The construction industry is inherently multidisciplinary and has adopted many intellectual and technical business improvements from other industries in an effort to optimize productivity. In construction, management inactivity is the root cause of 30% of non-productive time. This has created an opportunity and need for standardized and structured repeatable procedures for new managerial strategies. A theoretical framework for Organizational Intelligence (OI), which encompasses the procedural ability of an organization to efficiently process, support, measure and reason through management issues, is proposed. The elements of organizational intelligence are divided into three types of intellectual capital: Human Capital, Organizational Capital, and Relational Capital. The performance of an organizational activity depends on the quality of these capitals that are available within an organization. An organization's Human Capital (HC) is the human resources within the organization that can be deployed to acquire and apply its knowledge to perform, respond, or control designated work with available organizational assets. Organizational Capital (OC) refers to the assets available to the organization to support the performance of organizational activities Relational Capital (RC), which combines human capital and organizational capital to perform, is needed specific organizational activities. In addition, the research uses human cognitive abilities as the basis of a fundamental structure from which to form new organizational cognitive abilities that are capable of presenting management processes as critical value creations. Organizational cognitive ability is suggested to define appropriate organizational resources in order to integrate and determine a rational selection of applicable technologies and improvements. This ability can develop knowledge with interconnected variables, namely intellectual capital, managerial process, and performance, all of which support organizational intelligence. From the theoretical framework for OI, a prototype (Intelligibility Learning Model), which determines the role of relationships in an organization's operation and use of resources, is formulated. A case based research then applies the prototype to a managerial process in the construction industry. The case research demonstrates that the Intelligibility Learning Model (ILM) could be use effectively by industry decision makers to improve performance of organizational activities. The identification and application of a theoretical framework constitutes the foundation of a new managerial theory, Organizational Intelligence Management. It thus provides a fundamental foundation that explains how the construction processes, knowledge, skills, and resources used for managerial activities function. This theory contributes and establishes a better understanding of management, from organizational resources through to final production. / Ph. D.

La question de la mobilisation des compétences, des informations, des connaissances, des savoirs, des intelligences, appuyée par un ensemble de technologies est aujourd'hui devenue centrale. Dans un contexte où l'information et la connaissance sont des éléments qui participent à l'avantage concurrentiel, leur capitalisation et la création d'un dispositif permettant de les mobiliser en situation sont au cœur des problématiques actuelles qui pourraient alors se résumer autour de la question suivante : Quelle méthode ou quel dispositif pourrions-nous mettre en œuvre pour tenter de décrire et d'accompagner l'intelligence organisationnelle ? Notre thèse propose une méthode de description de l'intelligence organisationnelle. Elle s'inspire des méthodes professionnelles de description des processus et s'est enrichie du séminaire de recherche « Entre normes et formes », développé par le PREFics, laboratoire de recherche de l'université Rennes 2 / The issue of mobilization of skills, information, knowledge, intelligence, supported by a set of technologies has now become central. In an environment where information and knowledge are elements that contribute to competitive advantage, their capitalization and the creation of a mechanism to mobilize them in a situation is at the heart of the current issues that could then be summarized around the question : What method or mechanism could we implement to try to describe and to support organizational intelligence ? Our thesis proposes a method of description of organizational intelligence. It draws on the professional practices of process mapping and has been enriched by the research seminar "Between norms and forms," developed by the PREFics, Research Laboratory of the University of Rennes 2

Magister Library and Information Studies - MLIS / Universities face complex changes such as mergers; new competitors; socio-economic; political and technological changes. In order to survive and preserve competitive advantage, the university has to adapt to such changes. The University of the Western Cape has been through many changes since its establishment to its current status as a culturally diverse autonomous institution with a mission statement that reflects its ability to respond and adapt to change. Universities that can adapt to changes are considered to be intelligent. Intelligent universities adapt to changing and unpredictable environments by organizing all information resources; transforming information to knowledge; and using this knowledge to enhance performance. Records are an information resource. They contain evidence of business activities of an organization, their management therefore is important. This study was undertaken to add knowledge and insight into records management in the intelligent university by investigating whether records management contributes to making the University of the Western Cape intelligent. Records management is a function within an organization, hence the researcher's choice of the functionalist theory to frame this exploratory qualitative case study. Secondary sources, semi structured interviews; and electronic questionnaires were used to collect data from purposively selected participants. The data was imported and analysed on a qualitative data analysis software Atlas.ti7, version 7.5.10. The findings of the study showed that records management as a function was not used optimally by the university due to limited knowledge and awareness of its existence; as well as other services it offers. Records management therefore does not contribute to making the University of the Western Cape intelligent. Marketing, training, strategic placement of the records management function on the university organizational structure, integration with other components, implementation of electronic records management and a records management model for the intelligent university were recommended to address short-comings. This study adds more knowledge on records management in the intelligent university and brings to light the importance of the records management function; highlights how university records can be used for competitive advantage as well as decision-making; and aids in developing a records management model for an intelligent university. A large scale national study in other institutions of higher learning to provide a clearer picture of whether records management plays a role in making South African universities intelligent is recommended.

