The overall target of the maintenance management system is to improve the role of a maintenance organization in positively impacting production capacity, products quality, safety and also overall production cost. In the course of ensuring the above mentioned benefits, the maintenance system should be designed under an umbrella of appropriate strategy that is developed in line with the company’s major business objectives. The thesis work is focused on developing a model that assist the design of a maintenance strategy which is linked with the company’s major business objectives. And for this the balanced score card approach is utilized. Then the model’s application is tested in a case company with the general procedures described below. The business requirements by the customers, which are translated to business objectives of the case company, were used as starting points. Then the production performance indicators were checked for their effectiveness in addressing the business objectives of the company. After this, a maintenance strategy with approaches to address the business objectives of the company, which are expressed by the production performance indicators, was developed with potential maintenance performance indicators. The result showed that the different elements incorporated in the model developed are appropriate in linking the maintenance activities with the company’s business objectives as can be observed from the analysis made on the case company.

<p>The overall target of the maintenance management system is to improve the role of a maintenance organization in positively impacting <em>production capacity, <em>products quality, safety and also <em>overall production cost. In the course of ensuring the above mentioned benefits, the maintenance system should be designed under an umbrella of appropriate strategy that is developed in line with the company’s major business objectives. </em></em></em></p><p>The thesis work is focused on developing a model that assist the design of a maintenance strategy which is linked with the company’s major business objectives. And for this the balanced score card approach is utilized. Then the model’s application is tested in a case company with the general procedures described below.</p><p>The business requirements by the customers, which are translated to business objectives of the case company, were used as starting points. Then the production performance indicators were checked for their effectiveness in addressing the business objectives of the company. After this, a maintenance strategy with approaches to address the business objectives of the company, which are expressed by the production performance indicators, was developed with potential maintenance performance indicators.</p><p>The result showed that the different elements incorporated in the model developed are appropriate in linking the maintenance activities with the company’s business objectives as can be observed from the analysis made on the case company.</p>

Since the 1980s, companies have taken a larger interest in quality and it´s economic impact within the company. Having the knowledge that it´s not quality that costs money, but it´s rather the lack of quality. The work immerses itself in the field of cost of poor quality and the development of key performance indicators. The thesis is performed at Bufab Holding in Värnamo. Bufab Holding is a trading company which mainly buys and sells C-parts. C-parts include fasteners, other small metal-, rubber- or plastic parts such as wires, springs and electronic fasteners. The aim of this thesis was to make a survey of the cost of poor quality and to find key performance indicators (KPI) for cost of poor quality that can be continuously monitored. This work can serve as a basis for other companies within the Bufab group if the company believes that the content of the report can be used. With this aim two issues was created. What is the cost of poor quality that are linked to Bufabs complaints today, and where do they occur? Which key performance indicators can be created, which continuously can be monitored? The work began with a literature study to gain a deeper understanding of the cost of poor quality and the creation of KPI´s. The literature led the writers of this thesis into the methods that were used. Through the data collection, document gathering and given interviews an understanding of the company´s current economic situation. On this basis the company´s claims and processes where analysed with the help of "Seven quality tools". With the help of the piece cost model cost barriers was prepared and the cost of poor quality was calculated. Furthermore KPI´s was created through Lars Sörqvists description of ratio. The cost carriers differed depending on whether it was Bufab who caused the error, if it was a wrong product quality claim or if it was the supplier who caused the error. The cost of poor quality totaled of 4,7 Mkr. The pareto chart shows that the cause wrong product quality caused the highest costs. The costs of poor quality that where calculated mostly consisted of different labor costs. One of the KPI´s was based on labor cost and the other was based on total costs. Furthermore KPI´s where made of the number of complaints with the base of total number of order lines that have been sent. The company can then use this result to show how good quality the company have when new contracts are negotiated. If the methodology and results are promising, this thesis can be a working model for more companies within the Bufab group. Not all visible costs of poor quality was calculated in this thesis due a lack of time. The thesis also lacks entirely an assessment of the hidden costs of poor quality.

