Things develop quickly in today's internet-linked global economy and competition is intense. Speed, cost, and quality are no longer the trade-offs they once were. Today's consumers demand immediate access to high-quality products and services at a reasonable price. Thus, Managers are challenged to speed up the product creation and delivery cycle, while cutting costs and improving quality. Regardless of the size and purpose of the organisation and the technology involved, people are the common denominator when facing this immense challenge. Success or failure depends on the ability to attract, develop, retain, and motivate the employees. The human-resource employee is the drive behind all these voice-to-voice and face-to-face interactions, attempting to represent the emotions, attitudes, and behaviours required by the organisation. The objective of this research study was to determine the relationship between Emotion Work and Well-being among human-resource employees in the chrome industry. The research method consisted of a literature review and an empirical study. A cross-sectional survey design was used to collect the data. A non-probability convenience sample was taken from human-resource employees in the chrome industry. The Utrecht Work Engagement Scale, Oldenburg Burnout Inventory, the Frankfurt Emotion Work Scales, Greek Emotional Intelligence Scale, Emotional Labour Scale, and Social Support Scale were used as measuring instruments. The data was analysed by making use of descriptive statistics, Cronbach alpha coefficients, factor-analysis, Pearson product-moment correlation coefficients, and multiple regression analyses of variance (multivariate analysis of variance and ANOVA), calculated using SPSS. Compared to the the guidelines of a > 0,07 (Nunnally & Bernstein, 1994), all of the scales of the measuring instruments have normal distributions except for Engagement where the kurtosis was positively skewed. Compared to the guidelines of a > 0,07 (Nunnally & Bernstein, 1994), the Cronbach alpha coefficient of all the constructs is considered to be acceptable. A factor analysis confirmed four factors of Emotion Work, consisting of Emotional Dissonance, the Display of Positive/Pleasant Emotions, the Display of Empathy, and the Display of Negative/Unpleasant Emotions. Emotional Intelligence also consists of four factors namely the Use of Emotion, Caring Empathy, the Control of Emotions, and Expression Recognition. Well- being consists of two factors namely Exhaustion and Engagement. Finally, Social Support consists of three factors Co-worker Support, Supervisor Support, and Family Support. An analysis of the data indicated that all of the correlations between the different constructs mentioned below are statistically and practically significant. The Display of Positive/Pleasant Emotions and the Display of Empathy is positively related to Emotional Dissonance. The Display of Empathy is positively related to Emotional Dissonance as well as to the Display of Positive/Pleasant Emotions. The Display of Negative/Unpleasant Emotions is negatively related to the Display of Positive/Pleasant Emotions and the Display of Empathy. Exhaustion is negatively related to Engagement, the Use of Emotions, and the Control of Emotions. Engagement is positively related to Co-worker Support, the Use of Emotion as well as to the Control of Emotions. Family Support is positively related to both Supervisor Support and Co-worker Support. Supervisor Support is positively related to Co-worker Support. The Use of Emotion is positively related to Caring Empathy and the Control of Emotions. Caring Empathy is positively related to the Control of Emotions, the Display of Positive/Pleasant Emotions, and the Display of Empathy, while it in turn is negatively correlated to the Display of Negative/Unpleasant Emotions. The Control of Emotions is negatively related to the Display of Negative/Unpleasant Emotions. Emotional Dissonance is positively related to both the Display of Positive/Pleasant Emotions and the Display of Empathy. Finally, the Display of Positive/Pleasant Emotions is positively related to the Display of Empathy. In a multiple regression analysis with Emotional Dissonance as dependant variable and with demographic variables, as independent variable a statistically significant model was produced. More specifically, 11% of the variance predicted in Emotional Dissonance was explained by gender, age and ethnicity. In a multiple regression analysis indicated that Emotional Intelligence (specifically the Use of Emotion), Emotion Work (specifically Emotional Dissonance), and Social Support (specifically Co-worker Support) predicted 31% of the total variance in Engagement. Emotional Intelligence (specifically the Use of Emotion and the Control of Emotions), Emotion Work (specifically Emotional Dissonance and the Display of Negative/Unpleasant Emotions), and Social Support (specifically Co-worker Support) predicted 43% of the total variance in Exhaustion A multivariate analysis of variance, which was used to determine differences between ethnic, age, and gender groups with regard to Emotion Work, indicated that participants in the African ethnic group experienced higher levels of Emotional Dissonance than participants in the White ethnic group. Female participants display higher levels of Emotional Dissonance, the Display of Positive/Pleasant Emotions, and the Display of Empathy, while male participants experienced higher levels of the Display of Negative/Unpleasant Emotions. The age group of 42 to 51 experienced lower levels of Emotion Work owing to the experience of Emotional Dissonance, than participants in the age groups of 21 to 31, 32 to 41, and 52 to 66. / Thesis (M.A. (Human Resource Management))--North-West University, Potchefstroom Campus, 2009.

