Many colleges and universities throughout the United States have a long history of encouraging and maintaining a diverse community of international students and scholars on their campuses. As a result of the interaction within this great mix of cultures, interpersonal conflict of an intercultural nature has understandably developed. To cope with the conflicts between cultures, many institutions have developed intercultural mediation programs and resources. This research examines what some U.S. universities do to respond to the issue of international student and scholar intercultural conflict mediation and resolution. The study was designed to explore the different types of resources and services that have been developed and to study some of them in greater detail to gain a better understanding of their approaches and resulting issues and successes. The overall objective of this research was to learn how the various ways mediation programs offered at the selected universities work in practice. The literature review was created to gain an overall understanding of conflict styles and conflict resolution approaches that are relevant to the many cultural groups who are in need of the mediation. My data collection process focused on how colleges and universities incorporate mediation programs into the campus at large. Data was gathered through 12 interviews with administrators who have experience working in the intercultural conflict mediation and resolution area; these programs were at the Universities of Washington and Minnesota, and Nevada, Reno and Michigan. From the interviews and the literature review, an annotated bibliography and guidelines were created to provide insights and recommendations for consideration by intercultural conflict mediation and resolution programs at educational institutions throughout the United States.

A pesquisa apresenta estudo de gestão de museu com ênfase na subárea da comunicação e público, a luz de teóricos do campo da museologia, da administração e da educação, com estudo de caso do Museu do Trem de São Leopoldo, entre 2009 a 2012. Apresentando um panorama geral dos museus ferroviários no Brasil, com um relato histórico das iniciativas de criação destes museus, com dados da atuação do PRESERVE/PRESERFE remontados através de entrevistas, além da discussão em torno dos mecanismos de proteção do patrimônio industrial ferroviário. Neste contexto também são mapeadas as instituições museais ferroviárias no Rio Grande do Sul, apresentando a trajetória histórica e cronológica do Museu do Trem de São Leopoldo, desde a criação na década de 1970, o restauro da antiga Estação, as dificuldades com a extinção da RFFSA, as subsequentes reinaugurações até o ano de 2012. A investigação passa por análise quantitativa e qualitativa de aspectos da realidade empírica, encerrando com a reflexão sobre as contribuições desta experiência para a prática da gestão em museus, comunicação e público. / The research presents museum management studies with an emphasis on communication and the public subarea, considering theoreticians in the museology, administration and education fields, with the case study of São Leopoldo\'s Train Museum from 2009 to 2012. Presenting an overview of the railway museums in Brazil, with a historical account of the creation of such museums, with data from the performance of the PRESERVE/PRESERFE reassembled through interviews, in addition to the discussion of the protection mechanisms of the railway industrial heritage. In this context, the railway museum institutions are also mapped in Rio Grande do Sul, presenting the historical and chronological trajectory of the São Leopoldo\'s Train Museum, since the creation in the 1970s, restoration of the old station, the difficulties with the extinction of RFFSA, the subsequent reopening until the year 2012. The research involves quantitative and qualitative analysis of aspects of empirical reality, ending with a reflection on the contribution of this experience to the practice of management in museums, communication and public.

Univ., Diss.--Frankfurt (Oder), 2004.

Made available in DSpace on 2016-08-03T12:29:52Z (GMT). No. of bitstreams: 1 Janecir Flores.pdf: 1716841 bytes, checksum: 875de6c80df1cda95a2cfdddb0b7ea4c (MD5) Previous issue date: 2013-08-26 / The research presented here discusses the communication processes and management activities in the development of Public Communication. Especially those who are able to achieve a high level of quality for the sake of efficiency in the provision of services to the citizen-consumer. Moving between corporate communication and marketing, in reference to the research line of the same name in the Graduate Program of Social Communication of the University, the work in question covers topics such as the study of best practices and interesting aspects about processes, policies, strategies and actions in the management skills of communication in organizations. For this, in terms of methodology, are used bibliographic and documentary elements, and open interviews with managers in the industry that make examples of organizational communication in two institutions. These procedures checked during research in the communication process of the organizations studied correlate to a historical contextualization of concepts, theories and methods geared to the reality of contemporary society. Analysis justified in spite approach on principles that can be viewed in the praxis of communication, such as sustainability, transparency, corporate governance and management of communication in an environment tecnossocial symbolic production of content (information, products, services, brands, images etc.). The analysis of this dynamic as a whole aims to address also the social implications of the planning process for communication and the communicative act itself, which makes us realize how public organizations observe the relationship [speech versus practice] with their clients in access to information, products or services. / A pesquisa ora apresentada discute os processos comunicacionais e de gestão no desenvolvimento de atividades de Comunicação Pública. Sobretudo aqueles que sejam capazes de alcançar um elevado nível de qualidade em prol da eficácia na prestação de serviços ao cidadão-consumidor. Transitando entre a comunicação institucional e a mercadológica, em referência à linha de pesquisa de mesmo nome constante do Programa de Pós-graduação de Comunicação Social da Universidade, o trabalho em questão aborda tópicos como o estudo de boas práticas e aspectos interessantes sobre processos, políticas, estratégias e ações na gestão de competências da comunicação nas organizações. Para isso, em termos de metodologia, são utilizados elementos bibliográficos e documentais, além de entrevistas abertas com os gestores do setor que conformam exemplos de comunicação organizacional em duas instituições. Esses procedimentos verificados durante a pesquisa no processo comunicacional das organizações estudadas se correlacionam a uma contextualização histórica de conceitos, teorias e métodos voltados à realidade da sociedade contemporânea. Análise justificada em que pese uma abordagem a respeito de princípios que possam ser visualizados na práxis comunicacional, como sustentabilidade, transparência, governança corporativa e gestão da comunicação em uma ambiência tecnossocial de produção simbólica de conteúdos (informações, produtos, serviços, marcas, imagem etc.). A análise dessa dinâmica como um todo objetiva abordar, ainda, as implicações sociais do processo de planejamento em Comunicação e do ato comunicativo em si, que nos faz perceber de que forma as organizações públicas observam a relação (discurso versus prática) com seus clientes no acesso a informações, produtos ou serviços.

