Employee Assistance Programme is a work-site based programme design to assist in the identification and resolution of productivity problems associated with employees impaired by personal, legal, emotional, stress, or other personal concerns, which may adversely affect employee job performance (Terblanche, 1999:4). The researcher was motivated to conduct this study by her observation of social problems at the hospital as well as and the hospital’s CEO’s interest in the EAP. The literature review had little on the concept of EAP in hospitals. The majority of information used in this study is on the rationale, goal and the functions of EAP. Secondly, the researcher consulted the experts and pilot tested the questionnaire. This study was aimed at exploring a need for the employee Assistance Programme at Johannesburg Hospital. The sample comprised of 74 staff members chosen from different disciplines in the hospital. The approach of this study is a quantitative approach, the type of research is applied research and the research design is exploratory research. Research procedures and strategy used is a hand delivered questionnaire. The information gathered was presented through tables and figures. The researcher found that there is a need for an Employee Assistance Programme for the employees of the Johannesburg Hospital. The form and type of service required were that of internal or indigenous EAP, with offices in the social work department and should be run by the social work department. Based on the researcher’s opinion, a combination of the internal and external EAP is more beneficial in that the two have the scope of practice that is advantageous when blended together. For instance internal EAP will provide resources such as counselling while external EAP will provide rehabilitation resources. / Dissertation (MA (Social Work))--University of Pretoria, 2005. / Social Work and Criminology / Unrestricted

The study was mainly to investigate the need for an Employee Assistance Programme at Reamogetswe Secure Care Centre, North West Province. EAP is a worksite programme aimed at assisting troubled employees to improve their work productivity and enhance their social functioning. The investigation was comprised of a literature study about EAP in order to gain an understanding of it. A questionnaire was designed and handed out to employees of the Secure Care Centre to complete. Empirical findings were gathered based on the information from the questionnaires, which were completed and returned by the respondents. The findings in the study suggested that there is a need for implementing an EAP at the Centre to assist with problems affecting employees. The findings suggested that 93.8% of the respondents agree that the Centre should take responsibility for employee’s welfare. The majority of the respondents further indicated that they prefer to have an EAP practitioner always at the Centre. The study also revealed that if employees experience problems be it personal or work related or a combination of both, they need to assist to enhance their social functioning. / Dissertation (MSD (EAP))--University of Pretoria, 2006. / Social Work and Criminology / unrestricted

Five models delineating the person-situation fit controversy were developed and tested. Hypotheses were tested to determine the linkages between vision congruence, empowerment, locus of control, job satisfaction, organizational commitment, and employee performance. Vision was defined as a mental image of a possible and desirable future state of the organization. Data were collected from 213 employees in a major flower import company. Participants were from various organizational levels and ethnic backgrounds. The data collection procedure consisted of three parts. First, a profile analysis instrument was used which was developed employing a Q-sort based technique, to measure the vision congruence between the CEO and each employee. Second, employees completed a survey instrument which included scales measuring empowerment, locus of control, job satisfaction, organizational commitment, and social desirability. Third, supervisor performance ratings were gathered from employee files. Data analysis consisted of using Kendall's tau to measure the correlation between CEO's and each employee's vision. Path analyses were conducted using the EQS structural equation program to test five theoretical models for goodness-of-fit. Regression analysis was employed to test whether locus of control acted as a moderator variable. The results showed that vision congruence is significantly related to job satisfaction and employee commitment, and perceived empowerment acts as an intervening variable affecting employee outcomes. The study also found that people with an internal locus of control were more likely to feel empowered than were those with external beliefs. Implications of these findings for both researchers and practitioners are discussed and suggestions for future research directions are provided.

The South African government is currently targeting 6 per cent economic growth for the country (Mail & Guardian, 2006). The construction industry is one of the growing forces contributing to the current economic growth of South Africa. However, in the speech made by the president Thabo Mbeki, he highlighted the labour market as one of the key constraints to achieving higher and sustainable growth. It is believed that there is a skills shortage or a mismatch in the labour market (Mail & Guardian, 2006). The construction industry has seen a steady growth over the past number of years. When South Africa won the bid to host the 2010 world cup, this required more building work to be done, such as construction of stadia, hotels, etc. This has put further strain in the construction industry. As the work load increases, the companies in the industry require more resources, with the human resources being the most affected. This has seen a high rate of talented staff turnover in the industry as companies seek to increase their capacity to allow them cope with the current work load. The consulting engineering industry plays a critical role of the construction industry. The selected company is part of the electrical and mechanical consulting engineering industry which has also been affected by the high talented staff turnover. The main purpose for this research was to identify retention strategies that can be used by the selected company to reduce the turnover of their talented staff. The research also investigated methods to retain the knowledge within the company that was possibly lost due to a high talented staff turnover rate. The first step used to resolve the issues discussed above was to complete a full literature study. The literature study sought to reveal what characteristics were required in the company that ensured staff would be happy in that company and remain there for a long time. The literature study also covered what knowledge iv management methods can be used by the company to retain its valuable knowledge. Secondly, the views of current staff, ex-staff and management of the selected company on staff and knowledge management strategies were asked in an empirical study, which involved completing questionnaires and conducting structured interviews. Based on the findings of the literature study and the empirical study, the last step was to make recommendations on what strategies should be implemented to retain staff and knowledge for the selected company.