This study deals with the importance of the steps of grief and forgiveness in the recovery of the emotionally wounded person. The basis theoretical research clearly showed that God is the source of healing and forgiveness. The most important words for forgiveness in the Old Testament is salach, nasa and kaphar while aphiemi, apoluo and charizoma are the most important words for forgiveness in the New Testament. A special focus was consequently placed on these different words and the one overwhelming fact that repeatedly came to the fore was that, if a person has been granted forgiveness by God, he should also forgive his transgressor. The meta-theoretical research has clearly shown that both grief and forgiveness consist of a process that has to be worked through. Losses may be experienced as a result of traumatic events and when these losses affect a person negatively, they must be grieved over. Usually before a person has not completed his grief work, he can not move on to forgiving his offender. For the purpose of the empirical study, five cases of people who experienced trauma were selected and studied. The study highlighted the importance of considering the unique personal history of each individual, especially with reference to unresolved traumatic experiences in this person's past. From each of these case studies the importance of forgiveness came strong to the fore as a determining factor regarding the healing process of the emotionally wounded person. In the practical theoretical section a pastoral model is presented within which the different phases of the process of grief, as well as the process of forgiveness, are very prominent. The six phases of grief are I) shock and denial, 2) anger, 3) depression, 4) bargaining and wishful thinking, 5) sorrow, 6) forgiveness, resolution and acceptance. The process of forgiveness consists of three phases and nine steps. Phase one is the preparation for forgiveness and consists of the following four steps: 1) Forgiveness must be understood. 2) Recognize that forgiveness is necessary. 3) Identify the emotions involved. 4) Confront the hate. Phase two is really the core of forgiveness and consists of the following three steps: 5) bearing the pain, 6) setting boundaries to protect oneself, 7) releasing those who have wronged us. Phase three is oriented toward the possibility of starting over and consists of the following two steps: 8) assuming responsibility, 9) longing for reconciliation. This is a model that can affectively be applied in the pastoral guidance of persons who are struggling with unresolved grief, and consequently are not able to forgive. / Thesis (Ph.D. (Pastoral))--North-West University, Potchefstroom Campus, 2009.

The purpose of this study was to investigate the relationship between emotional intelligence, sense of coherence and coping behaviour in a group of students at a South African university. An availability sample of 101 students completed self-report measures of emotional intelligence, sense of coherence and coping behaviour. The measures were found to be valid and reliable in this particular group and the means and standard deviations calculated were comparable with those mentioned in literature. It was further found that emotional intelligence was better able, than sense of coherence, to predict the following coping strategies: turning to religion, suppression of competing activities, planning, active coping and problem solving. Emotional intelligence and sense of coherence were both good predictors of the coping strategy positive reinterpretation and growth. It was concluded that individuals with a high emotional intelligence have developed more effective coping strategies than individuals who do not have well-developed emotional abilities. Practical implications of the findings are indicated. / Thesis (M.A. (Psychology))--North-West University, Vaal Triangle Campus, 2005.

The purpose of this study was to investigate the relationship between emotional intelligence, sense of coherence and coping behaviour in a group of students at a South African university. An availability sample of 101 students completed self-report measures of emotional intelligence, sense of coherence and coping behaviour. The measures were found to be valid and reliable in this particular group and the means and standard deviations calculated were comparable with those mentioned in literature. It was further found that emotional intelligence was better able, than sense of coherence, to predict the following coping strategies: turning to religion, suppression of competing activities, planning, active coping and problem solving. Emotional intelligence and sense of coherence were both good predictors of the coping strategy positive reinterpretation and growth. It was concluded that individuals with a high emotional intelligence have developed more effective coping strategies than individuals who do not have well-developed emotional abilities. Practical implications of the findings are indicated. / Thesis (M.A. (Psychology))--North-West University, Vaal Triangle Campus, 2005.