In many small to mid-size nonprofits, a large amount of knowledge and information is confined to local folders, hard copy formats or even specific people, making it inaccessible to those who could benefit from it. This informal practice causes duplication of efforts and prevents the organization from maintaining critical knowledge and learning from past experience. Partnering with The Center for Victims of Violence and Crime (CVVC), a Pittsburgh-based human services nonprofit organization, I applied human-centered design methods to identify their specific informal knowledge and information processes and structures. Using the research findings, I developed a sustainable and systematic knowledge management practice that also takes into account the constraints of funding and time, which many nonprofits face. To support this practice, I created a system with a hierarchical information architecture that is able to expand overtime to accommodate the growth of the organization and its programs. It enables clear organization, storage and retrieval of explicit knowledge documents as well as the related tacit knowledge, creating the necessary basis for sharing and collaboration. By simplifying and formalizing major administrative tasks, the system also streamlines organizational processes, allowing the staff to work more effectively. Implemented with Microsoft SharePoint 2010, the system creates a trustworthy environment that is necessary to facilitate organizational learning and maintain critical knowledge, leading to sustainability and innovation.

Um bom produto sempre esteve associado à maneira peculiar com que as pessoas fazem as coisas. Se antes o que gerava a riqueza eram os meios de produção tradicionais, hoje a riqueza advém do Conhecimento. Tal mudança ocasionou um profundo impacto na economia. Considerando tal contexto, neste trabalho se propõe a investigar, por intermédio de estudo de caso, a gestão do conhecimento, como ferramenta capaz de desenvolver e criar a `inteligência organizacional, que representa hoje um valor estratégico competitivo para as organizações. Utilizou-se a pesquisa-descritiva com abordagem qualitativa e quantitativa. Os instrumentos de coleta de dados foram questionário e documentos e avaliados por meio de análise estatística e de conteúdo. As análises revelaram grande valor dedicado ao aspecto infra-estrutura, o que contribui para a formalização do conhecimento, porém a falta de uma visão sistêmica nos processos de criação, além da necessidade de se compartilhar e manter o conhecimento torna o conhecimento informal predominante na empresa e desta forma, a Gestão do Conhecimento precisa implementar etapas essenciais para sua efetividade. / A good product always been associated with the peculiar way people do things. If before which generated wealth were the traditional means of production, todays wealth comes from knowledge. This change caused a profound impact on the economy. Considering this context, this work proposes to investigate, through case study, knowledge management as a tool able to develop and create the `organizational intelligence, which is now a strategic competitive value for organizations. We used a descriptive research with qualitative and quantitative approach. The data collection instruments were questionnaire and documents and evaluated by statistical and content. The analyzes revealed large amount devoted to infrastructure aspect, which contributes to the formalization of knowledge, but a lack of a systemic view in creative processes, and the need to maintain and share the knowledge becomes predominant in the informal knowledge company and thus the Knowledge Management needs to implement essential steps for their effectiveness.