The main goal of these thesis was to recognize different management methods and leadership styles, to analyse current styles. and on the basis of the results to evaluate how these methods affect the competitiveness of the company. Then the task of this study suggest optimal methods of management and some innovations changes, which could have a positive impact on the efficiency and competitiveness of the selected economic entity. In the first part of my thesis you can find some theoretical knowledge of management, management functions, theory of personality and the financial analysis. The second parts includes some basic datas about the chosen company, history of the company, its characteristic, development. The practical part of the study collected information and carried out a detailed analysis of methods of management and manager's personality. Further, the financial analysis of the entreprise. Information gathered should serve as a useful and usable information for top managers of the company.

A pesquisa apresenta estudo de gestão de museu com ênfase na subárea da comunicação e público, a luz de teóricos do campo da museologia, da administração e da educação, com estudo de caso do Museu do Trem de São Leopoldo, entre 2009 a 2012. Apresentando um panorama geral dos museus ferroviários no Brasil, com um relato histórico das iniciativas de criação destes museus, com dados da atuação do PRESERVE/PRESERFE remontados através de entrevistas, além da discussão em torno dos mecanismos de proteção do patrimônio industrial ferroviário. Neste contexto também são mapeadas as instituições museais ferroviárias no Rio Grande do Sul, apresentando a trajetória histórica e cronológica do Museu do Trem de São Leopoldo, desde a criação na década de 1970, o restauro da antiga Estação, as dificuldades com a extinção da RFFSA, as subsequentes reinaugurações até o ano de 2012. A investigação passa por análise quantitativa e qualitativa de aspectos da realidade empírica, encerrando com a reflexão sobre as contribuições desta experiência para a prática da gestão em museus, comunicação e público. / The research presents museum management studies with an emphasis on communication and the public subarea, considering theoreticians in the museology, administration and education fields, with the case study of São Leopoldo\'s Train Museum from 2009 to 2012. Presenting an overview of the railway museums in Brazil, with a historical account of the creation of such museums, with data from the performance of the PRESERVE/PRESERFE reassembled through interviews, in addition to the discussion of the protection mechanisms of the railway industrial heritage. In this context, the railway museum institutions are also mapped in Rio Grande do Sul, presenting the historical and chronological trajectory of the São Leopoldo\'s Train Museum, since the creation in the 1970s, restoration of the old station, the difficulties with the extinction of RFFSA, the subsequent reopening until the year 2012. The research involves quantitative and qualitative analysis of aspects of empirical reality, ending with a reflection on the contribution of this experience to the practice of management in museums, communication and public.

Significant advances in wind turbine technology have increased the need for maintenance through condition monitoring. Indeed condition monitoring techniques exist and are deployed on wind turbines across Europe and America but are limited in scope. The sensors and monitoring devices used can be very expensive to deploy, further increasing costs within the wind industry. The work outlined in this thesis primarily investigates potential low-cost alternatives in the laboratory environment using vibration-based and modal testing techniques that could be used to monitor the condition of wind turbine blades. The main contributions of this thesis are: (1) the review of vibration-based condition monitoring for changing natural frequency identification; (2) the application of low-cost piezoelectric sounders with proof mass for sensing and measuring vibrations which provide information on structural health; (3) the application of low-cost miniature Micro-Electro-Mechanical Systems (MEMS) accelerometers for detecting and measuring defects in micro wind turbine blades in laboratory experiments; (4) development of an in-service calibration technique for arbitrarily positioned MEMS accelerometers on a medium-sized wind turbine blade. This allowed for easier aligning of coordinate systems and setting the accelerometer calibration values using samples taken over a period of time; (5) laboratory validation of low-cost modal analysis techniques on a medium-sized wind turbine blade; (6) mimicked ice-loading and laboratory measurement of vibration characteristics using MEMS accelerometers on a real wind turbine blade and (7) conceptualisation and systems design of a novel embedded monitoring system that can be installed at manufacture, is self-powered, has signal processing capability and can operate remotely. By applying the conclusions of this work, which demonstrates that low-cost consumer electronics specifically MEMS accelerometers can measure the vibration characteristics of wind turbine blades, the implementation and deployment of these devices can contribute towards reducing the rising costs of condition monitoring within the wind industry.