"Reclaiming Michael: a case study of a student with emotional behavioural disorder" describes the work in a school with a kindergarten to grade three student who was labeled emotionally-behaviourally disordered. Thirteen participant interviews were transcribed and analyzed to understand what the school did, how the school did this work, and why the work was done the way it was. Two themes reinforcing the importance of learning and building community emerged from the data. The data collected reinforced the general principles of both the ecological and humanistic perspectives, indicating theoretical possibilities for work with students with emotional-behavioural disorders in other schools.

Emotional Behavioral Disorder (EBD) is a term used within the educational system to describe those students who in spite of supports for their emotional and behavioral difficulties, continue to struggle academically and negatively impact their peers. Children with EBD are one of the most difficult segments of the education population to integrate into the regular classroom due to their disruptiveness and the individuality of their needs. Strategies that have been used to help children with EBD include those with a cognitive and/or behavioral focus (both individually or in the classroom setting), those aimed at improving parenting skills and those that use prescription medication either by itself or as an adjunct to more behaviorally oriented treatments. In spite of increased usage and proven efficacy, however, many parents are reluctant to consider medication as a treatment alternative, and those who opt to use medication perceive their child stigmatized in their educational experience. The purpose of this qualitative study is to explore parental perceptions of medication use to address Emotional Behavioral Disorders and their satisfaction with using medication to address school based difficulties. Using grounded theory methodology, in depth, open-ended interviews with seven mothers of students identified as EBD were used to obtain information about their experiences and perceptions. Interviews were analyzed using a constant comparative method. The findings suggest that parents’ decision to use medication to address a child’s behavioral difficulties were based primarily on their own history of medication use and their relationship with school personnel. Implications and recommendations for school personnel and planning are then summarized.

The recognition of psychological maltreatment as a distinct form of child maltreatment worthy of independent investigation occurred only as recently as the late 1970s. Today, there is a growing consensus among professionals that not only is psychological maltreatment far more prevalent than was once realized, but also that it lies at the core of all major forms of abuse and neglect. Furthermore, its impact has been judged by some to be more damaging than the effects of either physical or sexual abuse. The current study examined individuals who reported having experienced childhood psychological maltreatment in comparison to a control group who reported not having experienced any form of childhood maltreatment. The attachment styles of the maltreated and non-maltreated groups were compared with respect to a two-dimensional model of attachment. It was hypothesized that maltreated individuals would have less secure adult attachment relationships than their non-maltreated counterparts. Results indicated that individuals who reported childhood psychological maltreatment were indeed more likely than their non-maltreated counterparts to have developed a self-reported insecure attachment style in their adult relationships, characterized by higher levels of both attachment avoidance and attachment anxiety. A secondary goal of the study was to determine whether self-reports of the two attachment dimensions (anxiety and avoidance) were associated with theoretically coherent constellations of Rorschach projective responses. No evidence of associations between the projective responses and the self-report measure of these attachment dimensions was found in either the maltreated or the non-maltreated group, suggesting the need for further research in this area.

