Made available in DSpace on 2016-04-04T18:31:19Z (GMT). No. of bitstreams: 1 Alexandre David Medeiros-1.pdf: 2241104 bytes, checksum: 2474b0cdd4a080e937967b0552c2b175 (MD5) Previous issue date: 2007-06-23 / The telecommunications services quality, as well as several other products in the telecommunications area, is strongly linked to the suppliers services levels quality. These services levels can, however, be measured andevaluated by objective criteria and from a service level agreement between service supplier and customer, this agreement is called SLA. In this study a methodology is proposed for the elaboration of the SLA documentation model, that takes care the business model necessity.This methodology is structuralized in the politics and processes of service quality described by the international norms and standards like Management Forum, ITU, IETF and ITIL. The modeling of the SLA documentation was applied in a practical case of multi-service networks, based in IP networks, resulting in the system specification of the quality service level to be contracted with services supplier. The application of this methodology resulted in improvements for both sides, regarding the reduction in operational costs, the correction of processes and procedures, and a high reliability and transparency in the commercial relation. / A qualidade dos servi?os de telecomunica??es, assim como a de v?rios outros produtos da ?rea de telecomunica??es, est? fortemente ligada aos n?veis de qualidade de servi?os prestados pelos fornecedores. Esses n?veis de servi?os podem, no entanto, ser medidos e avaliados por meio de fatores e crit?rios objetivos, a partir de um N?vel de Servi?o acordado entre o provedor do servi?o e o cliente, chamado de SLA. Neste estudo ? proposta uma metodologia para elabora??o de modelo de documenta??o SLA. Essa metodologia est? estruturada na pol?tica e nos processos de qualidade de servi?o descritos nas normas e padr?es internacionais do TeleManagement Forum, ITU ,IETF e ITIL. A modelagem da documenta??o SLA foi aplicada em um caso pr?tico de rede de multiservi?os, baseada em redes IP, resultando na especifica??o do sistema de n?vel de qualidade de servi?o a ser contratado do provedor de servi?os. Na aplica??o dessa metodologia obteve-se ganhos para ambos os lados, com refer?ncia a redu??o de custo operacional, na corre??o de processos e procedimentos e uma alta confiabilidade e transpar?ncia na rela??o comercial.

Cette thèse s'intéresse aux stratégies de transmission de contenu multimédia des réseaux sans fil. L'intérêt d'une stratégie repose sur sa capacité à gérer les ressources selon les objectifs des applications visées. On propose ainsi un schéma de transmission, qui garantit la qualité de service (QdS), quelles que soient les conditions du canal et suivant les spécificités du contenu multimédia. On exploite pour cela les diversités (spatiales, fréquentielles, etc.) du canal radio. A ce titre, l'association MIMO-OFDM apparaît comme une solution idéale pour accroitre les performances du système. On propose ainsi un système MIMO-OFDMA, qui intègre des stratégies inter-couches. Celles-ci se basent sur des techniques d'adaptation de lien pour régler dynamiquement les paramètres du système. On développe en premier un schéma inter-couches PHY 1 APPL, associé à un système MIMO-OFDM mono-utilisateur, qui transmet une vidéo H.264/SVC. L'adaptation de lien permet de définir le jeu de paramètres optimaux, qui minimise la distorsion de la vidéo reçue. On introduit ainsi une politique d'optimisation sous contraintes de puissance et de taux d'erreurs binaires. Pour tenir compte d'aspects de transmission réalistes, on propose un schéma inter-couches PHY/MAC, dédié à un système MIMO-OFDMA, multi-utilisateurs et multi-services. Ce dernier associe un algorithme d'ordonnancement, au paramétrage optimal, pour fournir au maximum d'utilisateurs des débits utiles respectant les exigences des services demandés. Enfin, on combine les deux premières solutions pour définir les paramètres optimaux minimisant la distorsion de la vidéo reçue par utilisateur, tout en garantissant la QdS des autres services. / This thesis focuses on the transmission strategies of the multimedia content in wireless networks. The advantage of a such strategy is its ability to manage the resources, according to the objectives of the targeted applications. We propose a transmission scheme, which guarantees the quality of service (QoS), depending on the channel state information and on the multimedia content specifications. We take advantage of the radio channel diversities (spatial, frequency, etc.). ln fact, the association of MIMO and OFDM techniques appears as effective solution to increase the system performance. For this reason, we propose a MIMO-OFDMA system, which considers cross-layer srtategies based on link adaptation schemes to dynamically adjust the system parameters. Firstly, we develop a PHY/APPL cross-layer strategy, dedicated to a single user of a MIMO-OFDMA system, which transmits an H.264/SVC video. The Iink adaptation scheme allows to define the optimum parameters, which minimize the end-ta-end video distortion by using an optimization algorithm under power and bit error rate constraints. To consider the realistic transmission aspects, we propose a PHY/MAC cross-layer strategy, dedicated to a multi-user, multi-service, MIMOOFDMA system. This scheme combines a scheduling policy with optimal parameterization to provide a satisfied troughput to a maximum number of users, acheiving the required services. Finally, the first two solutions are combined to determine the optimal parameters which minimize the end-ta-end distortion of the received video by user, and also acheive QoS requirements of the other services.