<p>Tidigare forskning visar på uppenbara problem kring lärare - elevrelationen vad gäller interaktionen. Denna problematik grundar sig inte minst på att relationen främst är inriktad på de kunskapsöverförande bitarna medans de sociala och relationsmässiga aspekterna i relationerna oftast kommer i andra hand. Mot denna bakgrund ämnade vi mer ingående granska om även ett liknande mönster kunde skönjas i den specifika undersökning som vi valt att genomföra.</p><p>Vårt syfte med denna uppsats är att studera den interpersonella kommunikationen i skolmiljö mellan instruktörer och elever. De frågeställningar vi har tillämpat oss av för att nå en djupare förståelse för den interpersonella kommunikationen är följande:<em> Hur interagerar instruktörer och elever med varandra, hur uppfattar instruktörerna och eleverna varandras kommunikationsförmågor </em>samt <em>vilka kommunikationsbarriärer finns det?</em></p><p>Den metod vi har valt oss att använda oss utav är av kvalitativ natur. Vi har tillämpat oss av två olika angreppssätt för att besvara våra frågeställningar. Dels semistrukturerade samtalsintervjuer med instruktörerna samt gruppintervjuer med eleverna. Vi har valt att analysera vårt material utifrån socialpsykologiska teorier kring roller och attityder för att djupare tränga in i vårt material och därigenom komma åt respondenternas åsikter och nå en ökad förståelse kring den interpersonella kommunikationen mellan instruktörer och elever. Utöver detta kommer vi analysera med hjälp av teorier kring interpersonell kommunikation.</p><p>Vår undersökning ger en klar fingervisning om att det förekommer klara brister i den interpersonella kommunikationen mellan instruktörer och elever i den specifika kontext som varit föremål för vår studie.  Det intygar samtliga respondenter även om eleverna generellt är mer hårda i sina omdömen jämfört med instruktörerna. Att så är fallet har många orsaker men kan inte minst spåras i de socialpsykologiska mekanismerna i såsom roller och attityder. Situationen har dock förbättrats under det senaste läsåret men behöver utvecklats ytterligare för att åstadkomma en tillfredställande interpersonell kommunikation mellan aktörerna.</p> / <p>Previous research demonstrates the obvious problems surrounding teacher-pupil relationship in terms of interaction. This issue is based not least on the relationship is primarily focused on the knowledge transfer the pieces while the social and relationship aspects of the relationship usually is secondary. Against this background, we intended to examine in more detail on even a similar pattern could be discerned in the specific study, we chose to implement.</p><p>Our purpose in this essay is to study the interpersonal communication in the school environment between instructors and students. The issues we have applied ourselves on to reach a deeper understanding of the interpersonal communication is: how can interacts instructors and students with each other, how do instructors and students' perception of themselves and each other out, and which communication barriers exists?</p><p>The method we have chosen us to use us is out of a qualitative nature. We have used two different approaches to answering our questions. First, semi-structured interviews with instructors and group interviews with students. We have chosen to analyze our material based on social psychological theories about the roles and attitudes to deeper penetration of our material and thereby access the respondents' views and reach a greater understanding of the interpersonal communication between instructors and students. In addition, we will analyze using theories of interpersonal Communication.</p><p>Our study gives a clear indication that there are clear gaps in the inter-human communication between instructors and students in the specific context of the subject of our study. It declares all respondents, although students are generally more severe in their ratings compared with the instructors. That so many reasons but can not be traced at least in the social psychological mechanisms such as roles and attitudes. The situation has improved over the past academic year but have to develop further to achieve a satisfactory interpersonal communication between players.</p>

Title from PDF of title page. / Document formatted into pages; contains 155 pages. / Thesis (M.A.)--University of South Florida, 2003. / Includes bibliographical references. / Text (Electronic thesis) in PDF format. / ABSTRACT: At a glance, journalists and public relations practitioners appear to have a dysfunctional relationship, despite having many professional similarities. Both groups use comparable skill sets in their jobs, including writing, information gathering, and making decisions based on news values. Both groups often work with each other in their professional positions; journalists look to public relations practitioners for sources and news tips, while public relations practitioners look to journalists to help send organizational messages to publics. To better understand the issues of trust in this unique working relationship, ten journalists and ten government public information officers from the Tampa Bay, Florida area were interviewed about their perceptions of the integrity, dependability, and competence of their professional counterparts. Using a coorientational lens, themes derived from the comments of both groups were compared for accuracy and agreement. / ABSTRACT: The results indicated that both journalists and public relations practitioners were slow to generalize positive or negative experiences to other individuals or organizations, and that they mostly understood the professional ethics and motivation of the other occupation. However, once an established trust was broken in a relationship, participants universally described that it could not be regained. By comparing themes between the two groups, the data indicated that there were more issues of true consensus than any other situation. Both journalists and government communicators indicated a mutual respect for their professional counterparts and a shared appreciation for the principle of open government, though the data suggested that the two sides were unaware of this agreement. This exploratory qualitative analysis uncovered several interesting trust-related issues in this unique working relationship, many of which are worthy of additional research and exploration. / System requirements: World Wide Web browser and PDF reader. / Mode of access: World Wide Web.

