Philosophiae Doctor - PhD (Library and Information Studies) / The study investigated the information behaviour of Nigerian undergraduates with a focus on online media, especially Web 2.0. Nigeria has a laudable vision tagged Nigeria Vision 20:2020 (NV 20:2020), which is to be one of the top 20 knowledge economies by the year 2020. To achieve this grand feat, the nation requires a skilled population with 21st century graduate attributes who are information literate. That is, graduates who possess the competencies and high capabilities to effectively use and disseminate information for optimum service delivery in this epoch of information proliferation and technologies that are yet evolving. To ascertain the preparedness of Nigeria for the laudable Vision 20:2020, the research work investigated the information behaviour of Nigerian undergraduates using a specialized university, the Federal University of Petroleum Resources, Effurun, as the case study site. The university was established in 2007 to meet the demands of the petroleum industry which is the largest in Nigerian in terms of Gross Domestic Product (GDP).

Ever-evolving information technology influences the information behaviour of users. This enforces both academic libraries and other libraries to try by all means to cope with the accelerating rate of information technology. The abundance of electronic and digital resources and tools have been reported to have a strong impact on the information behaviour of researchers (Vilar and Žumer 2011). / Mini Dissertation (MIT)--University of Pretoria, 2015. / Carnegie Corporation of New York / Information Science / MIT / Unrestricted

This dissertation reports on a study of the self-reported readiness of undergraduate first-year students at a very large distance teaching institution, the University of South Africa (Unisa). The Unisa library does not offer an online information literacy programme for distance students and has not conducted surveys on students’ needs and their readiness for using online information resources and an online learning management system. The main research question thus was: What are the information seeking behaviour and the readiness of Unisa distance students in using and accessing the library online resources? Sub-questions were: • What has been reported on information literacy and information literacy programmes for distance students, with special reference to online programmes? • What has been reported on virtual learning environments with specific reference to distance education? • What are the students’ self-rated perceptions of their information literacy skills? • What are the students’ information seeking behaviour and preferences in using online information resources? • What are the students’ self-rated perceptions in using an online learning management system in a virtual learning environment? The Unisa School of Accountancy served as case study. All students enrolled for first- year modules in the School of Accountancy (including the Departments of Auditing, Financial Accounting, Management Accounting and Taxation) were invited to participate in the survey. Data collection occurred in July and August 2015 by means of a self-administered, semi-structured online questionnaire survey. In total 587 students responded, resulting in 525 usefully completed questionnaires. Most of the students were geographically remote from the institution and the library and its branches. The study collected mostly descriptive quantitative data, with limited qualitative data. The quantitative data were analysed by means of a statistical package (SAS JMP version 12), and the qualitative data by means of thematic analysis. The questionnaire covered self-reported information seeking behaviour when using the library’s online resources, whether students had received training on information literacy skills, and if these skills were effective enough to assist them to locate and access the library’s diverse online information resources relevant to their studies. It also collected data on their readiness to use an online learning management system. The limitations of self-reporting are acknowledged; in this case it was considered appropriate to determine lack of skills. Although the findings cannot be generalised to all Unisa or all distance students, they can inform recommendations on the need for an online information literacy skills programme for distance students and methods to conduct similar studies of students’ readiness to use such a programme. Respondents lacked information literacy skills that could enable them to access or use the online library resources from a distance. They lacked skills in using the virtual learning environment system, experienced problems in accessing the library from a distance, could not use databases to access online full-text articles and were often not aware of the library website and how it could be used. It is recommended that the Unisa library consider developing an online information literacy programme that adheres to international standards and guidelines for information literacy, and that this be informed by the needs expressed by students from diverse disciplines and study years and their self-reported information-seeking behaviour. For distance students a programme must be available through a virtual learning environment and this must be linked to the library’s website and marketing efforts. KEYWORDS • Case study • Distance education • Distance libraries • Distance students • Information literacy skills • Information seeking behaviour • Online information literacy programmes • Online information seeking behaviour / Dissertation (MIS)-University of Pretoria, 2017. / University of South Africa (UNISA) / Information Science / MIS / Unrestricted

The aim of this study was to determine the information-seeking behaviour, needs and preferences of doctors, specifically with reference to Evidence Based Medicine (EBM) in the UK. This is particularly relevant during the current IT and resource development currently being undertaken in the NHS. Mixed methods research techniques were utilised to gather and analyse the data collected to meet the aims and objectives of this study. Three data collection methods have been utilised. The first utilised Clinical Librarians to count the information needs (questions) of doctors (Clinical Librarians Logs). The second data collection method gathered clinical questions from clinical librarians (specialists), medical librarians (generalists) and from websites hosting clinical questions (such as http://www.attract.wales.nhs.uk). These were analysed using the taxonomy developed by Ely et al. 2000. Finally an online questionnaire was used to gather data on doctors' awareness and use of electronic EBM resources. The major finding is that research undertaken on the information needs in the healthcare sector in the USA cannot be readily utilised in the NHS. This research utilised a unique data collection technique, the Clinical Librarian as a data collector. This enabled the quantification of doctors unperceived information needs. This research identified that doctors in the UK asked roughly one question for every four patients seen. Despite the advances and ease of use of electronic resources, the preferred information source was colleagues. Time continues to be the major barrier for accessinge lectronici nformation to aid clinical decision making.

