Includes bibliographical references / Problem Statement: The use of mobile technology in health (mHealth) has been ascribed as transformative power in the health systems of the developing countries, especially for improving healthcare delivery in rural areas. However, the full potential of mHealth has not been realised and there is a dearth of evidence on effectiveness and impact. This has limited informed policy-making, affecting the buy-in from investors and policy makers, and limiting adoption and scaling up of mHealth interventions that could benefit rural communities. Purpose of the research: The main objective of this study was to examine how mHealth interventions contribute to maternal health outcomes in a developing country context, at a micro level. The specific aims were to examine how mHealth outcomes for maternal health consumers in rural communities are produced and how variations in outcomes can be explained. Design/methodology/approach: The study adopted a critical realism approach, and drew on Capability Approach as a theoretical lens, with the aim to explain how and why mHealth interventions work in maternal health, for whom, and in what circumstances; by analysing patterns between context, mechanisms and outcomes. Data for this research was obtained through semi-structured interviews with users of mHealth in maternal healthcare in Malawi, and various project stakeholders. Project documents were also used as secondary data. Findings: mHealth interventions may affect maternal health outcomes and service delivery through multiple mechanisms. Three different types of mechanisms were found to produce mHealth outcomes for women in maternal health. These were: Technology adoption mechanisms that led to the uptake and adoption of mHealth services in maternal health; agential mechanisms that facilitated agency of consumers in achieving health goals; and health system mechanisms for realisation of desired health outcomes. A myriad of personal, sociocultural, and environmental factors either activated or inhibited the mechanisms, resulting invaried outcomes for the women. Originality/contribution: mHealth as a complement to existing maternal health services can lead to improvement in consumer behaviour and experiences, and even clinical outcomes. This research has highlighted a pathway through which mHealth outcomes are produced for consumers in maternal health. This process starts from mHealth acceptance and adoption as a technology by the consumers; to women acting as agents of their own health by utilising the opportunities generated by mHealth; and finally health system efficiencies for provision of adequate care to the women. This understanding of how mHealth works in maternal health can improve design and operations of such interventions for effectiveness that may lead to the realisation of its full potential.

Background: Health information system (HIS) performance has been defined as “data quality and the continuous use of information †. The quality of data, as well as the culture of data use in an organisation has been shown to shape the way data is used. In order to fully understand data use practices with the aim of strengthening the HIS, one needs to first understand whether the context and “culture†in the organisation is conducive to data use. Are the policies, structures, processes and people within the organisation aiding data use? In what ways do managers view and use data? Aim: In this study, we sought to explore the culture of health information use on a district and sub district management level. The aim was to contribute to the wider knowledge on information use by exploring the data use practices and factors that shape its use among these managers. What is the culture of data use in the district management structures? When, why and in what way does data get brought into the management discussion? Do managers feel that the information produced are useful in aiding their decision making, and what do they recommend be changed? What are the key factors that affect data use practices? Methods: This thesis comprises a literature review of published articles, conducted in order to provide context for the study of the culture of data use, whilst defining the problem to be investigated. The full thesis comprises the literature review, the original study protocol, a full manuscript in the format of a publishable article and a set of appendices. The study was granted ethical approval and permission from the provincial department of health. Given the exploratory purpose of the study, we conducted a mini ethnographic case study using qualitative research methods in a rural health district of the Western Cape Province of South Africa. The researcher employed ethnographic methods that included participant observation, in depth key informant interviews, document reviews as well as informal conversations to collect data. We used the PRISM framework as a guide for analysing our findings. Findings: Our findings suggest that there is a strong focus in this district on reporting requirements and technical aspects of producing good quality data. The drive to achieve excellence in production of quality data may be in tension with another important organisational value, which is the need of managers, for ease of access to relevant data, to facilitate decision-making and improvement of health service delivery. Managers’ overall experience is of not receiving the health information support they require. Instead, they experienced an organisational culture of using health information to narrowly measure targets and performance, which left them feeling unsupported and frustrated. Managers were resilient in managing these challenges and created alternative ways of accessing the data they needed for decision-making. Conclusion: We conclude that in our setting where the technical component of producing good data was well performed, this was not sufficient to guarantee effective use of data for quality improvements. Behavioural and organisational factors were found to play an important role as both obstacles and facilitators in shaping the culture of data use, information that is useful to inform design of interventions for health information strengthening.

Made available in DSpace on 2016-04-04T18:36:27Z (GMT). No. of bitstreams: 1 Darlene Teixeira 1.pdf: 887858 bytes, checksum: d12dd192a95bec0b4974679938d19eca (MD5) Previous issue date: 2005-08-29 / Pontif?cia Universidade Cat?lica de Campinas / It is known that the effective use of information is closely related to the quality employed for its retrieval and dissemination. Information is a organizational resource needed to identify problems as well as to solve them, and it also must be dealt with specific and measurable characteristics such as gathering, use and life circle methods, presenting different attributes in each phase. It can also be transformed into products that make easier for organizations to reach their goals. Thus, the combination of Information Technology with Communication and Information Science has great influence on the production, management and use of information within organizational processes. The main objective of this research was to identify the ways in which the university managers use the information in the decision making process and in order to achieve it a case study was carried at the PUC-Campinas with information collected from Directors of the University Academic Centres and other documental sources. The results obtained could be used to assist the university managers to analyze information when taking decisions as well to offer management alternatives by means of TI tools which can be found inside the organization itself. Among these results, it may be pointed out that although not effectively use by most of the subjects, the IC tools and scenarios analysis can be normally used by university managers if they get themselves familiar with these techniques specially on continuous monitoring in a way that can be reduced the possibility of being surprised by internal and external changes. / Sabe-se que o uso efetivo da informa??o est? intimamente ligado ? qualidade que se pode fazer para a sua articula??o, recupera??o e dissemina??o. Necess?ria tanto para ajudar a identificar problemas quanto para solucion?-los, a informa??o torna-se um recurso e como tal deve ser tratada com caracter?sticas especificadas e mensur?veis, como m?todo de coleta, uso, ciclo de vida padr?o, com diferentes atributos em cada est?gio. Pode tamb?m ser transformada em produtos que possibilitam ? organiza??o atingir seus objetivos. Sendo assim, a converg?ncia da tecnologia da informa??o, da comunica??o e da ci?ncia da informa??o afeta a cria??o, gest?o e uso da informa??o dentro dos processos organizacionais. O objetivo geral deste estudo foi identificar as informa??es utilizadas pelos gestores universit?rios nos processos decis?rios e para tal, foi realizado um estudo de caso na PUC-Campinas a partir de question?rios feitos aos Diretores dos Centros da Universidade, dentre outras t?cnicas de coleta de dados. Os resultados obtidos poder?o auxiliar os gestores universit?rios na forma de analisar as informa??es para o processo decis?rio bem como fornecer alternativas de gerenciamento das mesmas atrav?s de ferramentas de TI que podem estar dentro da pr?pria organiza??o. Dentre esses, pode-se destacar que, embora n?o efetivamente ainda utilizadas por todos os gestores, as ferramentas de intelig?ncia competitiva e an?lise de cen?rios podem perfeitamente ser utilizadas pelos gestores universit?rios desde que os mesmos se conscientizem e se familiarizem com a aplica??o das mesmas, especialmente no monitoramento cont?nuo, de forma que possa ser reduzida a probabilidade de serem surpreendidos por mudan?as internas e externas.