<p>Syftet med studien är att undersöka hur skolmedling kan ses som en effektiv och nyanseradmetod för konflikthantering i grundskolan. Vi tar även del av kompissamtal, som är en redanetablerad konflikthanteringsmetod i skolan för att på så sätt se hur skolmedling kan bli enkompletterande konflikthantering till detta. Studien bygger på tio intervjuer varav fem ärenskilda och de resterande är gruppintervjuer. Intervjufrågorna behandlar skolmedling utifrånperspektiv såsom frivillighet/ofrivillighet, medlarens neutralitet, distans/närhet, skam, makt,kön och ålder samt kritik/hinder. Det insamlade materialet visar att samtliga respondenterställer sig positiva till skolmedling som metod men att information och kunskapsspridning ommetoden är bristfällig. Utifrån materialet har även grundkomponenter framkommit för hur engivande skolmedling bör se ut enligt oss. Vidare i analysavsnittet behandlas tolkningar avmaterialet och socialpsykologiska perspektiv som skam, makt, sociala band ochkonflikthantering.</p> / <p>The purpose of this paper is to look at if mediation in school can be seen as an effective andfruitful method in conflict management in the elementary school. We also look into anestablished method in Swedish schools called “friend-talk” to see how mediation in schoolcan be a completing version of conflict management in schools. We base this study on teninterviews from which five were made individually and the others were made in groups. Theinterviews deal with mediation in school and it is based on the concepts of voluntariness/unvoluntariness, the mediators neutrality, distance/closeness, shame, power, gender and ageand criticism/obstacles. The collected material shows that all the respondents are positive tothe method but they consider the information and knowledge about the subject insufficient.From the material, crucial components arise for a profitable solution of mediation in school.Later on in the analysis, interpretations of the material will be based on social psychologicalperspectives like power, shame, social bonds and conflict management.</p>

Syftet med studien är att undersöka hur skolmedling kan ses som en effektiv och nyanseradmetod för konflikthantering i grundskolan. Vi tar även del av kompissamtal, som är en redanetablerad konflikthanteringsmetod i skolan för att på så sätt se hur skolmedling kan bli enkompletterande konflikthantering till detta. Studien bygger på tio intervjuer varav fem ärenskilda och de resterande är gruppintervjuer. Intervjufrågorna behandlar skolmedling utifrånperspektiv såsom frivillighet/ofrivillighet, medlarens neutralitet, distans/närhet, skam, makt,kön och ålder samt kritik/hinder. Det insamlade materialet visar att samtliga respondenterställer sig positiva till skolmedling som metod men att information och kunskapsspridning ommetoden är bristfällig. Utifrån materialet har även grundkomponenter framkommit för hur engivande skolmedling bör se ut enligt oss. Vidare i analysavsnittet behandlas tolkningar avmaterialet och socialpsykologiska perspektiv som skam, makt, sociala band ochkonflikthantering. / The purpose of this paper is to look at if mediation in school can be seen as an effective andfruitful method in conflict management in the elementary school. We also look into anestablished method in Swedish schools called “friend-talk” to see how mediation in schoolcan be a completing version of conflict management in schools. We base this study on teninterviews from which five were made individually and the others were made in groups. Theinterviews deal with mediation in school and it is based on the concepts of voluntariness/unvoluntariness, the mediators neutrality, distance/closeness, shame, power, gender and ageand criticism/obstacles. The collected material shows that all the respondents are positive tothe method but they consider the information and knowledge about the subject insufficient.From the material, crucial components arise for a profitable solution of mediation in school.Later on in the analysis, interpretations of the material will be based on social psychologicalperspectives like power, shame, social bonds and conflict management.

