en vyf dimensies van gehaltediens gei:dentifiseer.
Deur empiriese navorsing is die gerekenariseerde simulasietegniek ("Business Principles
Orientation") se meting van klientediensvaardighede bepaal, deur dit afte neem op 'n steekproef
van 28 kassiere in 'n supermark. Hierdie instrument is gekorreleer met die Servqual-vraelys.
Die resultate dui op 'n swak verband tussen die veranderlikes van die Servqual-vraelys en
gerekenariseerde simulasietegniek. Hiervolgens is die gerekenariseerde simulasietegniek en die
ontwikkelingsverslag wat dit verskaf, nie geldig in die meting van klientdiensvaardighede nie.
Aanbevelings ten opsigte van die instrument se verdere verfyning en navorsing word geformuleer. / Quality service leads to effectiveness in any organisation. The measurement of effectiveness
should be a priority, but suitable, valid and scientific measurement instruments for this purpose
does not exist.
The general aim of the research was the validation of a computerized simulation technique
("Business Principles Orientation") for the measurement of client service skills.
In the literature survey, quality service was defined and five dimensions of quality service
identified. In the empirical research the measurement of client service skills through the use of the
computerized technique ("Business Priciples Orientation"), was determined by testing it on a
sample of 28 cashiers from a supermarket. This instrument was correlated with the Servqual-questionaire.
The results show little correlation between the variables of the Servqual questionaire and
computerized simulation technique. In terms hereof the computerized simulation technique and
development report that it provides, is not valid in the measurement of client care skills.
Recommendations for further refinement and research pertaining to this instrument is formulated. / Industrial & Organisational Psychology / M.A. (Bedryfsielkunde)
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The relationship between organisational culture and financial performance in a South African investment bankDavidson, Gina Monique 30 November 2003 (has links)
This research explores the relationship between the organisational culture and financial performance of a South African investment bank by means of quantitative research. The Denison Organizational Culture Survey was used to measure the organisational culture of the investment bank and was administered to a sample of 327 employees. Income statement ratio analysis was selected as a means to assess the financial performance. The results indicate that very few of the financial measures selected could be shown to be correlated with the organisational cultural traits or subscales. Correlations between the cultural dimensions of team orientation, agreement, customer focus and vision were found with certain financial measures. Although these correlations were above the 0.50 level, the levels of significance were not sufficient in all cases to draw conclusions with confidence. The only cultural trait that was found to be correlated with financial measures was the consistency trait. / Industrial and Organisational Psychology / M.Com. (Industrial and Organisational Psychology)
|
46 |
Performance management system and improved productivity : a case of department local government and housing in Limpopo ProvinceMunzhedzi, Pandelani Harry 10 1900 (has links)
The Performance Management System (PMS) has been introduced in the South African public service with the intentions of monitoring, reviewing, assessing performance,
developing underperformers, and recognising and rewarding good performance. This study was undertaken as an attempt to investigate whether the PMS of the Department of Local Government and Housing (DLGH) in the Limpopo Province contributes to the
improvement in departmental productivity. The literature review undertaken in this study
shows that there is a general poor understanding of PMS in the public service and in the DLGH in particular. It (the literature review) further establishes that there are several challenges that hinder the effective implementation of a PMS in the public service. Other
findings of the study include that there is a challenge of biased ratings (subjective
assessment), and a setting of unrealistic performance targets which are unrealisable by
employees. The foregoing justifies the reasons why productivity levels are not always
realised and targets not achieved by the DLGH.