Diss. : Philosophische Fakultät für Sprach- und Literaturwissenschaft II : München, Ludwig-Maximilians-Universität : 1989.

Not available / text

Tidigare forskning visar på uppenbara problem kring lärare - elevrelationen vad gäller interaktionen. Denna problematik grundar sig inte minst på att relationen främst är inriktad på de kunskapsöverförande bitarna medans de sociala och relationsmässiga aspekterna i relationerna oftast kommer i andra hand. Mot denna bakgrund ämnade vi mer ingående granska om även ett liknande mönster kunde skönjas i den specifika undersökning som vi valt att genomföra. Vårt syfte med denna uppsats är att studera den interpersonella kommunikationen i skolmiljö mellan instruktörer och elever. De frågeställningar vi har tillämpat oss av för att nå en djupare förståelse för den interpersonella kommunikationen är följande: Hur interagerar instruktörer och elever med varandra, hur uppfattar instruktörerna och eleverna varandras kommunikationsförmågor samt vilka kommunikationsbarriärer finns det? Den metod vi har valt oss att använda oss utav är av kvalitativ natur. Vi har tillämpat oss av två olika angreppssätt för att besvara våra frågeställningar. Dels semistrukturerade samtalsintervjuer med instruktörerna samt gruppintervjuer med eleverna. Vi har valt att analysera vårt material utifrån socialpsykologiska teorier kring roller och attityder för att djupare tränga in i vårt material och därigenom komma åt respondenternas åsikter och nå en ökad förståelse kring den interpersonella kommunikationen mellan instruktörer och elever. Utöver detta kommer vi analysera med hjälp av teorier kring interpersonell kommunikation. Vår undersökning ger en klar fingervisning om att det förekommer klara brister i den interpersonella kommunikationen mellan instruktörer och elever i den specifika kontext som varit föremål för vår studie.  Det intygar samtliga respondenter även om eleverna generellt är mer hårda i sina omdömen jämfört med instruktörerna. Att så är fallet har många orsaker men kan inte minst spåras i de socialpsykologiska mekanismerna i såsom roller och attityder. Situationen har dock förbättrats under det senaste läsåret men behöver utvecklats ytterligare för att åstadkomma en tillfredställande interpersonell kommunikation mellan aktörerna. / Previous research demonstrates the obvious problems surrounding teacher-pupil relationship in terms of interaction. This issue is based not least on the relationship is primarily focused on the knowledge transfer the pieces while the social and relationship aspects of the relationship usually is secondary. Against this background, we intended to examine in more detail on even a similar pattern could be discerned in the specific study, we chose to implement. Our purpose in this essay is to study the interpersonal communication in the school environment between instructors and students. The issues we have applied ourselves on to reach a deeper understanding of the interpersonal communication is: how can interacts instructors and students with each other, how do instructors and students' perception of themselves and each other out, and which communication barriers exists? The method we have chosen us to use us is out of a qualitative nature. We have used two different approaches to answering our questions. First, semi-structured interviews with instructors and group interviews with students. We have chosen to analyze our material based on social psychological theories about the roles and attitudes to deeper penetration of our material and thereby access the respondents' views and reach a greater understanding of the interpersonal communication between instructors and students. In addition, we will analyze using theories of interpersonal Communication. Our study gives a clear indication that there are clear gaps in the inter-human communication between instructors and students in the specific context of the subject of our study. It declares all respondents, although students are generally more severe in their ratings compared with the instructors. That so many reasons but can not be traced at least in the social psychological mechanisms such as roles and attitudes. The situation has improved over the past academic year but have to develop further to achieve a satisfactory interpersonal communication between players.