In this thesis I deal with mediation as a method of social and educational work. Due to their professional teaching practice is a mediation in schools, particularly at primary school. It also focuses on the issue of adequate use of mediation in solving problems and conflict situations. In the practical part of the thesis proposes a project that can be implemented at the elementary school Stoliňská. Powered by TCPDF (www.tcpdf.org)

Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-06-08T20:14:55Z No. of bitstreams: 1 Alessandra Simão.pdf: 3484848 bytes, checksum: 0e630661fc23ba5a597dadf21765b9ce (MD5) / Made available in DSpace on 2016-06-08T20:14:55Z (GMT). No. of bitstreams: 1 Alessandra Simão.pdf: 3484848 bytes, checksum: 0e630661fc23ba5a597dadf21765b9ce (MD5) Previous issue date: 2016-03-28 / At the end of 2009, the State Department of Education in partnership with the Department of Public Safety, launched the Project Protection School and Community System (SPEC). To implement the project in state schools was created the function of Teacher School and Community Mediator (PMEC). In this work, we investigated the understanding of this new professional about their duties and how they unfold in school practices, with the hypothesis that before a non-specific training, for appropriate profile selection of difficulty and of course insufficient training, PMEC runs projects and activities not related to their function and that the actual duties that should play at schools not you are clear, then, each performs them according to their own reading and thus can not be given to introducing legislation or have a critical view of their role. To reach the end, there was a qualitative research descriptive, using the questionnaire as a collection tool and content analysis for data processing. The sample included randomly in the electronic questionnaire sent to the use PMECs activity at the time of the survey. Obtained return 485 PMECs, a universe of 3.210, constituting a representative sample of grade of more than 95% reliability. The answers reveal a lack of more specific training and understanding, about the concepts and processes intrinsic to its function, contrary to the authors consulted. They also reveal that, in the opinion of these professionals, they are responsible for performing any tasks given to them in order to promote the smooth running of the school, easing the weight of the tasks of the managers of school units; however, to encompass such assignments, PMECs end up getting lost in their function. The fact is that once again we see the launch of a project designed for those who do not know the daily life of schools and professionals who work in them and thus this professional is carrying out the possible actions in trying to make the project work. / No final do ano de 2009, a Secretaria de Estado da Educação, em parceria com a Secretaria de Segurança Pública, lançou o projeto Sistema de Proteção Escolar e Comunitária (SPEC). Para a implementação do projeto nas escolas estaduais foi criada a função de Professor Mediador Escolar e Comunitário (PMEC). Neste trabalho, investigou-se o entendimento desse novo profissional sobre suas atribuições e como elas se desdobram em práticas escolares, com a hipótese de que diante de uma formação não específica, dificuldade de seleção por perfil adequado e curso de formação insuficiente, o PMEC executa projetos e atividades não relacionadas à sua função e que as reais atribuições que deveria desempenhar nas unidades escolares não lhe são claras, logo, cada um as realiza segundo sua própria leitura e, assim, pode não estar atendendo ao que estabelece a legislação nem ter uma visão crítica acerca de sua função. Para atingir os fins propostos, realizou-se uma pesquisa qualitativa do tipo descritiva, utilizando-se o questionário como instrumento de coleta e a análise de conteúdo para tratamento dos dados. A amostra foi composta aleatoriamente, no uso de questionário eletrônico encaminhado aos PMECs em atividade na ocasião da pesquisa. Obteve-se retorno de 485 PMECs, de um universo de 3.210, constituindo-se uma amostra representativa, com grau de confiabilidade de mais de 95%. As respostas revelam falta de formação mais específica e entendimento, acerca dos conceitos e processos intrínsecos à sua função, em desacordo com os autores consultados. Revelam também que, no entendimento desses profissionais, eles são responsáveis por realizar quaisquer atribuições que lhes é conferida a fim de promover o bom andamento da escola, amenizando o peso das tarefas dos gestores das unidades escolares; no entanto, ao abarcar tais atribuições, os PMECs acabam ficando perdidos em sua função. Fato é que mais uma vez observamos o lançamento de um projeto pensado por quem não conhece o dia a dia das escolas e dos profissionais que nelas trabalham e, assim, esse profissional vai realizando as ações possíveis na tentativa de fazer o projeto dar certo.