The Covid-10 pandemic has seen the world crumble as various countries declared themselves under the state of emergence and closed their borders. Thus, harsh restriction measures were introduced in the middle to end the Covid-19 pandemic. Aim: This study analyses hospitality managers' experience with the socio-economic consequences of the Covid-19 pandemic. Methodology: The researcher used qualitative techniques in conjecture with pragmatism as a philosophical position to understand the manager's experience during the Covid-19 pandemic. Semi-structured interviews were employed to acquire data from 10 hospitality managers in Cape Town )South Africa). The implication of the study: The study will add a gap to the existing body of literature and provide hospitality managers with vital information on how to handle situations when they are in a crisis and on how they can be able to remain resilient.

The outbreak of the COVID-19 pandemic shook the global economy to its core, enforcing wide-ranging working from home (WFH) movements in addition to traditional working from office (WFO) structures. As the debates continue over how to permanently embed WFH into the work reality, to do so successfully, the components of changing work venues must be evaluated. Hence, there is a growing urgency to adapt to the new ways of working through focused organizational and managerial intervention. Utilizing the grounded theory, the analysis of qualitative interview data from Germany and Sweden formed the foundation of the paper’s research on changing work venues concerning individual and organizational resilience. Here, young professionals shared experiences of WFH during the pandemic in conjunction with their time WFO before and after COVID-19 restrictions. Through the theoretical framework of resilience as practice, this paper establishes three processes that have a major impact on the quality of home office in relation to resilience: (1) adapting to WFH, (2) acknowledging the advantages and disadvantages of WFO and WFH, and (3) emphasizing individual preferences and differences. The study suggests that the more structured and faster the company adapted to WFH during the transitional period, the less pronounced the employee’s possible negative experiences were. Concerning the benefits of different work venues and individual preferences, this paper concludes that WFH is a substantial supplement to traditional work on-site with the potential to increase individual and organizational resilience.

Family resilience is the ability of a family to rebound from adversities, often stronger than before. To be knowledgeable on the characteristics and processes that render individuals and their families resilient, contribute to family well-being. Using a qualitative research approach and an interview guide, the researcher focused on developing a better understanding of the manifestation of family resilience as part of a family’s ability to adapt to changing circumstances and life in its dynamic form. Family resilience as an interactive process over time, normalizes resilience as part of the day to day living of the family and its members, including the young and the old. The domains of family resilience are, organizational patterns, adaptability, protective processes (including family risks, family strengths and protective/buffering factors), communication processes and family belief systems that, in synergy with one another, render families resilient. The research results confirmed the presence of characteristics and processes of family resilience amongst social work client families in South Africa. Depending on the challenges families my face, all families are either more resilient or less resilient. The latter most often needing additional support, such as social work intervention. South African policies should be family-focused and urge for a strengths-based approach towards enhancing family resilience and ultimately family well-being. Service providers need to give recognition to the fact that all families have challenges that need to be faced, but that families also have strengths to be drawn-upon to address and overcome these challenges. This implies that social work interventions that impact on the lives of families, should be rendered from a family resilience perspective and strengths-based approach, with the family as focal point for service delivery. / Social Science / M.A. (Social Work)

Family resilience is the ability of a family to rebound from adversities, often stronger than before. To be knowledgeable on the characteristics and processes that render individuals and their families resilient, contribute to family well-being. Using a qualitative research approach and an interview guide, the researcher focused on developing a better understanding of the manifestation of family resilience as part of a family’s ability to adapt to changing circumstances and life in its dynamic form. Family resilience as an interactive process over time, normalizes resilience as part of the day to day living of the family and its members, including the young and the old. The domains of family resilience are, organizational patterns, adaptability, protective processes (including family risks, family strengths and protective/buffering factors), communication processes and family belief systems that, in synergy with one another, render families resilient. The research results confirmed the presence of characteristics and processes of family resilience amongst social work client families in South Africa. Depending on the challenges families my face, all families are either more resilient or less resilient. The latter most often needing additional support, such as social work intervention. South African policies should be family-focused and urge for a strengths-based approach towards enhancing family resilience and ultimately family well-being. Service providers need to give recognition to the fact that all families have challenges that need to be faced, but that families also have strengths to be drawn-upon to address and overcome these challenges. This implies that social work interventions that impact on the lives of families, should be rendered from a family resilience perspective and strengths-based approach, with the family as focal point for service delivery. / Social Science / M.A. (Social Work)