The study reported in this article examines the nature of relationships among job and personal resources, and psychological and behavioral outcomes. A related objective of the study is to uncover whether these relationships vary according to outcome type. Frontline employees of several hotels throughout the Turkish Republic of Northern Cyprus serve as the study setting. Results and their implications are discussed, and avenues for future research are offered.

By focusing on gender differences in structural relationships rather than differences in levels of constructs, this study extends Babin and Boles' [Babin B. J., Boles J. S. Employee behavior in a service environment: a model and test of potential differences between men and women. Journal of Marketing 1998;62:77-91.] research examining the effects of role stress on customer-contact employees' various job outcomes to a new context (frontline bank employees in the Turkish Republic of Northern Cyprus). Results indicate that gender has a moderating role on the relationships between role ambiguity and self-efficacy, and role conflict and job satisfaction. Cultural norms may play a role in the way gender moderates these relationships.

This study investigates outcomes of organizational responses to customer complaints by using a sample of hotel guests in Northern Cyprus as its setting. Results suggest that organizational response options have varying degrees of influence on customer satisfaction and revisit intentions. Implications of the results for hotel managers and public policy makers are discussed. [Article copies available for a fee from The Haworth Document Delivery Service: 1-800-HAWORTH. E-mail address: docdelivery@haworthpress.com Website: http://www. HaworthPress.com.

This thesis investigates the European Union (EU) effect on the economic activity across the Green Line in the divided Cyprus between 2004 and 2016. The primary focus is on the development and implementation of the EU's Green Line Regulation (GLR), which regulates and enables such activity from three aspects: movement of goods, services, and persons. In tracing the EU effect, this thesis provides a critical appraisal of the GLR on whether it provides an adequate legal framework for the economic activity in those three aspects and the extent to which it has contributed to the development of economic cooperation between the Turkish Cypriot and Greek Cypriot communities across the divide. The analysis also pays an equal level of attention to the extent to which the EU effect has been mediated by the factors at the domestic level: the roles of legal framework, ethno-politics in political elites, ethno-politics in civil society, and governance. The investigation of this study is pegged in two academic literatures. The first one is the Europeanisation debate, which concerns with the EU effect in the domestic affairs of countries associated with the EU. This thesis borrows three mechanisms of Europeanisation from this debate in order to test the EU effect on the three aspects of economic activity across the divide in Cyprus: i) institutional compliance, ii) change of domestic opportunity structures, iii) cognitive change. The second academic literature is the liberal peace, which it proposes that greater economic interactions and development of economic interdependence between countries facilitate resolution of their conflicts. The insights from this debate is utilised for conceptualising the EU's GLR as a liberal peace project. While Europeanisation is portrayed as a 'process', liberal peace objectives are seen as the 'ultimate destination', which the 'vehicle' of the EU's GLR will drive the island towards it. This thesis argues that the GLR has only achieved a limited success and largely failed to contribute to the development of economic cooperation across the divide in Cyprus. This is mainly because the Europeanisation process have been heavily mediated and negated by the design shortcomings of the GLR as well as the factors at the domestic level, which are inherently linked to the politics of division. In this context, this thesis aspires to make contribution in both empirical and conceptual terms. The in-depth and critical investigation of the GLR as well as of the economic activity across the divide in Cyprus provides a much-needed contribution to the contemporary politics of Cyprus, which has been largely ignored by the existing academic literature. Additionally, the conceptual framework developed in this thesis allows exploring synergies between the theoretical literatures of Europeanisation and liberal peace and combines them with examination of new empirical evidence. This focus captures insights on how Europeanisation can be used as a 'tool' for pursuing liberal peace objectives in contested statehood, beyond what has been researched so far and also provides a blueprint for other similar cases of conflict.

The aim of this research thesis is to analyze comparatively migration experiences in reference to changing citizenship rights of Turks from Bulgaria in northern Cyprus. Out-migrations in Bulgaria occurred in various historical chronologies out of different motivation for migration factors, and to places of different destinations. Despite the fact that mass migration flows of Turks from Bulgaria happen to be directed to Turkey, northern Cyprus was selected as a special case for this thesis, where Turks from Bulgaria immigrated during 1990&rsquo / s in great numbers. For the fieldwork, conducted in northern Cyprus in 2006, a research sample of 30-immigrant households of Turks from Bulgaria was interviewed with a qualitative in-depth and face-to-face interaction interview technique. The interview questionnaire was directed either towards one female or male member from each household. During the interviews, lived experiences of immigrant Turks from Bulgaria in both the countries of origin and also destination were asked. Therefore, a comparative before and after migration analyses was aimed. In the light of this, specified socio-economic and socio-cultural research themes referred to the overall interpretations of whether citizenship status of immigrant Turks from Bulgaria was inclusive or exclusive of both into the Bulgarian and northern Cypriot societies. The thesis draws a conclusion of notably revealed relationship between citizenship experiences and the shifting identity perceptions as a result of migration. Interview findings indicate that related to the conditions of their socio-economic and cultural environments in both Bulgaria and northern Cyprus, they were either included or excluded from social citizenship status. Immigrant respondents perceived themselves as excluded in the areas of employment and educational opportunities, cultural activities and in establishing associations in Bulgaria. On the other hand, in northern Cyprus they have perceived themselves as excluded in terms of work life and finding an occupation, high-income opportunities, finding decent accommodation and neighborhood relations. Besides, in the former they perceived themselves as discriminated because of their Muslim-Turkish identity and in the latter because they have been accepted as migrants and a marginally subordinate group in the social hierarchy.