The main finding of the study is that, although it plays a significant role in the
improvement of productivity, the PMS has not contributed to the improvement of
productivity of the DLGH in the Limpopo Province. The main recommendation on the
basis of this finding is that there should be a regular and thorough training of officials
within the DLGH about the PMS and how it influences productivity. Other additional
recommendations include, inter alia, that the Departmental Moderating Committee
should demand verifiable evidence to justify a higher rating during quarterly assessments,
and that punitive/disciplinary measures be taken against those who do not comply with
the provision of the PMS policy, particularly failure to submit performance instruments. / Public Administration and Management / M Admin. (Public Administration)
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The balanced scorecard as a performance measurement tool for the South Africa government's upgrading of informal settlements programmeJulyan, Leoni 06 1900 (has links)
The perceived lack of progress by the Department of Human Settlements (“Department”) in meeting the increased demand for subsidised housing post-1994 is a ticking time bomb, given the repeated promises without any prospect of meeting the commitment to eradicate or upgrade all informal settlements by 2014. Despite ongoing delivery of subsidised housing, the backlog remained at 2,4 million households from 2005 to 2009, the indicator being the number of informal settlement households. The “Department” has acknowledged the existence of bureaucratic blockages throughout the housing delivery chain. Despite the urgency of the situation, there appears to be no research on the departmental factors hampering delivery under the Upgrading of Informal Settlements Programme (“programme”) and finding a solution that would maximise delivery within budgetary constraints. This research assesses the suitability of the Balanced Scorecard (BSC), a Strategic Management Accounting performance measurement and management tool, for addressing the departmental factors hampering delivery (“factors”) under the “programme” and develops a conceptual framework to guide any future application of the BSC to the “programme”.The complexity of housing delivery and the proposed integration of the BSC call for a detailed literature study of the post-1994 national housing and “programme” documentation and that of the public sector BSC. The theoretical study will establish how and by whom housing delivery should be done, the “factors” and the BSC framework and translation process. This will serve as the basis for the assessment of the suitability of the BSC for addressing the “factors” and the development of the conceptual framework.This study revealed that the BSC is suitable for addressing seven of the eight departmental factors hampering delivery under the “programme” and partially suitable for addressing the remaining factor. The recommendation is that the BSC be applied to the “programme” according to the conceptual framework provided. This study has contributed to knowledge by: producing an overall picture of the national framework for the delivery of subsidised housing, presenting the BSC as a suitable performance measurement tool for addressing the departmental factors hampering delivery under the “programme”, and developing a conceptual framework for any future BSC application to the “programme”. / Accounting Sciences / D. Com. (Accounting)
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48 |
Validering van 'n gerekenariseerde simulasietegniek vir die meting van kliëntediensvaardighede / The validation of a computerized simulation technique for the measurement of customer services skillsBotha, Mathilda Martha Maria 12 1900 (has links)
Gehaltediens lei tot effektiwiteit in enige organisasie. Die meting hiervan behoort 'n prioriteit te
wees, maar geskikte, gevalideerde, wetenskaplike meetinstrumente hiervoor bestaan nie.
Die algemene doel van die navorsing was die validering van 'n gerekenariseerde simulasietegniek
("Business Principles Orientation") vir die meting van klientediensvaardighede.
In die literatuuroorsig is klientediens gedefinieer en vyf dimensies van gehaltediens gei:dentifiseer.
Deur empiriese navorsing is die gerekenariseerde simulasietegniek ("Business Principles
Orientation") se meting van klientediensvaardighede bepaal, deur dit afte neem op 'n steekproef
van 28 kassiere in 'n supermark. Hierdie instrument is gekorreleer met die Servqual-vraelys.
Die resultate dui op 'n swak verband tussen die veranderlikes van die Servqual-vraelys en
gerekenariseerde simulasietegniek. Hiervolgens is die gerekenariseerde simulasietegniek en die
ontwikkelingsverslag wat dit verskaf, nie geldig in die meting van klientdiensvaardighede nie.
Aanbevelings ten opsigte van die instrument se verdere verfyning en navorsing word geformuleer. / Quality service leads to effectiveness in any organisation. The measurement of effectiveness
should be a priority, but suitable, valid and scientific measurement instruments for this purpose
does not exist.
The general aim of the research was the validation of a computerized simulation technique
("Business Principles Orientation") for the measurement of client service skills.