Abstract Attitudes towards the reference situation and the meetings between library users and librarians have become the subject of much debate in the library setting today. The aim of this two years master´s thesis has been to examine six librarian’s attitudes and apprehensions concerning the interactions between the librarian and the users in the library setting. We were also interested in knowing how a library can work to become more service oriented and customer centred. We conducted six interviews with librarians located at three different libraries in Sweden. We used three theories to explain our aim. These are Jürgen Habermas theory of social communication, theory about professions and Christian Grönroos theory of Service Management. We found that our informants both see the physical meeting with the library and the social exchanges with the librarians as important parts of the user’s experience of the library. The three libraries that we visited work in different ways to improve their customer service. One library has developed a policy for concrete ways to improve the social exchange with the library user. Another library is working with a policy and the third library handle attitude questions more implicit in the daily work and in a specialised group. We could see that the informants who worked at the library which had a policy and an under-standing of the importance of customer service as a central part of the organisation regarded those questions as being very important. Some informants could not see how customer service could get improved in another way than just discussing these issues in groups, meetings or in connection to seminars. The changing of attitudes of members of the staff can be complicated however because it, at some level, is about individual changes. We believe that a person has to be motivated to make these changes. To improve this motivation the organisation has to create opportunities for the staff to critically reflect upon their working situa-tion. In that way we believe that the staff can experience security and motivation to do a good job which then has a positive impact on the customer service provided. The acknowledgement of the importance of customer service within an organization has to engage everybody and the whole organisation at all its levels. We think that customer service in the library setting will become more important in the future as a response to the technical evolution and all the automated elements in our society. The importance of actual meetings in-crease as our society increasingly communicates via digital means.

This study sought to establish some ofthe problems that occur during a consultation process between a healthcare worker and a patient, such as intangible and tangible verbal/nonverbal communication problems. Tangible nonverbal problems refer to eye contact, gestures, body posture and facial expression. Tangible verbal problems refer to voice tone/attitude and language and intangible to race, age, gender, education and culture. It was made clear that the problems involved in the consultation process were, in the main, common to other fonns of communication such as that between a reference librarian and a client, customer, visitor or user. The factors that hindered communication were investigated by means of semi-structured interviews and questionnaires. The sample population was made up of 100 black isiZulu speaking females and seven healthcare workers of a heterogeneous background. The perception ofthe respondents in relation to the above-named factors (language, age, gender, attitude, culture, education, gestures and postures) was sought. The analysis of the results obtained showed that some of the significant factors that are a problem in communication include voice tone/attitude, eye contact, sitting position, gestures, facial expression and language. Patients, for the sake ofeffective concentration and free flow ofinfonnation, preferred healthcare workers who were polite, had a cheerful demeanour and who sat still and straight up (not looking around or standing). This is noted because the majority of the patients acknowledged such healthcare workers and were not satisfied with those who behaved otherwise. For example, in relation to previous consultations (irrespective of the Clinics), out of the 70 respondents who encountered problems, 61 (87%) in despair cited cases of rudeness, of which the majority of such cases related to African healthcare workers. Culture also mattered, when seen in terms of people being able to speak the same language and understand one another, with respect to the contextual meaning of words. As far as eye contact was concerned, it was apparent that adjustments had been made. For example, it was discovered that although it is the Zulu culture to avoid eye contact, especially between the young and the old, Zulu people have come to accept eye contact in a crosscultural South Africa. Their acceptance was also seen as due to the advantages ofeye contact. This was made clear by the fact that ofthe 90 (91%) respondents who acknowledged the fact that the healthcare workers maintained eye contact during the consultation process, 87 (97%) said it was polite as it gave them the assurance that the healthcare workers were paying attention to what they were saying. Among the socio-demographic variables investigated, the gender of the healthcare worker emerged as one ofthe important predictors of effective communication. This is because the majority of the respondents indicated feeling freer with someone of the same gender groupmg. Certain recommendations were made which were considered vital in improving not only the consultation process but any other form of communication, including that between a reference librarian and a client. The main recommendations were that the healthcare workers be polite and endeavour to speak the main language as the patients. Due to the fact that some healthcare workers hurry during consultation, it was recommended that more staff be employed. / Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 2000.

