published_or_final_version / Public Administration / Master / Master of Public Administration

<p>According to Barclay (2001), behavioral interviews yield higher quality information, than other interview techniques. This study focused on whether the quality and quantity of information differ between structured interview and behavioral interviewing. Two headhunters held 16 job interviews with the two techniques, 9 behavioral interviews and 7 structured interviews. Both headhunters and candidates have evaluated the interviews quantitatively. Initial and concluding interviews have, as well, been held with the headhunters.  No definitive answers were found in the quantitative analysis, but the qualitative results suggest that behavioral interviews give, because of the headhunters opinions, more and higher quality information. Continued development of the technique and themselves are the headhunters next steps in order to improve their recruitment process.</p> / <p><p>Enligt Barclay (2001) erhålls bättre kvalitet på informationen som insamlas genom beteendeintervjuer, än genom andra intervjutekniker. Denna studie fokuserar på att se om kvaliteten och mängden information skiljer sig mellan strukturerad intervju och beteendeintervju. Två rekryterare har hållit 16 anställningsintervjuer med de två intervjuteknikerna, nio med beteendeintervju och sju med strukturerad intervju. Både rekryterare och kandidater har efteråt utvärderat intervjuerna kvantitativt, inledande och avslutande intervjuer har även hållits med rekryterarna. Inga tydliga svar kunde utläsas utav den kvantitativa analysen, men de kvalitativa resultaten tyder på att beteendeintervju var bättre gällande att rekryterarna totalt sett ansåg sig få mer och säkrare information om kandidaterna genom den tekniken. Att utveckla beteendeintervjumallen och sig själva är rekryterarnas nästa steg i att förbättra sin rekryteringsprocess.</p></p>

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M.Comm. / "While discovery focuses on the new and unique, research is the process of re-examining something we already know a great deal about. The fundamental purpose of research is to confirm what we know and believe is in fact true and to develop a more knowledgeable understanding of its essence." (The Global Logistics Research Team at Michigan State University,1995:1). Organisations need a better way of changing, a way of involving large percentages of their people in making the shift from a "business as usual" scenario to one of real time strategic change. Jacobs (1995:18) clearly states that in a real time strategic change scenario, all members of the organisation are meaningful involved in deciding upon and responsible for delivering the organisation's results. In essence, real time strategic change is about a new way of understanding organisations, how they operate, the role individual people can play in making a difference in their organisational lives, and how they can become aligned with each other as a motivated, empowered, total organisation. To be "World Class" means that a firm has successfully visualised and applied a combination of logistical practices capable of serving selected customers better than competitors. The management, employees, systems, technologies and operations of world class firms are finely tuned and synchronised to efficiently meet and exceed customer expectations. For a firm to perform consistently at a world class level means that its employees possess knowledge of what constitutes best practice and know how to implement that behaviour successfully. With this study it is hoped that some of the findings may be of practical benefit to the Cadbury (Pty) Ltd top management team in making strategic decisions on putting the company on the road to become "World Class".

The purpose of this study is to gain answers an opinions from both companies offering stock ownership plans for their employees and from unions who participate or have members that participate in plans. In order to obtain answers from both companies and unions concerning plans, this study describes broadly the types of plans that are now in existence. An attempt was made to determine the most popular features of stock plans from both company and union viewpoint, and where possible, to gain recommendations leading to the formulation of more efficient and more popular plans.

M.Com. (Industrial Relations) / Please refer to full text to view abstract

The aim of this study was to investigate the perceptions of football players and officials on the provision of employee assistance programs by football clubs in South Africa. The study used interviews to collect data from ten football players playing for different football clubs in the Premier Soccer League (PSL) of South Africa, two officials from the PSL and two officials from South African Football Players Union. The results of this study indicate that football players believe that employee assistance programs need to be made available by football clubs. Although football officials consider the provision of employee assistance programs to be significant, they shifted the responsibility for its provision to football clubs. The results led to the conclusion that South African clubs must provide EAPs to improve the morale and performance of players. Direction for future research could focus on investigating the provision of EAPs by football clubs in Africa and in Europe to compare the differences between clubs that offer EAPs and clubs that do not.