AbstractThe goal of the study was to conduct an in-depth investigation of how conflicts are resolved in schools, from a pupil- and a teacher perspective. Our intention was to view and compare pupils and teachers different opinions in the school environment. A major focus was put on different ways teacher handle conflicts and how they try to prevent them. The material was acquired by interviews with both teachers and pupils.The study is based on Jean Piagets and Lev Vygotskijs visions about the cognitive developmental stage for children. The result of the study shows the teachers need to be attentive and also that the pupils generally do not notice when the teacher works to prevent conflicts. Both pupils and teachers agreed where the conflict took place and what the conflicts generally revolved around. Both parties also agreed that the best solution is to talk about the situations and create a comfortable climate in the classroom.

När det talas om ordet arbetsplatskonflikter, sker detta ofta i negativa termer som att konflikter är något destruktivt för organisationen. Konflikter ses ofta som negativa för organisationen och något som snabbt måste undvikas eller lösas. Konflikter kan även vara ett tecken på att något är fel i organisationen ofta kopplat till förändringar eller kommunikation och samarbetesproblem. Därför är det viktigt att ta tag i konflikterna innan dessa ökar i omfång och intensitet, eftersom att det då kan skapas en dålig psykosocial arbetsmiljö på arbetsplatsen (Larsen, 2012). Min förförståelse är att det finns mycket forskning gällande arbetsplatskonflikter, men lite om just vårdrelaterade yrken. Jag ville därigenom fylla denna kunskapslucka inom forskningen och visa exempel på hur arbetsplatskonflikter inom vårdrelaterade yrken uppstår samt vilka konfliktlösningar som finns. Därför kom denna uppsats till, då min erfarenhet är att konflikter inom vården tystnas ofta ner och det är vanligt att man tar varandra i försvar när konflikter uppstår i stället för att lösa konflikterna konstruktivt. Min erfarenhet är att maktkamper om vems ord som ska väga tyngst i en viss fråga d.v.s. en så kallad positionskonflikt är vanligt förekommande likväl som fördelningskonflikter angående tillgängliga resurser om pengar. Standardfraser som ofta uttrycks är ”Det finns inga pengar” och ”vi har inte tid”. Syftet med uppsatsen är att utifrån ett socialpsykologiskt perspektiv analysera arbetsplatskonflikters uppkomst och deras konfliktlösningar i en fiktiv sjukhusmiljö genom säsong 1 av tv-serien ”Syrror” där arbetsplatskonflikter medarbetare emellan samt konflikter mellan chef- medarbetare valts ut. Teorier som har använts i uppsatsen har främst varit socialpsykologi och organisationskommunikation. Resultatet visar på att det förekommer 4 typer av arbetsplatskonflikter.  Strukturkonflikter om ansvars och rollfördelning samt rutiner och dess regelverk. Beteendenormkonflikter mellan kollegor eller mellan chef och medarbetare samt deras sätt att sköta arbetsuppgifter ses också förekomma, dessa ger även en ”essens” av hur relationerna samt kommunikationen på akutmottagningen fungerar. Positionskonflikter gällande vems ord som ska väga tyngst i en viss fråga förekommer också och slutligen även övertygelsekonflikter som berör etik och moral. Resultatet visar även på hur viktigt det är att tänka på att man är varandras arbetsmiljö så därför är det viktigt att ta tag i konflikterna i tid och hålla dessa på en konstruktiv nivå, något som även (Malten, 1998) håller med om när han säger att ”en konflikt ska ses som något naturligt i en organisation, då kan man tänka att konflikten är kreativ i den bemärkelsen att den kan öppna upp för att fokusera på möjligheter i stället för hinder”.  Nyckelord: Filmanalys, socialpsykologi, organisationskommunikation, arbetsplatskonflikter, konfliktlösningar. / When it comes to the word workplace conflicts, this often happens in negative terms that conflicts are somewhat destructive to the organization. Therefore, it is important to address the conflicts before they increase in scope and intensity, because then a poor psychosocial workplace environment can be created in the workplace (Larsen, 2012). My experience is that there is a lot of research on workplace conflicts, but little about just care-related professions. I wanted to fill this knowledge gap in research, and therefore this essay was added, as my experience is that conflicts in health care are often quieted down and it is common for each other to defend themselves when conflicts arise. Power struggles about whose words are to weigh heaviest in a particular issue, so-called position conflict and allocation conflicts regarding available resources about money are also commonplace. Standard phrases often expressed are "There is no money" and "We do not have time". The purpose of the paper is to highlight the origin of workplace conflicts and their conflict resolution in a fictional hospital environment through Season 1 of the TV series "Syrror" where workplace conflicts between employees and conflicts between senior executives have been selected, these have since been analyzed using social psychology and organizational communication . The result shows that there are 4 types of workplace conflicts. Structural conflicts of responsibility and role distribution as well as routines and its regulations. Behavioral conflicts between colleagues or between boss and coworkers as well as their way of doing tasks are also seen, they also provide an "essence" of how relationships and communication on emergency services work. Conflicts of position regarding which words to weigh heaviest in a particular question also occur and, finally, conflicts of conflicts that concern ethics and morals. The result also shows how important it is to think of each other's work environment, so it is important to address conflicts on time and keep them at a constructive level, something that also (Malten, 1998) agrees when he says that "a conflict should be seen as something natural in an organization, one can imagine that the conflict is creative in the sense that it can open up to focus on opportunities instead of obstacles."  Keywords: Movie analysis, social psychology, organizational communication, workplace conflicts, conflict resolutions.

The aim of this thesis was to find out how the teachers I have interviewed, felt that they worked with and looked at conflict management. The aim was also to find similarities and differences in teachers' ways of working with conflict. With the help of my questions, I got answers to what I wanted to explore in my essay. I used these questions: What strategies do the teachers I interviewed for managing conflicts in preschool? What tools do the teachers I interviewed see as most effective in the process of conflict management? Are there differences and similarities in the way that the teachers I interviewed work with current conflict? What factors, according to the informants starts a conflict? What is the teachers’ definition of a conflict and how does their definition affect their approach when working with conflicts?In my study, I have used a qualitative approach in the form of structured interview, to get material for my thesis. In my interviews, I used an interview guide and a tape recorder.I analyzed my material using three different theories. The first theory is Vygotsky's theory of learning and development from a sociocultural perspective, the other is Skinner's theory of positive feedback and the third is Freud's psychoanalytic theory. I have also used the previous research to analyze my empirical material. Previous research describing various approaches to working with conflicts. I have also used the book Solution -oriented pedagogy as a tool to analyze my material.      The study shows that it seems as the most important thing in one's work with conflict, is the way a teacher look at and relate to a conflict. Many of the teacher see a conflict as something constructive and positive. There is a different approach and strategies in the way the different pre-schoolteachers work and help the kids to take on and resolve a conflict. The similarities in the teachers work with conflict is that they find dialogue as an important tool and that the language is important in resolving a conflict.