The Joint Commission reported that communication failures in United States hospitals contribute to 30% of all malpractice claims, and in 2008, The Joint Commission listed the improvement of effective communication among healthcare providers as a National Patient Safety Goal. The purpose of this practice-focused project was to develop a scenario-based communication simulation for implementation approval by a panel of experts. The approved curriculum was designed to integrate a communication-based simulation scenario into the nurse residency program of a large, urban medical center to improve new graduate nurse communication skills, increase nurse communication competency and self-efficacy, and decrease communication errors. Kolb's experiential learning theory guided the simulation-based educational project. The Delphi technique was used to achieve consensus, which was achieved with 1 Delphi round. The education curriculum was presented to a 5-member expert panel that included chief nursing officers and the staff development directors. The curriculum received panel feedback and approval for implementation in the 2019 nurse residency program. Key comments from the expert panel indicated that the curriculum was approved without major changes. A simulation communication curriculum integrated into the nurse residency program may effect positive social change by decreasing errors and improving patient outcomes.

Abstract Miscommunication or omission of critical patient information contributes to preventable medical errors that result in 98,000 patient deaths each year. The hand-off communication process creates a critical time for the patient as necessary information for the continuity of care must be communicated. The purpose of this practice project was to evaluate the nurses' perception of the current hand-off communication process before and after an educational intervention and implementation of the I-5 Verification of Information Tool. Registered nurses were asked to complete a pre survey of their perception of the current hand-off communication process, followed by an educational power point describing the I-5 Verification of Information Tool. Participants utilized the I-5 Verification of Information Tool during hand-off over a 3-week period, and then were asked to complete a post survey to evaluate the nurses' perception of the hand-off process including of the I-5 Verification of Information Tool. A paired t test was used to determine if there was a difference in the nurses' perception of the current hand-off communication process before and after an educational intervention and implementation of the I-5 Verification of Information Tool. Although there was no statistically significant difference in the pre- and post-survey scores, post survey results demonstrated clinical significance. This project has implications for positive social change by addressing nurse communication as a method to improve the quality of hand-off reports, which has the potential to reduce medical errors and improve patient outcomes.

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