Made available in DSpace on 2016-04-04T18:36:42Z (GMT). No. of bitstreams: 1 Robson de Paula Alves.pdf: 1685625 bytes, checksum: e3e1be7e858b4320ea43b0b2c2fb2bd0 (MD5) Previous issue date: 2005-02-15 / The Maintenance function, in predominant/y industrial environments, comes gradual/y getting prominence, and today it possesses recognized importance inside of any productive process or rendering of services. The present study approaches, through a bibliographical research, the Information Systems , the tools and the methods of Organizational Intelligence, with sights to its application in environments of Maintenance as instruments to increase the management of this function. In this direction, the concepts of Maintenance are initial/y approached and its main types argued. After that, the concepts of Organizational Intelligence and its Cycle are explored. In the sequence, the relation of the Information in the Maintenance environments, its importance, the types of applicable Information Systems to this function are examined and, final/y, as a contribution, subsidies are presented to recommend a conceptual model of Organizational Intelligence application in the function Maintenance. In order to the increasing search for productivity and reduction of costs, the market finds in the Maintenance, chances of improvements and competitiveness, surpassing its importance beyond a simple half activity, generating of costs. However, as one of the results gotten in the research, the application of intelligence tools as the Data Warehouse, the Data Mining and the Knowledge Discovery in Database in the Maintenance, were considered as a possible powerful instrument for the acceleration of this process. / A fun??o Manuten??o, em ambientes predominantemente industriais, vem progressivamente obtendo destaque, e hoje possui reconhecida import?ncia dentro de qualquer processo produtivo e presta??o de servi?os. O estudo aborda, por meio de uma pesquisa bibliogr?fica, os Sistemas de Informa??o, as ferramentas e os m?todos de Intelig?ncia Organizacional, com vistas ? sua aplica??o em ambientes de Manuten??o como instrumentos para potencializar a gest?o dessa fun??o. Nesse sentido, s?o abordados inicialmente os conceitos de Manuten??o e discutidos os seus principais tipos. Em seguida s?o explorados os conceitos de Intelig?ncia Organizacional e seu Ciclo. Na seq??ncia ? examinada a rela??o da Informa??o no ambiente da Manuten??o, sua import?ncia, os tipos de Sistemas de Informa??o aplic?veis a esta fun??o e, finalmente, como contribui??o, s?o apresentados subs?dios para recomendar um modelo conceitual de aplica??o de Intelig?ncia Organizacional na fun??o Manuten??o. Face a crescente busca por produtividade e redu??o de custos, o mercado passa tamb?m a enxergar na Manuten??o, oportunidades de melhorias e competitividade, extrapolando sua import?ncia para al?m de uma simples atividade meio, geradora de custos. Dessa forma, como um dos resultados obtidos na pesquisa, viu-se que a aplica??o de ferramentas de intelig?ncia como o Data Warehouse, o Data Mining e o Knowledge Discovery in Database na Manuten??o pode ser um poderoso instrumento para a acelera??o desse processo.

Submitted by Marcia Bacha (marcia.bacha@fgv.br) on 2012-01-17T13:44:30Z No. of bitstreams: 1 1423881.pdf: 1229370 bytes, checksum: 3ba6cd6feef259e28e67ca955f817d0f (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2012-01-17T13:45:17Z (GMT) No. of bitstreams: 1 1423881.pdf: 1229370 bytes, checksum: 3ba6cd6feef259e28e67ca955f817d0f (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2012-01-17T13:45:29Z (GMT) No. of bitstreams: 1 1423881.pdf: 1229370 bytes, checksum: 3ba6cd6feef259e28e67ca955f817d0f (MD5) / Made available in DSpace on 2012-01-17T13:46:19Z (GMT). No. of bitstreams: 1 1423881.pdf: 1229370 bytes, checksum: 3ba6cd6feef259e28e67ca955f817d0f (MD5) Previous issue date: 2010 / Although progress in computer science has been quite significant and rapid, as far as machine translation is concerned there is still much to be done. In the rnid-40s, there was already an interest, particularly by the Americans and British, in a faster and more efficient translation of Russian documents. Yet, what we see today in terms of machine translation falls short of what one might call a good translation. To search for an efficient automatic translation, scientists have used, as a primary tool, statistical means to solve the problem. This paper aims to set out a new approach to the question, drawing on cognitive science as its major source of inspiration. The result achieved shows that statistics play an important role in the process, particularly for the definition of some patterns outlined by its means. This paper, however, is meant to inspire research that will draw on cognitive science as a valid means of improvement for greater efficiency in machine translation. With that it proposes semantic overlap as one of the possible ways for such improvements. On the organizational field, it highlights the importance and value of experience as an intelligent means of seeking better results for companies in the same semantic overlap that this experience brings. / Embora os progressos na área de informática sejam bastante significativos e velozes, na tradução automática há muito ainda o que ser feito. Desde meados dos anos 40 já havia um interesse, em especial pelos americanos e ingleses, numa tradução mais rápida e eficiente de documentos russos, porém até hoje o que se vê em termos de tradução automática está aquém daquilo que se possa chamar de uma boa tradução. Para buscar uma tradução automática eficiente os cientistas têm usado como fonte principal meios estatísticos de solução para tal problema. Esse trabalho visa dar um novo enfoque a tal questão, buscando na ciência cognitiva sua principal fonte de inspiração. O resultado a que se chega com o presente trabalho é que a estatística deve continuar sendo sim uma fonte de auxílio em especial na definição de padrões. Porém, o trabalho trás consigo o propósito de levantar a sobreposição semântica como via de possível solução que possa vir auxiliar, ou, até mesmo trazer maior rapidez a questão da tradução automática. No campo organizacional levanta uma questão interessante, o valor da experiência como meio inteligente de buscar melhores resultados para as empresas.

