Pasirodžius lingvistinio mandagumo teorijai, pasaulyje tokio pobūdžio tyrimai tapo labai populiarūs, tačiau lingvistinė pragmatika tebėra naujas reiškinys lietuvių kalbotyroje, visai mažai dėmesio skiriama pragmatiniams elektroninio diskurso tyrimams, ypač retai lingvistiniu aspektu tiriami interneto komentarai. Tačiau juos tirti verta dėl šio žanro populiarumo ir dėl to, kad jie parodo kasdien vartojamą kalbą bei veikia kalbinius mūsų visuomenės įpročius. Analizuoti interneto komentarus nuspręsta ir dėl jiems būdingo anonimiškumo, kadangi buvo siekiama patikrinti, ar asmens įvaizdžio apsaugos teorija veikia ir tada, kai adresantas slepiasi po pseudonimu. Šiame darbe pristatomas interneto svetainėje dėstytojai.lt esančiuose studentų komentaruose dėstytojams skirtų vertinimų tyrimas. Vertinimai analizuoti leksiniu-gramatiniu, lingvistinio mandagumo ir funkciniu aspektais. Buvo tiriama, kokie žodžiai ir jų junginiai dažniausiai vartojami vertinant dėstytoją, kaip teigiami-neigiami vertinimai sąveikauja tekste, kaip nuo jų sąveikos priklauso bendras komentaro turinio teigiamumas-neigiamumas. Taip pat buvo tiriama, kaip studentų komentaruose veikia lingvistinio mandagumo teorija: kokias strategijas naudoja studentai, pateikdami neigiamus vertinimus (kurie iš esmės yra asmens įvaizdžiui grėsmingi šnekos aktai), kokiais būdais jie yra švelninami. Išanalizuotas ir funkcinis neigiamų vertinimų aspektas – nustatyti šnekos aktai, kuriais realizuojami neigiami vertinimai, ištirta jų... [toliau žr. visą tekstą] / When linguistic politeness theory has emerged, it became very popular all over the world, but it’s still a new phenomenon in Lithuanian linguistics. Little attention from pragmatic point of view is paid to the electronic discourse, especially to the interactive internet commentaries. However, they are worth analyzing because of the popularity of their genre and because they reflect the everyday language, also they are affecting the speech habits of our society. It was also decided to analyze interactive commentaries because of their anonymity factor, as it was expected to verify if the politeness theory works when the addressers are hiding behind their pseudonyms. Therefore, this study aims to represent the analysis of the assessments of lecturers in the interactive student commentaries on the website dėstytojai.lt. The analysis includes research of what words and phrases are commonly used for the assessment of lecturers, and research of how do positive and negative assessments interact in texts – how the negativity-positivity of the overall content of the commentary depends on their interaction. It has also been analyzed how the linguistic theory of politeness manifests itself in these commentaries: what strategies are used for the negative assessments (that are considered as face threatening speech acts), what criticism mitigating devices are used in them. It has been analyzed what the speech acts are used to actualize negative assessments in researched commentaries and how... [to full text]

