Thesis (Ph. D.)--Virginia Polytechnic Institute and State University, 1994. / Vita. Abstract. Includes bibliographical references (leaves 238-252). Also available via the Internet.

Konstanz, FH, Diplomarb., 2005.

Thesis (Ph. D.)--Illinois State University, 2002. / Title from title page screen, viewed January 24, 2006. Dissertation Committee: Rodney P. Riegle, George Padavil (co-chairs), Barbara Heyl, Mohamed Nur-Awaleh, Somchai Hiranyakit. Includes bibliographical references (leaves 123-129) and abstract. Also available in print.

Thesis PlanB (M.S.)--University of Wisconsin--Stout, 2006. / Includes bibliographical references.

abstract: The objective of this study was to understand domestic and foreign-born housekeeper's individual perceptions of labor mobility and job satisfaction related to their jobs within the hospitality industry. Literature regarding the bridging of tourism, immigration, and labor supply was addressed to expose broad conceptual frameworks that lead to the development of this study. More specifically, literature regarding labor mobility within tourism industries, migrant decision making, and barriers to mobility and immigration helped to construct a narrowed conceptual framework specific to hospitality labor in Phoenix, Arizona. Similar and previous studies focused on perceived labor mobility during significant economic or industry shifts. This study included the addition of a policy factor to help determine to what degree state policy change effected hospitality workers' perceived labor mobility. Arizona's recently passed and implemented legislative act SB1070 regards immigrant identification and employment, and enforcement of the act in the state of Arizona; this serves as the implicated policy change. Data were collected via on-site survey administered February to May 2011. An overall score was created for the five motivational dimensions: 1 — Status; 2 — Economic; 3 — Refugee; 4 — Entrepreneurial; and, 5 — Political using principle component factor analysis using a varimax rotation with Kaiser normalization. Theory and literature suggest that the economic advancement, status advancement, and the refugee orientation are effective explanatory variables for motivating a career move into the tourism industry. A total of 82 questionnaires were delivered and completed (N = 82), and none were eliminated. The statistically-determined Economic Dimension was characterized by eleven statements explained 51% of the variation and was the overwhelming motivational force. The average coded response for change in job satisfaction was very positive at .75. Ten features of changes in job satisfaction were used as the basis of the second measure of change in job satisfaction. The first Principle Component of the ten features of job satisfaction change explained 45% of the variation in these features and loadings were positive near or above 0.60 for all items. The relationship between variations in each of the measurements of change in job satisfaction and motivating factors was explored using regression analysis. The two dependent variables were Overall Change and First Principle Component, and the independent variables for both regressions included the four motivating factors as measured by the rotated factors scores to represent dimensions of Economic, Status, Refugee and Entrepreneurial. In addition to the motivational factors, four demographic variables were included as independent variables to account for personal and situational differences. None of the regression coefficients were significant at even the 10% level. Although this result was expected, the positive sign of regression coefficients suggest that expectations of working as a housekeepers results in a positive outcome. Understanding this relationship further is necessary, and seeking larger sample sizes over a longer period of time would be most beneficial to this field of research. / Dissertation/Thesis / M.S. Recreation and Tourism Studies 2011

This work focuses on the use of anthropological and museum theory, methods and practices in the development and construction of a museum. It also illustrates how museums can be used as active research sites for anthropologists. This dissertation uses the Hotel Metropolitan Museum, a new African American museum in Paducah, Kentucky, as an example to demonstrate this research process. I approach this work as a museum professional and academic making a living outside the safety of the "Ivory Tower." I examine how the use of anthropological theories, case studies and methods can be used to help independent consultants understand interpersonal interaction/communication, community development and political structure. Also, I examine how these theories and methods can be applied and/or modified to construct situations that result in outcomes beneficial to the consultant and to the group for which s/he is working.