In this study the focus is on the pastoral guidance of the emotionally traumatized person. From the exegetic study it became clear that suffering forms part of every person's life and growth. In Ecclesiastes 7: 1-14 it is stressed that not only is prosperity given by God but that God also allows suffering. There with Romans 8: 18-25 stresses that which awaits the true believer in eternal life. It is given as motivation to persevere through the here and now of suffering. The Epistle of James (5:13-16) emphasizes in particular the communion of believers as a source of support. Psalm 13 encourages the believer to call upon God in his distress because God listens to his children's cries of distress. In the chapter dealing with Theological Basis Theory it became clear that emotional trauma normally happens where the person's own outlook on life was darkened by something that happened to him, which he was not prepared for. A pastoral approach to therapy is consequently based on the viewpoint that God is the Great Healer. In the process of pastoral counseling, attention must also be paid to any pending processes of mourning. Where the whole process of consultation eventually results in an attitude of servant hood in the counselee, it has truly been successful. It further became evident that various aids may creatively be used in process of guiding the counselee to wholeness -one of the most prominent of these is prayer that has to be continuously interwoven with the different counseling sessions. As far as the Meta-theory is concerned, the focus has been on contributions made by disciplines outside theology. It was pointed out that emotions, inter alia, can also become "sick" on occasion. This happens where a person does not allow himself to live through specific experiences of his emotions. A person, however, has control over the value he attaches to on emotion. Each person is unique and consequently the experiencing of his or her emotions will differ from person to person. Under normal circumstances a person experiencing intense emotions will allow them to flow freely from the body. Where this does not happen, such a person must receive professional help from somebody that can guide him towards healing. As part of the Meta-theoretical Section, there has also been focused empirically on the emotional trauma of a number of co-workers. It has been found, inter-alia that emotional pain that has not been dealt with, often leads to emotional trauma. It is also possible that emotional trauma may be disguised at times and may manifest itself by way of certain symptoms. Empirical research has again confirmed the important fact that the emotionally traumatized person must be guided to identify the deeper roots of the problem in order to activate the healing process. In the Practice-theoretical Section a number of practical guidelines stemming from the basic-theoretical and meta-theoretical perspectives have been formulated for the pastoral guidance of the emotionally traumatized person to emotional and spiritual healing. The importance of prayer as part of the pastoral therapeutically process again proved to be very prominent. / Thesis (M.A. (Pastoral))--North-West University, Potchefstroom Campus, 2008.

Things develop quickly in today's internet-linked global economy and competition is intense. Speed, cost, and quality are no longer the trade-offs they once were. Today's consumers demand immediate access to high-quality products and services at a reasonable price. Thus, Managers are challenged to speed up the product creation and delivery cycle, while cutting costs and improving quality. Regardless of the size and purpose of the organisation and the technology involved, people are the common denominator when facing this immense challenge. Success or failure depends on the ability to attract, develop, retain, and motivate the employees. The human-resource employee is the drive behind all these voice-to-voice and face-to-face interactions, attempting to represent the emotions, attitudes, and behaviours required by the organisation. The objective of this research study was to determine the relationship between Emotion Work and Well-being among human-resource employees in the chrome industry. The research method consisted of a literature review and an empirical study. A cross-sectional survey design was used to collect the data. A non-probability convenience sample was taken from human-resource employees in the chrome industry. The Utrecht Work Engagement Scale, Oldenburg Burnout Inventory, the Frankfurt Emotion Work Scales, Greek Emotional Intelligence Scale, Emotional Labour Scale, and Social Support Scale were used as measuring instruments. The data was analysed by making use of descriptive statistics, Cronbach alpha coefficients, factor-analysis, Pearson product-moment correlation coefficients, and multiple regression analyses of variance (multivariate analysis of variance and ANOVA), calculated using SPSS. Compared to the the guidelines of a > 0,07 (Nunnally & Bernstein, 1994), all of the scales of the measuring instruments have normal distributions except for Engagement where the kurtosis was positively skewed. Compared to the guidelines of a > 0,07 (Nunnally & Bernstein, 1994), the Cronbach alpha coefficient of all the constructs is considered to be acceptable. A factor analysis confirmed four factors of Emotion Work, consisting of Emotional Dissonance, the Display of Positive/Pleasant Emotions, the Display of Empathy, and the Display of Negative/Unpleasant Emotions. Emotional Intelligence also consists of four factors namely the Use of Emotion, Caring Empathy, the Control of Emotions, and Expression Recognition. Well- being consists of two factors namely Exhaustion and Engagement. Finally, Social Support consists of three factors Co-worker Support, Supervisor Support, and Family Support. An analysis of the data indicated that all of the correlations between the different constructs mentioned below are statistically and practically significant. The Display of Positive/Pleasant Emotions and the Display of Empathy is positively related to Emotional Dissonance. The Display of Empathy is positively related to Emotional Dissonance as well as to the Display of Positive/Pleasant Emotions. The Display of Negative/Unpleasant Emotions is negatively related to the Display of Positive/Pleasant Emotions and the Display of Empathy. Exhaustion is negatively related to Engagement, the Use of Emotions, and the Control of Emotions. Engagement is positively related to Co-worker Support, the Use of Emotion as well as to the Control of Emotions. Family Support is positively related to both Supervisor Support and Co-worker Support. Supervisor Support is positively related to Co-worker Support. The Use of Emotion is positively related to Caring Empathy and the Control of Emotions. Caring Empathy is positively related to the Control of Emotions, the Display of Positive/Pleasant Emotions, and the Display of Empathy, while it in turn is negatively correlated to the Display of Negative/Unpleasant Emotions. The Control of Emotions is negatively related to the Display of Negative/Unpleasant Emotions. Emotional Dissonance is positively related to both the Display of Positive/Pleasant Emotions and the Display of Empathy. Finally, the Display of Positive/Pleasant Emotions is positively related to the Display of Empathy. In a multiple regression analysis with Emotional Dissonance as dependant variable and with demographic variables, as independent variable a statistically significant model was produced. More specifically, 11% of the variance predicted in Emotional Dissonance was explained by gender, age and ethnicity. In a multiple regression analysis indicated that Emotional Intelligence (specifically the Use of Emotion), Emotion Work (specifically Emotional Dissonance), and Social Support (specifically Co-worker Support) predicted 31% of the total variance in Engagement. Emotional Intelligence (specifically the Use of Emotion and the Control of Emotions), Emotion Work (specifically Emotional Dissonance and the Display of Negative/Unpleasant Emotions), and Social Support (specifically Co-worker Support) predicted 43% of the total variance in Exhaustion A multivariate analysis of variance, which was used to determine differences between ethnic, age, and gender groups with regard to Emotion Work, indicated that participants in the African ethnic group experienced higher levels of Emotional Dissonance than participants in the White ethnic group. Female participants display higher levels of Emotional Dissonance, the Display of Positive/Pleasant Emotions, and the Display of Empathy, while male participants experienced higher levels of the Display of Negative/Unpleasant Emotions. The age group of 42 to 51 experienced lower levels of Emotion Work owing to the experience of Emotional Dissonance, than participants in the age groups of 21 to 31, 32 to 41, and 52 to 66. / Thesis (M.A. (Human Resource Management))--North-West University, Potchefstroom Campus, 2009.

