Made available in DSpace on 2016-04-04T18:36:42Z (GMT). No. of bitstreams: 1 Robson de Paula Alves.pdf: 1685625 bytes, checksum: e3e1be7e858b4320ea43b0b2c2fb2bd0 (MD5) Previous issue date: 2005-02-15 / The Maintenance function, in predominant/y industrial environments, comes gradual/y getting prominence, and today it possesses recognized importance inside of any productive process or rendering of services. The present study approaches, through a bibliographical research, the Information Systems , the tools and the methods of Organizational Intelligence, with sights to its application in environments of Maintenance as instruments to increase the management of this function. In this direction, the concepts of Maintenance are initial/y approached and its main types argued. After that, the concepts of Organizational Intelligence and its Cycle are explored. In the sequence, the relation of the Information in the Maintenance environments, its importance, the types of applicable Information Systems to this function are examined and, final/y, as a contribution, subsidies are presented to recommend a conceptual model of Organizational Intelligence application in the function Maintenance. In order to the increasing search for productivity and reduction of costs, the market finds in the Maintenance, chances of improvements and competitiveness, surpassing its importance beyond a simple half activity, generating of costs. However, as one of the results gotten in the research, the application of intelligence tools as the Data Warehouse, the Data Mining and the Knowledge Discovery in Database in the Maintenance, were considered as a possible powerful instrument for the acceleration of this process. / A fun??o Manuten??o, em ambientes predominantemente industriais, vem progressivamente obtendo destaque, e hoje possui reconhecida import?ncia dentro de qualquer processo produtivo e presta??o de servi?os. O estudo aborda, por meio de uma pesquisa bibliogr?fica, os Sistemas de Informa??o, as ferramentas e os m?todos de Intelig?ncia Organizacional, com vistas ? sua aplica??o em ambientes de Manuten??o como instrumentos para potencializar a gest?o dessa fun??o. Nesse sentido, s?o abordados inicialmente os conceitos de Manuten??o e discutidos os seus principais tipos. Em seguida s?o explorados os conceitos de Intelig?ncia Organizacional e seu Ciclo. Na seq??ncia ? examinada a rela??o da Informa??o no ambiente da Manuten??o, sua import?ncia, os tipos de Sistemas de Informa??o aplic?veis a esta fun??o e, finalmente, como contribui??o, s?o apresentados subs?dios para recomendar um modelo conceitual de aplica??o de Intelig?ncia Organizacional na fun??o Manuten??o. Face a crescente busca por produtividade e redu??o de custos, o mercado passa tamb?m a enxergar na Manuten??o, oportunidades de melhorias e competitividade, extrapolando sua import?ncia para al?m de uma simples atividade meio, geradora de custos. Dessa forma, como um dos resultados obtidos na pesquisa, viu-se que a aplica??o de ferramentas de intelig?ncia como o Data Warehouse, o Data Mining e o Knowledge Discovery in Database na Manuten??o pode ser um poderoso instrumento para a acelera??o desse processo.