"Realizing corporate vision through balanced scorecards" Date: May 28, 2015 Level: Bachelor thesis in Business Administration, 15 ECTS Institution: School of Business, Society and Engineering, Mälardalen University Authors: Roman Alam Olof Hällman July 2, 1987 May 11, 1989 Title: Realizing corporate vision through balanced scorecards Supervisor: Magnus Hoppe Keywords: Balanced scorecards, corporate vision, key performance indicators, performance measurement, strategy. Research question: Why are balanced scorecards implemented and how are they adapted and developed? Purpose: The purpose of this thesis is to describe what reasons companies claim for implementing balanced scorecards and how these companies adapt and develop the scorecards. Method: To conduct a qualitative research, a literature review, a case study and interviews were carried out to draw the conclusions of the thesis. Conclusion: The study identified industry-, business- and organization-specific adaptations of the balanced scorecard as a performance measurement tool to link strategy and corporate vision to future decisions and actions.

The purpose of this thesis is to point out how a company can gain a better process by using PM in an effective way. The report concludes that the existence in practice of theoretically important aspects are different, also that the most correct way of leading the aspects are through the creation of a PM process. During this thesis work the benefits with performance measurements have been analyzed. Since the genesis of the industrialisation there have been growing needs to identify ways of understanding how a company functions. One of the main events historically leading to the broad adoption of PM was the introduction of the DuPont model. The DuPont model developed by DuPont and General Motors during the beginning of the 20th century quickly became the industry standard in the US for financial analysis. The Dupont model gave PM a central role in evaluating the performance of a company. Companies are today driven towards a higher level of responsiveness and flexibility in order to remain competitive. In order to measure the advancement towards these objectives, an increasingly complex set of activities collection of PM to monitor performance satisfactorily. Often however, PM are still developed around traditional, functional metrics focusing on departmental issues, rather than on the whole value stream. There has also been analyzed how a manufacturing company can use PM in an effective way. Under this thesis it emerged that the most crucial factor affecting the companies PM was that it was hard to understand how to use it correctly. When a company use it correctly it determines where the company stands, if they want to be competitive in the future and a method to maintain a good value stream flow. The economical factors for the company are at least important because all decisions always include costly investments. At the same time a company’s PM must be as efficient as possible and generate a good investment. Also other factors have been presented in this thesis but do not affect the effectiveness of the PM. The most important factors found to a more effective PM were; does the PM fulfil its purpose, is the performance attained, to make the purpose explicit and at last boost the education around the subject. The whole research has been carried out over a twenty-week period, during that period data collection has been performed via case studies. The rest of the data collection has been collected through a literature review by examining relevant data to answer the two research questions. This thesis have led to a better understanding regarding how to use PM and the benefits of it. This are based on the collected data from the case studies and from the theoretical findings, the empirical data were analyzed in a way that the company understood what was wrong with today´s PM.

The Nigerian transport system has been facing challenges due to the imbalance in the transport system. Goods and passenger movements in Nigeria are performed mainly by road, with the railway and inland waterways playing significant, but less important roles. The dominance of road transport in Nigeria has placed obstacles in the way of economic development and has reduced the quality of life for citizens as the large number of vehicles required to meet demand causes congestion and parking issues and, in the main, citizens suffer with high levels of local associated pollution and low levels of security and safety. Decision-makers need support to make the right decisions. Precise and relevant information are required to give a clear overall view of the issues at stake and to monitor the benefits of implementing efficient public transport systems. This research has identified the need to develop an organized, effective and efficient transport system in Nigeria. Key Performance indicators were identified and developed for the Nigerian transport sector, which were used for the survey. A transport users’ survey was carried out in four cities (Lagos, Warri, Ughelli and Benin) in Nigeria, with 474 participants in total comprising both male and female between the age ranges of 20-70, the results of the survey was analysed and Lagos RII values were the lowest among the four cities falling below 0.60. However there is a similar case of low RII values between the four Cities, which was Security during evening/night and Accessibility during evening/night. The UK survey results was also analysed and the RII values were above 0.80 indicating a very high performance of the UK transport system. Data on highway robbery incidents in Nigeria was also collected and analysed and it was found out that there will be a continuous increase in highway robbery incidents in Nigeria if adequate security measures are not put in place. A Strategic Benchmarking was done between Nigeria and United Kingdom because the United Kingdom is a developed country with a more organized transport system compared to Nigeria hence it was seen as a best practice. Also the spearman’s rank correlation coefficient was done between the United Kingdom and Nigeria survey results and there was a perfect positive correlation (rs =1) for Motor parks/Bus stops/Stations and very strong positive correlation (rs = 0.9) for Vehicles. In other words Nigeria can adopt the United Kingdom public transport strategy into its transport system because it will have a very positive impact on the development of the Nigerian transport sector. Therefore, having identified the challenges of the Nigerian transport sector and possible solutions, a Strategic Action Plan has been proposed for the Nigerian transport sector to: assist policy makers in making decisions, assist security personnel in taking proactive measures against transport insecurity, enhance the overall performance of the transport system.