This study deals with the importance of the steps of grief and forgiveness in the recovery of the emotionally wounded person. The basis theoretical research clearly showed that God is the source of healing and forgiveness. The most important words for forgiveness in the Old Testament is salach, nasa and kaphar while aphiemi, apoluo and charizoma are the most important words for forgiveness in the New Testament. A special focus was consequently placed on these different words and the one overwhelming fact that repeatedly came to the fore was that, if a person has been granted forgiveness by God, he should also forgive his transgressor. The meta-theoretical research has clearly shown that both grief and forgiveness consist of a process that has to be worked through. Losses may be experienced as a result of traumatic events and when these losses affect a person negatively, they must be grieved over. Usually before a person has not completed his grief work, he can not move on to forgiving his offender. For the purpose of the empirical study, five cases of people who experienced trauma were selected and studied. The study highlighted the importance of considering the unique personal history of each individual, especially with reference to unresolved traumatic experiences in this person's past. From each of these case studies the importance of forgiveness came strong to the fore as a determining factor regarding the healing process of the emotionally wounded person. In the practical theoretical section a pastoral model is presented within which the different phases of the process of grief, as well as the process of forgiveness, are very prominent. The six phases of grief are I) shock and denial, 2) anger, 3) depression, 4) bargaining and wishful thinking, 5) sorrow, 6) forgiveness, resolution and acceptance. The process of forgiveness consists of three phases and nine steps. Phase one is the preparation for forgiveness and consists of the following four steps: 1) Forgiveness must be understood. 2) Recognize that forgiveness is necessary. 3) Identify the emotions involved. 4) Confront the hate. Phase two is really the core of forgiveness and consists of the following three steps: 5) bearing the pain, 6) setting boundaries to protect oneself, 7) releasing those who have wronged us. Phase three is oriented toward the possibility of starting over and consists of the following two steps: 8) assuming responsibility, 9) longing for reconciliation. This is a model that can affectively be applied in the pastoral guidance of persons who are struggling with unresolved grief, and consequently are not able to forgive. / Thesis (Ph.D. (Pastoral))--North-West University, Potchefstroom Campus, 2009.