Cette recherche exploratoire vise à documenter, du point de vue des intervenants, les conditions nécessaires à la mise en place de projets utilisant des outils de narrativité numérique, de même que les principaux apports de ces outils à l’intervention. Ces outils peuvent être des récits numériques qui sont de courtes vidéos (deux à cinq minutes) intégrant images, musique, texte, voix et animation, ou encore de courts fichiers audio, aussi appelés podcasting ou baladodiffusion. Il peut aussi s’agir de jeux vidéo interactifs ou d’un montage vidéo à partir d’extraits de témoignages. Dans un contexte où les pratiques d’intervention, dans les services publics en particulier, sont de plus en plus normées et standardisées, une recherche qui explore des outils d’intervention recourant à la créativité s’avère des plus pertinentes. Par ailleurs, ce champ n’a été que très peu exploré en service social jusqu’à maintenant. Des entrevues semi-dirigées ont été menées auprès de huit intervenants ayant utilisé ces outils dans leur pratique. L’analyse de leurs propos met d’abord en lumière les conditions nécessaires à la réalisation de ce type de projet, de même que les questions éthiques qui les accompagnent. Ensuite, du côté des principaux apports de ces outils, ils se situent, d’une part, dans le processus créatif collaboratif. Celui-ci permet d’enrichir l’intervention en donnant un espace de parole plus libre où intervenants et usagers créent des liens qui modifient le rapport hiérarchique entre aidant et aidé. D’autre part, l’attention professionnelle accordée à la réalisation des produits et à leur diffusion contribue à donner une plus grande visibilité à des personnes souvent exclues de l’espace public. Ainsi, en plus d’explorer les apports d’un outil artistique à l’intervention, cette recherche permet également d’analyser les enjeux de visibilité et de reconnaissance associés à l’utilisation de médias participatifs. / This exploratory study describes, from the viewpoint of social workers and other support workers, the conditions needed to set up a project that makes use of digital storytelling tools, as well as the main contributions of these tools as part of an intervention. The tools may be digital stories in the form of short, two-to-five minute videos (with music, text, voice, and/or animations), or short audio files (i.e., podcasts). They may also be interactive video games or a video montage created from extracts drawn from personal stories. A study exploring intervention tools that encourage creativity becomes all the more pertinent in a context where, particularly in public health and social services, intervention practices are becoming increasingly standardized. As yet, this field has been only minimally explored. Semi-directed interviews were conducted with eight workers who used these tools in their practice. Analysis of their statements sheds light on the conditions necessary to carry out this type of project, as well as the ethical questions that arise in the process. The analysis also reveals that one of the main contributions of these tools lies within the collaborative creative process. The process enriches the intervention by providing a space for freer speech where support workers and the people they help create ties that modify the hierarchical relationship between them. Moreover, the professional attention given to creating and sharing the products helps provide greater visibility to people who are often excluded from the public arena. Thus, in addition to exploring the contributions of an artistic tool to interventions, this study also makes it possible to analyze the issues of visibility and recognition associated with using participatory media.

Cette recherche exploratoire vise à documenter, du point de vue des intervenants, les conditions nécessaires à la mise en place de projets utilisant des outils de narrativité numérique, de même que les principaux apports de ces outils à l’intervention. Ces outils peuvent être des récits numériques qui sont de courtes vidéos (deux à cinq minutes) intégrant images, musique, texte, voix et animation, ou encore de courts fichiers audio, aussi appelés podcasting ou baladodiffusion. Il peut aussi s’agir de jeux vidéo interactifs ou d’un montage vidéo à partir d’extraits de témoignages. Dans un contexte où les pratiques d’intervention, dans les services publics en particulier, sont de plus en plus normées et standardisées, une recherche qui explore des outils d’intervention recourant à la créativité s’avère des plus pertinentes. Par ailleurs, ce champ n’a été que très peu exploré en service social jusqu’à maintenant. Des entrevues semi-dirigées ont été menées auprès de huit intervenants ayant utilisé ces outils dans leur pratique. L’analyse de leurs propos met d’abord en lumière les conditions nécessaires à la réalisation de ce type de projet, de même que les questions éthiques qui les accompagnent. Ensuite, du côté des principaux apports de ces outils, ils se situent, d’une part, dans le processus créatif collaboratif. Celui-ci permet d’enrichir l’intervention en donnant un espace de parole plus libre où intervenants et usagers créent des liens qui modifient le rapport hiérarchique entre aidant et aidé. D’autre part, l’attention professionnelle accordée à la réalisation des produits et à leur diffusion contribue à donner une plus grande visibilité à des personnes souvent exclues de l’espace public. Ainsi, en plus d’explorer les apports d’un outil artistique à l’intervention, cette recherche permet également d’analyser les enjeux de visibilité et de reconnaissance associés à l’utilisation de médias participatifs. / This exploratory study describes, from the viewpoint of social workers and other support workers, the conditions needed to set up a project that makes use of digital storytelling tools, as well as the main contributions of these tools as part of an intervention. The tools may be digital stories in the form of short, two-to-five minute videos (with music, text, voice, and/or animations), or short audio files (i.e., podcasts). They may also be interactive video games or a video montage created from extracts drawn from personal stories. A study exploring intervention tools that encourage creativity becomes all the more pertinent in a context where, particularly in public health and social services, intervention practices are becoming increasingly standardized. As yet, this field has been only minimally explored. Semi-directed interviews were conducted with eight workers who used these tools in their practice. Analysis of their statements sheds light on the conditions necessary to carry out this type of project, as well as the ethical questions that arise in the process. The analysis also reveals that one of the main contributions of these tools lies within the collaborative creative process. The process enriches the intervention by providing a space for freer speech where support workers and the people they help create ties that modify the hierarchical relationship between them. Moreover, the professional attention given to creating and sharing the products helps provide greater visibility to people who are often excluded from the public arena. Thus, in addition to exploring the contributions of an artistic tool to interventions, this study also makes it possible to analyze the issues of visibility and recognition associated with using participatory media.