This thesis aims to analyze the property issue in the Cyprus conflict from 1974 up to 2012 based on historical and legal factors. First of all, the historical background of the Cyprus conflict will be evaluated with its different dimensions. After the EU and UN&rsquo / s involvement, the conflict internationalized and regarding the geostrategic importance of the island with the security concerns in the Middle East region the core of today&rsquo / s conflict became the property issue. In this respect, especially both the Turkish and Greek Cypriots proposals about property issue will be detailed one by one. Following that, based on these proposals the Turkish and Greek Cypriots cases to the ECHR about property issue will be analyzed. In the light of these the overall solutions to the Cyprus conflict will be evaluated.

The aim of this diploma thesis is to characterize the most important specifics of the Cyprusʹ membership in the European union and to describe the influence of these specifics on the relationship of Cyprus and EU or the relationship of Cyprus or EU to other states. The most important specifics are related to the so called "cyprus problem" because the island has been divided into Greek and Turkish part since 1964. The whole island is reprezented by the Greek Cypriots only and acquis communautaire is exercised only the Greek part. This work deals first with relations between the Republic of Cyprus, Turkey and the European Union. The next chapter deals with the Cyprus problem, the Turkish Republic of Northern Cyprus and the role of the European Union in the solving of the Cyprus problem. The last chapter examines the relationship between Cyprus and Russia and the influence of this relationship on the relationship between Cyprus and the EU.

Purpose: The purpose of this paper is to examine whether hope as a personal resource moderates the relationships between job burnout and frontline bank employees' in-role and extra-role performances. Design/methodology/approach: Frontline employees of several banks throughout the Turkish Republic of Northern Cyprus serve as the study setting. Findings: Results of the study reveal that burnout is significantly related to frontline employees' in-role and extra-role performances and that hope moderates these relationships. Research limitations/implications: Though common method bias does not appear to be a potential threat to the magnitude of relationships, in future studies using multiple-informants (e.g. performance data from supervisors or customers) would be useful. In addition, replication studies among front employees in other countries would be beneficial for further generalizations. Practical implications: Management of the banks should consider the personality traits of the individuals during the selection process. This is important, since hope reduces the detrimental impact of burnout on performance outcomes. Management should also retain employees high in hope, because such employees can create a positive work environment and serve as role models to their colleagues with low hope. Originality/value: Empirical research in the banks services literature pertaining to the effect of hope on extra-role performance and hope as a moderator of the impact of burnout on in-role and extra-role performances is scarce. Therefore, this study adds to the literature in this research stream by investigating the aforementioned relationships.

Purpose: The purpose of this paper is to examine whether hope as a personal resource moderates the relationships between job burnout and frontline bank employees' in-role and extra-role performances. Design/methodology/approach: Frontline employees of several banks throughout the Turkish Republic of Northern Cyprus serve as the study setting. Findings: Results of the study reveal that burnout is significantly related to frontline employees' in-role and extra-role performances and that hope moderates these relationships. Research limitations/implications: Though common method bias does not appear to be a potential threat to the magnitude of relationships, in future studies using multiple-informants (e.g. performance data from supervisors or customers) would be useful. In addition, replication studies among front employees in other countries would be beneficial for further generalizations. Practical implications: Management of the banks should consider the personality traits of the individuals during the selection process. This is important, since hope reduces the detrimental impact of burnout on performance outcomes. Management should also retain employees high in hope, because such employees can create a positive work environment and serve as role models to their colleagues with low hope. Originality/value: Empirical research in the banks services literature pertaining to the effect of hope on extra-role performance and hope as a moderator of the impact of burnout on in-role and extra-role performances is scarce. Therefore, this study adds to the literature in this research stream by investigating the aforementioned relationships.

This thesis takes the position that it is not clear that the aspirations and assumptions expressed by theories of international relations predicated on the narrative about the emergence of mature sovereign nation states acting within a system of such states offers a particularly helpful guide to political practices concerning boundaries and borders that are identified on the ground. This is especially the case if we pay attention to the specific practices of bordering in Cyprus. Through a reading of various sites of limitation and excess of Cypriot sovereignty – in relation to the Byzantine and Ottoman empires, the modern system involving Greece, Turkey and the United Kingdom, the United Nations and the European Union, ongoing complexities such as British Sovereign Base Areas (SBAs) and the ethnically mixed village of Pyla/Pile – this thesis investigates the consequences and considers the implications, both theoretical and actual, that arise in Cyprus.