The effectiveness of communication in the Swedish healthcare system context has long been the subject of debate. Issues stemming from usability, accessability and interpretation affect the lives of patients, and yet the vocal groups in the healthcare communication debate are patients and administrators, not healthcare professionals. With the advent of eHealth services and new demands being put forth on the ability of healthcare professionals' to handle increasingly numerous and innovative systems, it is of more importance than ever to understand the healthcare professionals' work context. This article is based on interviews with five healthcare professionals concerning their views on electronic health records (EHR), eHealth services, trends in healthcare services development in Sweden, as well as their views on the future of eHealth solutions and health information technology (HIT). Analysis of collected information shows an apprehension among healthcare professionals towards electronic communication, as well as a dissatisfaction with the usability of modern healthcare systems. Sentiments are generally favourable towards eHealth solutions however, and most negative criticism of modern systems appears to stem from a frustration with being given less time with patients, as well as fears of compromising patient integrity. Results point toward healthcare professionals' being an untapped resource in the context of healthcare communication development, though major changes would have to occur in the distribution of demands on the healthcare professionals' time, as well as a shift in the way we view healthcare communication, from more traditional means, to modern, interactive systems.

Inom hälso-och sjukvården hanteras känsliga uppgifter om patienter som lagras i deras patientjournaler. Journalerna är en viktig del inom sjukvården för vårdpersonalen och används som deras arbetsredskap för att kunna ge rätt vård till varje patient. I hälso- och sjukvårdens journalsystem kan all vårdpersonal söka fritt bland patienternas journaler, vilket ibland leder till att vårdpersonal läser om patienter de inte har rätt till. Vårdpersonalen får endast läsa journaler där de har vårdkontakt med patienter, och personal som läser journaler de inte har rätt till gör dataintrång. Denna studie har undersökt och belyst vilka effekter som kan uppnås med en bättre journalhantering inom sjuk- och hälsovården. Det gjordes med hjälp av en kvalitativ ansats där en litteraturstudie och intervjuer genomfördes. Studiens resultat förväntas att bidra till en ökad insikt av problemet inom sjuk-och hälsovårdssektorn och vilka effekter som kan uppnås med hjälp av en bättre journalhantering. / In healthcare, sensitive information about patients is stored in their patient records. The medical records are an important part of healthcare for the care providers and are used as their work tool to be able to provide the right care to each patient. In the health care medical records system, all caregivers can search freely among patients' medical records, which therefore sometimes leads to caregivers reading patients they do not have the right to read. A care provider may only read medical records where they have care contact with the patient and a care provider who reads medical records to which they are not entitled makes data breaches. This study has investigated and highlighted the effects that can be achieved with better medical records management in healthcare. This was done with the help of a qualitative approach where a literature study and interviews were conducted. The results of the study are expected to contribute to an increased insight into the problem within the health and medical care and what effects can be achieved with the help of better medical records management.