Sandvik IT Services (SITS) ambition is to provide a smooth and suitable IT environment for the whole Sandvik organization. The idea is that SITS should provide end-to-end solutions globally in an efficient manner. To ensure that they can provide this, they have to be efficient in their work. To handle problems regarding incident and support, they have a large TV screen that shows important information about different processes. The demand for the information has increased; therefore the information displayed on the screen has also increased. Today, the amount of information on the screen is too big and it makes the information difficult to read and absorb. This work will help make SITS application management more effective in the future. Through Workshops for both managers and developers, it is necessary to find out the difference of what SITS requires to diversify priority information. And also be able to view the information in a user-friendly way, a layout of the information is suggested. The result of this work is to produce a design proposal.

The construction industry's environment is continually changing. Employees are now more geographically widespread and diverse, both culturally and educationally, than ever before. A great deal of research has been carried out on knowledge acquisition and storage, but there is still a distinct lack of research into knowledge presentation and communication. Information and knowledge presentation play a significant role in daily decision-making processes, when inappropriate decisions may result from inaccurate or poorly communicated information. The simplified, filtered coherent presentation of explicit knowledge can be instrumental to a successful, profitable and safety conscious business. Wates Construction is a major construction company and employs around 1300 people directly, as well as various subcontractors on different projects. Their current turn over is around £1billion, they are based in the UK and have branches in Ireland and Abu Dhabi. Wates realised their existing information system was inefficiently conveying information to its employees and the need to provide a simplified system, to assist staff's decision-making processes. Earlier IT professionals' attempts to make the system more usable had made no significant difference to its performance.

A pesquisa explora a intersecção entre o design de informação e os estudos acerca do fenômeno urbano, considerando o avanço recente das tecnologias voltadas à representação e as possibilidades que trazem à comunicação visual. É proposta uma introdução ao tema da cidade, abordada tanto de uma perspectiva macro, que busca embasamento nas ciências, quanto do ponto de vista da experiência urbana de seus usuários. Em seguida, são investigadas as possibilidades do design de informação nesse contexto, por meio de uma revisão bibliográfica da teoria relacionada ao tema e da análise de projetos e iniciativas que buscam aproximar, por meio do design e do uso de ambientes virtuais, conjuntos de dados e informações da cognição humana. Com relação às tecnologias, são investigadas ferramentas de representação da informação urbana, envolvendo visualização de dados, interação humano-computador e navegação por ambientes tridimensionais. Em um paralelo com a arquitetura, são observadas formas como a informação tem sido espacializada em ambientes físicos e virtuais. Por fim, o trabalho propõe investigações práticas, de modo a explorar particularidades de algumas das ferramentas disponíveis, e pondera sobre a atuação do designer na representação da informação urbana à luz das questões estudadas. / This research explores the intersection between information design and studies on urban phenomena, considering the recent developments in technologies of representation and possibilities that they bring to visual comunication. An introduction to the theme of the city is proposed, viewed both from a macro perspective, that seeks grounding in science, and from the perspective of the user experience. Then, are investigated the possibilities of information design in this context, trough a literature review of the theme and analysis of information design projects that seek to approach urban issues and human cognition. With regard to digital technologies, the representation of urban information evolving automatized data visualization, human-computer interaction and navigation in 3D environments are investigated. In a parallel with architecture, ways in which information has been spatialized in physical and virtual environments are observed. Lastly, the research proposes a practical investigation, to explore particularities of some available tools and to consider the role of designers on representation of urban information, taking into account the studied issues.

A pesquisa explora a intersecção entre o design de informação e os estudos acerca do fenômeno urbano, considerando o avanço recente das tecnologias voltadas à representação e as possibilidades que trazem à comunicação visual. É proposta uma introdução ao tema da cidade, abordada tanto de uma perspectiva macro, que busca embasamento nas ciências, quanto do ponto de vista da experiência urbana de seus usuários. Em seguida, são investigadas as possibilidades do design de informação nesse contexto, por meio de uma revisão bibliográfica da teoria relacionada ao tema e da análise de projetos e iniciativas que buscam aproximar, por meio do design e do uso de ambientes virtuais, conjuntos de dados e informações da cognição humana. Com relação às tecnologias, são investigadas ferramentas de representação da informação urbana, envolvendo visualização de dados, interação humano-computador e navegação por ambientes tridimensionais. Em um paralelo com a arquitetura, são observadas formas como a informação tem sido espacializada em ambientes físicos e virtuais. Por fim, o trabalho propõe investigações práticas, de modo a explorar particularidades de algumas das ferramentas disponíveis, e pondera sobre a atuação do designer na representação da informação urbana à luz das questões estudadas. / This research explores the intersection between information design and studies on urban phenomena, considering the recent developments in technologies of representation and possibilities that they bring to visual comunication. An introduction to the theme of the city is proposed, viewed both from a macro perspective, that seeks grounding in science, and from the perspective of the user experience. Then, are investigated the possibilities of information design in this context, trough a literature review of the theme and analysis of information design projects that seek to approach urban issues and human cognition. With regard to digital technologies, the representation of urban information evolving automatized data visualization, human-computer interaction and navigation in 3D environments are investigated. In a parallel with architecture, ways in which information has been spatialized in physical and virtual environments are observed. Lastly, the research proposes a practical investigation, to explore particularities of some available tools and to consider the role of designers on representation of urban information, taking into account the studied issues.