In the United Kingdom (UK) historic houses form part of the tourism and leisure market. Heritage encompasses a wide variety of establishments including historic houses, historic gardens, heritage centres, town centres, countryside and museums. The UK has a vast cultural resource in this respect and the research intends to concentrate on establishments that are known as the "built heritage" and that are often described as "historic" or "country houses". Millions of visitors annually visit properties to experience an insight into earlier periods of British history and culture. Many operate similarly to small businesses and often have a more diverse range of needs. A model was developed for the study to show the information needs of historic houses and the information seeking behaviour of those managing historic houses. Data have been collected both via questionnaires and interviews. The questionnaires involved the investigation of those managing (owners, administrators, custodians) heritage establishments. The interview questions were put directly to individuals responsible for properties from a geographically dispersed area, with different categories of ownership (English Heritage, National Trust, private, local authority) and with different levels of visitor traffic. The survey focused on diversity of activities, information provision, use of information, developments (including technology) and collaboration. Historic houses have been part of a growing sector, allied to the growth in the leisure industry, which has led to increasing demands on their time and finances. In a world that increasingly provides more information than can be handled effectively by any one individual, properties need to be able to make effective use of this to protect the heritage for future generations. Building on the empirical work recommendations are made on policy making, education, audits, co-operation and technology to improve the provision and management of information within the sector to support these establishments. The research represents the first study to investigate the existing situation of historic houses and their information needs in the UK, to try and provide an overview of the sector and information provision and how that might be improved.

Information technology is constantly changing, and if academic users are to make best use of these resources, they must sustain efficient information-seeking behaviour. This study explores the information-seeking behaviour of graduate students at Kuwait University, and investigates the factors influencing that behaviour. The population also includes faculty members engaged in teaching and supervising graduate students, and academic librarians. Adopting Wilson's information-seeking model (1999) as the theoretical framework, the study identifies factors influencing graduate students' information behaviour and formulates hypotheses that illustrate the relationship between the different variables. The use of this model provides useful insights into determinants of the information-seeking behaviour patterns of students in a multidisciplinary graduate context. The research uses a mixed method approach, comprising questionnaire survey, focus groups and semi-structured interviews. Application of the Critical Incident Technique method provided in-depth data about the patterns of information-seeking behaviour of both graduate students and faculty members. Logistic regression revealed that significant factors related to library awareness, information literacy, organisational and environmental issues, source characteristics, and demographics act as determinants of the patterns of students' information-seeking behaviour. Uneasiness on the part of graduate students towards using the library and consulting its personnel reflects a broader negative perception of the role of the library in shaping students' information-searching patterns. The clearest finding that emerged from the analysis of the students' information literacy dimension was that the majority of graduate students still face difficulties in finding the appropriate information resources, particularly when using resources that need advanced search strategies. Both quantitative and qualitative analyses revealed a heavy reliance on the information resources that require least effort (search engines, Internet websites, and personal contacts). Further, results revealed that graduate students are overwhelmed by an information overload, which leads them to become anxious about finding the appropriate information resources. Based on the results of the research, recommendations are made to further explore the information-seeking behaviour patterns of graduate students in order to enhance their information literacy skills. Improving information-seeking behaviour and enhancing the information literacy of students require interventions on various fronts: faculty members, academic librarians, the university administration, and graduate students themselves.

In recent years, there has been an increasing demand to study the information needs and information-seeking behaviour of doctors as an essential element in developing successful clinical information systems and improving the quality of healthcare services. This doctoral thesis focuses on exploring the information needs and information seeking behaviour of doctors in Kuwait government hospitals (KGH). The aims are to investigate the internal and external information sources used by doctors in Kuwait government hospitals and to analyse whether the existing clinical information sources meet their needs. A strategy of sequential, mixed-method procedures was followed to gather the research data using focus groups, a paper-based questionnaire and semi-structured telephone interviews. The participants of the research included all categories of doctors (consultants, senior specialists, specialists, senior registrar, registrar, assistant registrar and trainees), working in four government hospitals: Mubarak AI Kabeer, AI Sabaha, AI Farwania and AI Amiri in Kuwait. The findings of the study show that the most frequently mentioned need for information was to keep up-to-date to maintain good practice. It was found that interpersonal communication and a doctor's personal collection, consisting primarily of electronic resources, were the sources most frequently reported as used by the doctors. However, the degree of use of clinical information sources showed that doctors' information seeking varied depending on the clinical scenario. Doctors' knowledge and patient data were the doctors' most frequently used sources of information in the three clinical scenarios: outpatients, wards and the emergency department. There was a low use of knowledge-support resources such as the Internet and library resources in the outpatient and emergency rooms. However, use of the knowledge-support resources was highest in the wards. The results showed some contextual factors either supported or hindered doctors in seeking the information they need. The factors were categorised in the following contexts: a) Organisation context, b) Socio-cultural context; c) Information sources context and d) Scenarios context. Doctors made a number of suggestions for effective information communication and improving the information provision system in KGH. Two conceptual models result from the study findings: a clinical decision-making model scenario· and the overall conceptual model of information seeking by doctors in Kuwait government hospitals. The thesis concludes with recommendations and practical implications to enhance the information provision in KGH. Suggestions for further research are also given.