Bakalauro baigiamajame darbe atliekamas vadovo bendravimo su pavaldiniais vertinimas paslaugų sektoriuose (Šiaulių miesto valyklose, viešbučiuose, Šiaulių ir Norvegijos skalbyklose). Klausimynas, pagal kurį atlikta darbuotojų apklausa tiriamų paslaugų sektorių įmonėse, parengtas remianti vadybinės literatūros autorių (Jasinavičius, Sokol, 2005; Kasiulis, Barvydienė, 2005; Baršauskienė, Janulevičiūtė, 1999) išskirtomis asmeninėmis vadovo savybėmis, originaliu Costigan ir Schmeidler sudarytu bendravimo klimato (CCI) klausimynu bei lietuvių autorių (Bakanauskienė, Petkevičiūtė, 2003; Misevičius, Urbonienė, 2006) išskirtais bendravimo trukdžiais. Apklausoje dalyvavo 181 respondentų (63 – viešbučių darbuotojų, 65 – valyklos, 26 – Šiaulių skalbyklos, 27 – Norvegijos skalbyklos). Tyrimo metu nustatyta, kad visuose paslaugų sektoriuose išryškėjo trys darbuotojams imponuojančios vadovo asmeninės savybės: santykių šiltumas, nuoširdumas, empatija. Tiriamose paslaugų sferose dominuoja palaikantis bendravimo klimatas, tačiau yra ir gynybinio bendravimo klimato apraiškų. Palaikantį bendravimo klimatą labiausiai stiprina tokie veiksniai kaip „problemų įvardinimas darbuotojams“, „vadovo pagarbus elgesys su pavaldiniais“ ir „vadovo aiškus ir objektyvus situacijos apibūdinimas“. Tuo tarpu gynybinio bendravimo klimato raišką labiausiai stiprina „vadovo asmeninės pozicijos pabrėžimas“ ir per didelis „vadovo asmeninės atsakomybės prisiėmimas už darbo rezultatus“. Tiriamuose paslaugų sektoriuose... [toliau žr. visą tekstą] / The aim of the paper is to compare supervisor - employee communication patterns in a different type of service providing organizations (laundries, hotels in Šiauliai, Šiauliai washhouse, Norway washhouse). Framework of this study is the personal supervisor characteristics, offered by managerial literature authors (Jasinavičius, Sokol, 2005; Kasiulis, Barvydienė, 2005; Baršauskienė, Janulevičiūtė, 1999) original communication climate inventory (CCI) operationalized by J. I. Costigan and M. A. Schmeidler (1984) and communication barriers, offered by lithuanian authors (Bakanauskienė, Petkevičiūtė, 2003; Misevičius, Urbonienė, 2006). There were 181 respondents involved in this survey (63 - employees from Šiauliai hotels, 65 - employees from Šiauliai laundries, 26 - employees from Šiauliai washhouse, 27 - employees from Norway washhouse). The final results of the survey were grouped and interpreted as well as conclusions made. While carrying out the survey it was found out that sincerity, empathy, warm relationships are the most important personal supervisor characteristics. The results showed that supportive communication climate dominates in all service sectors, but there are some manifestations of the defensive communication climates as well. The most important factors of the supportive climate dominance in the organizations are that supervisors define clearly problems, treat with their employees with respect and characterize situation clearly and objective. The most important... [to full text]

This research paper describes what role interpersonal communication plays in coping with and accepting job loss. The study is framed by theories of stress, appraisal, coping, and the theory of Fundamental Interpersonal Relations Orientation (FIRO), where aspects of control, inclusion, and affection are achieved through interpersonal communication. Using a combination of surveys and in-depth interviews, two groups of copers were determined: healthy and unhealthy. Then, messages were themed and communication strategies were extracted, to establish what helps a person to thrive or not thrive through a layoff experience. A majority of healthy coping subjects showed solid social support and/or interpersonal communication elements of FIRO-B. Within those categories of FIRO-B, this study shows laid off workers – with purposeful interpersonal communication containing characteristics of affirmation, belonging & acceptance, encouragement, problem solving, trust, elevation, and reverence – are able to focus on opportunities which facilitate their ability to cope effectively with a layoff. Keywords: job loss, layoff, unemployment, stress, appraisal, acceptance, coping, thriving, support, interpersonal communication, self-efficacy, Fundamental Interpersonal Relations Orientation (FIRO)

The research reported in this thesis is basically applied in purpose. However the theoretical siqnificance of interactional sociolinquistics is explored by showinq that it is based on a philosophy of science which differs fundamentally from the versions of positivism which have informed linquistics over the years. The research methods consistent with this methodology are also outlined. The applied siqnificance of the sub-field is demonstrated more qenerally at first by examininq its contribution to the understandinq of the relationship between lanquaqe and context. Thereafter the contribution to the understandinq of this relationship is explored in more specific terms by examininq the role of contextual information in the form of culturally-specific interactional styles in the accomplishinq of prejudice and neqative cultural stereotypes in intercultural communication in South Africa. The siqnificance of this explanation is explored further by showinq how such an interactional account fits into a more comprehensive explanation of the causes of discrimination in South Africa, one that includes, also. structural explanations, and explanations in terms of the psycholoqy of individuals. This prepares the way for a consideration of the possible contribution of interactional sociolinquistics to solutions to the problem of discrimination both in South Africa and elsewhere. / Thesis (Ph.D.)-University of Natal, Durban, 1987.