El objetivo general del presente trabajo de título es elaborar un plan de negocios para un hotel boutique astronómico en San Pedro de Atacama, el cual releve la oportunidad de negocio que el proyecto tiene para atraer inversionistas. Para llevar a cabo este trabajo se utilizó la estructura metodológica de plan de negocios, comenzando por el análisis estratégico del proyecto, el cual mostró el potencial turístico que posee San Pedro de Atacama, que combinado con la calidad privilegiada de sus cielos para realizar observación y con al aumento del interés por la astronomía a nivel mundial, justifican el proyecto. Mediante la investigación de mercado, se identificó la oferta de alojamiento turístico y de astroturismo existente en la localidad de San Pedro. Además se determinó el mercado objetivo, el cual corresponde a un nicho de mercado insatisfecho con la oferta existente, debido a sus altas exigencias y disposición a pagar por un buen servicio. El plan de marketing indica que, basándose en los resultados de la encuesta realizada al segmento objetivo, se debe utilizar una estrategia de diferenciación en diseño, calidad de atención, gastronomía y actividad astronómica. Utilizando un plan de marketing intensivo no es difícil llegar a la meta de mercado propuesta: Lograr una participación de mercado promedio de 7% a partir del tercer año. Así, el producto queda definido como un hotel boutique de 10 habitaciones, de un alto nivel de calidad que además cuenta con tres torres de observación para realizar la actividad astronómica y una agencia de turismo. El plan de operaciones identificó los procesos básicos del proyecto. El diseño de cada proceso se basó en la necesidad de ofrecer un servicio de gran nivel de calidad, altamente personalizado y adecuado a las necesidades propias de cada uno de los clientes. El plan de recursos humanos sugiere una estructura organizacional funcional, dividiendo el trabajo en unidades especializadas. Para cada una de las tres áreas del proyecto (hotel, agencia de turismo y centro de observación astronómica) se considera personal altamente capacitado con el objeto de poder implementar la estrategia de diferenciación mencionada anteriormente. Finalmente, el plan financiero dio como resultado que llevar a cabo el proyecto requiere de una inversión inicial de $1.168.607.033, de la cual aproximadamente el 6,4% se atribuye a la actividad astronómica. Para el escenario base, a 10 años plazo, se obtuvo un VPN de $955.543.246, una TIR de 43% y el periodo de recuperación es de 3,3 años. Como el VPN resultante del proyecto puro es positivo, y la TIR es superior a la tasa de descuento, los indicadores señalan que el proyecto es factible y rentable. Se realizó también un análisis de sensibilidad en el cual se evaluaron escenarios pesimistas y optimistas, y en la totalidad de ellos, los indicadores recomiendan la inversión en el proyecto.

The aim of diploma thesis is evaluation of quality of accommodation services, comparison evaluating methods and suggesting optimum evaluating model. The quality of accommodation services is assessed by hotel guests. They evaluated expectations and satisfaction with provided services. For evaluation of quality are used three methods: SERVQUAL, SERVPERF and IPA. For SERVQUAL and SERVPERF are used data from questionnaire survey. For IPA are used the both primary and secondary research.

The Diploma thesis "Boutique Hotels Analysis" is focused on tourism and hotel industry in the Czech Republic. The theoretical part encompasses essential terms and pieces of knowledge in both sectors; the practical part is based on boutique hotel Buddha-Bar Hotel Prague. Provided services, position among competitive subjects in hotel industry market and satisfaction of staff are analyzed. Based on results, strategy for further development and suggestions for increasing competitiveness are recommended.

This diploma thesis deals with marketing communication of the company Top Hotel Praha. The theoretical part of the thesis is based on the literature research. In the beginning there is a description of what marketing means and what are its instruments, afterwards the thesis gives an idea about the various marketing communication instruments and everything connected with it. Marketing communication instruments include advertising, personal selling, direct marketing, public relations, sales promotion and on-line communication. The practical part of the thesis describes the company briefly. The diploma thesis also analyses the marketing communication instruments used for the hotel in particular. Marketing communication instruments are examined through the knowledge of the hotel environment. At the end of the practical part of the thesis the author suggests forward steps for marketing communication for Top Hotel Praha as a result of the former findings in the thesis.