This study explored the information seeking behaviour of a group of nursing students at a single university in the United Kingdom to determine whether any of personality, learning style, or self-efficacy with information literacy impacted on this behaviour. A concurrent embedded quantitative dominant mixed-methods approach was used comprising of a questionnaire and interviews, and took place during the academic year 2008-9. Phase 1 of the research used a questionnaire (sample n=194) consisting of three validated scales (for personality, learning styles, and self-efficacy respectively), plus a section on information seeking preferences based on Foster’s (2004, 2005) non-linear model, and some demographic questions. For Phase 2 a sample (n=11) of students took part in semi-structured interviews using the Critical Incident Technique, the resulting data analysed using a blended method of data collection, analysis and display – Qualitative Interpretative Categorisation (QIC). Results from the questionnaire data (through Chi-square, Odds ratios, and Binomial regression) showed clear links between differing personality traits, learning style preferences, and levels of self-efficacy with information literacy, and with particular elements of Foster’s model. This enabled seven specific profiles and a ‘level of understanding’ continuum to be formulated. The interview data enabled an information search process model to be produced indicating the ‘route’ students’ use during their information seeking and emphasised the role of situation. Finally incorporating the student’s personal profile into the model allowed a complete information seeking process model to be produced. Key recommendations from the study are that students should wherever possible have their information seeking profile determined via questionnaire and that a ‘long and thin’ information skills training programme be embedded into the curriculum. This programme should contain a range of types of session and that can be moulded to the situation the students are in.

The purpose of the present study was to examine the information needs and information seeking behaviour of coaches in the sports of swimming and track and field who had completed level 2 accreditation of the Australian Coaching Council. The study aimed to identify information needs, the sources from which information is currently obtained and to gauge the level of satisfaction with current information provision in terms of the quantity, content and timeliness of information received. The study also aimed to examine the influence of the independent variables of sport, geographic location and education level on information needs and information seeking behaviour. In line with current theoretical thinking in the examination of information needs described in the literature, the researcher took a 'user-centred' approach in the identification of information needs utilising the structured group discussion process, Nominal Group Technique (NGT) as the first stage of the research. This process established the broad parameters of coaches' information needs and provided the basis for the design of a subsequent survey which was distributed to all swimming and track and field coaches who had completed level 2 accrediation. The survey resulted in a response rate of 69 percent from a total population of 568. The study revealed that coaches have a wide range of information needs many of which would not generally be associated with libraries, that there are few differences between coaches from different sports, those of differing education levels and between those of different geographic locations, although access to information is made more difficult through geographic isolation. The study revealed that coaches use multiple sources to obtain information and that libraries and formal sport information providers are not key sources for most types of information. Low levels of satisfaction were found to exist with the quantity and content of information with the highest level of dissatisfaction being expressed with the timeliness of information received. The study concludes by identifying issues, recommending possible actions in relation to these issues and identifies areas for future research.

The present study attempted to investigate the information needs/information seeking behaviour of health researchers at the National Institute of Health Research and Development, Ministry of Health, Indonesia. Its objective was to identify the relationship between information needs/information seeking behaviour and the characteristics of those health professionals. Those characteristics include institution to which health professionals belonged, institution geographic location, level of appointment, level of education, and work experience. Research was carried out through survey by using a questionnaire. This survey obtained a response rate of 92 percent from a sample of 131 health professionals. Their information needs/information seeking behaviour were correlated with their characteristics to determine relationships, and the Statistical Package for the Social Sciences (SPSS) was used to analyse the data. Frequency distribution, chi-square analysis, and descriptive analysis were used to obtain the results. The study found that the health information available did not match the health professionals' needs and that there was strong demand by these personnel for automated information services. It also found that total hours reading per week was significantly related to level of appointment, level of education, and work experience at other institutions. The perceived usefulness of journals as information sources was significantly related to institution, geographic location, level of appointment, level of education and work experience at other institutions. Government publications and statistical data as a source of information were found to be related significantly to institution and geographic location. There was also a relationship between the perceived value of reference books and work experience at the current institution. The usefulness of library catalogues as a guide to information was found to be related significantly to institution and geographic location, as was the usefulness of abstracting and indexing services to level of education. Frequency of visiting libraries was significantly related to institution, geographic location and level of appointment. The membership of professional organizations and obtaining useful information from friends, colleagues or personal contact were found to be significantly related to level of education. The study concludes with recommendations and suggestions for further research.