M.Phil. / In an interview with Harvard Business review Gary Hamel (Allio, 2009) noted: “Management is the single largest constraint on business performance.” Current management models and practices need to be reviewed because managers do not seem to be able to add significant value to their organisations anymore. In 2007 the Hay group conducted a study and showed that middle managers in the United Kingdom cost the economy approximately £220 billion per annum (Paton, 2007). According to a Towers Perrin Global Workforce study (2007) it showed overall employee engagement in organisations across the world was 21% whilst disengaged employees was 38%. The Towers study further showed that managers are playing an enormous role in the statistics above. The present study focuses on the concept of creating a management value chain for management, to ensure consistent application of enabling management practices in order to contribute to the improvement of employee engagement and ultimately organisational performance.

Date: 2020-06-09 Level: Bachelor Thesis in Business Administration, 15 ECTS Institution: School of Business, Society and Engineering, Mälardalen University Authors: Ida Kvist (93/03/23), Anna Messerschmidt (95/06/14) Title: Environmental protection as a driver for employee satisfaction and retention Tutor: Ali Farashah Keywords: employee retention, employee satisfaction, cosmetics industry, CSR Research question: How are the employee satisfaction and retention within the cosmetics industry impacted by the company’s external CSR actions regarding environmental sustainability? Purpose: The relationship between CSR and internal stakeholders has often been neglected in previous studies. Therefore, the purpose of this study is to investigate whether a company’s CSR strategy can positively influence employee satisfaction and retention. Thereby, three different CSR dimensions are compared in order to draw comparisons based on the results. The cosmetics industry was chosen as a focus area as its products and packaging are a great concern regarding environmental pollution. Method: Because the turnover rate among retail employees is particularly high, a quantitative survey across salespeople and sales managers of the cosmetics industry was conducted. The data was analyzed with the use of IBM SPSS statistics. Conclusion: Based on the findings of this study, environmental CSR has a significant influence on employee satisfaction. Yet, it showed no influence on employee retention. Furthermore, the findings suggest that internal CSR plays an important role in satisfying and retaining employees. Social CSR on the other hand showed a negative influence on employee satisfaction.

A reinsurance organisation in Gauteng conducted an employee engagement survey in November 2013 to gauge the employee engagement level amongst its employees. The survey revealed that the employee engagement level was at 24% across all the organisational levels. The purpose of this qualitative study was to explore whether the employees are still disengaged and describe the current reasons and possible solutions for employee disengagement. Purposive sampling was used to select the participants. Semi-structured interviews were conducted with six managers and focus groups with 27 general employees. Data analysis followed Tesch’s eight steps in the coding process. The findings revealed that a lack of management’s experience, styles and skills; poor communication and a lack of a robust performance management system promoted employee disengagement. Recommendations include leadership training for managers; improving communication and reviewing the performance management system. / Business Management / M. Com. (Business Management)

While all business leaders face problems with voluntary employee turnover, fast food business leaders often face turnover rates at twice the national average. Using Weiss and Cropanzano's affective events theory, this exploratory multiple case study detailed the investigation into strategies that fast food business leaders use to establish an appealing working environment that reduces employee turnover. A purposeful sampling process identified 9 fast food business leaders from 3 different fast food organizations within the Omaha, Nebraska metro area who had successfully established a positive working environment that reduced employee turnover. Data collection included semistructured interviews and review of company documents. Using Yin's 5 step analytic approach, 3 themes (fairness, communication, and trust) emerged relative to fast food business leaders' strategies to establish an appealing working environment that reduces employee turnover. Fairness included fair interpersonal treatment, regulation, and wage setting. Communication included training, employee engagement, and corrective actions. Fast food business leaders used trust as a feedback mechanism for their fairness and communications strategies. Business leaders using strategies of fairness, communication, and trust to establish appealing working environments that reduce employee turnover could increase profitability and productivity within the fast food industry. The implication for positive social change is that more consistent employment and less work-related stress increases the potential for employees and their families to become more involved within their communities.

The complexity of the business environment requires organisations to employ leaders with strong managerial skills. The leaders need to face all challenges in the business unit to ensure efficient productivity and business efficiency. The research problem is instability in management due to many changes in leadership positions, which then emphasises the need for business to assess leadership effectiveness. The main objective of this study is to evaluate the leadership effectiveness of the senior management of the business unit.

Submitted in fulfillment for the degree of Master in Technology: Quality, Durban University of Technology, 2009. / This study examines employee perceptions of the impact of training and development on product quality. The study was undertaken on a sample of 106 individuals, drawn using the convenience sampling technique from a large manufacturing organisation situated in the Province of KwaZulu-Natal. The data was collected using a questionnaire. The questionnaire comprised of two (2) sections. The first section required the r(gender, age, grade and length of employmentespondents to provide biographical data ). The second section explored the impact of training and development on product quality (measured in terms of performance, features, reliability, conformance, durability, serviceability, aesthetics and perceived quality). Data was analysed using descriptive and inferential statistics and the results were presented using tabular and graphical representation. This study found that: Significant intercorrelations exist among the dimensions of product quality (performance, features, reliability, conformance, durability, serviceability, aesthetics and perceived quality) as a result of training and development being conducted in the organisation. here is no significant difference in the perceptions of employees varying in biographical data (gender, age, and length of employment) regarding the influence of training and development on the dimensions of product quality respectively. Based on the findings of the study, a model was developed and presented. This model presents recommendations for enhancing product quality. / National Research Fund