Made available in DSpace on 2016-04-28T20:13:02Z (GMT). No. of bitstreams: 1 Thiago Lopes Ferreira-1.pdf: 471348 bytes, checksum: 97360c72a7c59ed479421f83be694a37 (MD5) Previous issue date: 2007-09-05 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior / This dissertation has as central subject and analysis object the relations of the Landless Workers' Movement with the place which they live and construct part of theirs social relations: the house, the lot and the rural settlement. Such relations are, with different intensities and various formats, constructed and consisting even from the material production and from the symbolic production of the involved social agents, determining how the space configurations of the dwellings and the rural settlement are given as a whole. The work has some objectives, as well as: verify, portray and analyze the conditions of the dwelling and the existed infrastructure, examining the used construction`s techniques, materials, the internal distribution of the constructions, the conditions of habitability and basic sanitation utilities (sanitary sewer), the quality of the constructed environment, the access to the electric energy and water for human consumption, among others things. It is also intended to understand the social and symbolic relations existing in the space, with its representations constructed from the perceptions and feelings that the rural worker and his family have about the place where they live and, through it, they reveal theirs identities and strategies of familiar organization. For such approach was chosen the camp site Terra Livre in the city of Resende, in the State of Rio de Janeiro, related to the Landless Workers' Movement - MST. An encampment was elected, since the work also has as a proposal the elaboration of the new dwelling plants for all the resident families, which will be delivered and will serve as orientation in the construction, reformation or extension of the houses, at the moment where their become an rural settlement and grant access to the habitational credit for Acquisition of Construction s Materials, conceived by the National Institute of Colonization and the Agrarian Reformation - Incra, through the public politics of land dispossession targeting the agrarian reform and the concession of credits for the initial installation of the families. The objective of the methodology proposal was to structuralize an investigation method that allows to diagnosis the whole picture of the existing realities concerning the conditions of the houses of the camped families, and to stimulate the participation of the rural workers in the conception of the proper dwelling projects. We choose to applicate the methodology to the familiar level, visiting each house and analyzing the existing possibilities inside of the expectations and expressed wills, searching to adjust them to the financial realities of each family and mixing them to a technique assistance of project orientation, in order to propitiate a final result of collective satisfaction by means of a participative process of elaboration. / Esta disserta??o tem como tema central e objeto de an?lise as rela??es dos trabalhadores rurais sem-terra com o espa?o no qual vivem e constroem parte de suas rela??es sociais: a casa, o lote, o assentamento rural. Tais rela??es s?o com diferentes intensidades e variados formatos, constru?das e constitu?das, tanto de produ??o material quanto de produ??o simb?lica dos agentes sociais envolvidos, determinando desta forma, como se d?o as configura??es espaciais das habita??es e dos assentamentos rurais como um todo. O trabalho possui alguns objetivos, entre eles: verificar, retratar e analisar as condi??es habitacionais e de infraestrutura existentes, examinando as t?cnicas construtivas, os materiais empregados, a distribui??o interna das moradias, as condi??es de habitabilidade, salubridade e saneamento b?sico, a qualidade do ambiente constru?do, o acesso ? energia el?trica e ?gua para consumo humano, entre outras coisas. Pretende-se perceber as rela??es sociais e simb?licas existentes neste espa?o, atrav?s das representa??es dos sentidos e percep??es que o trabalhador rural e sua fam?lia possuem do lugar em que vivem e, nele retratam suas identidades e constroem as estrat?gias de organiza??o familiar. Para tal enfoque foi escolhido o acampamento rural Terra Livre, situado no munic?pio de Resende, no Estado do Rio de Janeiro, ligado ao Movimento dos Trabalhadores Rurais Sem-Terra MST. Foi eleito um acampamento, pois o trabalho prop?e a elabora??o das novas plantas habitacionais, das fam?lias residentes, as quais ser?o entregues e servir?o como orienta??o na constru??o, reforma ou amplia??o das casas, no momento em que tornarem assentamento rural e acessarem o cr?dito para Aquisi??o de Materiais de Constru??o, concedido pelo Instituto Nacional de Coloniza??o e Reforma Agr?ria, atrav?s das pol?ticas p?blicas de concess?o de cr?ditos para a instala??o inicial de fam?lias assentadas. O desafio da metodologia proposta consiste na realiza??o de um m?todo de investiga??o e diagn?stico do quadro das realidades existentes acerca das condi??es habitacionais das fam?lias acampadas, estimulando a participa??o dos trabalhadores e trabalhadoras rurais na concep??o dos pr?prios projetos habitacionais. Optamos pela aplica??o da metodologia a n?vel familiar, visitando cada casa e analisando as possibilidades existentes, dentro das expectativas e vontades expressas, buscando adequ?-las ?s realidades financeiras e, mesclando-as a uma assist?ncia t?cnica de orienta??o no projeto, de modo a propiciar um resultado final de satisfa??o coletiva mediante um processo participativo de elabora??o.