This thesis is focused on the organization of interdisciplinary teamwork in the field of psychosomatic medicine at specialized clinics in Bavaria. The main objective is to describe the system of organization and management of local teams and principles that constitute the teamwork in the psychosomatic field. The paper consists of two parts, theoretical and empirical. The theoretical part deals with team and teamwork defintion, as well as its characteristics in health care and in multidisciplinary (interdisciplinary) teams with regard to the specifics of their management. Multidisciplinary teams and interprofessional cooperation is discussed in relation to the field of psychosomatic medicine. A summary of the current basis of psychosomatic medicine in the context of medical education, legislation and the health care system in the Federal Republic of Germany and the Czech Republic follows. The system of the field of psychosomatic medicine in Germany is one of the main reasons why the empirical part is focused on the German environment of psychosomatic practice. The results of this thesis bring a model of the teamwork at psychosomatic clinics in Bavaria, which the Czech environment can be inspired by in its concept and can build on the major discovered principles of teamwork. These are common visions...

Magistro darbo objektas – reputacijos valdymas ir komunikacija. Darbo tikslas – nustatyti reputacijos valdymo ir komunikacijos teorines prielaidas bei įgyvendinimą ne pelno organizacijose. Darbo uždaviniai: aptarti reputacijos sampratos problemą, matavimo bei valdymo poreikį ir galimybes, reputacijos komunikacijos principus; aptarti organizacijų reputacijos valdymo ir komunikacijos poreikį bei galimybes; nustatyti verslo ir ne pelno organizacijų reputacijos valdymo ypatybes ir galimybes taikyti bendrą reputacijos matavimo modelį; nustatyti, kaip ne pelno organizacijos suvokia reputaciją ir kaip ją komunikuoja savo internetinėse svetainėse. Išanalizavus mokslinę literatūrą, prieita prie išvados, kad organizacijos reputaciją galima matuoti ir valdyti, yra kuriami reputacijos matavimo modeliai, pagal kuriuos matuojama ir valdoma organizacijų reputacija. Pastebimas glaudus ryšys tarp organizacijos identiteto, įvaizdžio ir reputacijos, tačiau šie elementai atskiriami. Atkreiptas dėmesys, kad reputacija yra santykinis dydis, priklausantis nuo lūkesčių ir konteksto. Analizuojant matavimo modelius bei praktikas, prieita prie išvados, kad nors ir esant kriterijų variacijų galimybei, matavimo modelių pagrindas lieka tas pats (Fombruno Reputacijos koeficientas). Remiantis trečiojo sektoriaus organizacijų ir jų susivienijimų įžvalgomis, pagrįstas ne pelno organizacijų reputacijos aktualumas bei aptartos verslo reputacijos matavimo modelio pritaikymo galimybės ne pelno organizacijoms... [toliau žr. visą tekstą] / The aim of this thesis is to define the theoretical precondition of reputation management and communication and to determine the implementation of reputation management and communication in non-profit organizations. The objectives are to discuss the problem of conception, the needs and opportunities of reputation management and communication; to determine the features of the reputation of profit and non-profit organization; to define the abilities to apply common reputation measurement model; to determine how do the non-profit organizations understand the concept of reputation, what knowledge do they have about the managing and communicating the reputation and how do the organizations communicate the reputation through their internet sites. After analysis of scientific literature, the conclusion is that reputation of organization is measurable, one can manage it. There are measurement models created. There are connections between identity, image and reputation of organization. Nevertheless these are three different concepts. It was noted, that reputation is related with the expectations of stakeholders and all kinds of context. Analyzing the models of reputation measurement was noted that one of them is used as a basis. It’s Ch.Fombruns’ Reputation quotient, which is composed from six elements. Furthermore according to the leaders and authorities of the third sector, the necessity for non-profit organizations to manage their reputation was justified and the opportunities to... [to full text]

6 Abstract This thesis aims to offer a comprehensive view of corporate communication while emphasizing its importance for everyday life of corporations and achievement of their strategic targets. The thesis introduces potential interpretations of corporate communication with the main focus on key moments of corporate communication as well as on consequences non-effective communication has on employee satisfaction and their life in the corporation. In the thesis I opted for the method of compilation and comparison of professional literature along with expert interviews which reveal the quality of internal communication in two selected corporations and prove one-sided view of communication inside corporations. The first part of the thesis provides a detailed look at characteristics of individual communication forms, knowledge of these characteristics being the cornerstone of further research in corporate communication. Besides, this part also describes the principles of active listening, a skill which is frequently omitted from the communication skill list. The second part deals with potential interpretations and divisions of corporate communication in professional literature and offers a thorough account of internal communication and its individual aspects. The following part looks at communication between...