A presente tese discute a comunicação como fator dependente da interação e da cortesia linguísticas inseridas nos manuais de etiqueta, visando a identificar explícita e implicitamente as estratégias interacionais apresentadas por três autores, escolhi-dos como corpus, os quais compõem três guias de comportamento: 1)Marcelino por Claudia: o guia de boas maneiras de Marcelino de Carvalho interpretado por Claudia, de Claudia Matarazzo; 2)Etiqueta Século XXI: um guia prático de boas ma-neiras para os novos tempos, de Celia Ribeiro; 3)Sempre, às vezes, nunca: etiqueta e comportamento, de Fabio Arruda. Destes três manuais, foram escolhidas algu-mas partes que cabiam à análise proposta. A pesquisa busca embasamento nas perspectivas da Análise da Conversação (AC) e na Sociolinguística Interacional (SI). Essas bases possuem duas linhas dorsais, com estudos sobre interações e cor-tesia linguística. Dá-se ainda uma visão panorâmica dos três livros pertencentes ao corpus, com uma breve análise da variação linguística. Investiga-se também a utili-dade desses manuais na melhoria dos níveis de interação social. A análise dos mar-cadores de cortesia percorre os critérios de correção, atenuadores, modalizadores, formas de tratamento e situações de ameaça às faces, visando a encontrar respos-tas para os questionamentos da pesquisa. Quanto aos aspectos comportamentais da cortesia são pouco mencionados, exceto os que estão inseridos no contexto fala ou na intenção de fala. O estudo parte de um ponto de vista sobre a cortesia linguís-tica; teoria de ameaça às faces positiva e negativa, concentrando-se na linguagem de interesse social e na interação entre indivíduos ou grupos. / This thesis discusses communication as an interaction-dependent factor and linguis-tic politeness inserted in etiquette manuals, in order to explicit and implicitly identify the interactional strategies presented by three authors chosen as corpus, which is comprised of some parts chosen from three manuals of behavior: 1) Marcelino by Claudia: the guide to good manners by Marcelino de Carvalho interpreted by Clau-dia, by Claudia Matarazzo; 2) 21st Century Etiquette: a practical guide to good manners for modern times, by Celia Ribeiro; 3) Always, sometimes, never: etiquette and behavior, by Fabio Arruda. This research seeks to establish the bases for per-spectives in Conversation Analysis (CA) and in Interactional Sociolinguistics (IS). These theorical bases have two dorsal structures or chief ideas, with studies on lin-guistic interactions and politeness. It gives still a birds-eye view of the three books belonging to the corpus, with a brief analysis of linguistic variation. It also investigates the usefulness of these manuals in the improvement of social interaction levels. The analysis of politeness markers traverses the criteria for correction, attenuators, modalizations (a speakers attitude towards their own utterance), forms of treatment, and faces threatening acts (FTA), in order to find answers to the researchs posing questions. Behavioral aspects of courtesy are mentioned only when inserted into speech context or its intention. The study originates from a point of view about lin-guistic politeness; threatening theory on positive and negative faces, focusing on the language of social interest, with the purpose of continuity of interaction between indi-viduals or groups.

The subject of this thesis consists in comparing means of request expression in French and Czech language in pursuit of scaling them by their politeness level, taking into account the socio-pragmatic environment of both languages. Apart from that, a syntactic realisation of request is analysed in both languages as well as morphological, lexical and stylistic instruments that either increase or decrease the degree of politeness and the effect of performed request. Attention is primarily focused on indirect requests in both French and Czech in order to identify an appropriate translation equivalent expressing the same degree of politeness. The fundamental source for the contrastive analysis lies in InterCorp parallel corpus data. This research is further extended with survey that verifies the previous findings.

El momento de expansión de la industria turística justifica la creciente demanda de profesionales con una formación adecuada, destacando la importancia de la competencia comunicativa tanto oral como escrita en inglés como lengua internacional. Aunque los componentes orales tienden a considerarse un objetivo preferente en el aprendizaje/adquisición de lenguas para turismo, la escritura efectiva de ciertos géneros también forma parte del quehacer diario de la empresa turística. En el presente trabajo nos centramos en la carta de reclamación/queja que escribe una agencia de viajes a otro servicio del sector en nombre de un cliente insatisfecho. El principal objetivo del estudio empírico es la enseñanza de diversos recursos de cortesía mediante los cuales los estudiantes mejoran su competencia escrita de este tipo de correspondencia, haciendo especial hincapié en la función que desempeñan cada uno de ellos. Las actividades diseñadas para tal fin plantean una serie de comentarios que invitan a la reflexión de los alumnos de tal forma que los recursos de cortesía que aprenden a utilizar en esta carta puedan también aplicarlos a otro tipo de correspondencia o textos escritos propios de su contexto profesional específico.