L’intelligence économique se présente comme une exception conceptuelle francophone issue à la fois de traductions de différents termes anglo-saxons mais également d’une agrégation de fonctions organisationnelles liées à l’information. Ces fondements hétéroclites se conjuguent à une effervescence pratique, l’intelligence économique ne cessant de se développer sous diverses formes dans les organisations. Cette thèse vise à proposer un fondement théorique nouveau à ces expériences en s’appuyant sur les concepts managériaux au travers de l’étude du cas de Gaz de Bordeaux, une entreprise du secteur énergétique. S’inscrivant dans une volonté exploratoire fondée sur une méthodologie qualitative, l’objectif est de proposer une définition s’appuyant sur les théories gestionnaires de l’asymétrie d’information, du système et de la valeur. / "L'intelligence économique" is presented as a French conceptual exception after at a time of translations various English terms but also an aggregation of organizational functions related to information. These heteroclite bases are combined to an effervescent practice, “l’intelligence économique” never ceasing to develop in various forms in organizations. This thesis aims to propose a new theoretical basis for these experiments based on the managerial concepts through a case study of Gaz de Bordeaux, an energy firm. As part of an exploratory will based on a qualitative, the objective is to propose a definition based on the Management Science theories of asymmetric information, system and value.

Made available in DSpace on 2010-04-20T20:19:54Z (GMT). No. of bitstreams: 1 136780.pdf: 669824 bytes, checksum: c85231b3373996dd2bee8e6edd81f99c (MD5) Previous issue date: 2006-04-20T00:00:00Z / This paper aims to provide a vision on the impact of the deployment of the Epistemological Tacit Operator, a tool of Knowledge Management, on the banking activity, through a case study. Particularly, it analyses the use and consequences to improve the Organizational Intelligence. Starting with a vision of Knowledge Management, it demonstrates the importance of the human being as the center of the Organizational Intelligence, in a cognitive way little seen on the literature, dominated by examples of Information Technology. It considers Organizational Intelligence must be exercised in context of action, since 'it's not enough to state that Intelligence is the most important asset of an organization, it's imperative that this statement be transformed in strategies and plans to achieve better performance'. The formulation of strategy is the own exercise of intelligence, since it deals with the choices of the organization and the nurturing of its competences. At last, a case study is made on the Epistemological Tacit Operator to consolidate the knowledge of a financial institution and propose new strategies of risk management necessary for Basel II requirements. / Este trabalho visa prover uma visão sobre o impacto da implementação do Operador Epistemológico Tácito, ferramenta de Gestão do Conhecimento, na atividade bancária através de um estudo de caso. Em especial, analisa o uso e suas conseqüências para a melhoria da Inteligência Organizacional. Começando por uma visão de Gestão do Conhecimento, demonstra a importância do ser humano como epicentro da Inteligência Organizacional, numa abordagem cognitivista pouco explorada na literatura, dominada por exemplos de Tecnologia de Informação. Considera-se que a Inteligência Organizacional deve ser exercida no contexto da ação, pois 'não basta somente afirmar que a inteligência é o ativo mais importante de uma organização, é imperativo que essa afirmação se transforme em estratégias e planos para atingir um melhor desempenho'. A formulação da estratégia é o próprio exercício da inteligência, pois lida com as escolhas da organização e o amadurecimento de suas competências. Por fim, faz-se um estudo de caso do Operador Epistemológico Tácito para a consolidação do conhecimento de uma instituição financeira e proposição de novas estratégias de gestão de risco advindas dos requerimentos de Basiléia II.