In the literature survey, quality service was defined and five dimensions of quality service
identified. In the empirical research the measurement of client service skills through the use of the
computerized technique ("Business Priciples Orientation"), was determined by testing it on a
sample of 28 cashiers from a supermarket. This instrument was correlated with the Servqual-questionaire.
The results show little correlation between the variables of the Servqual questionaire and
computerized simulation technique. In terms hereof the computerized simulation technique and
development report that it provides, is not valid in the measurement of client care skills.
Recommendations for further refinement and research pertaining to this instrument is formulated. / Industrial and Organisational Psychology / M.A. (Bedryfsielkunde)
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Operational performance measurement of world major airlines with a particular emphasis of Ethiopian airlines : an integrated comparative approachAbeyi Abebe Belay 11 1900 (has links)
Organizations specifically the airlines industry are increasingly facing the challenges of operational efficiency measurement. During the last years enormous attention has been given to the assessment and improvement of the performance of productive systems. However, literatures show that there are limitations of the existing models to measure efficiency uniformly and exhaustively across the airlines. The problems are due to lack of the technical efficiency measuring model which unifies and integrates different measuring models into a single model.Therefore, this thesis investigates assessment of the operational performance of world major airlines by employing integrated comparative models to address the above problems. In this
study, technical efficiency is addressed among many performance issues by using three types of modes of performance measurement: a non parametric one, represented by Data Envelopment Analysis (DEA) and; a parametric one, represented by Stochastic Frontier Analysis (SFA) and the Balance Scorecard (BSC) which is a strategic management tools. Unlike most of the previous studies, this study integrates the BSC concepts into DEA and SFA model. To evaluate technical efficiency of major international airlines, the study use panel of unbalanced data for the year 2007-2014 to make integrated comparative analysis. The research project incorporates seven leading variables and four lagging variables taken from BSC concept to implement into the DEA and SFA. All the three models of performance measurements have their own strength and limitation if they are used alone. But if the three models are integrated and combined together, they would yield better comparative and quality of efficiency assessment. Therefore, the study primarily developed a model beginning from the theoretical framework assumption into building of a unified comparative model of integrated comparative operational
efficiency assessment of airlines. The research design and methodology uses secondary data collection i.e. annual reports and
business reports of airlines which are collected from the airlines own website. The huge amount of financial and operational data cannot be collected by using primary data collection method as it would make it practically impossible and expensive. So by employing secondary data
collection method saves time, money and a panel data can be accessed and generated easily. Hence, from 100 world major airlines population which are ranked by revenue, simple random sampling is used to select 80 samples airlines for this study. First, the BSC identifies the input and output variables. Next, the DEA model ranks the efficiency measurement, identifies the slack variables and benchmarks the airlines. Third, the SFA model identifies technical efficiency, the random error and technical inefficiency. Finally, the technical efficiency estimates obtained from the two techniques are analyzed comparatively. The research makes further analysis of
particular case of the Ethiopian Airlines in relation to the most efficient and inefficient airlines and in comparison of the regional analysis.
After extensive tests have been conducted, ‘Balanced Frontier Envelopment’ model is developed. According to this model, it is a paramount to measure efficiency with combining the strength of three models together and gives better results than the previous one or two combined models. The developed and integrated strategic model enhances measuring of the operating technical efficiency of airlines. This model benefit the airlines industry in many ways such as
minimizing the cost and maximizing profit through managing technical efficiency which lead into the success of the airlines. From the model perspective, therefore, result of DEA model is much higher than the result of SFA model. DEA model is easier to manipulate than the SFA model because the former does not need the functional form while the later requires a functional form. Furthermore, according to the efficiency finding of the study, first, the European regional airlines are relatively more efficient than the rest of regions in the world. Second, the North America regional airlines are the second more efficient regional airlines in the world. Third, the Ethiopian airlines are the most efficient in Africa when we compare among Egyptair, Kenyan Airways and South African Airways. Fourth, high revenue does not necessarily leads to the technical efficiency of the firm. / Business Management / D.B.L. (Business Leadership)
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