This thesis was initiated by Penta Investment as a reaction on the significant difference in EV EBITDA multiple of Fortuna and its peers, European listed betting and gaming companies. It seeks to find the reason for more than twice higher multiple and a possibility to increase it by applying best international practices in case there is a feasible way to do it for Fortuna. Three hypotheses address the possible reasons for the difference, peers incomparability, market inefficiency and opportunity for Fortuna to increase the multiple by bringing the most influential KPIs the average level of its peers. The analysis is done with a help of comparative analysis, benchmarking, regression analysis and interviews of equity analysts. As a result, action plan for increasing EV EBITDA multiple for Fortuna is developed.

In todays connected society, with rapidly advancing technology, there is an interest in offering technical services in our day to day life. Since these services are used to handle sensitive information and money, there are demands for increased information security. Sometimes errors occur in these systems that risk the security for both parties. These systems should be secured to maintain secure operations even though vulnerabilities occur. Outpost24 is one company that specializes in vulnerability management. By using their scanning tool OUTSCAN™, Outpost24 can identify vulnerabilities in network components, such as firewalls, switches, printers, devices, servers, workstations and other computer systems. These results are then stored in a database. Within this study, the authors will work together with Outpost24 towards this data. The goal is to define a process for generation of vulnerability reports for the company. The process will perform a statistical analysis of the data and present the findings. To solve the task a report was created, during which the process was documented. The work began with a background study into Key Performance Indicators (KPIs), in which the most common security KPIs were identified from similar works. A tool was also developed to help with the analysis. This resulted in a statistical analysis using Outpost24’s dataset. By presenting the data formatted by the KPIs, trends could be identified. This showed an overall trend of increasing vulnerabilities and the necessity for organizations to spend resources towards security. The KPIs offer other possibilities, such as creating a baseline for security evaluation using data from one year. In the future, one could use the KPIs to compare how the security situation has changed.

Drones in low-altitude air space at a large scale is a new and ongoing field of research and there is a high possibility that we during the coming decades will see a rise in both commercial and state-driven drone activities in this space, especially in urban areas. This will require new ways in which to think and operate all air traffic management around the world. To support the research and realization of this, this master thesis will investigate a way to visualize performance indicators for drones that are related to key performance indicators used in air traffic today. This is done by researching commonly used performance metrics for air traffic and finding a suitable program that can visualize these in different graph types often used in information visualization, to build and evaluate an interactive dashboard that lets a user explore the performance data. The drone data used in this work is retrieved from a drone simulation program where delivery drones act between start, delivery and endpoints. / <p>Examensarbetet är utfört vid Institutionen för teknik och naturvetenskap (ITN) vid Tekniska fakulteten, Linköpings universitet</p>

This thesis deals with a company performance management method in compliance with the key performance indicators. It addresses the KPIs' characteristics as well as the design process of the indices and their implementation procedures. It does not only rest with a description of the method itself but it also focuses on the related areas of the research such as managers' approach towards the corporate performance management or the business intelligence discipline. The theoretical part of the thesis focuses on building the model that makes it possible to design the KPIs with an emphasis on a successful delivery of the entire project. The methodology is based on a selection of the right indicators and application of the implementation techniques leading to a successful completion of the project. A special attention is dedicated to the CPM concept as a basic principal from which the key indicators derive. The practical part addresses the respective design of the KPIs. First of all, the KPIs are suggested to a banking institution. Afterwards, these indicators are confronted with the model drawn up in the theoretical part. The indicators are assessed consequently. The main contribution of this thesis is a development of a model that can serve as a guide for a proper KPIs design in a company and can add to a successful completion of the indicators' implementation. The findings of the research conducted for the purpose of this thesis could be put to use by the corporate managers who are interested in approaching the performance management methods also assessed in this dissertation.